Find work in Canada.

532,712 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 28 mins ago
T
Hub Manager (Mississauga)
Trexity
Mississauga, ON
- Full-time
Trexity is hiring a Hub Manager to run our 5k+ sq. ft. Mississauga hub, the operational heart of same-day delivery across the Greater Toronto Area. This is a net-new role that joins our…
Added 28 mins ago
CE
Drilling Fluids Well Planner
Canadian Energy Services
Calgary, AB
- Full-time
…full-time position, based in Calgary, AB reporting to the Technical…
Added 28 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 43 mins ago
AS
Design Engineering Manager, Integrated Automation & Control Solution
Arrow Speed Controls
Richmond, BC
- Full-time
The Engineering Manager directs the regional and global strategy for our power electrical, automation, and controls engineering department. This role oversees the comprehensive design…
Added 43 mins ago
J
Senior Manager, Integrated Marketing
Jobgether
Canada
- $105,000 to $134,700 CAD / year
- Full-time
The Senior Manager, Integrated Marketing will shape and execute strategic marketing initiatives that support business growth, generate qualified demand, and strengthen the sales pipeline.…
Added 43 mins ago
WC
(CAN) Manager, Product Development (IC) Contract
Walmart Canada
Mississauga, ON
- Contract
…providing decision support to merchants and delivering clear product strategies that drive customer conversion and overall category…
Added 43 mins ago
MP
Value Stream Product Manager (2 year - term)
Manitoba Public Insurance
Winnipeg, MB
- Contract
Reporting to the Value Stream Product Management Lead, the Value Stream Product Manager is accountable for defining the long-term strategic and future-state product vision and roadmap of…
Added 43 mins ago
IC
Senior Digital Product Manager
iPartner Consulting
Toronto, ON
- Contract
We are seeking an experienced Senior Product Manager to lead product strategy, roadmap development, backlog prioritization, and delivery for an enterprise business services platform. The…
Added 43 mins ago
IG
Senior Category Buyer
IMT Group
Calgary, AB
- Full-time
…third-party components. Under the guidance of the Production Planning Manager, the role develops category strategies, analyzes spend and commodity-price trends, implements cost models and…
Added 43 mins ago
LA
Sr. Manager, Media Strategy - 12 Month Contract
Loblaw Agency
Montreal, QC
- Full-time
The Senior Manager, Media Strategy – Maxi Business serves as the primary strategic media partner for Maxi and key Quebec-based business stakeholders. This role is responsible for developing…
Added 43 mins ago
NA
Strategic Sourcing Manager
Nortek Air Solutions
Montreal, QC
- Full-time
The Strategic Sourcing Manager is a highly visible position that will develop, coordinate, and manage sourcing plans that will create maximum benefits for the business. The Strategic…
Added 43 mins ago
TH
Senior Manager, Finance
Teladoc Health Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Senior Manager, Finance, is a hands-on strategic finance leader responsible for defining and supporting the broader Canadian Finance mandate, serving as a senior Finance partner within…
Added 43 mins ago
W
Specialist, Counterparty Credit Risk
Wealthsimple
Canada
- Full-time
As a Specialist, Counterparty Credit Risk, reporting to the Manager, Counterparty Credit Risk you will join our Credit Risk Operations team to help build and operationalize a centralized…
Added 43 mins ago
ID
Marketing Manager
ICON Digital Productions Inc.
Markham, ON
- $70,000 to $80,000 CAD / year
- Full-time
The Marketing Manager will be responsible for developing and executing ICON Digital’s marketing strategy, managing digital and traditional marketing channels, creating compelling content,…
Added 44 mins ago
T
Manager, Advanced Analytic, Insurance Model Validations (Quants)
TD
Toronto, ON
- Full-time
Analytics, Insights, & Artificial Intelligence
Added 44 mins ago
CR
Senior System Administrator ERP (Yardi)
Chartwell Retirement Residences
Mississauga, ON
- $115,000 to $120,000 CAD / year
- Full-time
Follow IT Service Management and Asset Management best practices, following operating procedures, adhering to standards of quality (process and product)
Added 44 mins ago
SP
Technical Product Marketing Manager
Salesforce Partner Canada
Toronto, ON
- Full-time
We're looking for a Technical Product Marketing Manager who builds the story visually, not just writes it. You'll take Slack's roadmap and technical capabilities and turn them into working…
Added 44 mins ago
BS
E-Commerce Strategist
Bushbalm Skincare
Ottawa, ON
- Full-time
We're looking for an E-Commerce Strategist to elevate the online shopping experience, sharpen product discovery, and drive conversion through hands-on, data-informed execution.
Added 1 hour ago
AE
Senior Manager, Asset Management & Engineering
ATCO EnPower
Calgary, AB
- Full-time
Reporting to the General Manager, Midstream, the Senior Manager leads Facility Engineering, Operations Engineering, Maintenance and Asset Performance. The role translates Product Line…
Added 1 hour ago
TH
Product Manager
TopHat HR
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $95,000 CAD / year
- Full-time
They are building the product from the ground up and looking for a Product Manager to help take it from vision through launch and scale.
Added 1 hour ago
AL
Sales Associate, Eastern Prairies
ADAMA Ltd.
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Provide local sales territory support as assigned by Regional Sales Manager (vacation coverage, sales blitz, performance inquiries)
Added 1 hour ago
R
Senior Manager, Customer Success Operations
Ryan
Toronto, ON
- Full-time
This highly independent, hands-on role combines analytics, systems administration, process design, and cross-functional leadership. The Senior Manager owns key Customer Success operational…
Added 1 hour ago
N
Software Engineer 2 - Kubernetes Backend and Platform Engineering
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
You will report to the Senior Engineering Manager, who adopts a collaborative leadership style that encourages team involvement in decision-making and values open discussions. The manager…
Added 2 hours ago
MW
Business Development Associate
Manulife Wealth & Asset Management
Montreal, QC
- Full-time
…training and mentorship, you can grow into a Business Development Manager role or explore other exciting opportunities across Manulife in Banking, Insurance, Marketing, or Product…
Added 2 hours ago
LU
Social Media Coordinator
Love Ur Curls®
Mississauga, ON
- Full-time
Reporting to the Brand Manager, you’ll own day-to-day social content execution across our key platforms, from trend spotting and ideation through filming, editing, publishing and…

Ryan

Senior Manager, Customer Success Operations

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Why Ryan?

Hybrid Work Options
Award-Winning Culture
Generous Personal Time Off (PTO) Benefits
14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
Benefits Eligibility Effective Day One
401K with Employer Match
Tuition Reimbursement After One Year of Service
Fertility Assistance Program
Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

The Senior Manager, Customer Success Operations is responsible for building, managing, and continuously improving the systems, data, reporting, processes, and operational discipline that enable the Customer Success organization to scale effectively.

This highly independent, hands-on role combines analytics, systems administration, process design, and cross-functional leadership. The Senior Manager owns key Customer Success operational capabilities, including reporting and insights, data quality and governance, Customer Success platform administration, compensation reporting, and process improvement.

The role proactively identifies operational opportunities and challenges, develops data-driven recommendations, and leads initiatives through execution. This position partners closely with Customer Success leadership and cross-functional stakeholders to establish scalable processes, improve visibility and accountability, and strengthen the overall Customer Success operating model.

Duties and Responsibilities, as they align to Ryan’s Key Results

People

Partners with Customer Success leadership to translate business needs and customer strategies into scalable operational processes, tools, and system workflows.
Leads cross-functional meetings, projects, and operational initiatives, establishing clear ownership, timelines, deliverables, and next steps.
Collaborates with Finance, Human Resources, Revenue Operations, Product, Technology, and other stakeholders to resolve operational issues and improve processes.
Influences and drives alignment across cross-functional stakeholders without direct authority.
Provides operational expertise, insights, and recommendations to Customer Success leadership to support effective decision-making.
Promotes operational discipline, accountability, and continuous improvement across the Customer Success organization.

Client

Designs and operationalizes processes that support the customer lifecycle, including renewals, customer risk, churn, expansion, account management, customer health, adoption, and escalations.
Partners with Customer Success leadership to identify opportunities to improve the customer experience through enhanced processes, systems, reporting, and automation.
Develops and maintains Customer Success platform playbooks, journeys, alerts, health scores, segmentation, workflows, dashboards, and automation.
Uses customer and operational data to identify trends, risks, and opportunities and translates findings into actionable recommendations.
Supports scalable Customer Success practices that improve visibility into customer health, retention, renewal performance, and expansion opportunities.

Value

Owns Customer Success reporting, dashboards, and performance analysis, including retention, renewals, churn, expansion, customer health, adoption, and team performance.
Establishes and maintains data governance standards to improve the accuracy, completeness, consistency, and reliability of Customer Success data.
Serves as the primary business owner and administrator of the Customer Success platform, including ChurnZero or a comparable solution.
Evaluates existing Customer Success processes and identifies opportunities for standardization, simplification, automation, and increased scalability.
Owns the preparation and validation of Customer Success compensation and incentive reporting.
Develops analytical insights and recommendations that enable leadership to make informed operational and business decisions.
Independently identifies operational issues, develops solutions, and drives initiatives through completion with limited day-to-day direction.
Continuously improves Customer Success operational scalability by reducing manual work and increasing visibility, consistency, efficiency, and accountability.
Develops and maintains documentation, reporting standards, workflows, and operational processes to support sustainable growth.

Education And Experience

Bachelor’s degree in Business Administration, Analytics, Finance, Information Systems, or a related field, or equivalent practical experience.
Seven or more years of experience in Customer Success Operations, Revenue Operations, Sales Operations, Business Operations, analytics, or a related discipline.
Demonstrated experience independently owning operational programs, systems, processes, or functional capabilities.
Experience administering a Customer Success platform such as ChurnZero, Gainsight, Totango, or a comparable solution.
Experience developing workflows, reporting, automation, dashboards, health scoring, segmentation, or customer lifecycle programs.
Experience working with Customer Success metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), churn, renewals, expansion, adoption, and customer health.
Experience improving data quality, governance, reporting, and operational processes.
Experience leading cross-functional projects and influencing stakeholders without direct authority.
Experience supporting compensation or incentive reporting preferred.
ChurnZero, Salesforce, business intelligence/reporting, advanced Microsoft Excel, and SQL experience preferred.

Skills

Strong analytical and problem-solving skills with the ability to translate complex data into actionable business recommendations.
Strong knowledge of Customer Success operations, metrics, processes, and systems.
Ability to independently manage complex operational initiatives from identification through implementation.
Strong systems aptitude with the ability to develop expertise in and administer business-critical platforms.
Ability to design scalable processes, workflows, reporting, and automation.
Strong project management, organization, prioritization, and follow-through skills.
Ability to bring structure and clarity to ambiguous or evolving business needs.
Strong interpersonal skills with the ability to influence and build effective relationships across functions and organizational levels.
Excellent written and verbal communication skills.
Ability to balance strategic thinking with hands-on execution.
Self-directed with the ability to operate effectively with limited structure, precedent, or day-to-day direction.
Proficiency in Microsoft Excel and reporting and analytics tools.

Supervisory Responsibilities

This role may lead projects and cross-functional initiatives and provide functional leadership to stakeholders across the organization. The position is expected to independently drive workstreams and influence outcomes without relying on direct reporting authority.

Equal Opportunity Employer: disability/veteran

Apply About employer

More about this job

Responsibilities

Own and improve Customer Success operations, including platform administration, data governance, reporting, compensation reporting, and scalable customer lifecycle processes. Use operational and customer data to identify risks and opportunities, advise leadership, and lead cross-functional initiatives that improve visibility, efficiency, retention, and growth.

Requirements

Requires a bachelor’s degree in a relevant field or equivalent practical experience, along with at least seven years of experience in Customer Success Operations or a related discipline. Candidates should have experience administering a Customer Success platform, developing analytics and workflows, improving data quality and processes, and leading cross-functional initiatives; compensation reporting experience and tools such as ChurnZero, Salesforce, Excel, and SQL are preferred.

Skills

Customer Success Operations
Data Analysis
Data Governance
Customer Success Platform Administration
Reporting and Dashboards
Process Design
Workflow Automation
Customer Health Scoring
Customer Lifecycle Management
Project Management
Cross-Functional Leadership
Stakeholder Influence
Microsoft Excel
SQL
Salesforce
ChurnZero

Benefits

Hybrid Work Options
Award-Winning Culture
Paid Time Off
Paid Parental Leave
Gym Membership or Equipment Reimbursement
Benefits Eligibility from Day One
401(k) with Employer Match
Tuition Reimbursement
Fertility Assistance
Company-Paid Sabbatical

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Operations
Revenue Operations
Sales Operations
Business Operations
ChurnZero
Gainsight
Totango
Salesforce
Business Intelligence
Microsoft Excel
SQL
Customer Success Platform
Data Governance
Data Quality
Dashboards
Reporting
Workflow Automation
Customer Health Scores
Customer Segmentation
Customer Lifecycle
Gross Revenue Retention
Net Revenue Retention
Churn
Renewals
Expansion
Customer Adoption
Compensation Reporting
Process Improvement
Cross-Functional Project Management

Report this job