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S M Software Solutions Inc

Business Analyst – Junior - RQ00804

Toronto, ON, Canada

Job type: Full-time
Workplace: Hybrid
Apply by: Oct 28, 2026
Experience: 2+ years of experience as an operational Business Analyst in IT or digital health environments.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Client: Supply Ontario – RQ00804

We are looking for a detail-oriented Junior Business Analyst to support ONE ID operational activities, client support, onboarding, Identity and Access Management (IAM) processes, data integrity, and EHR modernization initiatives. The ideal candidate will have experience in operational business analysis within IT or digital health environments, strong client support and onboarding experience, excellent attention to detail, and a solid understanding of data integrity and data quality principles.

Role Snapshot

Job Title: Business Analyst – Junior
Req. Number: RQ00804
Client: Supply Ontario
Work Location: 525 University Ave, Toronto, Ontario, Canada
Work Arrangement: Hybrid
Estimated Start Date: November 2, 2026
Estimated End Date: October 5, 2027
Business Days: 250
Extension: Option to extend for up to an additional 250 days at the Agency’s discretion
Hours: 7.25 hours per day, 5 days per week
Public Sector Experience: Preferred

Must Have

2+ years of experience as an operational Business Analyst in IT or digital health environments.
Hands-on experience with client support and client onboarding.
Strong attention to detail with specific focus on data integrity.
Solid understanding of data integrity and data quality principles.

Description

Background Information

The ONE ID Business Support team seeks to procure one Business Analyst. ONE ID is foundational to a wide range of digital health solutions used by healthcare professionals across Ontario.

The contingent resource will support EHR modernization and ONE ID Change Management and Adoption initiatives and is required to meet operational demands and support the growing portfolio of ONE ID initiatives.

Responsibilities

Operational Responsibilities

Support ONE ID operational activities including client support, partner requests, incidents, and escalations within Service Level Agreement timelines.
Execute IAM (Identity and Access Management) processes including end-user authentication and authorization.
Support communication and engagement plans for ONE ID onboarding and adoption.
Provide input to process improvements and process documentation aligned with evolving business needs.
Support testing of new features and client health validation activities in lower environments.

Desired Skills

Ability to work in a high-volume, fast-paced environment.
Strong communication, problem-solving, and analytical skills.
Experience with business intelligence tools, dashboards, or reporting systems.
Knowledge of ITSM practices.
Proven ability to work within IAM (Identity and Access Management) framework.
Experience in the digital health ecosystem.

Required Skills

2+ years of experience as an operational Business Analyst in IT or digital health environments.
Hands-on experience with client support and client onboarding.
Strong attention to detail with specific focus on data integrity.
Solid understanding of data integrity and data quality principles.
Strong customer service orientation and interpersonal communication skills, including experience communicating with clients and partners in an operational environment.
Strong organizational skills with the ability to multitask and meet SLA timelines.
Demonstrated experience interpreting, analysing, and executing business processes.

Deliverables

Deliverables Include, But Are Not Limited To

Effective operational support for ONE ID services, ensuring client requests, incidents, and escalations are managed within established service levels.
Successful coordination and support of client onboarding and adoption activities, including client engagement, communication, and enablement.
Accurate execution of Identity and Access Management (IAM) operational processes, including registration, enrolment, authorization, and security configuration support.
Contributions toward process improvements and process documentation that enhance operational efficiency.

Additional Terms

The term of this Engagement Assignment is for 250 Business Days, with an option to extend for up to an additional 250 days at the Agency’s discretion. The Engagement Assignment may be extended for unused Business Days at the Agency’s discretion.

The resource will comply with the Agency’s policies and procedures.

The resource will be issued an Agency laptop and is expected to provide at least one additional monitor, an external keyboard, and a mouse at their own expense. In addition, when the resource is working from their home location, they must have a private office space and are not permitted to work in an open communal space.

Internet connection must be hard-wired and have suitable bandwidth to support the IT requirements of this role. If these conditions cannot be met within their home office space, the resource will transition to full-time in-office work, and the hybrid option will no longer be available.

The Agency systems cannot be accessed from outside the province of Ontario, and Agency assets, including laptops and related equipment, cannot be removed from the province of Ontario without prior written approval from the Agency.

Assignment Type

This position is currently listed as Hybrid. The resource under this request will be required to work onsite as per the Hiring Manager’s sole discretion.

Location

Up to 1 day onsite, subject to Hiring Manager’s discretion.

Preferred

Public Sector Experience

How To Apply

If you are interested in this opportunity and your profile matches the requirements, please send the following mandatory documents to hrsmss@smsoftconsulting.com by Tuesday, September 29, 2026, 12:00 PM EST:

Updated Resume in Word format – Mandatory
Skills Matrix and References – Mandatory
Expected Hourly Rate – Mandatory
Visa Status – Mandatory
LinkedIn ID – Mandatory

Without the mandatory documents, we cannot submit a candidate.

Please ensure that the required documents, including the Updated Resume in Word format, Expected Hourly Rate, and Qualification Matrix, are provided.

If you are interested in learning more about this opportunity, or if you know someone who may be a good fit, please feel free to share or forward this opportunity.

Please check our career site for additional opportunities.

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Note

Work Arrangement: Hybrid
Up to 1 day onsite, subject to Hiring Manager’s discretion.
7.25 hours per day, 5 days per week.
The resource must comply with the Agency’s policies and procedures.
Agency systems cannot be accessed from outside Ontario without prior written approval.
Agency laptops and related equipment cannot be removed from Ontario without prior written approval.
Email is the best way to reach us.

You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

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More about this job

Responsibilities

Support ONE ID operations by handling client and partner requests, incidents, escalations, onboarding, and Identity and Access Management processes within service-level timelines. Contribute to adoption communications, process improvements and documentation, feature testing, and client health validation for digital health and EHR modernization initiatives.

Requirements

Requires at least two years of operational business analysis experience in IT or digital health, hands-on client support and onboarding experience, and a strong understanding of data integrity and data quality. Candidates should also demonstrate customer service, communication, organization, multitasking, and business process execution skills.

Skills

Operational Business Analysis
Client Support
Client Onboarding
Identity And Access Management
Data Integrity
Data Quality
Customer Service
Stakeholder Communication
Business Process Analysis
Process Documentation
Incident Management
Problem-Solving
Analytical Skills
Business Intelligence Reporting
IT Service Management

Visa sponsorship

Not detected in the job text

Keywords

ONE ID
Digital Health
EHR Modernization
Identity And Access Management
IAM
Authentication
Authorization
Client Support
Client Onboarding
Data Integrity
Data Quality
Incident Management
Escalation Management
Service Level Agreements
IT Service Management
Business Analysis
Business Process Analysis
Process Improvement
Process Documentation
Change Management
Adoption
Business Intelligence
Dashboards
Reporting Systems
Feature Testing
Client Health Validation
Security Configuration
Healthcare Professionals
Supply Ontario

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