RQ11435 – Software Developer – CRM – Intermediate

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11435

We are looking for an experienced Intermediate Software Developer – CRM to support the Ministry of Public and Business Service Delivery and Procurement. The ideal candidate will have strong experience in Oracle Siebel CRM testing, technical configuration, development, integration, Siebel Open UI, Siebel Tools, Web Templates, and report development. The role involves translating technical specifications into working and tested CRM applications, developing and maintaining software components, conducting unit tests, troubleshooting technical issues, and collaborating with technical and functional teams to deliver reliable CRM solutions.

Role Snapshot

• Job Title: RQ11435 – Software Developer – CRM – Intermediate
• Client: Ministry of Public and Business Service Delivery and Procurement
• Work Location: Toronto, Ontario, Canada
• Work Arrangement: Onsite – 5 Days per Week
• Estimated Start Date: August 24, 2026
• Estimated End Date: March 31, 2027
• Business Days: 120.00
• Extension: Probable after the initial mandate
• Hours: 7.25 hours per day
• Security Level: No Clearance Required
• Application Deadline: Monday, October 19, 2026, at 10:00 AM EST
  
  

Must Have

• Oracle Siebel CRM testing experience is a must.
• 5+ years of experience with Siebel technical configuration, development, and integration.
• 3+ years of development and testing experience with Siebel integration with Adobe AEM, J2EE, and related technologies.
• Experience with Siebel IP18 or later versions, with a focus on configuration, development, and testing.
• Experience with Siebel Tools software and editing Siebel Web Templates.
  
  

Nice to Have

• Experience with Siebel modules such as Public Sector CRM, Contracts, Lead Management, Partner, Public Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public Sector eService would be an asset.
• Experience with Transfer Payments would be an asset.
• Experience with AODA accessibility testing.
  
  

Description

Responsibilities

The successful candidate will be required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining applications, and conducting unit tests.

The candidate will also resolve and troubleshoot technical problems that arise during the use and operation of software packages, including technical issues related to CRM applications and associated systems.

General Skills

• Experience in programming and analysis, including specialized CRM software package support at the specified experience level.
• Ability to collaborate with IT professionals throughout the Software Development Life Cycle.
• Experience with structured methodologies for the development, design, implementation, and maintenance of applications.
• Experience in designing, coding, testing, debugging, and documenting applications.
• Experience in using object-oriented and/or third-generation language development tools.
• Experience in one or more programming languages.
• Experience in application design, the latest design patterns, deployment, and troubleshooting.
• Experience with relational and hierarchical database technologies.
• Experience in using information retrieval packages with query languages.
• Experience with one or more communications protocols.
• Experience with structured methodologies for the design, development, implementation, and maintenance of applications.
• Experience eliciting and documenting information from diverse business-area stakeholders and subject matter experts.
• Excellent analytical, problem-solving, and decision-making skills, along with verbal and written communication, interpersonal, and negotiation skills.
• A team player with a track record of meeting deadlines.
  
  

CRM Software Development Skills

• Knowledge and experience with specific CRM software and anticipated future releases, including high-availability solution design and implementation.
• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards, and tools.
• Experience with middleware and gateways.
• Expertise in specific tools for CRM software development.
  
  

Desirable Skills

• Knowledge and experience with programming Internet-ready applications.
• Knowledge and experience in Rapid Application Development (RAD) methodologies.
• Knowledge and understanding of information management principles, concepts, policies, and practices.
• Experience with middleware and gateways.
• Experience reviewing, analyzing, and modifying product installation scripts, including encoding, testing, and debugging.
• Ability to provide post-implementation support and resolve technical issues that arise after implementation.
• Experience conducting design walkthrough sessions with the project team.
• Knowledge and understanding of the Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards.
• Ability to provide user and system documentation as required.
  
  

Experience And Skill Set Requirements

• Siebel Development Skills – 40%
• Experience using Siebel Open UI-specific classes and methods.
• Experience working on Siebel test automation would be an asset.
• Report Development Skills – 35%
• Experience with HTML5, Cascading Style Sheets (CSS), jQuery, and JavaScript.
• Experience in OBIEE and Power BI report development and testing.
• Working knowledge of Open UI concepts, including PM, PR, Manifest File, and Mapping Files.
• Soft Skills – 20%
• Strong written and verbal communication skills.
• Ability to develop and present new ideas and conceptualize new approaches and solutions.
• Excellent interpersonal relations and demonstrated ability to work effectively with others in teams.
• Demonstrated ability to work with functional and technical teams.
• Demonstrated ability to participate in large teams and work closely with other individual team members.
• Proven analytical skills and systematic problem-solving abilities.
• Strong ability to work under pressure, meet aggressive timelines, and adapt to change.
• Demonstrated problem-solving and analytical skills, including the ability to use them to resolve technical problems.
• Public Sector Experience – 5%
• Public sector experience is assessed as part of the stated skill set requirements.
  
  

How to Apply

If you are interested in this opportunity and your profile matches the requirements, kindly send the following mandatory documents to hrsmss@smsoftconsulting.com by Monday, October 19, 2026, at 10:00 AM EST.

Mandatory Documents

• Updated Resume in Word format (Mandatory)
• References (Mandatory)
• Expected Hourly Rate (Mandatory)
• Visa Status (Mandatory)
• LinkedIn ID (Mandatory)
  
  

Without the mandatory documents, we cannot submit a candidate.

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Note

Onsite – 5 days per week.

The resource is expected to work during standard working hours between 8:00 AM and 5:00 PM, excluding lunch breaks, every Monday to Friday inclusive, at the identified Ontario Public Service (OPS) office location.

Email is the best way to reach us.

You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.