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Added 8 mins ago
U
Customer Success Lead
UrbanLogiq
Vancouver, BC
- Full-time
You're comfortable with data and analytics products. You don't need to run SQL, but you need to hold a credible conversation about data governance, metrics, and decision workflows with a…
Added 38 mins ago
P
Senior Backend Engineer .NET & Python
PosiTrace
Vancouver, BC
- Full-time
…across Canada and Mexico. Our backend processes millions of GPS data points daily across multiple receiver…
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Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…Nguyen and Basile Tessier-Cloutier, the clinician-scientists who lead the program, the incumbent is responsible for the scientific and operational management of the program’s portfolio of…
Added 1 hour ago
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Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Lead pre-deployment testing and quality control of data collection procedures.
Added 1 hour ago
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Postdoctoral Fellow
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Our laboratory, lead by Dr. Stella Daskalopoulou, conducts highly translational cardiovascular research, connecting patient-based clinical studies and deeply phenotyped biobanks with…
Added 1 hour ago
Project Manager (Asset Management)
Region of Waterloo
Kitchener, ON
…implements, and develops business intelligence reporting tools and analytics to support the continued improvement and communication of the asset management program and…
Added 1 hour ago
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Senior Sourcing Analyst - Packaging
YA YA Foods Corp
Toronto, ON
- Up to $72,000 CAD / year
- Full-time
Support development of category strategies through data analysis, demand forecasting, and market insights
Added 1 hour ago
PS
Product Owner / Senior Product Owner, GenAI and Digital Workplace (Temporary – 12 months)
Public Sector Pension Investment Board
Montreal, QC
- Full-time
…Workplace team to maximize the value delivered by the Technology, Data and Operations (TDO) group to PSP’s business lines. The role collaborates across TDO and with internal stakeholders to…
Added 1 hour ago
Manager, Customer Energy Management (Large Customer)
Toronto Hydro
Toronto, ON
Reporting and analytics methodologies, including data interpretation, trend analysis, and performance benchmarking
Added 1 hour ago
ENTERPRISE APPLICATION TECH SPECIALIST
City of Toronto
Toronto, ON
…enterprise or line-of-business solutions as a work package lead on project teams. To provide expertise in the development of lifecycle application architectures including feasibility…
Added 2 hours ago
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AI-Native Customer Experience Associate (Mandarin and English)
Snaplii
Toronto, ON · Etobicoke, ON
- $42,000 to $48,000 CAD / year
- Full-time
How to read support data and argue with numbers, for example which questions keep coming back and what it would take to stop them.
Added 2 hours ago
M
Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
…problems that do not yet have an obvious playbook. You will lead an internal team and external agency partners while working closely with performance marketing/UA, product, brand, and…
Added 3 hours ago
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Martech AdTech Technical Architect
Capgemini
Toronto, ON · Greater Toronto Area, Canada
- Full-time
architecture across ad serving, identity resolution, measurement, analytics, and cloud data
Added 3 hours ago
GC
Senior Forward Deployed Engineer
Greenlight Consulting
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead technical discovery workshops with C-suite, IT architects, and operations leaders - identifying high-value AI automation opportunities and translating complex operational workflows…
Added 3 hours ago
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Senior Manager, CRM & Lifecycle Marketing / Gestionnaire Principal(e), CRM et Marketing du cycle de vie
Transformer Table
Montreal, QC
- Full-time
In this strategic yet hands-on role, you will leverage customer data and behavioral signals into high-impact journeys that guide prospects from consideration to checkout, deepen engagement…
Added 3 hours ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 3 hours ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 3 hours ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 3 hours ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
Apply evidence-based, agile approaches such as user analytics, interviews, research and testing to continuously improve design choices.
Added 3 hours ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
Apply evidence-based, agile approaches such as user analytics, interviews, research and testing to continuously improve design choices.
Added 3 hours ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
Apply evidence-based, agile approaches such as user analytics, interviews, research and testing to continuously improve design choices.
Added 3 hours ago
SM
RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ETL with strong experience in data warehousing, business intelligence, reporting, ETL development, Oracle SQL/PL/SQL, Informatica, Crystal…
Added 3 hours ago
SM
RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ETL with strong experience in data warehousing, business intelligence, reporting, ETL development, Oracle SQL/PL/SQL, Informatica, Crystal…
Added 3 hours ago
SM
RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ETL with strong experience in data warehousing, business intelligence, reporting, ETL development, Oracle SQL/PL/SQL, Informatica, Crystal…
Added 3 hours ago
SM
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…

Closed listing

S M Software Solutions Inc

Business Analyst – Senior - RQ11545

Toronto, ON, Canada

Internship

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Internship
Closing date: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Added 3 hours ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc · Toronto, ON, Canada
Added 3 hours ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc · Toronto, ON, Canada
Added 3 hours ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc · Toronto, ON, Canada
Added 1 day ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc · Toronto, ON, Canada

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Original job description

Archived listing. The details below describe a past opening.

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11545

We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team, solution delivery vendors, and other stakeholders to support product strategy, user experience, content strategy, agile delivery, business analysis, research, usability, accessibility, and digital solution design.

Role Snapshot

Job Title: RQ11545 – Business Analyst – Senior
Client: Ministry of Public and Business Service Delivery and Procurement
Location: 87 Sir William Hearst Ave., M3M 0B4, Toronto, Ontario – Hybrid
Estimated Start Date: September 21, 2026
Estimated End Date: March 31, 2027
Business Days: 144.00
Extension: 134.00
Hours: 7.25 hours per day
Security Level: No Clearance Required
Work Arrangement: Hybrid – 3 days in the office

Description

Responsibilities / Assignment Deliverables

The Ministry is seeking the services of one (1) Senior Business Analyst, Level 3 to work as part of the Project Management & Program Delivery project team in collaboration with the core project team, solution delivery vendor(s) and other stakeholders as required.
Work in a hybrid agile (e.g. combination of waterfall and agile methods: scrum, extreme programming etc.) cross-functional team environment to provide leadership and guidance in developing, implementing, and evaluating online user experience and content strategies.
Developing product design criteria, planning activities, business objectives, communication and reporting protocols, implementing planning, product prioritization and phasing strategies, issues management, quality assessment and transition requirements.
Apply evidence-based, agile approaches such as user analytics, interviews, research and testing to continuously improve design choices.
Ensure that current web usability accessibility standards (e.g. WCAG 2.0 to WCAG 2.1 Level A and AA) and best practices are adhered to for digital solutions.
Work with the team and solution delivery vendor(s) to visualize and design digital solutions to ensure content and features are simple, user-friendly, and accessible.
Assess user characteristics, needs, goals, and opportunities, challenges and pain points.
Lead the team in defining and testing of usability requirements and metrics.
Provide subject matter expertise in the negotiation and development of user experience and content standards and performance measures.
Prioritize features & manage the backlog - So the product team has a shared focus across tactical design and development work.
Decide when to ship software - So customers can experience the benefits of the product as soon as possible, and the product team can continue to gather valuable feedback about how to iterate on the product.
Support solution delivery vendor(s) in design concepts and content strategy for digital solutions.
Conduct stakeholder consultations to determine and assess business needs.
Identify emerging trends, assess and prioritize feature requests and changes from clients to ensure solution meets user needs.
Guide, coach, and oversee the team in designing digital solutions, included but not limited to content design and flow, wireframes, page templates and navigation, functional specifications, and identifying opportunities for new functionality.
Provide mentorship and guidance to the team to determine potential opportunities for development of digital solutions and assess the impact on users.
Direct the team in leading the development of content, structures and features e.g. user personas, journey maps, tasks scenarios, wireframes, prototypes.
Lead prototyping activities for new solutions to demonstrate capabilities and ensuring that new features meet best practices, standards and specifications (e.g. accessible, reusable, simple, attractive, easy to use) before they are deployed.
Provide technical and specialized advice and guidance to clients on aspects such as usability, accessibility, interactive and front-end design.
Provide feedback to clients on user experience through analysis of web analytics, visitor, performance metrics and other tools.
Contribute regular project status reports outlining projects risks and mitigation strategies, make recommendations to facilitate decision making.
Prepare slide decks to present options and recommendations on solution design.
Lead and conduct multiple concurrent research, content design and strategies to meet the needs of users.
Visualize and provide strategic oversight across digital solutions, and ensure content and features are simple, user-friendly, and accessible.
Work the team to translate concepts into user flows, wireframes, mock-ups, user journeys and prototypes that lead to intuitive user experiences.
Work with the team to facilitate the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.
Identify solution design limitations and advise on elegant solutions.
Provide advice on strategic design and user-experience decisions related to solution functions and features.
Take a user-cantered design approach and rapidly test and iterate designs.
Collaborate with team members, solution delivery vendor(s) and other stakeholders.
Ask smart questions, take risks and champion new ideas.
Identify and troubleshoot user experience limitations (e.g. responsiveness).
Lead conducting of layout adjustments based on user feedback.
Ensure project timelines are met and issues are identified and managed promptly.

Specific Deliverables

Deliverables expected to be produced could include (but are not limited to):

Product vision and road map (now, near, and future timeline)
Product strategy: target audience (end-users), problems you’re trying to solve, value propositions
User epics, stories and themes / Product backlog and sprint plans
Data requirements / models (conceptual / logical)
Functional and non-functional requirements
Test plan/strategies, test cases
Customer discovery insights through end-user research activities
Product features and functions through product management backlog and the authoring of user stories with the business product owner
Product key performance Indicators (KPIs) or success criteria including a metrics dashboard
Product decision and direction rationales
Product wins (success stories)
Continuous shipping of product features to improve upon the minimal viable product produced by the product team through user-centred design processes and agile (scrum) delivery methodologies
Product risk mitigation strategies
Communications to senior management level including executive summaries, and product status updates as required.

Support to Development and Test Teams

Support to Development and Test teams in following areas (but are not limited to):

Building and testing support to development team
Reviewing test strategy, test plan and cases
Management of defect logs
Testing Applications
Supporting end-user inquiries
Defining the integration test plan
Defining the user acceptance test plan
Identification and resolution of problems/issues
Document and manage risks and liaise with other project teams to coordinate project interdependencies.
Documentation of all artefacts in a shared project library.

Experience And Skill Set Requirements

Technical Skills – 40%

Ability to delivery on a product with a balanced team (product owner, user experience designers, developers) utilizing Agile (SCRUM) delivery methodologies. Scrum master experience is preferred.
Basic Knowledge in Microsoft Azure cloud platform
Knowledge of online collaboration tools such as MIRO, Atlassian Confluence and Trello, Microsoft Office 365, Google Drive, Zoom, Slack and Microsoft Teams
Knowledge of Backlog Management tools such as JIRA, Azure DevOps, Pivotal Tracker
Experience in applying content layout and typography design principles and techniques for a mobile first or responsive web design.
Familiar with how to design information architectures and taxonomies, and how they relate to navigational design elements.
Knowledge and experience in current web usability and accessibility standards (e.g. WCAG 2.0 WCAG 2.1 Level A & AA) and best practices.
Knowledge and experience in usability and user-experience principles, methodologies and techniques, including interdependencies of user interface and navigation design, accessibility, information architecture, graphic design and user-interface design.

People Skills – 30%

Can work effectively independently and in a team environment.
Strong communication, interpersonal, collaboration, and negotiation skills to work seamlessly in an agile cross-functional team, with clients, solution delivery vendor(s) and other stakeholders.
Excellent facilitation, presentation, time-management and problem-solving skills.
Able to build strong and trusting relationships while liaising effectively with internal and external stakeholders and solution delivery vendor(s).
Strong leadership skills to provide advice and guidance on all aspects of user experience and design, assessing user characteristics, needs, goals, and opportunities.

Analytical and Problem-Solving Skills – 30%

Knowledgeable in design thinking, have a user-centric mindset and attention to detail.
Creative, analytical approach and strong understanding of interaction design principles.
Able to resolve issues in a timely manner, provide options and recommendations.
Thrive on feedback and comfortable transforming ideas generated through user research and analysis to create elegant, effective designs for diverse audiences.
Understand business metrics and able to translate business goals and objectives into digital experiences.
Able to prioritize change requests from clients and guide the team in determining how best to address them.
Strong research skills to perform industry research, provide options and make recommendations for solution improvements.

How To Apply

If you are interested and your profile matches the requirements, please send the following mandatory documents to hrsmss@smsoftconsulting.com by Monday, October 5, 2026, at 10:00 AM EST.

Mandatory Documents

Updated Resume in Word format
References
Expected Hourly Rate
Visa Status
LinkedIn ID

Without the mandatory documents, we cannot submit a candidate.

If you are interested in learning more about this opportunity, or if you know someone who may be interested, please feel free to send over any names or forward this opportunity to anyone who may be interested. Please check it out on our career site.

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Hybrid (3 days in the office)

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You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

About employer

More about this job

Responsibilities

Lead business analysis and product delivery in a cross-functional agile team, shaping product strategy, user experience, content, requirements, and prioritized backlogs. Guide research, prototyping, usability and accessibility testing, stakeholder collaboration, and delivery reporting to ensure digital solutions meet user and business needs.

Requirements

The role requires experience delivering products with balanced agile teams and knowledge of Scrum, web usability and accessibility standards, responsive design, information architecture, and collaboration and backlog-management tools. Candidates should also demonstrate strong communication, facilitation, leadership, research, analytical, and problem-solving skills; Scrum Master experience is preferred.

Skills

Agile Delivery
Scrum
Business Analysis
Product Strategy
User Experience Design
User Research
Usability Testing
Accessibility Standards
WCAG
Content Strategy
Backlog Management
Information Architecture
Stakeholder Consultation
Requirements Analysis
Prototyping
Project Risk Management

Visa sponsorship

Not detected in the job text

Keywords

Agile
Scrum
Waterfall
Extreme Programming
Microsoft Azure
Miro
Atlassian Confluence
Trello
Microsoft Office 365
Google Drive
Zoom
Slack
Microsoft Teams
Jira
Azure DevOps
Pivotal Tracker
WCAG 2.0
WCAG 2.1
Responsive Web Design
Mobile-First Design
Information Architecture
Taxonomies
User-Centered Design
User Research
Usability Testing
Product Backlog
User Stories
Wireframes
Prototyping
Web Analytics

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