Find work in Canada.

320,246 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 35 mins ago
KC
Engagement Analyst (12 Month Contract)
KPMG Canada
Toronto, ON
- Full-time
KPMG Law is seeking an Engagement Analyst to join the Billing Delivery Centre on a 12-month contract. In this role, you will support Law leadership in achieving key business and financial…
Added 1 hour ago
TM
Senior Fraud & AML Analyst
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
- Full-time
TFS currently has an exciting permanent opportunity as a Senior Fraud & AML Analyst, reporting to the Vice President, Risk Management. This role will reside in our Markham Head Office.
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
S
Operations Analyst
SGI
Regina, SK
- Full-time
The Operations Analyst is responsible for ensuring optimal availability and utility of resources, including the grouping, configuration, allocation, and capacity management of those…
Added 1 hour ago
K
Senior Technical Solutions Analyst - Maximo
Keyera
Calgary, AB
- Full-time
Keyera is currently seeking a Senior Technical Solutions Analyst to join our Calgary-based Enterprise Technology Products team.
Added 3 hours ago
R&
Financial Analyst
Robertson & Company Ltd.
Markham, ON
- Full-time
Provide recommendations for streamlining existing processes and system to help generate synergies between locations.
Added 3 hours ago
E
Financial Systems Analyst
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
The Financial Systems Analyst serves as the bridge between Finance and Technology, ensuring financial systems, reporting tools, and business processes effectively support decision-making…
Added 6 hours ago
NS
Senior Systems Analyst - Renal Program
Nova Scotia Health Authority
Halifax, NS
- Full-time
The Renal Senior System Analyst reports to the Renal Program Manager, Informatics and Reporting, and plays a key role in transforming healthcare data into actionable information that…
Added 7 hours ago
EA
Sales Operations Analyst
EarthDaily Analytics
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
EarthDaily is revolutionizing the way we understand and monitor our planet. Through cutting-edge Earth Observation (EO) technology and geospatial analytics, we provide unparalleled insights…
Added 7 hours ago
R
Senior Business Systems Analyst- EN
RBC
Montreal, QC
- Full-time
…create user stories, identify inefficiencies, and recommend technology solutions to improve business processes. This role is ideal for technical problem-solvers who excel at implementing…
Added 7 hours ago
TU
Regulatory Analyst
targetjobs UK
Toronto, ON
- Full-time
Great understanding of the of subject and potential to quickly learn information and technology as industry continuously evolves.
Added 8 hours ago
A
Business Solutions Manager (Business Analyst)
Affinity
Victoria, BC
- Contract
▪ Analyze and translate business strategy into functional and system requirements.
Added 8 hours ago
HRPD Systems Business Analyst Student
PCL Construction
Edmonton, AB
Currently enrolled in a relevant program (e.g., Business Systems Analysis, Business Technology Management, Information Systems, or another related discipline).
Added 8 hours ago
LA
Team Lead Software Engineer
Longboard Architectural Products
Abbotsford, BC
- $90,000 to $115,000 CAD / year
- Full-time
You will collaborate closely with operations business analyst liaisons and cross-functional stakeholders to translate business requirements into scalable, secure, and efficient technical…
Added 8 hours ago
DT
Service desk Analyst at Client site in Ottawa
DXC Technology
Ottawa, ON
- Full-time
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide…
Added 9 hours ago
S
Technical Analyst
SaskTel
Regina, SK
- Full-time
…environments. Identifies security vulnerabilities, analyzes errors in system configurations, and applies recommended resolutions. Conducts selected tests of information security measures.…
Added 9 hours ago
TG
Business Analyst
TMX Group
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
…meeting their objectives. In this regard, GES provides the Firm's Technology, Information Security, Enterprise Risk Management, Integrated Operations, Project Management, Vendor management…
Added 9 hours ago
Analyst, Artificial Intelligence
VIA HFR - VIA TGF Inc
Ottawa, ON · Toronto, ON · Montreal, QC · Quebec, QC
Degree in Computer Science, Software Engineering, Information Technology, Data Analytics, Data Engineering, Data Science, or equivalent combination of education and experience.
Added 9 hours ago
RB
Senior Business Systems Analyst
Royal Bank of Canada
Montreal, QC
- Full-time
…create user stories, identify inefficiencies, and recommend technology solutions to improve business processes. This role is ideal for technical problem-solvers who excel at implementing…
Added 10 hours ago
SS
Business Analyst – Corporate & Investment Banking
Soho Square Solutions
Montreal, QC
- Contract
Job Title: Information Technology - Business Analyst
Added 10 hours ago
UO
Application Support Analyst - Information Technologies
University of Calgary
Calgary, AB
- Full-time
The Information Technologies is currently seeking Two (2) Full-time Limited Term Application Support Analyst for approximately 24 months.
Added 10 hours ago
MI
Programmer Analyst
Magna International
St. Thomas, ON
- $84,000 to $100,000 CAD / year
- Full-time
The Programmer Analyst’s role is to define, develop, test, analyze, and maintain existing and new software applications in support of the achievement of business requirements. This includes…
Added 11 hours ago
FE
SAP Functional Analyst
Future Electronics
Kirkland, QC
- Full-time
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Added 11 hours ago
H
D365 F&O Business Systems Analyst
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- $100,000 to $130,000 CAD / year
- Full-time
Ensure system maintenance, upgrades, and performance in collaboration with the D365 Analyst.
Added 11 hours ago
DM
Junior IT Systems Analyst
Dixon Mitchell Investment Counsel
Vancouver, BC · Greater Vancouver, BC
- Full-time
We are looking for a Junior IT Systems Analyst to join our technology team in a small, fast-moving professional services environment.

S.I. Systems ULC

Service Desk Analyst

Ottawa, ON, Canada

$50,000 to $60,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

Location: Ottawa

Employment Type: Full-Time, Permanent (Hybrid)

To be eligible for this role, you must have or be eligible to obtain a Government of Canada Reliability Status Screening (Canadian Citizen or Permanent Resident AND have resided in Canada for the last 5 consecutive years).

At S.i. Systems, our Service Desk Analysts are more than just support- they’re our frontline problem-solvers, communicators, and service champions. As the first point of contact you’ll play a key role in delivering exceptional technical support, resolving issues efficiently, and ensuring a great end-user experience. You’ll manage incident, request, and problem queues, document solutions, and contribute to continuous improvement within the IT Service Desk.

This role is ideal for someone with strong troubleshooting skills, a customer-first mindset, and the ability to thrive in a fast-paced, collaborative environment.

Reasons to Work for Us:

Compensation structure that includes both base and bonus
Competitive Health and Wellness benefits that start on your first day of employment
3 weeks of paid vacation plus 6 flex days
Birthday day off
5 paid volunteer days per year
Hybrid Working model - 3 days onsite (Monday, Tuesday, Thursday)
Opportunities to develop your career and grow in Canada’s largest IT staffing company
A commitment to learning – training, resources and tools provided to all employees
High impact role that changes every day.

What You’ll Do:

Service Delivery & Support

Monitor and manage incidents, service requests, and problem queues according to defined SLAs.
Respond to user inquiries and technical issues, providing troubleshooting and configuration support both remotely and in person.
Diagnose and resolve hardware and software issues, escalating as necessary.
Maintain accurate documentation and update the knowledge base with resolutions and procedures.
Deliver timely and professional communication to all customers, ensuring an exceptional level of service.
Track, resolve, and close out incidents using the ITSM system.

Collaboration & Continuous Improvement

Participate in IT projects and initiatives aligned with corporate goals and strategy.
Support IT inventory administration, including the distribution and reclamation of hardware.
Identify opportunities for process improvement and share ideas with the team.
Maintain coverage and collaboration with peers to ensure consistent service levels.

What We’re Looking For:

Post-secondary degree, diploma, or certificate in Information Technology or equivalent experience/certifications.
2+ year of experience in a Service Desk or IT Support role preferred.
Familiarity with ITIL principles and IT service management practices.
Strong problem-solving skills and the ability to perform root cause analysis.
Excellent written and verbal communication skills.
Ability to research, troubleshoot, and resolve technical issues independently and collaboratively.
A “hungry, humble, and smart” approach - eager to learn, collaborative in nature, and mindful in communication.

Salary: $50,000-$60,000 + variable (commensurate with experience)

About S.i. Systems:

S.i. Systems is Canada’s largest professional staffing provider, working with many of Canada’s most prestigious organizations. With locations across Canada and a growing presence in the U.S., we have experienced over 20 years of rapid growth and continue to expand at an exciting pace. If this sounds like the right fit for you, apply today.

S.i. Systems is committed to fostering a positive and progressive workforce. We provide equitable treatment and accommodation to ensure barrier-free employment. If you require accommodation due to a disability, please contact Human Resources to ensure you can fully access and participate in our recruitment process.

#SIS2

Apply About employer

More about this job

Responsibilities

The Service Desk Analyst acts as the first point of contact to provide technical support and resolve hardware and software issues. They are responsible for managing incident and request queues while maintaining accurate documentation and contributing to process improvements.

Requirements

Candidates should have a post-secondary degree, diploma, or certificate in Information Technology or equivalent experience. At least 2 years of experience in a Service Desk or IT support role is preferred, along with familiarity with ITIL principles.

Skills

Technical support
Troubleshooting
Incident management
Service request management
Hardware configuration
Software configuration
ITSM
Root cause analysis
Communication
Customer service
ITIL
Inventory administration
Documentation
Problem solving

Benefits

Base and bonus compensation structure
Health and wellness benefits
3 weeks of paid vacation
6 flex days
Birthday day off
5 paid volunteer days per year
Training and professional development resources

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
IT Support
Incident Management
ITSM
ITIL
Hardware
Software
Troubleshooting
Root Cause Analysis
Technical Support
Inventory Administration
SLA
Hybrid
Government of Canada Reliability Status
IT

Report this job