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Added 39 mins ago
W
Customer Service Manager
Walmart
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- Part-time
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive…
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- Full-time
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S M Software Solutions Inc

RQ11531 – Scrum Master – Intermediate

Toronto, ON, Canada

Internship

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Job details

Job type: Internship
Apply by: Nov 11, 2026
Posting language: English
Posted: Oct 12, 2026

Original job description

Client: Ministry of Public and Business Service Delivery and Procurement - RQ11531

We are seeking an experienced Scrum Master – Intermediate with strong expertise in Scrum methodology, Agile practices, business analysis, DevOps environments, CI/CD processes, stakeholder management, team facilitation, coaching, and Agile metrics. The successful candidate will support Agile development teams, facilitate Scrum ceremonies, manage impediments, promote self-organization, collaborate with Product Owners, and help ensure effective project delivery within an enterprise environment.

Role Snapshot

Job Title: RQ11531 – Scrum Master – Intermediate
Client: Ministry of Public and Business Service Delivery and Procurement
Work Location: Toronto, Ontario, Canada
Work Arrangement: Onsite – 5 Days per Week
Estimated Start Date: September 21, 2026
Estimated End Date: October 1, 2027
Business Days: 283.00
Extension: Probable after the initial mandate
Hours: 7.25 hours per day
Security Level: No Clearance Required

Must Have

Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
Certified Scrum Master (CSM) or similar Agile certifications.
Experience in DevOps Environments: Previous experience as a Scrum Master and Business Analyst within a DevOps setting, bridging the gap between development and operations teams.
Familiarity with DevOps Tools: Hands-on experience with Jira, Confluence, Git, Jenkins, and CI/CD processes.
Experience with Cloud and Containerization Technologies: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud, and tools like Docker or Kubernetes.
Backlog Management: Experience collaborating with Product Owners to manage product backlogs, ensuring the highest-priority work is well-defined and ready for development.

Description

Responsibilities

Provide subject matter expertise and guidance on specific project methods.
Prepare training materials and training sessions on project delivery methodology in accordance with guidelines.
Acquire, customize, document, integrate, communicate, and implement comprehensive IT standards and guidelines.

General Skills

Knowledge and experience with Agile Information and Information Technology (I&IT) methods and techniques associated with the development and implementation of enterprise architecture frameworks.
Communication, facilitation, negotiation, consensus building, and problem-solving skills.
Demonstrated commitment and proven ability to do effective stakeholder management.
Knowledge and experience in Agile methodology and ability to educate others.
Experience facilitating the relationships between the Agile team and Product Owner and maintaining a safe working environment for the team by helping with conflict resolution.
Experience leading the Agile methodology and development teams in self-organization and identifying and filling in blanks in the framework.
Experience mentoring and coaching the teams on removing impediments.
Experience capturing feedback and documenting sprint reviews to administer project goals and improve team performance.

Desirable Skills

Project Methodology certifications such as:

Agile Coach
Scrum Master
Lean Six Sigma Black Belt
Lean Six Sigma Green Belt
Lean Six Sigma Yellow Belt
Other relevant project methodology certifications

Experience And Skill Set Requirements

Required Qualifications – 40%

Strong understanding of both Scrum methodology and business analysis frameworks.
Hands-on experience with DevOps tools and processes, particularly CI/CD pipelines.
Proven ability to lead teams, resolve conflicts, and ensure productivity in an Agile environment.
Excellent communication and stakeholder management skills.

Preferred Qualifications – 20%

Advanced Certifications: PMI-ACP, SAFe Scrum Master, or Professional Scrum Master (PSM) certifications are highly desirable.
Software Development Background: Experience in software development is advantageous, enabling better communication with technical teams.
Industry Knowledge: Experience in industries like finance, healthcare, or other regulated sectors is preferred.

Required Skillset – 20%

Scrum and Agile Expertise

Demonstrated ability to lead Agile ceremonies and implement Scrum principles effectively across development teams.

Business Process Modelling

Proficiency in modelling current and future business processes using tools like BPMN and process flow diagrams.

Requirements Gathering

Strong expertise in gathering and documenting business requirements, translating them into actionable user stories and process documents.

Gap Analysis and Problem-Solving

Ability to perform gap analysis, identifying areas for process improvement and making recommendations.

Agile Metrics Management

Skilled in tracking and analysing Agile metrics, including:

Burndown charts
Velocity

Ability to use Agile metrics to drive team performance improvements.

Stakeholder Engagement

Expertise in managing and balancing stakeholder needs while ensuring alignment with development priorities.

Conflict Resolution

Experience resolving conflicts within the team and between stakeholders to maintain harmony and productivity.

Soft Skills – 20%

Servant Leadership

Lead with a servant-leader approach, focusing on removing blockers for the team and empowering them to achieve their goals.

Effective Communication

Strong written and verbal communication skills, capable of clearly articulating technical and business requirements to diverse audiences.

Coaching and Mentoring

Experience coaching teams on Agile principles, ensuring continuous learning and improvement within the team.

Adaptability

Ability to adapt to changing project requirements and shifting priorities while maintaining focus on delivery.

Collaboration

Proven ability to collaborate with cross-functional teams, fostering a culture of teamwork and shared goals.

Conflict Mediation

Skilled at resolving conflicts both within the team and with external stakeholders, ensuring smooth project progress.

Time Management and Multitasking

Strong organizational skills to manage multiple tasks and priorities in a fast-paced Agile environment.

Emotional Intelligence

High level of emotional intelligence, fostering empathy and understanding to effectively manage team dynamics and relationships.

How to Apply

If you are interested and your profile matches the requirements, kindly send the following mandatory documents to hrsmss@smsoftconsulting.com by Monday, October 12, 2026, at 10:00 AM EST.

Mandatory Documents

Updated Resume in Word format
References
Expected Hourly Rate
Visa Status
LinkedIn ID

Without the mandatory documents, we cannot submit a candidate.

WhatsApp Group

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Note

5 days Onsite

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You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

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More about this job

Responsibilities

Lead and facilitate Agile teams, Scrum ceremonies, backlog collaboration, and impediment removal while promoting self-organization and effective delivery. Coach teams, manage stakeholder relationships and conflicts, track Agile metrics, and support project methodology training and standards.

Requirements

Requires a bachelor’s degree in Computer Science, Information Technology, Business, or a related field, plus a Certified Scrum Master credential or similar Agile certification. Candidates should have Scrum Master and business analysis experience in DevOps environments, familiarity with Jira, Confluence, Git, Jenkins, CI/CD, cloud and containerization technologies, and strong facilitation, coaching, and stakeholder management skills.

Skills

Scrum
Agile Methodology
Business Analysis
DevOps
CI/CD
Jira
Confluence
Git
Jenkins
Cloud Platforms
Docker
Kubernetes
Backlog Management
Stakeholder Management
Conflict Resolution
Agile Metrics

Visa sponsorship

Not detected in the job text

Keywords

Scrum
Agile
Business Analysis
DevOps
CI/CD
Jira
Confluence
Git
Jenkins
AWS
Azure
Google Cloud
Docker
Kubernetes
Product Backlog
BPMN
Process Flow Diagrams
User Stories
Gap Analysis
Burndown Charts
Velocity
CSM
PMI-ACP
SAFe Scrum Master
Professional Scrum Master
Lean Six Sigma
Stakeholder Management
Servant Leadership
Conflict Resolution
Enterprise Architecture

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