Information Technology Field Technician

S+C Partners LLP, a highly regarded full-service CPA and advisory firm based in the village of Streetsville in Mississauga, is seeking an experienced IT Field Technician to join its team of professionals. With an emphasis on fostering a collaborative work environment and supporting professional growth, S+C Partners is committed to providing its team members with rewarding opportunities for career advancement.

This role offers a unique combination of in-person technical support for our team as well consulting service with our clients in support of their unique business needs. You will manage complex IT issues while building lasting client relationships and fostering trust through personalized service and innovative solutions.

Key Responsibilities

On-Site IT Support and Collaboration:

• Provide hands-on technical support to internal teams and clients on-site, troubleshooting hardware, software, and network issues.
• Perform regular maintenance and upgrades to systems, ensuring all equipment is functioning optimally.
• Ensure smooth operation of local area networks (LAN), wireless networks, and other infrastructure systems.
• Collaborate with internal teams to resolve technical issues and optimize internal IT operations.
• Assist in the implementation of new technology and system upgrades across the company.

Client Consulting:

• Provide technical consulting services to external clients, helping them optimize their IT systems and improve efficiency.
• Assess client IT environments, identifying areas for improvement and offering tailored solutions.
• Offer training and technical support to clients to ensure they can use their IT systems effectively.

Entrepreneurial Approach:

• Take ownership of your work and proactively identify ways to improve the IT systems and services for both internal teams and clients.
• Stay informed about emerging technologies and IT trends, suggesting new solutions or improvements to clients and the company.
• Foster strong client relationships, aiming to exceed client expectations and support long-term partnerships.

Documentation and Reporting:

• Maintain accurate records of on-site visits, issues resolved, and system updates.
• Provide reports and feedback to management regarding client needs, challenges, and potential improvements.

Qualifications and Educational Requirements

Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred, but not required).
• Alternatively, relevant certifications in IT (such as CompTIA A+, Network+, or similar certifications) will be considered.

Experience:

• Minimum of 4 years of experience as an IT Technician or in a similar technical role.
• Proven experience providing technical support and troubleshooting hardware, software, and networking issues.
• Experience working with external clients and providing IT consultation is highly preferred.

Technical Skills:

• Strong understanding of IT hardware, software, and networking systems.
• Expertise in troubleshooting and diagnosing technical issues across a range of devices and systems.
• Familiarity with operating systems (Windows, macOS, Linux) and software applications.
• Knowledge of network configurations, LAN, wireless networks, and cloud technologies.

Entrepreneurial and Client-Focused Mindset:

• Ability to take initiative, manage time effectively, and work independently in an entrepreneurial manner.
• Strong client service skills and the ability to build and maintain relationships with clients.
• Problem-solving attitude and a proactive approach to identifying opportunities for improvements.

Communication and Interpersonal Skills:

• Strong verbal and written communication skills, with the ability to explain complex technical concepts in simple terms.
• Ability to work well with diverse teams and clients, ensuring positive outcomes.
• Strong interpersonal skills, with an ability to work autonomously and as part of a team.

Certifications (Preferred):

• CompTIA A+ or similar IT certifications.
• Cisco, Microsoft, or other industry-specific certifications are a plus.
• ITIL certification is an advantage but not required.

NOTE: Qualified candidates must have access to their own transportation with a valid driver’s license, as the work involves traveling to client locations in and around the GTA.

S+C Partners offers a competitive salary plus benefits which include vacation and flex days, health and dental, group RRSP program, and bonuses for outstanding performers. Interested applicants may forward a copy of their resume and salary expectations for consideration. We thank all applicants for applying; however only those selected for an interview will be contacted. No agencies or phone calls please.

S+C Partners is an equal opportunity employer and is committed to accommodating applicants with disabilities throughout the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).