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Ryder Supply Chain Solutions

Operations Management Trainee

Kitchener, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Education: Bachelor’s degree
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here.

Job Description:

Summary

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

Type: Full-time, Perm

Salary: $55,000 annually

Shifts: Monday to Friday, 8:00am to 4:30pm

Location: Kitchener, ON

Why Ryder:

10 days of Paid Time Off upon hire
Excellent benefits package after 30 days (Medical, Dental & Vision)
Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
Employee discount of 15% on Ryder stock
A safe, friendly and respectful work environment
Ryder has been recognized by Forbes as one of Canada's Best Employers in 2025

Essential Functions

Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
Partner with Sales staff on customer calls for new business and increased customer satisfaction.
Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

Relocation within the business unit at the conclusion of the training program is required.
Performs other duties as assigned.

Skills and Abilities

Detail oriented with excellent follow-up practices, Required.
Strong verbal and written communication skills , Required.
Instills commitment to organizational goals , Required.
Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required.
Flexibility to operate and self-driven to excel in a fast-paced environment , Required.
Strong mechanical skills , Required.
Effective interpersonal skills Excellent influencing skills, Required.
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required.
Ability to work independently and as a member of a team, Required.

Qualifications

Bachelor's Degree, Required.
1 year or more in customer service with issues resolution experience, Preferred.
Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
Basic understanding of Business Finance, controls and metrics Beginner, Required.

Should you have any questions about this job, application process etc., please feel free to contact our recruiter according to the information below:

Recruiter: Kathy Zhang

Email: nan_zhang@ryder.com ( Pls submit your application on our website, don’t send resume to this email, we will only review applications from our website)

Business Hours: M to F, 8:00am to 5:00pm Mountain Time

Job Category

Operations and Support

This posting is for an existing vacancy.

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact - while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

$55,000

Maximum Pay Range:

$55,000

Ryder is an Equal Opportunity Employer:

We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply, please contact us at 888-957-9337.

Authorization to Work in Canada:

As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. All screening is conducted in accordance with applicable privacy and human rights legislation and is limited to information directly related to the requirements of the position.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.

Apply About employer

More about this job

Responsibilities

The Operations Management Trainee supports shop management processes, including cost savings, customer retention, and metric-based initiatives. They are responsible for coordinating across departments to ensure efficient maintenance scheduling and high levels of customer satisfaction.

Requirements

Candidates must hold a Bachelor's degree and possess strong PC skills, including proficiency in spreadsheet and word processing software. A basic understanding of business finance and at least one year of customer service experience with issue resolution is required.

Skills

Cost management
Maintenance overhead management
Customer satisfaction
Issue resolution
Mechanical skills
Time management
Multi-tasking
Communication skills
Interpersonal skills
Influencing skills
Spreadsheet software
Word processing software
Business finance
Metric analysis
Teamwork

Benefits

Paid time off
Medical insurance
Dental insurance
Vision insurance
Deferred profit sharing plan
Employee stock discount

Visa sponsorship

Not detected in the job text

Hiring contact

Kathy Zhang

Hiring contact email

nan_zhang@ryder.com

Keywords

Operations Management
Asset Management
Customer Retention
Maintenance Scheduling
Cost Savings
Logistics
Business Finance
Customer Service
Fleet Management
Technician Planning
Rental Operations
Quality Assurance
Performance Metrics
Workday
Supply Chain

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