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Added 7 mins ago
CF
IT Support Specialist
Canadian Fiber Optics Corp
Calgary, AB
- Full-time
Plan and undertake scheduled end-user system maintenance, upgrades, and hardware/software replacements.
Added 7 mins ago
B
General Repair Technician III
BGIS
Toronto, ON
- Full-time
Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical, and other equipment system monitoring and inspection.
Added 21 mins ago
Program Coordinator
I M P Group International Inc.
Amherst, NS
…the Program Coordinator’s responsibilities will include the administration of customer contracts relating to the implementation, updating and general compliance to contract…
Added 21 mins ago
Administrator, Training (Contract)
Trans Mountain
Edmonton, AB
Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day…
Added 21 mins ago
Assistant Manager, Product Management Design & Solutions
Scotiabank
Toronto, ON
Bachelor’s degree in business administration, commerce, finance, or similar field.
Added 21 mins ago
AL
Filling Plant Operator (1 year term)
Air Liquide
Calgary, AB
- Full-time
…the cylinders and inputs data into CMS (Cylinder Management…
Added 21 mins ago
Delivery Manager
Government of Alberta
AB
A university degree in a related field (e.g., Sciences, Public Administration, Business, Arts), supplemented by four (4) years of progressively responsible, related experience.
Added 21 mins ago
M
RQ11635 - Software Developer - ETL - Senior
Maarut
Toronto, ON
- Contract
major IT system that supports the administration of these programs. Application
Added 36 mins ago
Bilingual Team Leader, Cash Management
CMHC - SCHL
Ottawa, ON
The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.
Added 50 mins ago
IP
Parking Enforcement Administrator
Indigo Park Canada
Vancouver, BC
- Full-time
Participate in system testing, operational rollouts, and change management initiatives related to enforcement technology and procedures
Added 50 mins ago
A
IAM Analyst – SoD / Toronto, ON (Onsite – 4 Days/Week) - FTE
AceStack
Toronto, ON
- Full-time
…hands-on expertise in SailPoint IIQ/ISC, Identity Governance & Administration (IGA), Segregation of Duties (SoD), and Role-Based Access Control…
Added 50 mins ago
OC
Quality Management System Specialist - Contract
Olympus Corporation
Richmond Hill, ON
- Contract
This role is responsible for maintaining and continuously improving the site Quality Management System (QMS) to ensure compliance with applicable regulatory requirements, ISO 13485, Health…
Added 50 mins ago
EM
AI Solutions Lead
EC Managed IT
Langley (District), BC · Langley, BC
- Full-time
· Working familiarity with Microsoft 365 as the system most of our clients already live in.
Added 1 hour ago
D
Dental Administrator - Orleans Family Dentistry
dentalcorp
Orleans, ON
- Full-time
Effectively manage the recall system and maintain accurate, up-to-date patient records
Added 1 hour ago
Y
Desktop Support Engineer
Yochana
Toronto, ON
- Full-time
We are looking for an Intermediate Technical Support Engineer with strong experience in VMware, Windows Server administration, Linux environments, and IT service management processes. The…
Added 1 hour ago
PA
FOUNDATION TREASURER
Professional Association of Canadian Theatres (PACT)
Stratford, ON
- Full-time
Maintain system tracking individual donor funds, fund purpose, related Festival activity and payout relative to spending.
Added 1 hour ago
C
Senior Director, Group Product Owner - Enterprise Governance, Risk & Compliance (eGRC)
CIBC
Toronto, ON
- Full-time
…automated, connected experiences that improve coverage, reduce administration, and focus attention on the highest-risk exposures and…
Added 1 hour ago
B
Health, Safety & Environment Coordinator
BGIS
Vancouver, BC
- Full-time
Strong background in environmental management system development and administration, with knowledge of environmental regulations and environmental compliance auditing an asset.
Added 1 hour ago
B
Business Management Coordinator, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · YNG
- Full-time
Administers a filing system to ensure the availability of business and operational reports, forms, and other documentation.
Added 1 hour ago
RM
Coordinator Training and Orientation LTC
Regional Municipality of Peel
Canada
- Other
…educators, and staff, you will support onboarding, training administration, learning compliance, and record management to ensure employees have the tools and resources they need to provide…
Added 1 hour ago
Executive Director, Health Insurance Programs
Government of Alberta
AB
…building a more resilient and sustainable primary health care system that can support Albertans getting care when and where they need it, while responding to public health challenges,…
Added 1 hour ago
TA
Experienced Veterinary Assistant
Town and Country Animal Hospital
Stouffville, ON
- Full-time
…of one year of veterinary experience or relevant healthcare administration experience; high school diploma; computer proficiency; and excellent written and verbal communication…
Added 1 hour ago
RB
Lead Product Owner - Salesforce
Royal Bank of Canada
Toronto, ON
- Full-time
Execute all levels of testing (System, Integration, and Regression)
Added 1 hour ago
UH
Clinical Coordinator - Medical Solutions
University Health Network
Toronto, ON
- Full-time
Anticipate, assess, and resolve clinical, operational, and system-level challenges that may affect access to care, patient outcomes, service delivery, or the overall patient experience.
Added 1 hour ago
Sr. Technical Support Specialist
Open Text Corporation
Waterloo, ON
Maintain strong case discipline by capturing the problem, business impact, troubleshooting performed, evidence, decisions, owners, next steps, and resolution in the support system.

S.I. Systems ULC

Service Desk Analyst

Ottawa, ON, Canada

$50,000 to $60,000 CAD / year · Full-time

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Job details

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

Location: Ottawa

Employment Type: Full-Time, Permanent (Hybrid)

To be eligible for this role, you must have or be eligible to obtain a Government of Canada Reliability Status Screening (Canadian Citizen or Permanent Resident AND have resided in Canada for the last 5 consecutive years).

At S.i. Systems, our Service Desk Analysts are more than just support- they’re our frontline problem-solvers, communicators, and service champions. As the first point of contact you’ll play a key role in delivering exceptional technical support, resolving issues efficiently, and ensuring a great end-user experience. You’ll manage incident, request, and problem queues, document solutions, and contribute to continuous improvement within the IT Service Desk.

This role is ideal for someone with strong troubleshooting skills, a customer-first mindset, and the ability to thrive in a fast-paced, collaborative environment.

Reasons to Work for Us:

Compensation structure that includes both base and bonus
Competitive Health and Wellness benefits that start on your first day of employment
3 weeks of paid vacation plus 6 flex days
Birthday day off
5 paid volunteer days per year
Hybrid Working model - 3 days onsite (Monday, Tuesday, Thursday)
Opportunities to develop your career and grow in Canada’s largest IT staffing company
A commitment to learning – training, resources and tools provided to all employees
High impact role that changes every day.

What You’ll Do:

Service Delivery & Support

Monitor and manage incidents, service requests, and problem queues according to defined SLAs.
Respond to user inquiries and technical issues, providing troubleshooting and configuration support both remotely and in person.
Diagnose and resolve hardware and software issues, escalating as necessary.
Maintain accurate documentation and update the knowledge base with resolutions and procedures.
Deliver timely and professional communication to all customers, ensuring an exceptional level of service.
Track, resolve, and close out incidents using the ITSM system.

Collaboration & Continuous Improvement

Participate in IT projects and initiatives aligned with corporate goals and strategy.
Support IT inventory administration, including the distribution and reclamation of hardware.
Identify opportunities for process improvement and share ideas with the team.
Maintain coverage and collaboration with peers to ensure consistent service levels.

What We’re Looking For:

Post-secondary degree, diploma, or certificate in Information Technology or equivalent experience/certifications.
2+ year of experience in a Service Desk or IT Support role preferred.
Familiarity with ITIL principles and IT service management practices.
Strong problem-solving skills and the ability to perform root cause analysis.
Excellent written and verbal communication skills.
Ability to research, troubleshoot, and resolve technical issues independently and collaboratively.
A “hungry, humble, and smart” approach - eager to learn, collaborative in nature, and mindful in communication.

Salary: $50,000-$60,000 + variable (commensurate with experience)

About S.i. Systems:

S.i. Systems is Canada’s largest professional staffing provider, working with many of Canada’s most prestigious organizations. With locations across Canada and a growing presence in the U.S., we have experienced over 20 years of rapid growth and continue to expand at an exciting pace. If this sounds like the right fit for you, apply today.

S.i. Systems is committed to fostering a positive and progressive workforce. We provide equitable treatment and accommodation to ensure barrier-free employment. If you require accommodation due to a disability, please contact Human Resources to ensure you can fully access and participate in our recruitment process.

#SIS2

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More about this job

Responsibilities

The Service Desk Analyst acts as the first point of contact to provide technical support and resolve hardware and software issues. They are responsible for managing incident and request queues while maintaining accurate documentation and contributing to process improvements.

Requirements

Candidates should have a post-secondary degree, diploma, or certificate in Information Technology or equivalent experience. At least 2 years of experience in a Service Desk or IT support role is preferred, along with familiarity with ITIL principles.

Skills

Technical support
Troubleshooting
Incident management
Service request management
Hardware configuration
Software configuration
ITSM
Root cause analysis
Communication
Customer service
ITIL
Inventory administration
Documentation
Problem solving

Benefits

Base and bonus compensation structure
Health and wellness benefits
3 weeks of paid vacation
6 flex days
Birthday day off
5 paid volunteer days per year
Training and professional development resources

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
IT Support
Incident Management
ITSM
ITIL
Hardware
Software
Troubleshooting
Root Cause Analysis
Technical Support
Inventory Administration
SLA
Hybrid
Government of Canada Reliability Status
IT

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