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Added 6 hours ago
FL
Manager, Business Valuations
Fuller Landau LLP
Toronto, ON
- Full-time
The Manager is responsible for management of each engagement including planning/methodology, communications with clients and counsel, financial research, review and analysis of documents,…
Added 6 hours ago
Site Administrator
Del Property Management
ON
…87,000 condominium homes across 300 communities in the Greater Toronto Area (GTA). Recognized as the #3 condominium manager in Canada by the REMI Network, we pride ourselves on our…
Added 8 hours ago
P
Sales Development Representative
ParagraphAI
Toronto, ON
- Full-time
Career growth opportunities into Account Executive, Sales Lead, or Business Development Manager.
Added 9 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 11 hours ago
SA
Part-time FOH Team Member - Front/Spadina (The Well)
Sweat and Tonic
Toronto, ON
- Part-time
Sweat, recover, connect: Sweat and Tonic (S&T) brings the best of boutique fitness and wellness under one roof. S&T is Toronto's leading fitness and wellness hub, offering the widest…
Added 13 hours ago
S
Regional Sales Manager, Nuclear
Shawflex
Concord, ON
- Full-time
As Regional Sales Manager, Nuclear, you will play a critical role in growing Shawflex's nuclear products and services business across Canada. Success in this role means expanding sales and…
Added 13 hours ago
S
Regional Sales Manager, Nuclear
Shawflex
Toronto, ON · Etobicoke, ON
- Full-time
As Regional Sales Manager, Nuclear, you will play a critical role in growing Shawflex's nuclear products and services business across Canada. Success in this role means expanding sales and…
Added 14 hours ago
Regional Sales Manager, Nuclear
Mattr
Toronto, ON · Vaughan, ON · Etobicoke, ON
As Regional Sales Manager, Nuclear, you will play a critical role in growing Shawflex's nuclear products and services business across Canada. Success in this role means expanding sales and…
Added 15 hours ago
T
TikTok Commerce - Strategy and Analytics Manager
TikTok
Toronto, ON
- Full-time
- Strategic Planning & Roadmapping: Drive the development of long-term strategic roadmaps in Canada market, leveraging market intelligence to identify high-growth categories and white-space…
Added 15 hours ago
T
TikTok Commerce-Category Manager
TikTok
Toronto, ON
- Full-time
- Discover innovative collaborative models that align to the merchant's short-term and long-term development plans, and invest platform resources effectively and efficiently
Added 16 hours ago
BV
Administrative Assistant
Brand Vision
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
…helping organizations strengthen their market position and turn business strategy into compelling brands and digital experiences. We partner with growing businesses and established…
Added 18 hours ago
EC
Event Producer - Hybrid (Project-Based)
Encore Canada
Brampton, ON
- Full-time
…work collaboratively to find creative solutions during the development of projects. The Event Producer will ensure that all the right steps/process are followed and that the results of the…
Added 19 hours ago
SM
RQ00827 – Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Location: Metro Hall, 55 John Street, Toronto, Ontario, Canada
Added 19 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 19 hours ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Location: 525 University Avenue, Toronto, Ontario, Canada
Added 19 hours ago
SM
RQ00813 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…experience with AWS cloud infrastructure, GitHub Actions, AWS Cloud Development Kit (AWS CDK), containerized applications, networking, security, infrastructure automation, and deployment…
Added 19 hours ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Location: 525 University Avenue, Toronto, Ontario, Canada
Added 19 hours ago
SM
RQ00812 – Business Intelligence Specialist – Oracle – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Intelligence Specialist – Oracle with strong expertise in Oracle, Python, AWS Glue Python Shell, AWS Database Migration Service (AWS DMS), Amazon Redshift,…
Added 19 hours ago
SM
RQ00789 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Location: 525 University Avenue, Toronto, Ontario, Canada
Added 20 hours ago
SM
RQ00811 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…Java Spring Boot server to replace the legacy Hospital Report Manager (HRM) solution, enabling the secure exchange of hospital clinical reports with electronic medical record (EMR) systems.…
Added 20 hours ago
SM
RQ00795 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…support the Drug Formulary and Genomics team, contribute to the development and enhancement of web applications, build Python-based applications on the Panel App platform, support cloud…
Added 22 hours ago
PG
M&A Manager, Corporate Development
Perseus Group, Constellation Software
Canada
- Full-time
Perseus is growing the business development team within our M&A group. The purpose of this role is to build strong strategic business relationships that lead to the sourcing of current and…
Added 23 hours ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 1 day ago
Strategy & Operations, Financial Services
Clutch Technologies Inc.
Toronto, ON
…to join our Financial Services team as Strategy & Operations Manager (Financial Services). This role is an opportunity to help build and scale a growing business within Clutch, working…
Added 1 day ago
K
Manager, Financial Services-Wealth & Asset Management
KPMG
ON · Toronto, Ontario
- Full-time
…develop efficient and effective operations to support strategic business objectives. We are seeking a Manager to strengthen our Wealth and Asset Management practice in the Toronto…

S M Software Solutions Inc

RQ00793 – Project Manager/Leader – Senior

Toronto, ON, Canada

Internship

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Job details

Job type: Internship
Apply by: Nov 19, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

Client: Supply Ontario – RQ00793

We are seeking an experienced Senior Project Manager/Leader – ServiceNow Release Management Consultant with extensive experience in IT Service Management (ITSM), ServiceNow platform configuration, Digital Product Release Management (DPRM), enterprise release governance, and systems integration. The successful candidate will lead the design, configuration, implementation, and ongoing support of ServiceNow DPRM solutions, establish enterprise release management processes, facilitate stakeholder engagement, and drive process improvements aligned with ITIL and enterprise service management best practices.

Role Snapshot

Job Title: RQ00793 – Project Manager/Leader – Senior
Client: Supply Ontario
Work Location: Metro Hall, 55 John Street, Toronto, Ontario, Canada
Work Arrangement: Hybrid – Up to 3 Days Onsite per Week
Estimated Start Date: November 16, 2026
Estimated End Date: May 14, 2027
Business Days: 130.00
Anticipated Duration: 6 months
Duration of Potential Extension: 6 months
Hours: 7.25 hours per day, 5 days per week
Public Sector Experience: Preferred
Certification Required: ServiceNow Certified System Administrator (CSA)

Must Have

Experience assessing current-state processes and developing future-state ITSM operating models, governance frameworks, process improvements, and service management best practices.
Experience designing and implementing integrations using ServiceNow APIs and integration technologies with Digital Product Release Management (DPRM), Change Management, Configuration Management Database (CMDB), Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems.
Experience establishing and supporting enterprise release governance processes, including release planning, scheduling, release calendars, risk assessments, dependency management, deployment coordination, and post-release reviews.
Knowledge of enterprise technology environments, including cloud services, network infrastructure, applications, cybersecurity controls, telecommunications, collaboration platforms, and information management technologies.
Certification Required: ServiceNow Certified System Administrator (CSA).
Extensive Release Management experience.

Description

Qualifications and Experience

Minimum seven (7) years of experience consulting on and delivering IT Service Management (ITSM) solutions in large, complex enterprise environments, including process design, implementation, configuration, and operational support.
Minimum five (5) years of hands-on ServiceNow experience, including configuration, customization, administration, and implementation of ITSM modules and platform capabilities.
Proven experience facilitating stakeholder workshops, conducting business process reviews, and gathering requirements to translate business and operational needs into ServiceNow solution designs and technical configurations.
Experience assessing current-state processes and developing future-state ITSM operating models, governance frameworks, process improvements, and service management best practices.
Proven ability to develop and deliver training materials, user guides, operational procedures, knowledge-transfer sessions, and support documentation for business and technical stakeholders.
Excellent written, verbal, facilitation, and stakeholder engagement skills.
Demonstrated ability to work independently and collaboratively within diverse, cross-functional project teams.

Technical Capabilities

Extensive experience configuring, customizing, and administering the ServiceNow platform and IT Service Management (ITSM) modules.
Experience implementing and supporting ServiceNow Digital Product Release Management (DPRM) or equivalent Release Management solutions.
Strong knowledge of ITIL and ITSM best practices, including Incident Management, Change Enablement, Release Management, Problem Management, Service Request Management, Configuration Management (CMDB), Service Level Management, Availability Management, Capacity Management, and IT Service Continuity Management.
Advanced experience configuring and customizing ServiceNow workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, Forms, Notifications, Approval Processes, Dashboards, Reports, and Performance Analytics.
Experience designing and implementing integrations using ServiceNow APIs and integration technologies with DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems.
Strong knowledge of Systems Development Lifecycle (SDLC) methodologies, including requirements analysis, solution architecture, design, testing, deployment, release management, and production support.
Experience establishing and supporting enterprise release governance processes, including release planning, scheduling, release calendars, risk assessments, dependency management, deployment coordination, and post-release reviews.
Knowledge of enterprise technology environments, including cloud services, network infrastructure, applications, cybersecurity controls, telecommunications, collaboration platforms, and information management technologies.

Deliverables

Design, configure, and implement the ServiceNow Digital Product Release Management (DPRM) solution, including release workflows, approval processes, governance controls, forms, notifications, and automation to meet business and operational requirements.
Configure and customize ServiceNow platform capabilities, including Flow Designer, business rules, UI policies, scripts, dashboards, reports, and Performance Analytics to support enterprise release management processes and improve operational efficiency.
Design and implement integrations between DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems using ServiceNow integration capabilities, APIs, and industry best practices.
Develop and maintain release governance artifacts and reporting capabilities, including release calendars, deployment schedules, risk and dependency tracking, executive dashboards, operational reports, and performance metrics.
Conduct and support solution testing activities, including unit, integration, system, regression, and user acceptance testing, while identifying, tracking, and resolving defects to ensure solution quality, stability, and readiness for production deployment.
Prepare and deliver solution documentation, training materials, knowledge transfer sessions, and operational procedures to support user adoption, ongoing administration, and long-term sustainability of the ServiceNow DPRM solution.
Assess current-state release management processes and develop future-state recommendations to improve release governance, standardization, automation, stakeholder visibility, and alignment with ITIL and enterprise service management best practices.

Roles and Responsibilities

The Release Management Consultant will be responsible for the following:

Lead the design, configuration, customization, implementation, and ongoing support of the ServiceNow Digital Product Release Management (DPRM) solution to enable and enhance enterprise release management processes.
Facilitate stakeholder workshops and collaborate with business stakeholders, project teams, product owners, and technical teams to gather requirements, analyse business needs, and develop scalable ServiceNow solutions and process improvements.
Configure, customize, and maintain ServiceNow platform capabilities, including workflows, Flow Designer, business rules, forms, notifications, approval processes, dashboards, reports, and Performance Analytics to support Release Management operations.
Design, implement, and support integrations between DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise applications using ServiceNow integration technologies and APIs.
Support the full solution delivery lifecycle, including requirements analysis, solution design, configuration, testing, deployment, release planning, production support, and continuous improvement initiatives.
Establish and support enterprise release governance practices, including release planning, scheduling, release calendars, risk assessments, dependency management, deployment coordination, and post-release reviews.
Develop and deliver process documentation, operating procedures, training materials, knowledge transfer sessions, and user support resources to promote successful adoption of Release Management capabilities.
Provide expert advice and recommendations on ITSM, Release Management, governance, and ServiceNow best practices to support organizational objectives and operational excellence.

Additional Terms and Work Arrangement

Anticipated Duration: 6 months.

Duration of Potential Extension: 6 months.

Hybrid Work Policy: In a hybrid work arrangement, employees are expected to work a minimum of three (3) days per week at their city work location and the remainder of the week from their remote work location, in accordance with the City's Hybrid Work Program.

Onsite Requirement: Up to 3 days onsite, subject to the Hiring Manager's discretion.

Public Sector Experience: Preferred.

How to Apply

If you are interested and your profile matches the requirements, kindly send the following mandatory documents to hrsmss@smsoftconsulting.com by Friday, October 23, 2026, at 12:00 PM EST.

Mandatory Documents

Updated Resume in Word format (Mandatory)
Skills Matrix and References (Mandatory)
Expected Hourly Rate (Mandatory)
Visa Status (Mandatory)
LinkedIn ID (Mandatory)

Additional Document Requirements Mentioned In The Original Request

Updated Resume in Word format
Expected Hourly Rate
Qualification Matrix

Without the mandatory documents, we cannot submit a candidate.

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More about this job

Responsibilities

Lead the design, configuration, implementation, integration, and ongoing support of ServiceNow Digital Product Release Management solutions. Establish enterprise release governance and processes, collaborate with stakeholders, and deliver testing, documentation, training, and continuous improvements.

Requirements

Requires at least seven years of ITSM consulting and delivery experience, at least five years of hands-on ServiceNow experience, and a ServiceNow Certified System Administrator certification. Candidates should have extensive release management expertise, strong ITIL knowledge, integration and workflow configuration experience, and excellent stakeholder facilitation and communication skills.

Skills

ServiceNow
IT Service Management
Release Governance
ITIL
ServiceNow Configuration
ServiceNow Integration
Change Management
DevOps
CI/CD Pipelines
Stakeholder Engagement
Business Process Analysis
Solution Testing
Training and Documentation

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
IT Service Management
Release Management
ITIL
Enterprise Release Governance
Flow Designer
Business Rules
Client Scripts
UI Policies
Performance Analytics
ServiceNow APIs
Change Management
DevOps
CI/CD Pipelines
Systems Development Lifecycle
Incident Management
Problem Management
Service Level Management
Availability Management
Capacity Management
Release Calendars
Risk Assessments
Dependency Management
User Acceptance Testing
Cloud Services

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