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Added 6 days ago
Bilingual Contact Center Representative
TD
Montreal, QC
Full-time
Supporting and helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD…
Added 5 days ago
Bilingual Contact Center Representative
TD
Montreal, QC
Full-time
Supporting and helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD…
Added 2 months ago
Sydney Contact Center Representative (Full-Time)
MCI
Sydney, Nova Scotia
Full-time
…for everyone. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders,…
Added 2 months ago
Contact Center Representative I (Entry-Level)
MCI
Sydney, Nova Scotia
Full-time
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver…
Added 2 months ago
Contact Center Sales Representative
MCI
Edwardsville, Nova Scotia
Full-time
…drive to exceed targets? We’re looking for a goal-oriented Contact Center Sales Representative to join our fast-paced BPO contact center. In this role, you’ll connect with prospective and…
Added 2 months ago
Contact Center Customer Service Representative
MCI
Edwardsville, Nova Scotia
Full-time
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver…
Added 1 month ago
Contact Center Sales Representative
The Sydney Call Centre
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Other
…drive to exceed targets? We’re looking for a goal-oriented Contact Center Sales Representative to join our fast-paced BPO contact center. In this role, you’ll connect with prospective and…
Added 8 days ago
Bilingual Contact Center Representative, Canadian Banking, Credit Cards
TD
Montreal, QC
Full-time
Added 9 days ago
Customer Service Representative, ISI Contact Center - Bilingual
CIBC
Montreal, QC
Full-time
As a member of the Investor Services Inc (ISI) team, you’ll be the first point of contact for ISI clients (including Investors Edge), via phone and online channel. As a Customer Service…
Added 2 months ago
Contact Center Representative I (Entry-Level)
The Sydney Call Centre
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Other
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver…
Added 2 months ago
Contact Center Customer Service Representative
The Sydney Call Centre
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Other
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver…
Added 9 days ago
Bilingual Contact Center Representative, Canadian Banking, Credit Cards
TD
Montreal, QC
Full-time
Added 10 days ago
London Contact Center Representative, Easyline
TD
London, ON
Full-time
London Contact Centre Representative - Inbound Easyline Everyday Banking
Added 2 months ago
Bilingual Product Support Representative - Contact Center
Brandt Group of Companies
Moncton, NB
Full-time
Flexible to work various shifts in a 24/7 support center.
Added 5 months ago
Sydney Contact Center Representative (Full-Time)
The Sydney Call Centre
Sydney, Nova Scotia
Full-time · Other
…for everyone. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders,…
Added 1 day ago
Care Access Representative - Simcoe
CBI Home Health
ON · Simcoe, ON
Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 1 day ago
Bilingual Care Access Representative
CBI Home Health
Mississauga, ON · Ottawa, ON · Toronto, ON
Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 1 day ago
Care Access Representative - Calgary
CBI Home Health
Calgary, AB
Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 1 day ago
Care Access Representative - Edmonton
CBI Home Health
Edmonton, AB
Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 1 day ago
Care Access Representative - Mississauga
CBI Home Health
Mississauga, ON
Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 1 day ago
Care Access Representative - Hamilton
CBI Home Health
Hamilton, ON
Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 1 day ago
Care Access Representative - Peterborough
CBI Home Health
Peterborough, ON
Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 11 days ago
Customer Service Representative
goeasy Ltd.
Pickering, ON
Full-time
Minimum 1-2 years of experience in customer service or call center/contact center role.
Added 18 days ago
Représentant(e) du service à la clientèle – Bilingue, anglais/français (contrat de 3 mois) / Customer Care Associate – Bilingual, English/French (3 mo
Best Buy Canada
Vancouver, BC
Full-time
Join our collaborative team as a contact center support associate!
Added 1 month ago
Bilingual Customer Service Representative
Medline
ON · Ontario, Canada
Full-time
Documentation: Accurately document customer interactions, including issues and resolutions, according to Medline’s database and contact center platforms

Ryder System, Inc.

HR Contact Center Representitive

Edmonton, AB, Canada

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Sep 16, 2026

Apply About employer

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Original job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

Job Description

Bi-lingual Spanish Preferred

10:30- 7pm CST Work Hours for the Role

Summary

Primary point of contact to help triage and resolve employee inquiries and concerns. This position requires daily contact through inbound calls, and chats to determine the exact nature of an employee's concerns. Contact Center Representative may escalate questions and / or concerns to Functional Specialists if unable to resolve. Other daily tasks include generation of solutions for online knowledge base. In addition to technical experience, the Contact Center Representative must have good communication, interpersonal, and organizational skills, and be self-motivated, detail-oriented and well organized.

Essential Functions

Resolve employee inquiries and issues by utilizing contact center procedures, policy manuals, knowledge management system and other reference materials.
Document all employee inquiries and issues in the contact center case management application (i.e. ServiceNow)
Forward employee inquiries to Functional Specialists when specific, in-depth functional knowledge is required
Notify the appropriate team member when updates to the knowledgebase are needed
Identify unusual calling events or frequent employee issues and work with the Contact Center Supervisor or Operations Manager to suggest process, procedure and/or training improvements
Suggest methods to update, simplify, or enhance processes, procedures, and technologies
Participate in special projects as needed

Additional Responsibilities

Performs other duties as assigned.

Skills And Abilities

Strong verbal and written communication skills Presents ideas and information to customers in a clear, concise manner, exhibiting exceptional communication skills (written and verbal), Required
Adapts communication style to different customer groups, Required
Demonstrates attention to and actively strives for understanding of customers’ concerns and opinions, Required
Illustrates ability to listen effectively to customer concerns and issues in order to provide applicable solutions, Required
Creates an environment that encourages sharing of information within the team, by fostering open dialogue with team members, Required

Qualifications

H.S. Diploma/GED, Required
Associate's Degree in Associate's degree or equivalent level of Bachelor's education in HR or related field, Preferred
1 year or more in Case management system(s) (e.g., ServiceNow; Salesforce, etc.), Preferred
1 year or more in HR, Call Center, or related field, Preferred

Travel

Job Category: HR Compliance

Our Culture & Commitment

At Ryder, you’re trusted to make an impact - while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Hourly

Minimum Pay Range

$23.91

Maximum Pay Range

$27.50

Ryder Is An Equal Opportunity Employer

We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply, please contact us at 888-957-9337.

Authorization To Work In Canada

As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. All screening is conducted in accordance with applicable privacy and human rights legislation and is limited to information directly related to the requirements of the position.

Security Notice For Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] .

Current Employees

If you are a current employee at Ryder, please click here (https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

\#wd

Apply About employer

More about this job

Responsibilities

The representative serves as the primary point of contact for resolving employee inquiries via inbound calls and chats. They are responsible for documenting issues in case management systems and escalating complex concerns to functional specialists.

Requirements

Candidates must possess a high school diploma or GED, with an associate degree in HR or a related field preferred. At least one year of experience in HR, call centers, or case management systems like ServiceNow is also preferred.

Skills

Communication
Interpersonal skills
Organizational skills
Self-motivated
Detail-oriented
Case management
ServiceNow
Knowledge management
Problem solving
Bilingual Spanish
Customer service

Visa sponsorship

Not detected in the job text

Keywords

HR
Contact Center
ServiceNow
Case Management
Customer Service
Inbound Calls
Knowledge Base
Spanish
Human Resources
Logistics
Transportation
Supply Chain
Documentation
Problem Resolution
Communication Skills

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