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Added 6 mins ago
TP
Quality Analyst
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Manager, Airport Operations Control, this position is responsible for monitoring quality, reporting trends in productivity, performance, customer service, dispatch,…
Added 6 mins ago
TS
Transportation Customer Service Manager
TalentSphere Staffing Solutions
Mississauga, ON
- Full-time
Our Client is a growing transportation and logistics company committed to providing reliable, customer-focused freight solutions across Canada and beyond. Through our asset-based fleet,…
Added 6 mins ago
TI
Executive Administrative Assistant (SLS)
Transportation Investment Corporation
Surrey, BC
- Full-time
Identifies emerging issues, determine their urgency/priority, and gather and compile background information for timely and appropriate decisions and/or action and when to appropriately…
Added 37 mins ago
Restaurant Manager
Northland Properties
Cranbrook, BC
As a Restaurant Manager, you will be supporting the General Manager in overall restaurant operations, execution, management of staff, controllable profit plan achievement, guest count…
Added 37 mins ago
Hightide - Program Manager (Mon-Fri Days)
RainCity Housing and Support Society
Sechelt, BC
The Program Manager oversees program development and the daily operations of the site and program. The Manager develops, implements, monitors, and evaluates the program policies,…
Added 37 mins ago
TT
Customer Success Manager
Trane Technologies
Montreal, QC
- Full-time
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the…
Added 37 mins ago
TB
Assistant Supervisor, Operations - (TBS) Contract
The Beer Store
Kitchener, ON
- Contract
We are currently searching for an Assistant Supervisor, Operations reporting to the Manager, DC Operations. This is a full-time, 12-month contract opportunity. For this role, you will work…
Added 37 mins ago
RS
Customer Service Associate II
Ryder System, Inc.
Woodstock, ON
- Full-time
For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business.…
Added 37 mins ago
TB
Assistant Supervisor, Operations (TBS)
The Beer Store
London, ON
- Full-time
We are currently searching for an Assistant Supervisor, Operations reporting to the Manager, DC Operations. This vacancy is a full-time, permanent opportunity. For this role, you will be…
Added 37 mins ago
PS
Senior Manager Cybersecurity - Governance Risk and Compliance
Professional Staffing
Toronto, ON · Greater Toronto Area, Canada
- $140,000 to $150,000 CAD / year
- Full-time
The Senior Manager will serve as a trusted cybersecurity advisor to IT leadership, Executive Management, and senior business stakeholders, translating complex cybersecurity and technology…
Added 37 mins ago
AG
Transmission Key Accounts Manager
ATCO Gas
AB · Edmonton, AB
- Full-time
Knowledge of natural gas pipeline operations, maintenance practices, outage planning, and transportation arrangements is considered an asset.
Added 37 mins ago
A
Fixed Operations Director
AutoCanada
AB · Edmonton, AB
- Other
We are looking for a Fixed Operations Director to lead Service and Parts operations across multiple rooftops in Central Canada. This is not a desk job. You will be on the floor, in the…
Added 52 mins ago
ON
Business Planning Specialist
Ontario Northland
North Bay, ON
- $83,538 to $98,280 CAD / year
- Contract
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking…
Added 1 hour ago
SB
Project Manager, Maintenance
Skyservice Business Aviation
Dorval, QC
- Full-time
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft…
Added 1 hour ago
Courier Utility 101
Purolator
Dryden, ON
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey…
Added 1 hour ago
CP
Animal Care Technician (Swine Technician)
Canada Packers Inc.
Zhoda, MB
- Full-time
Working closely with the Manager, you’ll be responsible for the day-to-day operations in the barn. This includes a variety of physical tasks such as pushing, pulling, bending, lifting (up…
Added 1 hour ago
CP
Animal Care Technician (Swine Technician)
Canada Packers Inc.
St. Andrews, MB · Saint Andrews, MB
- Full-time
Working closely with the Manager, you’ll be responsible for the day-to-day operations in the barn. This includes a variety of physical tasks such as pushing, pulling, bending, lifting (up…
Added 1 hour ago
CP
Animal Care Technician (Swine Technician)
Canada Packers Inc.
Sperling, MB
- Full-time
Working closely with the Manager, you’ll be responsible for the day-to-day operations in the barn. This includes a variety of physical tasks such as pushing, pulling, bending, lifting (up…
Added 1 hour ago
PI
Courier Utility 101
Purolator Inc.
Dryden, ON
- Full-time
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey…
Added 1 hour ago
CP
Animal Care Technician (Swine Technician)
Canada Packers Inc.
Plum Coulee, MB
- Full-time
Working closely with the Manager, you’ll be responsible for the day-to-day operations in the barn. This includes a variety of physical tasks such as pushing, pulling, bending, lifting (up…
Added 1 hour ago
CP
Animal Care Technician (Swine Technician)
Canada Packers Inc.
MB · Darlingford, MB
- Full-time
Working closely with the Manager, you’ll be responsible for the day-to-day operations in the barn. This includes a variety of physical tasks such as pushing, pulling, bending, lifting (up…
Added 1 hour ago
GT
Senior Project Manager, Level II
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Program Delivery Leadership team, this position leads the delivery of the assigned projects safely and within scope, schedule and budget. This will include managing,…
Added 1 hour ago
KA
Body shop Manager
Kaizen Automotive Group
Calgary, AB
- Full-time
The Body Shop Manager is responsible for overseeing the daily production operations of the collision repair facility, ensuring vehicles move efficiently through the repair process while…
Added 1 hour ago
WW
Operations Coordinator, Finished Vehicle Logistics - Canada
Wallenius Wilhelmsen
BC · Annacis, British Columbia, Canada
- Full-time
You'll also work closely with colleagues across the Americas to support consistent processes and continuous improvement as the Canadian business grows. The position will work with an…
Added 1 hour ago
TT
Dispatcher
Trimac Transportation
Claresholm, AB
- Full-time
Watt & Stewart, part of the Trimac family of companies, has provided flatbed and specialized trucking services across North America since 1987. We work closely with customers to solve…

Ryder System, Inc.

Customer Service Associate II

Woodstock, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

Job Description

About Ryder

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.

About The Job

Type: Full-time/Permanent

Wage: $48000-$52000

Shifts: Monday- Friday and Sunday – Thursday: 3pm-11:30pm

Location: Woodstock, Ontario

Why Ryder?

10 days of Paid Time Off upon hire
Excellent benefits package after 30 days (Medical, Dental & Vision)
Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
Employee discount of 15% on Ryder stock
A safe, friendly and respectful work environment
Recognized by Forbes as one of Canada's Best Employers in 2025

Summary

The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This individual keeps records, monitors daily logs for discrepancies, performs investigative functions and emergency planning and solves daily delivery, inventory, equipment, employee and customer issues.

Essential Functions

Provide customer service support to driver and client representatives in a transportation environment.
Investigate and solve daily delivery, inventory, equipment, employees and customers issues to ensure safe and efficient completion of work
Sequence and plan daily routing and all related activities.
Schedule repairs and preventive maintenance service on equipment on a regular basis and as needed.
Prepare manifests and delivery trip log for the warehouse and provide instructions of any changes to routes for loading the vans accordingly.
Ensure that emergency orders are delivered within expected timeframes.
Review Web TM to ensure stops are completed efficiently.
Complete and process all required logs, database and driver paperwork and segregate discrepancies from completed trips as required;.
Assist Logistics Supervisor or Logistics Manager in areas of quality control for driver administration, compiling location reports and dispatching such as weekly payroll, timecards, log book, billing information, accident and incident report and other reports, as needed.
Determine daily workloads and allocate drivers accordingly, utilizing the appropriate systems.
Identify opportunities to improve operations and make suggestions.

Additional Responsibilities

Performs other duties as assigned.

Skills And Abilities

Strong verbal and written communication skills
Bilingual (For Quebec locations only)
Ability to build strong customer relationships
Strong planning and organizational skills
Demonstrates problem solving skills
Demonstrates analytical skills
Possesses a high degree of initiative
Detailed oriented with excellent follow-up practices
Performs work independently with minimal supervision
Ability to work independently and as a member of a team

Qualifications

College degree/Technical Certification required in logistics, supply chain or transportation or equivalent experience
One (1) year or more in a similar position required

Travel: None

DOT Regulated: No

Job Category: Customer Service

This posting is for an existing vacancy.

Our Culture & Commitment

At Ryder, you’re trusted to make an impact - while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Salaried

Minimum Pay Range

$48k

Maximum Pay Range

$52k

Ryder Is An Equal Opportunity Employer

We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply, please contact us at 888-957-9337.

Authorization To Work In Canada

As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. All screening is conducted in accordance with applicable privacy and human rights legislation and is limited to information directly related to the requirements of the position.

Security Notice For Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com .

Current Employees

If you are a current employee at Ryder, please click here (https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

\#wd

Apply About employer

More about this job

Responsibilities

Plan and schedule driver routes, support drivers and client representatives, and resolve delivery, inventory, equipment, employee, and customer issues. Maintain trip logs and paperwork, coordinate equipment maintenance and emergency orders, allocate driver workloads, and assist with reporting and quality control.

Requirements

A college degree or technical certification in logistics, supply chain, or transportation is required, or equivalent experience. At least one year of experience in a similar position is required, along with strong communication, planning, organizational, analytical, and problem-solving abilities.

Skills

Customer Service
Route Planning
Scheduling
Problem Solving
Analytical Skills
Communication
Planning
Organization
Customer Relationship Building
Attention to Detail
Initiative
Independent Work
Teamwork
Logistics Coordination
Recordkeeping
Quality Control

Benefits

Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Deferred Profit Sharing Plan
Ryder Stock Discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Transportation
Logistics
Supply Chain
Driver Routing
Route Scheduling
Delivery Planning
Driver Dispatch
Workload Allocation
Trip Manifests
Delivery Logs
Web TM
Preventive Maintenance
Equipment Repairs
Emergency Orders
Inventory
Quality Control
Driver Administration
Payroll
Timecards
Billing
Accident Reports
Incident Reports
Operational Improvement

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