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Added 8 mins ago
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AI Business Support Specialist Intern
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
We are looking for a motivated and curious university student to join our team as an AI Business Support Specialist Intern. This internship is an opportunity to gain hands-on experience…
Added 8 mins ago
Freelance Talent Acquisition Specialist
BIMM
Toronto, ON
BIMM is booming, so we’re looking for a stellar Freelance Talent Acquisition Specialist to join our team!
Added 38 mins ago
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Freelance Talent Acquisition Specialist
BIMM
Toronto, ON
- Contract
BIMM is booming, so we’re looking for a stellar Freelance Talent Acquisition Specialist to join our team!
Added 38 mins ago
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Privacy Specialist
Akkodis
Toronto, ON
- Contract
· Knowledge of technology architecture and infrastructure, digital health solutions and services, enterprise and corporate IT including information and cyber security preferred
Added 38 mins ago
YP
Integration and Data Migration Specialist
YDC Pro
Toronto, ON · Greater Toronto Area, Canada
- Contract
YDC (YDCPro) is a North American based technology consulting and talent solutions firm with HQ in Toronto, Canada, helping organizations accelerate digital transformation. Since 2016, it…
Added 55 mins ago
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Client Advisor
RBC
Halifax, NS
- Part-time
…goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to…
Added 2 hours ago
Marketing Science Lead
Google
Toronto, ON
5 years of experience in media analytics, advertising sales, digital media and marketing, consulting, or financial analysis.
Added 2 hours ago
ID
information technology (IT) specialist
Innov8 Digital Solutions / NextGen Automation
Victoria, BC
- Full-time
Document technical requirements to ensure that products, processes and solutions meet business requirements
Added 2 hours ago
SE
Senior AI Application Development Specialist
Schneider Electric
Montreal, QC
- Full-time
…you will contribute to a broader effort to develop AI-enabled solutions supporting multiple products, engineering workflows, and lines of…
Added 4 hours ago
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Sales Specialist ( 13 Month Contract )
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
Understanding the key business drivers, including significant and emerging business risks (e.g., sustainability/digital/cybersecurity) of the relevant global customer’s business and…
Added 4 hours ago
A
Sales Specialist ( 13 Month Contract )
ABB
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
Understanding the key business drivers, including significant and emerging business risks (e.g., sustainability/digital/cybersecurity) of the relevant global customer’s business and…
Added 4 hours ago
AH
Creative Solutions Strategist (Pitch and Storytelling), Partnership Development & Solutions – MLSE Global Partnerships
Argonauts Holdings Limited Partnership
Toronto, ON · Scotiabank Arena
- Full-time
MLSE is looking for a strategic storyteller and pitch development specialist to join the Partnership Solutions team within Global Partnerships. In this role, you will sit at the…
Added 6 hours ago
SH
Business Development Specialist
Senior Helpers Vancouver
Vancouver, BC
- $50,000 CAD / year
- Full-time
This job description outlines the Business Development Specialist objective, primary responsibilities, and/or requirements and qualifications.
Added 6 hours ago
CC
Digital Marketing Manager
Citation Canada
Toronto, ON
- $66,000 to $80,000 CAD / year
- Full-time
We have an existing vacancy within our Marketing team for a digital marketing specialist to own Citation Canada’s paid acquisition, SEO and website performance, combining hands-on Google…
Added 6 hours ago
AG
Sales Associate
ASEC Global Limited
Toronto, ON · Greater Toronto Area, Canada
- Part-time
Company Description ASEC Global Limited is a technology company specializing in software, digital transformation, AI, automation, and emerging robotics solutions. Founded in 2020, the…
Added 7 hours ago
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Proposal Specialist
AECOM
Ottawa, ON
- $100,000 to $130,000 CAD / year
- Full-time
…of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and…
Added 8 hours ago
A
Proposal Specialist
AECOM
Ottawa, ON
- $100,000 to $130,000 CAD / year
- Full-time
…of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and…
Added 8 hours ago
IM
Junior Digital Marketing Specialist
Ingram Micro Czech Republic
Mississauga, ON
- $56,000 to $60,000 CAD / year
- Full-time
…business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at…
Added 8 hours ago
RO
Cultivation Systems & Plan Health specialist (Hope, BC)
Rubicon Organics™
Hope, BC
- $75,000 to $85,000 CAD / year
- Full-time
…Cultivation Manager. As the Cultivation Systems & Plant Health Specialist, you will communicate that strategy to the technical team, translate it into day-to-day practice, and supervise its…
Added 9 hours ago
C
Field Sales Representative - Ontario - Passenger & Light Truck Tire
Continental
Oshawa, ON · Mississauga, Ontario
- Full-time
Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 76,000 people in 54…
Added 10 hours ago
Point of Sale Sales Specialist
Rogers Communications
Toronto, ON · Ottawa, ON · Brampton, ON · Montreal, QC · Vancouver, BC · Calgary, AB
…and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently,…
Added 11 hours ago
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Demand Generation Manager
CadMakers
Burnaby, BC
- $90,000 to $115,000 CAD / year
- Full-time
Founded in 2014, CadMakers is an industry-leading digital construction technology company headquartered in Burnaby, British Columbia, Canada. We are dedicated to delivering cutting-edge…
Added 11 hours ago
FC
Senior Workday Functional Specialist
Fanshawe College
London, ON
- Full-time
The Senior Functional Specialist leans on their deep Student Information System expertise to help design and configure our new system in Workday and is responsible for analyzing business…
Added 11 hours ago
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Demand Generation Manager
CadMakers
Remote, Canada
- Full-time
- Remote
Founded in 2014, CadMakers is an industry-leading digital construction technology company headquartered in Burnaby, British Columbia, Canada. We are dedicated to delivering cutting-edge…
Added 12 hours ago
SM
RQ11331 – Application Support Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Application Support Specialist – Intermediate to provide technical and customer support for digital systems and websites. The ideal candidate will have…

S M Software Solutions Inc

RQ11331 – Application Support Specialist – Intermediate

Toronto, ON, Canada

Internship

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Job details

Job type: Internship
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 15, 2026

Original job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11331

We are seeking an experienced Application Support Specialist – Intermediate to provide technical and customer support for digital systems and websites. The ideal candidate will have experience in help desk operations, end-user support, ticket management, troubleshooting, and application support, with advanced verbal and written communication skills in both English and French. The successful candidate will assist users in resolving technical issues, coordinate with technical teams, maintain support documentation, and ensure timely and effective resolution of inquiries in a professional service environment.

Role Snapshot

Job Title: RQ11331 – Application Support Specialist – Intermediate
Client: Ministry of Public and Business Service Delivery and Procurement
Work Location: Toronto, Ontario, Canada
Work Arrangement: Onsite – 5 Days per Week
Estimated Start Date: September 1, 2026
Estimated End Date: May 10, 2027
Business Days: 277.00
Extension: Probable after the initial mandate
Hours: 7.25 hours per day
Security Level: No Clearance Required

Must Have

Demonstrated prior experience in a help desk role, supporting end users in resolving IT- or website-related issues in both English and French, through telephone support and written correspondence, such as email.
Demonstrated experience working with Interactive Voice Response (IVR) software and digital tools to track inquiries.
Demonstrated experience providing support for a digital system or website.
Experience dealing with IT-related issues, reporting issues to technical teams to help resolve more complex application issues, and communicating findings to non-technical users.
Advanced verbal and written communication skills in both English and French for bilingual agents.
Excellent analytical, problem-solving, and decision-making skills.

Nice to Have

Experience and understanding of the public sector and the government's role in providing services to the public.

Description

Responsibilities

Provides expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, devices, applications, and software.
Provides technical support to teams within the organization and to external clients when required.
Assists with systems integrations.
Manages the ticketed query system and ensures a comprehensive database of queries and resolutions is kept up to date.
Maintains and updates technical documents and procedures.
Identifies and resolves technical issues.
Manages coordination at a local and international level where required.
Delivers regular and customized training to teams within the business.
Prepares maintenance plans and upgrade schedules for the organization's systems.
Develops reports for teams across the business.

General Skills

Experience providing expertise and technical knowledge about a specified application or suite of applications.
Experience responding to queries and resolving issues with specified software applications, escalating or closing tickets as necessary.
Experience training end users on a variety of applications and creating documentation when necessary.
Experience responding to end-user requests by troubleshooting issues or questions regarding managed applications.
A team player with a track record of meeting deadlines, managing competing priorities, and demonstrating client relationship management experience.
Intimate knowledge of an organization's computing systems.
Ability to explain complex ideas to people with limited IT and systems knowledge.
Exceptional verbal and written communication skills.
Strong listening ability and patience.
Extraordinary customer service and relationship management experience.
Critical-thinking skills.

Experience And Skill Set Requirements

Core Skills - 50%
Demonstrated experience in knowing how to find answers to inquiries.
Demonstrated experience referring users to alternate channels, such as escalation to technical partners or referrals to program areas.
Ability to manage competing priorities.
Advanced organizational skills to ensure all inquiries are properly responded to and logged.
Communication Skills - 45%
Advanced verbal and written communication skills in both English and French.
Demonstrated experience communicating with non-technical end users in a help desk support capacity.
Ability to convey concise and direct communication to end users to troubleshoot issues.
Excellent analytical, problem-solving, and decision-making skills.
Demonstrated ability to remain calm and professional under stressful situations.
Ability to actively listen and empathize with users to defuse tension and find collaborative solutions.
Ability to escalate challenging user situations to the appropriate level.
Public Sector Experience - 5%
Experience and understanding of the public sector and the government's role in providing services to the public.

How to Apply

If you are interested and your profile matches the requirements, kindly send the following mandatory documents to hrsmss@smsoftconsulting.com by Friday, October 16, 2026, at 10:00 AM EST.

Mandatory Documents

Updated Resume in Word format (Mandatory)
References (Mandatory)
Expected Hourly Rate (Mandatory)
Visa Status (Mandatory)
LinkedIn ID (Mandatory)

Without the mandatory documents, we cannot submit a candidate.

WhatsApp Group

For daily job updates, you can also join our WhatsApp group using the link below:

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Additional Information

Work Arrangement: This position requires the consultant to work from the office location 5 days per week.

Onsite Requirement: 5 days per week.

Email is the best way to reach us.

You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

Apply About employer

More about this job

Responsibilities

Provide technical and customer support for digital systems and websites, resolving user inquiries and escalating complex issues to technical teams. Manage support tickets and documentation, coordinate with stakeholders, train users, and help maintain application support procedures.

Requirements

Candidates must have prior help desk experience supporting end users with IT or website issues in English and French, including telephone and written support, IVR tools, and inquiry tracking. They need strong communication, troubleshooting, analytical, organizational, and customer service skills; public-sector experience is an asset.

Skills

Application Support
Help Desk Support
End-User Support
Bilingual Communication
English
French
Ticket Management
Interactive Voice Response (IVR)
Troubleshooting
Customer Service
Technical Issue Escalation
Problem-Solving
Analytical Skills
Prioritization
Technical Documentation
User Training

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Help Desk
End-User Support
Digital Systems
Websites
Interactive Voice Response (IVR)
Ticket Management
Inquiry Tracking
Troubleshooting
Technical Support
Issue Escalation
Customer Service
Bilingual Support
English
French
Technical Documentation
Systems Integration
User Training
Maintenance Planning
Upgrade Scheduling
Public Sector
Government Services
Problem-Solving
Analytical Skills

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