Client: Ministry of Public and Business Service Delivery and Procurement - RQ11611
We are seeking a highly experienced
Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story development, business modelling, enterprise business architecture, stakeholder engagement, and I&IT solution delivery. The successful candidate will lead business analysis activities, facilitate workshops, document functional and technical requirements, support UX and solution design, conduct feasibility studies and cost-benefit analyses, manage change processes, and ensure alignment with Ontario Public Service (OPS) standards, corporate I&IT strategies, and enterprise architecture guidelines.
Role Snapshot
- Job Title: RQ11611 – Business Analyst – Senior
- Client: Ministry of Public and Business Service Delivery and Procurement
- Work Location: 222 Jarvis Street, Toronto, Ontario, Canada
- Work Arrangement: Onsite – 5 Days per Week
- Estimated Start Date: September 21, 2026
- Estimated End Date: March 31, 2027
- Business Days: 135.00
- Extension: Probable after the initial mandate
- Hours: 7.25 hours per day
- Security Level: No Clearance Required
Must Have
- Experience leading and facilitating workshops to elicit, review, document, and confirm business requirements, business process reengineering, business models, business rules, and user interface design.
- Knowledge of Agile methodologies and the ability to break down complex business requirements into manageable deliverables for development teams.
- Experience creating user stories, supporting the creation of UX, functional, and technical designs, and ensuring that business analysis tasks align with iterative development cycles.
- Experience developing performance measures for business analysis evaluations and conducting follow-up assessments to ensure compliance with client clusters and corporate I&IT strategies, policies, and priorities.
- Proficiency in business analysis and project management tools, such as:
- DevOps
- MS Visio
- Figma
- Other modelling tools
- Experience developing context diagrams, use cases, and use case models.
- Demonstrated ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments.
- Ability to present ideas and suggestions clearly and effectively in a user-friendly manner, ensuring complex information is easily understood by both technical and non-technical audiences.
Description
Responsibilities
- Provide I&IT business analysis services to clients with diverse business and technological needs.
- Engage business stakeholders and subject matter experts to gather, document, and analyse business requirements.
- Prepare and recommend business analysis policies, processes, best practices, and standards to ensure consistency across the organization.
General Skills
- Lead business analysis to assess business problems and opportunities and document requirements for I&IT solutions.
- Apply business process re-engineering to improve services through cost-effective delivery approaches.
- Conduct business analysis at different levels of detail according to project phases, aligning with OPS Unified Project Management Methodology, Enterprise Architecture, Gating Process, and standard systems development methodologies.
- Develop strategies, business cases, cost-benefit analyses, and feasibility studies for business and I&IT initiatives.
- Facilitate requirements gathering through Joint Application Development (JAD) sessions, interviews, mock-ups, and other techniques.
- Conduct business modelling, use case modelling, conceptual and logical data modelling, process and data flow modelling, use case surveys, business rules definition, and non-functional requirements analysis.
- Monitor project progress, resolve issues, and provide regular updates to I&IT management and stakeholders.
- Develop performance measures and traceability matrices to evaluate business analysis outcomes and conduct follow-up assessments.
- Prepare business strategies, business cases, and cost-benefit analyses.
- Gather requirements, prepare documentation, develop presentations and briefing notes, and engage stakeholders.
- Use Computer-Aided Software Engineering (CASE) tools to document conceptual requirements and project scope.
- Maintain awareness of emerging I&IT trends and technologies.
- Demonstrate strong analytical, problem-solving, and decision-making skills.
- Apply effective verbal and written communication, interpersonal, and negotiation skills.
- Work collaboratively within teams and consistently meet project deadlines.
Desirable Skills
- Use information retrieval tools and packages.
- Understand Information Management principles, concepts, policies, and practices.
- Translate business and data requirements into technical specifications for appropriate technology solutions.
- Apply business analysis methods, tools, and techniques, including functional modelling, business event modelling, and business process mapping.
- Work with structured, object-oriented, and Agile methodologies for user requirements.
- Develop performance measures to evaluate business analysis effectiveness and conduct follow-up assessments.
- Understand the Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards.
Experience And Skill Set Requirements
Business Analysis and Technical Skills – 25%
- Lead and facilitate workshops to elicit, review, document, and confirm business requirements, business process reengineering, business models, business rules, and user interface design.
- Demonstrate knowledge of Agile methodologies and the ability to break down complex business requirements into manageable deliverables for development teams.
- Create user stories, support the creation of UX, functional, and technical designs, and ensure that business analysis tasks align with iterative development cycles.
- Develop performance measures for business analysis evaluations and conduct follow-up assessments to ensure compliance with client clusters and corporate I&IT strategies, policies, and priorities.
- Demonstrate proficiency in business analysis and project management tools, such as DevOps, MS Visio, Figma, and other modelling tools, to document and track business requirements and designs.
- Demonstrate familiarity with quality assurance methodologies and testing processes, including user acceptance testing (UAT), ensuring business requirements are validated against system functionality before deployment.
- Demonstrate strong skills in managing change processes, including defining the change scope, conducting impact analysis, and developing training and communication strategies to ensure smooth transitions for end-users.
- Experience leading and conducting business analysis for business projects to assess clients' business problems or opportunities and document the technical business requirements to meet functional requirements.
- Experience developing context diagrams, use cases, and use case models.
- Experience creating process maps, stakeholder maps, and assessments.
- Experience creating systems diagrams.
- Experience writing business cases and conducting options analysis.
- Experience developing cost-benefit analyses and conducting feasibility studies for business I&IT initiatives.
- Hands-on experience developing effective use cases and user stories.
- Lead and conduct business analysis both on an ongoing basis and for business projects to assess clients' business problems or opportunities, document technical business requirements to meet functional needs, and ensure alignment with OPS project management and related methodologies.
- Apply re-engineering concepts to promote business improvements through alternative, cost-effective service delivery approaches.
- Conduct ongoing business analysis activities within all phases of the project life cycle, including initial technical requirements, detailed business analysis plans, business modelling, analysis of business transformation, new business development, acquired solutions, continual refinement of business requirements, identification of significant changes in requirement documentation, and maintenance of approved business requirements.
- Develop strategies, prepare business cases and cost-benefit analyses, and conduct feasibility studies for business I&IT initiatives.
- Oversee ongoing production support and configuration management.
- Lead and participate in the process for requests for proposals, with a focus on client requirements and evaluation of vendor responses for I&IT business and/or infrastructure solutions.
- Lead and facilitate in-depth workshops to elicit, review, document, and confirm business requirements, business process reengineering, business models, business rules, and user interface design, in order to create the technical framework/specifications for the development of business solutions and/or infrastructure services or platforms.
- Develop performance measures for business analysis evaluations and conduct follow-up assessments to ensure compliance with client clusters and corporate I&IT strategies, policies, and priorities.
- Manage problem identification and resolution activities to ensure timely resolution of production issues.
Experience – 55%
- Experience on medium to large-sized projects as a business analyst or functional consultant.
- Experience with enterprise business architectural concepts to ensure that recommended technologies align with OPS standards.
- Experience developing business cases from start to finish.
- Experience with the software development life cycle, software design, development and integration, database concepts, user interface design principles, change management, quality assurance, risk management, disaster recovery planning, and business continuity planning to develop solutions and/or infrastructure services to meet business needs.
- Experience conducting business analysis reviews, recommending options, changes, and contingency provisions.
- Experience providing technical leadership, functional business analysis, and architecture expertise to project staff, colleagues, and clients.
- Experience in service delivery management, portfolio, program/project management, and resource management to manage business analysis for clients and provide recommendations on clients' I&IT business and infrastructure needs.
- Expertise in all aspects of business analysis, including enterprise-level and client program area business analysis and modelling; related business analysis tools, technology, processes, and methodologies; and business analysis-related technical and business planning.
- Knowledge of I&IT Cluster and corporate policies, directives, guidelines, and procedures related to service delivery processes, enterprise business architecture, and current trends and technologies related to business-driven IT solutions to provide practical expertise in meeting business needs, ensuring traceability of business requirements to I&IT solutions, and compliance with OPS I&IT policies and standards.
- Understanding of clients' policies, programs, business goals and objectives, plans, issues, and resources to identify partnership opportunities and match technology solutions to business requirements while advising on the application of I&IT.
- Experience applying enterprise business architectural concepts to ensure that recommended technologies align with OPS standards.
- Strong analytical and problem-solving skills to assess clients' business requirements, identify the best technology solutions from among alternatives, and ensure clients' expectations are met in a cost-effective manner, both for individual issues and longer-term overall requirements.
- Ability to evaluate directions, trends, standards, and policies in a complex and evolving environment using multiple sources of guidance; identify requirements, develop options, and make recommendations on general and specific information architecture and data management issues.
- Ability to plan, coordinate, and lead all phases of assigned business analysis, process improvements, architecture, or infrastructure projects or services within risk, time, and resource constraints to meet client needs.
- Ensure the quality of business solution recommendations and implementation and ensure integration with enterprise and cluster standards and directions.
- Hands-on experience working in Agile or Scrum environments, conducting sprint planning, facilitating daily standups, and ensuring that business analysis tasks align with iterative development cycles.
- Knowledge of Agile methodologies and the ability to break down complex business requirements into manageable deliverables for development teams.
- Strong skills in managing change processes, including defining change scope, conducting impact analysis, and developing training and communication strategies to ensure smooth transitions for end-users.
- Ability to support end-user adoption by delivering clear communication and training on new systems or process changes.
- Familiarity with user-centred design principles to ensure technology solutions are designed with the end-user experience in mind, improving usability and ensuring effective user adoption.
- Experience with user interface design and prototyping tools such as Figma to translate requirements into user-friendly digital interfaces.
- Experience in budget estimation, cost-benefit analysis, and ROI assessments to support business case development, ensuring that proposed IT solutions deliver value.
- Proficiency with business analysis and project management tools, such as DevOps, MS Visio, and other modelling tools, to document and track business requirements, project milestones, and progress.
- Experience in identifying, assessing, and mitigating risks throughout the project lifecycle, ensuring risks are communicated effectively to stakeholders and that appropriate mitigation strategies are put in place.
- Ability to balance competing priorities, manage expectations, and ensure that business analysis activities are completed within defined timelines.
- Familiarity with quality assurance methodologies and testing processes, including user acceptance testing (UAT), ensuring business requirements are validated against system functionality before deployment.
Communication and Interpersonal Skills – 20%
- Demonstrated ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments.
- Ability to present ideas and suggestions clearly and effectively in a user-friendly manner, ensuring complex information is easily understood by both technical and non-technical audiences.
- Maintain a high level of customer service when interacting with internal and external clients, addressing concerns promptly and professionally.
- Skilled in conveying design concepts and development processes in a clear, understandable manner to diverse stakeholders.
- Proven capability to adapt to changing requirements and navigate dynamic business environments, maintaining focus and efficiency.
- Strong ability to analyse complex business problems logically and systematically, developing innovative and effective solutions.
- Demonstrated effectiveness in working closely with cross-functional teams, including developers, QA specialists, and business stakeholders, to achieve common project goals.
How to Apply
If you are interested and your profile matches the requirements, kindly send the following mandatory documents to
hrsmss@smsoftconsulting.com by
Wednesday, October 14, 2026, at 10:00 AM EST.
Mandatory Documents
- Updated Resume in Word format – Mandatory
- References – Mandatory
- Expected Hourly Rate – Mandatory
- Visa Status – Mandatory
- LinkedIn ID – Mandatory
Without the mandatory documents, we cannot submit a candidate.
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