Spécialiste, Services Client / Specialist, Client Services
- Montreal, QC, Canada
For Ontario based roles, the base salary hiring range for this position is $55,000 and $71,500. · Full-time
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Job details
- Pay
- For Ontario based roles, the base salary hiring range for this position is $55,000 and $71,500.
- Job type
- Full-time
- Experience
- 2 ans d’expérience en vente ou en télémarketing, idéalement dans un poste axé sur la vente auprès des équipes du service des finances et de la fiscalité.
- Posting language
- English · French
- Posted
Original job description
English section of this bilingual listing.
Why Ryan?
- Hybrid and Remote Work Options
- Award-Winning Culture
- Generous Personal Time Off (PTO) Benefits
- Up to 20 Weeks of Parental Leave Top-up (Adoption Included
- Monthly Gym Membership OR Gym Equipment Reimbursement
- Health and Dental Benefit Eligibility Effective Day One
- RRSP with Employer Match
- Tuition Reimbursement After One Year of Service
The Spécialiste, Services Client / Specialist Client Services is responsible for supporting the Business Development Directors and Principals with lead generation, appointment setting, sales closing, and follow-up and monitoring of all matters related to business development and support, for prospects and clients. This individual is responsible for ensuring that prospect priorities are appropriately and timely handled and will be assigned to a Client Services Team Leader. The CS Team Leader will be kept proactively informed of status of prospects.
- Options de travail hybride et à distance
- Culture primée
- Allocation de vacances généreuse
- 20 semaines de congé parental supplémentaires (adoption incluse)
- Makes outgoing customer calls or cold calls in order to sell products and services
- Arranges meetings for Directors and Principals with prospective clients
- Accurately and efficiently enters customer information into Salesforce
- Maintains a list of potential leads and follows up with those
- Assists sales colleagues with arranging meetings and sales calls with customers
- Contacts customers in response to correspondence or feedback
- Maintain thorough understanding of Ryans products and services
- Maintains working knowledge of products and services sold and keeps current on industry developments by reading current news or attending workshops
- Works closely with the Business Development team to create and manage sales campaigns
Education And Experience
2 years sales or telemarketing, ideally in a role selling to the finance and tax teams.
Computer Skills
Understanding of Microsoft tools including outlook, excel and word. The use of CRM tools ideally Salesforce is an advantage.
Work Environment
- Standard indoor working environment.
- Position requires regular interaction with employees and clients both in person and via e-mail and telephone.
- Position potentially offers the ability to work from home occasionally and for flexible hours.
- As many of our team members and clients are based in different time zones, occasional out-of-hours time may be necessary to accommodate calls.
Compensation Disclosure
For Ontario based roles, the base salary hiring range for this position is $55,000 and $71,500. The Firm makes offers based on many factors, including qualifications and experience. Roles may be eligible for incentive compensation.
Equal Opportunity Employer: disability/veteran
Read the full bilingual original
Why Ryan?
The Spécialiste, Services Client / Specialist Client Services is responsible for supporting the Business Development Directors and Principals with lead generation, appointment setting, sales closing, and follow-up and monitoring of all matters related to business development and support, for prospects and clients. This individual is responsible for ensuring that prospect priorities are appropriately and timely handled and will be assigned to a Client Services Team Leader. The CS Team Leader will be kept proactively informed of status of prospects.
Pourquoi se joindre à l’équipe Ryan?
2 ans d’expérience en vente ou en télémarketing, idéalement dans un poste axé sur la vente auprès des équipes du service des finances et de la fiscalité.
Compétences informatiques
Maîtrise des outils Microsoft, notamment Outlook, Excel et Word. La maîtrise des outils de gestion de la relation client, idéalement Salesforce, constitue un atout.
Environnement de travail
Duties And Responsibilities
2 years sales or telemarketing, ideally in a role selling to the finance and tax teams.
Computer Skills
Understanding of Microsoft tools including outlook, excel and word. The use of CRM tools ideally Salesforce is an advantage.
Work Environment
For Ontario based roles, the base salary hiring range for this position is $55,000 and $71,500. The Firm makes offers based on many factors, including qualifications and experience. Roles may be eligible for incentive compensation.
Equal Opportunity Employer: disability/veteran
- Hybrid and Remote Work Options
- Award-Winning Culture
- Generous Personal Time Off (PTO) Benefits
- Up to 20 Weeks of Parental Leave Top-up (Adoption Included
- Monthly Gym Membership OR Gym Equipment Reimbursement
- Health and Dental Benefit Eligibility Effective Day One
- RRSP with Employer Match
- Tuition Reimbursement After One Year of Service
The Spécialiste, Services Client / Specialist Client Services is responsible for supporting the Business Development Directors and Principals with lead generation, appointment setting, sales closing, and follow-up and monitoring of all matters related to business development and support, for prospects and clients. This individual is responsible for ensuring that prospect priorities are appropriately and timely handled and will be assigned to a Client Services Team Leader. The CS Team Leader will be kept proactively informed of status of prospects.
Pourquoi se joindre à l’équipe Ryan?
- Options de travail hybride et à distance
- Culture primée
- Allocation de vacances généreuse
- 20 semaines de congé parental supplémentaires (adoption incluse)
- Abonnement mensuel à une salle de sport OU remboursement de l'équipement de gym
- Admissibilité aux prestations de soins de santé et de soins dentaires dès le premier jour
- REER avec contrepartie de l'employeur
- Remboursement des frais de scolarité après un an de service
- Effectuer des appels aux clients ou du démarchage afin de vendre des produits et des services.
- Organiser des rencontres entre les directeurs et les associés et les clients potentiels.
- Saisir avec précision et efficacité les renseignements sur les clients dans Salesforce.
- Tenir à jour une liste de prospects potentiels et assurer leur suivi.
- Aider les collègues des ventes à organiser des rencontres et des appels de vente avec les clients.
- Contacter les clients en réponse à leur correspondance ou à leurs commentaires.
- Maintenir une connaissance approfondie des produits et services de Ryan.
- Maintenir une connaissance pratique des produits et services vendus et se tenir au courant des développements de l’industrie en lisant les nouvelles ou en participant à des ateliers.
- Travailler en étroite collaboration avec l’équipe de développement des affaires pour créer et gérer des campagnes de vente.
2 ans d’expérience en vente ou en télémarketing, idéalement dans un poste axé sur la vente auprès des équipes du service des finances et de la fiscalité.
Compétences informatiques
Maîtrise des outils Microsoft, notamment Outlook, Excel et Word. La maîtrise des outils de gestion de la relation client, idéalement Salesforce, constitue un atout.
Environnement de travail
- L’environnement de travail est standard et intérieur.
- Le poste nécessite des interactions régulières avec les employés et les clients, tant en personne que par courriel et par téléphone.
- Le poste offre la possibilité de travailler à domicile à l’occasion et selon un horaire flexible.
- Comme bon nombre de membres de l’équipe et de nos clients se trouvent dans des fuseaux horaires différents, il peut être nécessaire de travailler à l’occasion en dehors des heures normales pour répondre aux appels.
Duties And Responsibilities
- Makes outgoing customer calls or cold calls in order to sell products and services
- Arranges meetings for Directors and Principals with prospective clients
- Accurately and efficiently enters customer information into Salesforce
- Maintains a list of potential leads and follows up with those
- Assists sales colleagues with arranging meetings and sales calls with customers
- Contacts customers in response to correspondence or feedback
- Maintain thorough understanding of Ryans products and services
- Maintains working knowledge of products and services sold and keeps current on industry developments by reading current news or attending workshops
- Works closely with the Business Development team to create and manage sales campaigns
2 years sales or telemarketing, ideally in a role selling to the finance and tax teams.
Computer Skills
Understanding of Microsoft tools including outlook, excel and word. The use of CRM tools ideally Salesforce is an advantage.
Work Environment
- Standard indoor working environment.
- Position requires regular interaction with employees and clients both in person and via e-mail and telephone.
- Position potentially offers the ability to work from home occasionally and for flexible hours.
- As many of our team members and clients are based in different time zones, occasional out-of-hours time may be necessary to accommodate calls.
For Ontario based roles, the base salary hiring range for this position is $55,000 and $71,500. The Firm makes offers based on many factors, including qualifications and experience. Roles may be eligible for incentive compensation.
Equal Opportunity Employer: disability/veteran
More about this job
Responsibilities
Support Business Development Directors and Principals with lead generation, appointment setting, and sales closing. Manage prospect priorities and maintain accurate client data within Salesforce while coordinating sales campaigns.
Requirements
Requires 2 years of experience in sales or telemarketing, preferably targeting finance and tax teams. Proficiency in Microsoft Office tools is required, and experience with Salesforce is considered an asset.
Skills
- Lead Generation
- Appointment Setting
- Sales Closing
- Cold Calling
- Salesforce
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Telemarketing
- Business Development
Benefits
- Hybrid and Remote Work Options
- Generous Personal Time Off (PTO)
- Parental Leave Top-up
- Monthly Gym Membership or Equipment Reimbursement
- Health and Dental Benefits
- RRSP with Employer Match
- Tuition Reimbursement
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Finance & Accounting
- Consulting
- Administrative
Keywords
- Salesforce
- CRM
- Lead Generation
- Telemarketing
- Business Development
- Cold Calling
- Financial Services
- Tax Teams
- Microsoft Office
- Client Services
- Sales Campaigns
- Prospecting