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Added 31 mins ago
LC
Analyst, Master Data
Loblaw Companies Limited
Toronto, ON
- Full-time
…consumer solutions and analytical platforms excite you? Loblaw Technology & Analytics powers game-changing retail solutions, giving our customers the ability to live their lives…
Added 1 hour ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 1 hour ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 1 hour ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 1 hour ago
TI
Business Analyst – AI & Localization Workflows
TRSB Inc.
Montreal, QC
- Full-time
TRSB is seeking a Business Analyst – AI & Localization Workflows to support our innovation initiatives in AI-powered translation and localization processes.
Added 1 hour ago
A
Identity Analyst
ATB
Edmonton, AB · Calgary, AB
- Full-time
As ATB’s next Enterprise Identity Analyst, you will be a strong team player with a knack for solving complex problems and translating technical information into action items. You’ll be…
Added 2 hours ago
NS
Senior Systems Analyst - Renal Program
Nova Scotia Health Authority
Halifax, NS
- Full-time
The Renal Senior System Analyst reports to the Renal Program Manager, Informatics and Reporting, and plays a key role in transforming healthcare data into actionable information that…
Added 2 hours ago
WH
Financial Analyst - Physician Compensation & Reconciliation
WELL Health Technologies Corp. (TSX: WELL)
Vancouver, BC
- Full-time
WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and…
Added 2 hours ago
EA
Sales Operations Analyst
EarthDaily Analytics
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
EarthDaily is revolutionizing the way we understand and monitor our planet. Through cutting-edge Earth Observation (EO) technology and geospatial analytics, we provide unparalleled insights…
Added 3 hours ago
R
Senior Business Systems Analyst- EN
RBC
Montreal, QC
- Full-time
…create user stories, identify inefficiencies, and recommend technology solutions to improve business processes. This role is ideal for technical problem-solvers who excel at implementing…
Added 3 hours ago
TU
Regulatory Analyst
targetjobs UK
Toronto, ON
- Full-time
Great understanding of the of subject and potential to quickly learn information and technology as industry continuously evolves.
Added 3 hours ago
S
GRC Analyst
SMARTFOX
Canada
- Full-time
We are looking for a GRC Analyst to support our Governance, Risk, and Compliance initiatives. This role is ideal for someone with a strong interest in cybersecurity, risk management,…
Added 3 hours ago
A
Senior Analyst
Aon
Montreal, QC
- Full-time
Aon Is Looking for a Senior Analyst, Client Information Management - Health Solutions Practice (anywhere in Canada).
Added 3 hours ago
A
Senior Analyst
Aon
Toronto, ON
- Full-time
Aon Is Looking for a Senior Analyst, Client Information Management - Health Solutions Practice (anywhere in Canada).
Added 3 hours ago
A
Business Solutions Manager (Business Analyst)
Affinity
Victoria, BC
- Contract
▪ Partner with technology teams to guide solution design, development, testing, and implementation.
Added 3 hours ago
A
Senior Analyst
Aon
Saskatoon, SK
- Full-time
Aon Is Looking for a Senior Analyst, Client Information Management - Health Solutions Practice (anywhere in Canada).
Added 3 hours ago
A
Senior Analyst
Aon
Vancouver, BC
- Full-time
Aon Is Looking for a Senior Analyst, Client Information Management - Health Solutions Practice (anywhere in Canada).
Added 3 hours ago
A
Senior Analyst
Aon
Calgary, AB
- Full-time
Aon Is Looking for a Senior Analyst, Client Information Management - Health Solutions Practice (anywhere in Canada).
Added 3 hours ago
A
Senior Analyst
Aon
Halifax, NS
- Full-time
Aon Is Looking for a Senior Analyst, Client Information Management - Health Solutions Practice (anywhere in Canada).
Added 3 hours ago
A
Senior Analyst
Aon
AB · Edmonton, AB
- Full-time
Aon Is Looking for a Senior Analyst, Client Information Management - Health Solutions Practice (anywhere in Canada).
Added 3 hours ago
A
Senior Analyst
Aon
Winnipeg, MB
- Full-time
Aon Is Looking for a Senior Analyst, Client Information Management - Health Solutions Practice (anywhere in Canada).
Added 3 hours ago
P
Cybersecurity GRC Analyst
Powerex
Vancouver, BC
- Full-time
…organization. We are looking for an experienced Cybersecurity GRC Analyst to take ownership of this function and work directly with the Director of Cybersecurity to mature our GRC…
Added 3 hours ago
Analyst, Static Data (1 Year Contract GWO)
Scotiabank
Toronto, ON
Provide accurate and complete management information on status, risks and issues with the process and escalate any control weakness.
Added 4 hours ago
C
IT Business Planning Lead Analyst
Citi
Mississauga, ON
- Full-time
Citi is looking for an experienced IT Business Planning Lead Analystl to play a pivotal role in shaping technology strategy and driving performance across a broad business unit in…
Added 4 hours ago
HRPD Systems Business Analyst Student
PCL Construction
Edmonton, AB
Currently enrolled in a relevant program (e.g., Business Systems Analysis, Business Technology Management, Information Systems, or another related discipline).

S.I. Systems ULC

Service Desk Analyst

Ottawa, ON, Canada

$50,000 to $60,000 CAD / year · Full-time

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Job details

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

Location: Ottawa

Employment Type: Full-Time, Permanent (Hybrid)

To be eligible for this role, you must have or be eligible to obtain a Government of Canada Reliability Status Screening (Canadian Citizen or Permanent Resident AND have resided in Canada for the last 5 consecutive years).

At S.i. Systems, our Service Desk Analysts are more than just support- they’re our frontline problem-solvers, communicators, and service champions. As the first point of contact you’ll play a key role in delivering exceptional technical support, resolving issues efficiently, and ensuring a great end-user experience. You’ll manage incident, request, and problem queues, document solutions, and contribute to continuous improvement within the IT Service Desk.

This role is ideal for someone with strong troubleshooting skills, a customer-first mindset, and the ability to thrive in a fast-paced, collaborative environment.

Reasons to Work for Us:

Compensation structure that includes both base and bonus
Competitive Health and Wellness benefits that start on your first day of employment
3 weeks of paid vacation plus 6 flex days
Birthday day off
5 paid volunteer days per year
Hybrid Working model - 3 days onsite (Monday, Tuesday, Thursday)
Opportunities to develop your career and grow in Canada’s largest IT staffing company
A commitment to learning – training, resources and tools provided to all employees
High impact role that changes every day.

What You’ll Do:

Service Delivery & Support

Monitor and manage incidents, service requests, and problem queues according to defined SLAs.
Respond to user inquiries and technical issues, providing troubleshooting and configuration support both remotely and in person.
Diagnose and resolve hardware and software issues, escalating as necessary.
Maintain accurate documentation and update the knowledge base with resolutions and procedures.
Deliver timely and professional communication to all customers, ensuring an exceptional level of service.
Track, resolve, and close out incidents using the ITSM system.

Collaboration & Continuous Improvement

Participate in IT projects and initiatives aligned with corporate goals and strategy.
Support IT inventory administration, including the distribution and reclamation of hardware.
Identify opportunities for process improvement and share ideas with the team.
Maintain coverage and collaboration with peers to ensure consistent service levels.

What We’re Looking For:

Post-secondary degree, diploma, or certificate in Information Technology or equivalent experience/certifications.
2+ year of experience in a Service Desk or IT Support role preferred.
Familiarity with ITIL principles and IT service management practices.
Strong problem-solving skills and the ability to perform root cause analysis.
Excellent written and verbal communication skills.
Ability to research, troubleshoot, and resolve technical issues independently and collaboratively.
A “hungry, humble, and smart” approach - eager to learn, collaborative in nature, and mindful in communication.

Salary: $50,000-$60,000 + variable (commensurate with experience)

About S.i. Systems:

S.i. Systems is Canada’s largest professional staffing provider, working with many of Canada’s most prestigious organizations. With locations across Canada and a growing presence in the U.S., we have experienced over 20 years of rapid growth and continue to expand at an exciting pace. If this sounds like the right fit for you, apply today.

S.i. Systems is committed to fostering a positive and progressive workforce. We provide equitable treatment and accommodation to ensure barrier-free employment. If you require accommodation due to a disability, please contact Human Resources to ensure you can fully access and participate in our recruitment process.

#SIS2

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More about this job

Responsibilities

The Service Desk Analyst acts as the first point of contact to provide technical support and resolve hardware and software issues. They are responsible for managing incident and request queues while maintaining accurate documentation and contributing to process improvements.

Requirements

Candidates should have a post-secondary degree, diploma, or certificate in Information Technology or equivalent experience. At least 2 years of experience in a Service Desk or IT support role is preferred, along with familiarity with ITIL principles.

Skills

Technical support
Troubleshooting
Incident management
Service request management
Hardware configuration
Software configuration
ITSM
Root cause analysis
Communication
Customer service
ITIL
Inventory administration
Documentation
Problem solving

Benefits

Base and bonus compensation structure
Health and wellness benefits
3 weeks of paid vacation
6 flex days
Birthday day off
5 paid volunteer days per year
Training and professional development resources

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
IT Support
Incident Management
ITSM
ITIL
Hardware
Software
Troubleshooting
Root Cause Analysis
Technical Support
Inventory Administration
SLA
Hybrid
Government of Canada Reliability Status
IT

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