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S M Software Solutions Inc

Business Analyst – Senior - RQ11684

Toronto, ON, Canada

Job type: Internship
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11684

We are seeking a Senior Business Analyst with extensive experience in business analysis, system analysis and design, data discovery and profiling, healthcare-related public sector projects, and complex IT business solutions. The successful candidate will work with public health units, Public Health Ontario, the Ministry of Health, development and Quality Assurance teams, vendors, and other stakeholders to support business requirements, data analysis, system improvements, business processes, and provincial solutions.

Role Snapshot

Job Title: RQ11684 – Business Analyst – Senior
Client: Ministry of Public and Business Service Delivery and Procurement
Location: 5700 Yonge St, Toronto, Ontario – Onsite
Estimated Start Date: October 1, 2026
Estimated End Date: October 5, 2027
Business Days: 350.00
Extension: Probable after the initial mandate
Hours: 7.25 hours per day
Security Level: CRJMC
Work Arrangement: Onsite

Must Have

10+ years of experience with:

Leading and conducting business analysis at varying levels of detail in order to assess client’s business problems/opportunities and documenting the business requirements in such a way that technology solutions can be determined.
System analysis and system design skills.
Strong communications, able to communicate with various stakeholders, translate business requirements to technical requirements.
Proven track record in data discovery and profiling, analysing complex datasets to identify trends, root causes, data quality issues, and opportunities for business improvement.

Description

Responsibilities

Lead and conduct business analysis at varying levels of detail with relevant stakeholders (e.g. public health units, Public Health Ontario, the Ministry of Health), appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and Agile Systems/OPS Standard Systems Development Methodologies.
Provide a comprehensive range of I&IT business analysis lead services for diverse business and technology needs, including development and maintenance of business relationships and providing ongoing I&IT advice for improvements to/options for business development.
Prepare and advise on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.
Conduct ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed plan of business analysis activity, business modelling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation, and maintenance of approved business requirement.
Analyse defects and work with relevant parties in resolving of these defects.
Support any data migration and related activities as needed from legacy system to new provincial system.
Apply re-engineering concepts to promote business improvements through alternative, cost effective service delivery approaches.
Provide impact analysis and requirement/specification creation for supported initiative.
Lead subject matter experts and stakeholder working groups, conduct business analysis to assess client’s current business problems, defects, improvements and minor enhancements.
Document the business requirements in such a way that technology solutions can be determined.
Liaise with the development and Quality Assurance teams, inclusive of third-party vendor and ministry teams.
Present complex information equally well to technical and non-technical audience and act as a knowledgeable liaison between technical teams and business stakeholders during the implementation phase.
Promote the appropriate application of I&IT to business problems, and undertake comprehensive business needs assessments and analysis of complex business requirements for IT business solutions.
Develop and maintain business processes and user documentation for the PHU Mergers project, including support for infectious disease public health activities, infectious disease case, contact, and outbreak investigation and management, immunization administration, and vaccine distribution and delivery (inventory).
Develop training materials / support the development of training materials as well as deliver / support the delivery of training relevant to the areas of accountability of the PHU Mergers project.
Prepare and respond to queries from executives relevant to the assigned areas of accountability of the provincial solution.
Conduct gap analysis of vendor release upgrades to identify changes needed for public health business processes and best practices, including configuration, reports, and integration components.
Develop strategies, prepare business cases and cost-benefit analysis, and conduct feasibility studies for business I&IT initiatives.
Conduct business modelling; use case modelling; conceptual and logical data modelling; process and data flow modelling; use case surveys; business rules definition and nonfunctional requirements definitions for assigned projects.
Monitor progress, resolve problems and report regularly to I&IT management and clients’ decision makers.
Develop performance measures for business analysis evaluation and conduct follow-up.

Experience And Skill Set Requirements

Public Sector Experience – 5 Points

5+ years of experience working with federal/provincial/broader public sector healthcare providers.
Knowledge of Public Sector Enterprise Architecture artifacts (or similar), processes and practices, and ability to produce technical documentation that complies with industry-standard practices.
In-depth knowledge of industry standards such as Project Management Institute (PMI) and Public Sector I&IT project management methodologies.
Knowledge and experience with Public Sector Health-related projects.
Knowledge and understanding of Ministry policy and IT project approval processes and requirements.
Experience adopting and adhering to Public Sector Unified I&IT Project Methodology, Public Sector Architecture and Gating process, and Public Sector Standard Systems Development Methodologies.
Experience with large, complex IT Health-related projects.

Technical Skills – 50 Points

10+ years of experience with:

Creating procedures and processes to deploy changes in production environments to avoid or minimize impact on business operations.
Authenticating changes suggested by development, providing analysis and suggestions to avoid impact on business operations.
Substantiating analysis to business groups to fix data issues and providing queries and scripts that help in debugging data issues.
Regularly reviewing production logs and providing analysis and suggestions to implement solutions proactively.
Providing a comprehensive range of I&IT business analysis lead services for diverse business and technology needs, including development and maintenance of business relationships and providing ongoing I&IT advice for improvements/options for business development.
Preparing and advising on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.
Conducting ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed planning of business analysis activities, business modelling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation, and maintenance of approved business requirements.
Leading subject matter experts and stakeholder working groups and conducting business analysis to assess clients’ current business problems, defects, improvements and minor enhancements.
Documenting business requirements in such a way that technology solutions can be determined.
Promoting the appropriate application of I&IT to business problems and undertaking comprehensive business needs assessments and analysis of complex business requirements for IT business solutions.
Updating business processes and user documentation for changes related to supported solutions.
Applying re-engineering concepts to promote business improvements through alternative, cost-effective service delivery approaches.
Developing strategies, preparing business cases and cost-benefit analyses, and conducting feasibility studies for business I&IT initiatives.
Providing impact analysis and requirement/specification creation for supported solutions due to solution upgrades or new requirements.
Conducting business modelling, use case modelling, conceptual and logical data modelling, process and data flow modelling, use case surveys, business rules definition, and non-functional requirements definitions for assigned projects.
Conducting gap analysis of vendor release upgrades to identify changes needed for business processes and best practices, and for solutions including configuration, reports and integration components.
Monitoring progress, resolving problems, and reporting regularly to I&IT management and clients’ decision-makers.
Developing performance measures for business analysis evaluation and conducting follow-up.
Experience with dispensed drug data and/or immunization data.

IT Knowledge And Experience – 30 Points

10+ years of experience with:

Demonstrated awareness of emerging IT trends and technologies.
Highly proficient in using MS Office products.
Knowledge and experience with implementing cloud-based technologies/solutions and Salesforce experience is not necessary but is useful for understanding the portfolio of Ontario immunization solutions.

General Skills – 15 Points

Strong leadership and people management skills and experience.
Exceptional analytical, problem-solving and decision-making skills.
Demonstrated strong interpersonal, verbal and written communication, and presentation skills.
Proven troubleshooting and critical-thinking experience.
Demonstrated ability to apply strong listening skills to facilitate issue resolution.
Effective consulting skills to engage with all stakeholders, with a proven track record of building strong working relationships.
Strong interpersonal, facilitation and negotiation skills, with the ability to build rapport with stakeholders and drive negotiations to a successful outcome.
Excellent customer service skills, including tact and diplomacy, to ensure client needs are managed effectively.
A motivated, flexible, detail-oriented and creative team player with perseverance, excellent organizational and multitasking abilities, and a proven track record of meeting strict deadlines.

How To Apply

If you are interested and your profile matches the requirements, please send the following mandatory documents to hrsmss@smsoftconsulting.com by Wednesday, September 30, 2026, at 2:00 PM EST.

Mandatory Documents

Updated Resume in Word format
References
Expected Hourly Rate
Visa Status
LinkedIn ID

Without the mandatory documents, we cannot submit a candidate.

If you are interested in learning more about this opportunity, or if you know someone who may be interested, please feel free to send over any names or forward this opportunity to anyone who may be interested. Please check it out on our career site.

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You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

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More about this job

Responsibilities

Lead business and systems analysis for provincial public health solutions, including requirements definition, process and data modeling, data migration support, and analysis of system changes and defects. Collaborate with public health stakeholders, vendors, development and QA teams to improve business processes, support implementation and training, and report progress to decision-makers.

Requirements

Requires 10+ years of business and systems analysis experience, including data discovery and profiling, complex IT solutions, and strong communication with technical and business stakeholders. The posting also seeks 5+ years working with public-sector healthcare providers, experience with health-related projects and public-sector methodologies, and expertise in production changes, data troubleshooting, and business process improvement.

Skills

Business Analysis
Systems Analysis and Design
Data Discovery and Profiling
Requirements Gathering
Healthcare Public Sector Experience
Data Analysis
Business Process Modeling
Data Modeling
Impact Analysis
Gap Analysis
Stakeholder Management
Quality Assurance Coordination
Data Migration
Cloud Solutions
Production Change Management
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Public Health
Public Health Units
Public Health Ontario
Ministry of Health
Business Analysis
Systems Analysis
Systems Design
Data Discovery
Data Profiling
Data Quality
Data Migration
Business Requirements
Business Process Modeling
Use Case Modeling
Conceptual Data Modeling
Logical Data Modeling
Process and Data Flow Modeling
Business Rules
Non-Functional Requirements
Impact Analysis
Gap Analysis
Quality Assurance
Production Change Management
Cloud-Based Solutions
Salesforce
Microsoft Office
Agile Systems Development
Unified Project Management Methodology
Enterprise Architecture
Cost-Benefit Analysis

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