Client: Ministry of Public and Business Service Delivery and Procurement - RQ11475
We are seeking a
Senior Software Developer – CRM with strong hands-on experience in
Microsoft Dynamics 365, Power Platform, Azure, and Dataverse, along with proven Technical Lead experience. The ideal candidate will have extensive enterprise application development experience, strong solution architecture and integration capabilities, and the ability to lead Agile development teams while delivering scalable and secure Dynamics 365 Customer Service and Case Management solutions.
Role Snapshot
- Job Title: RQ11475 - Software Developer - CRM - Senior
- Client: Ministry of Public and Business Service Delivery and Procurement
- Work Location: Toronto, Ontario
- Work Arrangement: Onsite – 5 Days per Week
- Estimated Start Date: September 21, 2026
- Estimated End Date: October 1, 2027
- Business Days: 273.00
- Extension: Probable after the initial mandate
- Hours: 7.25 hours per day
- Security Level: No Clearance Required
Must Have
- Must have prior "Lead" experience as a MS Dynamics Developer.
- Minimum 7 years of software development and enterprise application delivery experience.
- Minimum 5 years of experience implementing Dynamics 365 and Power Platform solutions and Azure solution design.
- Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies.
- Working knowledge of both low code development and custom development on Dynamics 365.
- Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.
- Experience with custom Web API development, ASP.NET, .NET Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc.
Nice Have
- Prior OPS/Public sector experience.
Description
Responsibilities
Technical Leadership
- Provide technical leadership, guidance, and mentorship to developers and technical team members.
- Lead by example as a hands-on contributor while enabling team success and delivery excellence.
- Perform code reviews and establish development standards, security controls, and best practices.
- Create an environment where team members are empowered to contribute, innovate, grow, and perform at their best.
- Coach and mentor developers, supporting their technical and professional growth.
- Act as a subject matter expert and ensure effective transfer of solution-critical knowledge.
Solution Architecture & Design
- Architect, design, and implement Dynamics 365 Customer Service and Case Management solutions using both out-of-the-box capabilities and custom development.
- Strong expertise in Dataverse design and development, including data modelling, table relationships, business rules, security architecture, plug-ins, workflows, data migration, and system integrations.
- Design scalable and secure enterprise solutions leveraging Dynamics 365, Power Platform, Azure, and Dataverse.
- Develop architecture artifacts, including contextual, conceptual, logical, and physical solution designs.
- Define technical roadmaps, integration patterns, and solution deployment strategies.
- Ensure solutions align with enterprise architecture standards and best practices.
Development & Delivery
- Collaborate closely with Business Analysts, Product Managers, Solution Architects, and stakeholders to refine and translate business requirements into technical solutions.
- Develop detailed technical designs, sprint plans, and work breakdown structures within Agile/Scrum delivery frameworks.
- Build and configure Power Apps, Power Automate workflows, custom connectors, plugins, and integrations.
- Design and implement APIs and integrations with internal and external enterprise systems.
- Lead functional workstreams and coordinate activities across developers, testers, business SMEs, and project teams.
- Support application deployments, releases, troubleshooting, and ongoing production support.
Integration & Cloud Services
- Design and implement integrations using Azure services and enterprise integration patterns.
- Develop cloud-native solutions utilizing Azure Functions, Logic Apps, API Management, App Services, Storage Services, and Key Vault.
- Ensure solution scalability, maintainability, performance, and security.
DevOps & Quality Assurance
- Lead CI/CD implementation using Azure DevOps and GitHub.
- Establish automated deployment and testing practices.
- Ensure adherence to software engineering principles, coding standards, and quality assurance processes.
- Manage development environments and support large-scale solution deployments.
Innovation & Continuous Improvement
- Leverage AI technologies, including Microsoft Copilot, Generative AI, Agents, and Large Language Models (LLMs), to improve productivity, development practices, solution design, and testing approaches.
- Promote continuous learning, innovation, collaboration, and knowledge sharing.
- Stay current with Microsoft technology roadmaps and emerging industry trends.
Experience
Required Qualifications
- Minimum 7 years of software development experience, including enterprise application delivery.
- Minimum 5 years of experience implementing CRM, case management, or business process solutions using Dynamics 365 and Power Platform.
- Minimum 3 years in a Technical Lead, Lead Developer, or Solution Lead role.
- Experience leading cross-functional Agile delivery teams.
- Experience delivering solutions in complex enterprise or public-sector environments.
Technical Skills
Microsoft Platform
Demonstrated Hands-on Experience With
- Microsoft Dynamics 365
- Microsoft Power Platform
- Power Apps
- Power Automate
- Power Pages
- Microsoft Dataverse
- Data Modelling
- Security Framework
- Business Rules
- Data Integration
Development Technologies
- .NET / C#
- REST APIs and Web Services
- JavaScript / TypeScript
- Azure DevOps
- GitHub
- Visual Studio
- SQL Server
- Enterprise integration and middleware technologies
Architecture & Integration
- Experience designing and implementing complex integrations across multiple business systems.
- Strong understanding of API-led architecture, cloud integration patterns, and enterprise software design.
- Experience creating high-level and detailed solution designs.
- Deep understanding of software engineering principles and design patterns.
Experience And Skill Set Requirements
Core Skills & Experience - 30%
- Minimum 7 years of software development and enterprise application delivery experience.
- Minimum 5 years of experience implementing Dynamics 365 and Power Platform solutions.
- Experience designing, developing, and implementing permitting, licensing, registration, inspection, compliance, or case management solutions using Dynamics 365, Power Platform, Azure, and Dataverse.
- Experience supporting end-to-end permit lifecycle management, including application intake, review and approval workflows, permit issuance, amendments, renewals, inspections, compliance monitoring, and document generation.
- Experience delivering CRM, Customer Service, or Case Management solutions.
- Experience leading Agile/Scrum development teams.
- Proven experience in Technical Lead or Senior Developer roles.
- Experience delivering solutions in public sector or large enterprise environments.
- Strong understanding of software development lifecycle (SDLC) and Agile delivery methodologies.
Technical Skills & Architecture - 35%
- Hands-on experience with Dynamics 365 Customer Service and Power Platform.
- Strong expertise in Dataverse, including data modelling, security, and integration.
- Experience designing and developing solutions using Azure services such as:
- Azure Functions
- Logic Apps
- API Management
- App Services
- Key Vault
- Azure Storage
- Experience creating architecture artifacts including contextual, conceptual, logical, and physical designs.
- Strong knowledge of enterprise integration patterns, APIs, and cloud-based architectures.
- Experience designing and implementing complex system integrations.
- Proficiency with .NET/C#, JavaScript/TypeScript, SQL Server, and REST APIs.
- Experience with Azure DevOps, GitHub, CI/CD pipelines, source control, and automated deployments.
- Experience conducting code reviews and establishing development standards and best practices.
Leadership, Communication & Collaboration - 20%
- Demonstrated ability to lead, mentor, and coach developers and technical teams.
- Experience coordinating work across developers, testers, business analysts, architects, and stakeholders.
- Strong stakeholder management and client engagement skills.
- Ability to translate business requirements into technical solutions and implementation plans.
- Strong verbal and written communication skills.
- Experience producing technical documentation, solution designs, and knowledge transfer materials.
- Proven ability to facilitate decision-making and resolve technical challenges.
- Experience building collaborative, inclusive, and high-performing teams.
Problem Solving, Innovation & Delivery - 15%
- Demonstrated ability to analyse complex business and technical problems and develop effective solutions.
- Proven track record delivering projects on time while managing risks, dependencies, and competing priorities.
- Experience leveraging AI technologies such as Microsoft Copilot, AI Agents, and LLMs to improve productivity and solution delivery.
- Strong focus on continuous improvement, automation, and development best practices.
- Ability to identify modernization opportunities and drive innovation.
- Experience balancing strategic architecture decisions with hands-on delivery responsibilities.
How To Apply
If you are interested in this opportunity and your profile matches the requirements, please send the following mandatory documents to
hrsmss@smsoftconsulting.com by
Tuesday, October 13, 10:00 AM EST.
Without the mandatory documents, we cannot submit a candidate.
- Updated Resume in Word format (Mandatory)
- References (Mandatory)
- Expected Hourly Rate (Mandatory)
- Visa Status (Mandatory)
- LinkedIn ID (Mandatory)
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