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S M Software Solutions Inc

GOAPRDJP000001039 – Administrative Assistant – Intermediate

Calgary, AB, Canada

Internship

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Job details

Job type: Internship
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Client: Government of Alberta - GOAPRDJP000001039

We are seeking an Administrative Assistant – Intermediate to support the Appeals Commission in Calgary, Alberta. The successful candidate will provide administrative and operational support before, during, and after appeal hearings, coordinate with Appeals Officers, Hearing Chairs, Commissioners, external parties, and internal stakeholders, manage hearing communications, maintain accurate appeal statuses, troubleshoot process and technical issues, and prepare final appeal decisions for publication and distribution.

Role Snapshot

Job Title: GOAPRDJP000001039 – Administrative Assistant – Intermediate
Client: Government of Alberta
Work Location: 2300 - 801 - 6 AVE SW, Calgary, Alberta, Canada, T5E 7Y2
Work Arrangement: Onsite
Estimated Start Date: February 11, 2026
Estimated End Date: April 30, 2027
Business Days: 125.00
Estimated Hours: 7.25 hours per day
Maximum Extension Term: 12 Months

Must Have

Experience adapting to new business environments business and technical teams, coordinating with vendors, managing stakeholder relationships, and facilitating collaboration to achieve project objectives. – 2 years
Experience using Microsoft Office Suite tools. – 2 years
Experience working in a fast-paced role, to problem solve/troubleshoot, while working independently and in a team environment. – 2 years
Relevant experience in a role similar to this. Experience must be applicable to this role. – 2 years
Experience working with clients/stakeholders to identify, gather, document, and analyse business data and process requirements. – 2 years

Nice Have

Experience with Information Governance, or records management and information management. – 2 years
Experience with information management concepts, privacy, and security issues relating to ATIA (Access to Information Act) and POPA (Protection of Privacy Act) - previously known as FOIP - 2 years
Experience working directly within the Government of Alberta, 1GX, or a comparable Canadian public-sector ERP environment. – 2 years
Duration - Experience working with workers compensation systems (i.e. WCB) - 2 years

Description

The Appeals Commission (the "Commission") is an administrative tribunal established under the Workers' Compensation Act as the final level of appeal for worker's compensation matters in the province of Alberta. The Appeals Commission consists of four diverse divisions including a tribunal made up of adjudicators and staff; an advocate office that operates as an independent program; a medical panels program that facilitates an independent medical panel process; and a secretariat that provides administrative and operational support to all components of the organization.

Reporting to the Senior Appeals Assistant, the temporary Appeals Assistant (AA) role is the main point of contact on the day of the appeal hearing. The AA is required to provide a wide range of front-line assistance to external parties to the appeal, as well as support and guidance to internal stakeholders such as Appeals Officers, Hearing Chairs, Vice Chairs and Commissioners, in matters relating to the AA role.

Before the hearing, the AA is solely response for pre-hearing administration. During the hearing, the AA oversees the hearing recording, manages the parties assists the panel and the parties with additional appeal-related documents, and is expected to take the lead of parties become distressed. After the hearing, the AA is responsible for updating the appeal file, and once the decision is written, the AA is required to format, proofread and send the appeal decision for publication and distribution.

Key Responsibilities

Providing Efficient and Accurate Support to Appeals Officers

Prepares and disperses Appeals Officers' (AOs) correspondence to participating parties
Creates the Document Index for the Appeal Documents Package (ADP)
Informed the assigned Appeals Officer of any new submissions or circumstances occurring at the hearing (e.g. last-minute submissions provided, requests for travel, changes of address, provisions of a wage loss form to the parties, etc.), following up where an adjournment occurs

Manages Hearing Communications and Situational Irregularities for Scheduled Hearings

Notifies the panel of any prehearing anomalies that might impact the success of the hearing
Coordinates set up and sharing of teleconference/video conference information with the parties and the panels
Instruct parties in how to participate in all formats of hearings - in person, teleconference, video
Attends, records hearings hearings, troubleshoots and resolves any process or technical problems
Responds to party inquiries and concerns prior to commencement of the hearing
Supports clients, including when distress, emergency or crisis situations arise

Ensures Correct Statuses are Maintained

Enter statuses on ACES for work completed on hearing chair decisions, ADPs, and AO correspondence
Ensures ACES status benchmarks are maintained to reflect timelines for assigned work from Hearing Chairs and AOs
Confirms the status of an appeal with the Hearing Chair upon completion of a hearing to meet the AC decision timelines
Resolves any errors or omissions of stats with IT Coordinator to ensure accurate reporting

Audits and Prepares Hearing Chair Decisions for Distribution

Formats and proofs policy and legislation in the draft decision document
Provides plain language and other editing feedback to the Hearing Chair
Ensures decisions documents re in accordance with approved Appeals Commission style guide and decision format protocol
Processes errors flagged in an issues decision
Communicates with Hearing Chairs regarding any suggested changes and/or apparent errors
Ensures the final decision document is publication ready for uploading on Can LII for public access

How to Apply

If you have the required experience and are available for new opportunities, please send the following mandatory documents to hrsmss@smsoftconsulting.com by Wednesday, October 7, 2026, at 4:00 PM EST.

Without mandatory documents, we cannot submit a candidate.

Mandatory Documents

Updated Resume in Word format
Skills Matrix and References
Expected Hourly Rate
Visa Status
LinkedIn ID

WhatsApp Group

For daily updates, you can also join our WhatsApp group using the link below:

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Note

As this is an Onsite position, the workplace will supply all required office space and equipment, including computers, software, printers’, office supplies, desk, chairs and the necessary access and credentials for the Government of Alberta System.

We make sure to screen every resume we receive in response to the positions shared, but we can't reply to every applicant due to the heavy load. However, only shortlisted candidates with the required skills will be contacted.

Email is the best way to reach us.

You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

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More about this job

Responsibilities

Provide administrative and operational support for appeals before, during, and after hearings, including coordinating communications, assisting participants and hearing panels, troubleshooting issues, and maintaining accurate appeal records and statuses. Format, proofread, and prepare final decisions for publication and distribution.

Requirements

At least two years of relevant experience is required, including experience with Microsoft Office, stakeholder and business-process requirements, adapting to new environments, and troubleshooting in a fast-paced role. Experience with information or records management, privacy and security legislation, public-sector ERP systems, and workers' compensation systems is an asset.

Skills

Administrative Support
Hearing Coordination
Stakeholder Communication
Microsoft Office Suite
Records Management
Information Governance
Business Process Requirements
Troubleshooting
Problem Solving
Document Preparation
Proofreading and Editing
Appeal Status Tracking
Teleconference and Video Conference Coordination
Client Support
Privacy and Information Security
Workers' Compensation Systems

Visa sponsorship

Not detected in the job text

Keywords

Appeals Commission
Workers' Compensation
Administrative Tribunal
Appeal Hearings
Appeals Officers
Hearing Chairs
Commissioners
Microsoft Office Suite
ACES
Appeal Documents Package
Document Index
Hearing Communications
Teleconference
Video Conference
Hearing Recording
Appeal Status Tracking
Information Governance
Records Management
Information Management
Access to Information Act
Protection of Privacy Act
1GX
Public-Sector ERP
Decision Formatting
Proofreading
Plain Language Editing
CanLII
Stakeholder Coordination
Process Troubleshooting
Business Process Requirements

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