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Added 8 mins ago
MC
Senior Manager, Operational Excellence
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St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Director, Operational Excellence & Controls, the Senior Manager, Operational Excellence leads the operational transformation and continuous improvement agenda across…
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MC
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- Full-time
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S M Software Solutions Inc

RQ11309 – Solutions Designer – Senior

Toronto, ON, Canada

Internship

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Job details

Job type: Internship
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11309

We are seeking a Senior Solutions Designer with extensive experience designing and implementing solutions using Oracle Siebel CRM or Adobe Experience Manager (AEM). The ideal candidate will have strong expertise in business and functional requirements analysis, functional design documentation, application flows, business architecture artefacts, user experience design, accessibility standards, wireframing, prototyping, and quality assurance. The successful candidate will collaborate with business stakeholders and technical teams to design scalable, secure, accessible, and business-aligned technology solutions while ensuring compliance with applicable Ontario Public Service (OPS) standards, policies, and best practices.

Role Snapshot

Job Title: RQ11309 – Solutions Designer – Senior
Client: Ministry of Public and Business Service Delivery and Procurement
Work Location: Toronto, Ontario, Canada
Work Arrangement: Onsite – 5 Days per Week
Estimated Start Date: July 20, 2026
Estimated End Date: March 31, 2027
Business Days: 35.00
Extension: Probable after the initial mandate
Hours: 7.25 hours per day
Working Schedule: Monday to Friday, between 8:00 AM and 5:00 PM, excluding lunch breaks
Security Level: No Clearance Required

Must Have

At least 7+ years of experience designing solutions with Oracle Siebel CRM or Adobe AEM technologies.
Experience developing business design documents and functional and non-functional requirements.
Experience developing high-level application flows to support business requirements.
Experience developing functional design documents.
7+ years of experience in Siebel and Adobe AEM solution implementation.
Demonstrated experience creating and updating business architecture artefacts.

Nice to Have

Experience with the Public Sector Transfer Payment (Grant) Model would be an asset.
Experience ensuring that corporate Quality Assurance (QA) standards are followed and maintained would be an asset.

Description

Responsibilities

Undertake the design of hosting technology solutions based on the client's service specifications, standards, policies, best practices, and cost models to meet client application business requirements and project/initiative deliverables.

General Skills

Knowledge of integrated networking technologies, mainframe, midrange server, enterprise storage and SAN, and personal computer system technologies.
Knowledge of related best practices, OPS directory/messaging standards, standard facilities infrastructure/architecture management, facility service delivery processes, infrastructure policies, procedures and direction, cost models, and procurement processes.
Ability to gather client business requirements, corporate I&IT information mandates, client information technology strategic plans, environment requirements, and standards.
Ability to participate in the development of solutions and provide advice on short- and long-term solution service development activities.
Knowledge of leading-edge technology design criteria, security and recovery procedures, and preparation of technical specifications for installation, testing, and performance of integrated, multi-service systems; ability to assess the performance and capacity of existing systems, recommend performance improvements, and develop technical documentation.
Experience planning, migrating, implementing, and sustaining large, complex system development projects.
Knowledge of technology developments, trends, and new products to evaluate their application to clients' short- and long-term technology requirements.
Basic knowledge of project management methodology, such as PMBOK, analytical tools, and processes.
Conceptual and analytical skills to assess and evaluate client needs and conduct cost-benefit analyses for new technology requirements in planning and designing solutions.
Experience designing and developing large, complex, highly available, mission-critical server applications.
Experience evaluating systems to assess conditions, technical performance, and the capacity of existing systems, and determining the need and feasibility of expansion, renovation, or replacement.
Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills; and teamwork skills.
A team player with a track record of meeting deadlines.

Experience And Skill Set Requirements

Technical Solution and Development Skills - 40%
At least 7+ years of experience designing solutions with Oracle Siebel CRM or Adobe AEM technologies.
Experience developing business design documents and functional and non-functional requirements.
Experience developing high-level application flows to support business requirements.
Experience developing functional design documents.
Experience creating detailed process flows and developing high-level screen designs that map process steps to actual views in software solutions.
Experience with solutions and designs incorporating user experience and accessibility standards, including WCAG/AODA.
Experience conducting user research and usability testing.
Experience developing user personas and user journey maps.
Experience analysing user feedback and designing solutions to address user issues and pain points.
Experience creating wireframes and high-fidelity mock-ups using UI prototyping software such as Figma or Adobe XD.
Experience researching and applying industry best practices.
Demonstrated experience developing business and system use cases and identifying and documenting business rules.
Demonstrated experience creating business requirement documents and performing the associated analytical processes.
Demonstrated experience identifying risks and providing solutions.
Demonstrated experience creating quality assurance plans and writing test cases.
Experience working on Oracle Policy Automation (OPA)/Oracle Intelligent Advisor (OIA) is a strong asset.
Technology Skills - 35%
Demonstrated experience with change management methodologies.
7+ years of experience in Siebel and Adobe AEM solution implementation.
Demonstrated experience documenting test strategies, scenarios, and plans for User Acceptance Testing (UAT).
Demonstrated experience creating and updating business architecture artefacts.
Demonstrated experience with Rational Unified Process (RUP).
Experience developing application view visibility and CRUD (Create, Read, Update, Delete) matrices.
Experience developing application screen mock-ups and screen flows, and translating screen designs and workflows into wireframes and/or prototypes.
Soft Skills - 20%
Strong written and verbal communication skills.
Ability to develop and present new ideas and conceptualize new approaches and solutions.
Excellent interpersonal relations and demonstrated ability to work effectively with others in teams.
Demonstrated ability to work effectively with functional and technical teams.
Demonstrated ability to participate in a large team and work closely with other individual team members.
Proven analytical skills and systematic problem-solving abilities.
Strong ability to work under pressure, manage aggressive timelines, and adapt to change.
Demonstrated ability to work well and communicate effectively with clients, bridging client business requirements and technical teams.
Public Sector Experience - 5%
Experience with the Public Sector Transfer Payment (Grant) Model would be an asset.
Experience ensuring that corporate QA standards are followed and maintained would be an asset.

How to Apply

If you are interested and your profile matches the requirements, kindly send the following mandatory documents to hrsmss@smsoftconsulting.com by Thursday, October 29, 2026, at 10:00 AM EST.

Mandatory Documents

Updated Resume in Word format (Mandatory)
References (Mandatory)
Expected Hourly Rate (Mandatory)
Visa Status (Mandatory)
LinkedIn ID (Mandatory)

Without the mandatory documents, we cannot submit a candidate.

WhatsApp Group

For daily job updates, you can also join our WhatsApp group using the link below:

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Additional Information

This position is listed as Onsite. The resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00 AM and 5:00 PM, excluding lunch breaks, every Monday to Friday inclusive, at the identified Ontario Public Service (OPS) office location.

Onsite Requirement: 5 days per week.

Email is the best way to reach us.

You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

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More about this job

Responsibilities

Design scalable, secure, accessible technology solutions that meet business requirements and comply with Ontario Public Service standards and policies. Develop requirements, functional designs, application flows, user experience artefacts, and quality assurance documentation in collaboration with business stakeholders and technical teams.

Requirements

Requires at least seven years of experience designing and implementing solutions with Oracle Siebel CRM or Adobe Experience Manager, along with experience producing business and functional design documents, requirements, application flows, and business architecture artefacts. Candidates should also have experience with accessibility and user experience design, prototyping, testing, and collaboration across functional and technical teams; public-sector grant model experience is an asset.

Skills

Oracle Siebel CRM
Adobe Experience Manager
Business Requirements Analysis
Application Flow Design
Business Architecture
User Experience Design
Accessibility Standards
Wireframing and Prototyping
Quality Assurance
User Research and Usability Testing
Figma
Adobe XD
User Acceptance Testing
Change Management
Rational Unified Process

Visa sponsorship

Not detected in the job text

Keywords

Oracle Siebel CRM
Adobe Experience Manager
Oracle Policy Automation
Oracle Intelligent Advisor
Figma
Adobe XD
WCAG
AODA
User Experience Design
Accessibility
Business Requirements
Functional Requirements
Non-Functional Requirements
Functional Design Documents
Business Architecture Artefacts
Application Flows
Wireframes
Prototyping
User Research
Usability Testing
User Personas
User Journey Maps
Quality Assurance
User Acceptance Testing
Rational Unified Process
CRUD Matrices
Change Management
Ontario Public Service Standards
PMBOK

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