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Added 52 mins ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…hands-on, timely quality service, exceptional value, and a superior…
Added 52 mins ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of House (FOH) Outlets Manager and Supervisor, the Bar Porter is responsible for supporting bar operations by assisting Bartenders and maintaining clean,…
Added 52 mins ago
PC
National Account Manager
PIP Canada
Mississauga, ON
- Full-time
Foster collaboration across sales, marketing, product management, and customer service to align resources with account needs.
Added 52 mins ago
Produce Clerk
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Terrace, BC
Stocking product to shelves such as Dairy, Frozen, perishable (produce) and non-perishables
Added 1 hour ago
HR
Beauty Advisor - Aesop
Holt Renfrew
Toronto, ON
- Part-time
Share expert level of product knowledge with entire store selling team
Added 1 hour ago
Senior Product Design Manager, Payroll
Gusto, Inc.
Toronto, ON
As the Product Design Manager for Payroll, you'll lead design in this senior level position for one of Gusto's most complex and consequential product areas, shaping the future of a product…
Added 1 hour ago
RI
Pest Control Technician
Rentokil Initial
Grande Prairie, AB
- $43,000 to $45,000 CAD / year
- Full-time
Preparing and applying product on infested areas using mechanical or electric sprayer and setting traps as per regulatory guidelines.
Added 1 hour ago
LS
Account Sales Manager – OEM Manufacturer (Residential HVAC/Hydronics)
Lock Search Group
Vancouver, BC · Greater Vancouver, BC
- Full-time
The primary focus of the Account Manager is to grow the sales and promotion of residential and light commercial HVAC and Hydronics equipment by providing technical, administrative, and…
Added 1 hour ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saskatoon, SK
Stocking produce and related product to shelves such as (Frozen, perishable and non-perishables)
Added 1 hour ago
Prepared Foods - Manager Home Meal Replacement
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saskatoon, SK
The Home Meal Replacement and A La Carte Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the…
Added 1 hour ago
FOH Management - Bar Manager
Northland Properties
Edmonton, AB
The Bar & Lounge Manager is responsible for the overall organization, cleanliness, inventory control, beverage standards, and service execution of the bar and lounge. This role ensures the…
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Brampton, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 2 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 2 hours ago
W
Self Checkout Attendant
Walmart
Ancaster, ON
- Part-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 3 hours ago
PI
National Account Manager
Protective Industrial Products
Mississauga, ON
- Full-time
Foster collaboration across sales, marketing, product management, and customer service to align resources with account needs.
Added 3 hours ago
T
TikTok Commerce - Mass Acquisition & Incubation Manager
TikTok
Toronto, ON
- Full-time
The TikTok commerce team builds the solutions that help businesses engage audiences, inspire product discovery, and create commercial experiences on a platform where brands and merchants…
Added 3 hours ago
SS
Head of R&D
Seller Snap, Inc.
Brampton, ON · Regional Municipality of Peel, ON
- Full-time
…runs around the clock, so reliability isn’t optional. It’s the…
Added 4 hours ago
W
(CAN) Self Checkout Attendant
Walmart
Corner Brook, NL
- Part-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 4 hours ago
W
(CAN) Consumables Associate (Temp 3 month conract)
Walmart
Hanover, ON
- Part-time
3. Resolves customer issues and refers concerns to management where appropriate.
Added 4 hours ago
WC
(CAN) Cosmetics Associate Full Time
Walmart Canada
Thunder Bay, ON
- Full-time
Greets customers in a polite and friendly manner, assists with product selection, promotes products and services, helps customers locate merchandise, supports purchase decisions, and…
Added 4 hours ago
WC
(CAN) Associé, produits consommables
Walmart Canada
Thetford Mines, QC
- Full-time
Resolves customer issues and refers concerns to management where appropriate.
Added 4 hours ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Hamilton, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 4 hours ago
SA
Account Executive
STAN AI
Toronto, ON · North York, ON
- $90,000 to $115,000 USD / year
- Full-time
…deals and hand-off. You will be the face of STAN to property management executives and HOA boards, helping them understand how AI can transform their…
Added 4 hours ago
SD
Merchandiser, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Full-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 5 hours ago
WC
(CAN) Consumables Lead Department Manager
Walmart Canada
AB · Edmonton, AB
- Full-time
…per communicated priorities from the Consumables Assistant Manager and the Store Management…

Ryan

Senior Manager, Customer Success Operations

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Why Ryan?

Hybrid Work Options
Award-Winning Culture
Generous Personal Time Off (PTO) Benefits
14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
Benefits Eligibility Effective Day One
401K with Employer Match
Tuition Reimbursement After One Year of Service
Fertility Assistance Program
Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

The Senior Manager, Customer Success Operations is responsible for building, managing, and continuously improving the systems, data, reporting, processes, and operational discipline that enable the Customer Success organization to scale effectively.

This highly independent, hands-on role combines analytics, systems administration, process design, and cross-functional leadership. The Senior Manager owns key Customer Success operational capabilities, including reporting and insights, data quality and governance, Customer Success platform administration, compensation reporting, and process improvement.

The role proactively identifies operational opportunities and challenges, develops data-driven recommendations, and leads initiatives through execution. This position partners closely with Customer Success leadership and cross-functional stakeholders to establish scalable processes, improve visibility and accountability, and strengthen the overall Customer Success operating model.

Duties and Responsibilities, as they align to Ryan’s Key Results

People

Partners with Customer Success leadership to translate business needs and customer strategies into scalable operational processes, tools, and system workflows.
Leads cross-functional meetings, projects, and operational initiatives, establishing clear ownership, timelines, deliverables, and next steps.
Collaborates with Finance, Human Resources, Revenue Operations, Product, Technology, and other stakeholders to resolve operational issues and improve processes.
Influences and drives alignment across cross-functional stakeholders without direct authority.
Provides operational expertise, insights, and recommendations to Customer Success leadership to support effective decision-making.
Promotes operational discipline, accountability, and continuous improvement across the Customer Success organization.

Client

Designs and operationalizes processes that support the customer lifecycle, including renewals, customer risk, churn, expansion, account management, customer health, adoption, and escalations.
Partners with Customer Success leadership to identify opportunities to improve the customer experience through enhanced processes, systems, reporting, and automation.
Develops and maintains Customer Success platform playbooks, journeys, alerts, health scores, segmentation, workflows, dashboards, and automation.
Uses customer and operational data to identify trends, risks, and opportunities and translates findings into actionable recommendations.
Supports scalable Customer Success practices that improve visibility into customer health, retention, renewal performance, and expansion opportunities.

Value

Owns Customer Success reporting, dashboards, and performance analysis, including retention, renewals, churn, expansion, customer health, adoption, and team performance.
Establishes and maintains data governance standards to improve the accuracy, completeness, consistency, and reliability of Customer Success data.
Serves as the primary business owner and administrator of the Customer Success platform, including ChurnZero or a comparable solution.
Evaluates existing Customer Success processes and identifies opportunities for standardization, simplification, automation, and increased scalability.
Owns the preparation and validation of Customer Success compensation and incentive reporting.
Develops analytical insights and recommendations that enable leadership to make informed operational and business decisions.
Independently identifies operational issues, develops solutions, and drives initiatives through completion with limited day-to-day direction.
Continuously improves Customer Success operational scalability by reducing manual work and increasing visibility, consistency, efficiency, and accountability.
Develops and maintains documentation, reporting standards, workflows, and operational processes to support sustainable growth.

Education And Experience

Bachelor’s degree in Business Administration, Analytics, Finance, Information Systems, or a related field, or equivalent practical experience.
Seven or more years of experience in Customer Success Operations, Revenue Operations, Sales Operations, Business Operations, analytics, or a related discipline.
Demonstrated experience independently owning operational programs, systems, processes, or functional capabilities.
Experience administering a Customer Success platform such as ChurnZero, Gainsight, Totango, or a comparable solution.
Experience developing workflows, reporting, automation, dashboards, health scoring, segmentation, or customer lifecycle programs.
Experience working with Customer Success metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), churn, renewals, expansion, adoption, and customer health.
Experience improving data quality, governance, reporting, and operational processes.
Experience leading cross-functional projects and influencing stakeholders without direct authority.
Experience supporting compensation or incentive reporting preferred.
ChurnZero, Salesforce, business intelligence/reporting, advanced Microsoft Excel, and SQL experience preferred.

Skills

Strong analytical and problem-solving skills with the ability to translate complex data into actionable business recommendations.
Strong knowledge of Customer Success operations, metrics, processes, and systems.
Ability to independently manage complex operational initiatives from identification through implementation.
Strong systems aptitude with the ability to develop expertise in and administer business-critical platforms.
Ability to design scalable processes, workflows, reporting, and automation.
Strong project management, organization, prioritization, and follow-through skills.
Ability to bring structure and clarity to ambiguous or evolving business needs.
Strong interpersonal skills with the ability to influence and build effective relationships across functions and organizational levels.
Excellent written and verbal communication skills.
Ability to balance strategic thinking with hands-on execution.
Self-directed with the ability to operate effectively with limited structure, precedent, or day-to-day direction.
Proficiency in Microsoft Excel and reporting and analytics tools.

Supervisory Responsibilities

This role may lead projects and cross-functional initiatives and provide functional leadership to stakeholders across the organization. The position is expected to independently drive workstreams and influence outcomes without relying on direct reporting authority.

Equal Opportunity Employer: disability/veteran

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More about this job

Responsibilities

Own and improve Customer Success operations, including platform administration, data governance, reporting, compensation reporting, and scalable customer lifecycle processes. Use operational and customer data to identify risks and opportunities, advise leadership, and lead cross-functional initiatives that improve visibility, efficiency, retention, and growth.

Requirements

Requires a bachelor’s degree in a relevant field or equivalent practical experience, along with at least seven years of experience in Customer Success Operations or a related discipline. Candidates should have experience administering a Customer Success platform, developing analytics and workflows, improving data quality and processes, and leading cross-functional initiatives; compensation reporting experience and tools such as ChurnZero, Salesforce, Excel, and SQL are preferred.

Skills

Customer Success Operations
Data Analysis
Data Governance
Customer Success Platform Administration
Reporting and Dashboards
Process Design
Workflow Automation
Customer Health Scoring
Customer Lifecycle Management
Project Management
Cross-Functional Leadership
Stakeholder Influence
Microsoft Excel
SQL
Salesforce
ChurnZero

Benefits

Hybrid Work Options
Award-Winning Culture
Paid Time Off
Paid Parental Leave
Gym Membership or Equipment Reimbursement
Benefits Eligibility from Day One
401(k) with Employer Match
Tuition Reimbursement
Fertility Assistance
Company-Paid Sabbatical

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Operations
Revenue Operations
Sales Operations
Business Operations
ChurnZero
Gainsight
Totango
Salesforce
Business Intelligence
Microsoft Excel
SQL
Customer Success Platform
Data Governance
Data Quality
Dashboards
Reporting
Workflow Automation
Customer Health Scores
Customer Segmentation
Customer Lifecycle
Gross Revenue Retention
Net Revenue Retention
Churn
Renewals
Expansion
Customer Adoption
Compensation Reporting
Process Improvement
Cross-Functional Project Management

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