Client: Ministry of Public and Business Service Delivery and Procurement - RQ11619
We are seeking an experienced
Senior Business Analyst with strong expertise in
business requirements gathering, business process reengineering, Agile methodologies, business modelling, enterprise business architecture, stakeholder engagement, business case development, requirements analysis, user stories, process mapping, systems analysis, and I&IT project delivery.
The successful candidate will support business and technical teams by analyzing business needs, documenting requirements, facilitating workshops, developing business cases, supporting Agile delivery, and ensuring alignment with OPS standards and methodologies.
Role Snapshot
- Job Title: RQ11619 – Business Analyst – Senior
- Client: Ministry of Public and Business Service Delivery and Procurement
- Work Location: Toronto, Ontario, Canada
- Work Arrangement: Onsite – 5 Days per Week
- Estimated Start Date: September 21, 2026
- Estimated End Date: March 31, 2027
- Business Days: 135.00
- Extension: Probable after the initial mandate
- Hours: 7.25 hours per day
- Security Level: No Clearance Required
Must Have
- Leads and facilitates workshops to elicit, review, document, and confirm business requirements, business process reengineering, business models, business rules, and user interface design.
- Knowledge of Agile methodologies and the ability to break down complex business requirements into manageable deliverables for development teams.
- Creates user stories, supports the creation of UX, functional, and technical designs, and ensures that business analysis tasks align with iterative development cycles.
- Experience on medium to large-sized projects as a business analyst or functional consultant.
- Experience with enterprise business architectural concepts to ensure that recommended technologies align with OPS standards.
- Experience developing business cases from start to finish.
- Demonstrated ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments.
- Ability to present ideas and suggestions clearly and effectively in a user-friendly manner, ensuring complex information is easily understood by both technical and non-technical audiences.
Description
Responsibilities
- Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
- Interacts with business stakeholders and subject matter experts to understand their requirements through gathering, documenting, and analysing business needs and requirements.
- Prepares and advises on business analysis policies, processes, best practices, and standards to promote a comprehensive and consistent business analysis practice within the organization.
General Skills
- Leads and conducts business analysis to assess client’s business problems/opportunities and documents business requirements so that I&IT solutions can be determined.
- Applies re-engineering concepts to promote business improvements through alternative and cost-effective service delivery approaches.
- Leads and conducts business analysis at varying levels of detail appropriate to the project and project phases, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies.
- Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives.
- Develops sound processes for requirements gathering, including but not limited to JAD sessions, interviews, mock ups, etc.
- Conducts business modelling, use case modelling, conceptual and logical data modelling, process and data flow modelling, use case surveys, business rules definition, and non-functional requirements definitions for assigned projects.
- Monitors progress, resolves problems, and reports regularly to I&IT management and stakeholders.
- Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up.
- Experience developing strategies, preparing business cases, and cost-benefit analysis.
- Experience conducting requirements gathering, developing documentation, including presentations and briefing notes, and conducting stakeholder engagement.
- Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope.
- Awareness of emerging I&IT trends and technologies.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong verbal and written communication skills.
- Strong interpersonal and negotiation skills.
- A team player with a track record for meeting deadlines.
Desirable Skills
- Experience in the use of information retrieval packages.
- Knowledge and understanding of Information Management principles, concepts, policies, and practices.
- Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions.
- Experience with a wide range of methods, tools, and techniques for business analysis, such as business functional modelling, business event modelling, and business process mapping.
- Experience in structured, object-oriented, and agile methodologies for user requirements.
- Experience developing performance measures for business analysis evaluation and subsequent follow-up.
- Knowledge and understanding of the Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards.
Experience And Skill Set Requirements
Business Analysis and Technical Skills – 25%
- Develops performance measures for business analysis evaluations and conducts follow-up assessments to ensure compliance with client clusters and corporate I&IT strategies, policies, and priorities.
- Proficient in a range of business analysis and project management tools (e.g., DevOps, MS Visio, Figma, and other modelling tools) to document and track business requirements and designs.
- Familiarity with quality assurance methodologies and testing processes, including user acceptance testing (UAT), ensuring business requirements are validated against system functionality before deployment.
- Strong skills in managing change processes, including defining the change scope, conducting impact analysis, and developing training and communication strategies to ensure smooth transitions for end-users.
- Experience leading and conducting business analysis for business projects to assess clients' business problems or opportunities, and document the technical business requirements to meet functional requirements.
- Experience developing context diagrams, use cases, and use case models.
- Experience creating process maps, stakeholder maps, and assessments.
- Experience creating systems diagrams.
- Experience writing business cases and conducting options analysis.
- Experience developing cost-benefit analyses and conducting feasibility studies for business I&IT initiatives.
- Hands-on experience developing effective use cases and user stories.
- Leads and conducts business analysis both on an ongoing basis and for business projects to assess clients' business problems or opportunities, document technical business requirements to meet functional needs, ensuring alignment with OPS project management and related methodologies.
- Applies re-engineering concepts to promote business improvements through alternative, cost-effective service delivery approaches.
- Conducts ongoing business analysis activities within all phases of the project life cycle, including initial technical requirements, detailed business analysis plans, business modeling, analysis of business transformation, new business development, acquired solutions, continual refinement of business requirements, and identification of significant changes in requirement documentation and maintenance of approved business requirements.
- Develops strategies, prepares business cases and cost-benefit analyses, and conducts feasibility studies for business I&IT initiatives.
- Oversees ongoing production support and configuration management.
- Leads and participates in the process for requests for proposals, with a focus on client requirements and evaluation of vendor responses for I&IT business and/or infrastructure solutions.
- Leads and facilitates in-depth workshops to elicit, review, document, and confirm business requirements, business process reengineering, business models, business rules, and user interface design, in order to create the technical framework/specifications for the development of business solutions and/or infrastructure services or platforms.
- Develops performance measures for business analysis evaluations and conducts follow-up assessments to ensure compliance with client clusters and corporate I&IT strategies, policies, and priorities.
- Manages problem identification and resolution activities to ensure timely resolution of production issues.
Experience – 55%
- Experience with the software development life cycle, software design, development and integration, database concepts, user interface design principles, change management, quality assurance, risk management, disaster recovery planning, and business continuity planning to develop solutions and/or infrastructure services to meet business needs.
- Experience conducting business analysis reviews, recommending options, changes, and contingency provisions.
- Experience providing technical leadership, functional business analysis, and architecture expertise to project staff, colleagues, and clients.
- Service delivery management, portfolio, program/project management, and resource management to manage business analysis for clients and provide recommendations on clients' I&IT business and infrastructure needs.
- Expertise in all aspects of business analysis, including enterprise-level and client program area business analysis and modelling; related business analysis tools, technology, processes, and methodologies; and business analysis-related technical and business planning.
- Knowledge of I&IT Cluster and corporate policies, directives, guidelines, and procedures related to service delivery processes, enterprise business architecture, and current trends and technologies related to business-driven IT solutions to provide practical expertise in meeting business needs, ensuring traceability of business requirements to I&IT solutions, and compliance with OPS I&IT policies and standards.
- Understanding of clients' policies, programs, business goals and objectives, plans, issues, and resources to identify partnership opportunities and match technology solutions to business requirements while advising on the application of I&IT.
- Experience applying enterprise business architectural concepts to ensure that recommended technologies align with OPS standards.
- Strong analytical and problem-solving skills to assess clients' business requirements, identify the best technology solutions from among alternatives, and ensure clients' expectations are met in a cost-effective manner, both for individual issues and longer-term overall requirements.
- Ability to evaluate directions, trends, standards, and policies in a complex and evolving environment using multiple sources of guidance; identify requirements, develop options, and make recommendations on general and specific information architecture and data management issues.
- Ability to plan, coordinate, and lead all phases of assigned business analysis, process improvements, architecture, or infrastructure projects or services within risk, time, and resource constraints to meet client needs.
- Ensure the quality of business solution recommendations and implementation and ensure integration with enterprise and cluster standards and directions.
- Hands-on experience working in Agile or Scrum environments, conducting sprint planning, facilitating daily standups, and ensuring that business analysis tasks align with iterative development cycles.
- Knowledge of Agile methodologies and the ability to break down complex business requirements into manageable deliverables for development teams.
- Strong skills in managing change processes, including defining change scope, conducting impact analysis, and developing training and communication strategies to ensure smooth transitions for end-users.
- Ability to support end-user adoption by delivering clear communication and training on new systems or process changes.
- Familiarity with user-centered design principles to ensure technology solutions are designed with the end-user experience in mind, improving usability and ensuring effective user adoption.
- Experience with user interface design and prototyping tools such as Figma to translate requirements into user-friendly digital interfaces.
- Experience in budget estimation, cost-benefit analysis, and ROI assessments to support business case development, ensuring that proposed IT solutions deliver value.
- Proficiency with business analysis and project management tools (e.g., DevOps, MS Visio, and other modelling tools) to document and track business requirements, project milestones, and progress.
- Experience in identifying, assessing, and mitigating risks throughout the project lifecycle, ensuring risks are communicated effectively to stakeholders and that appropriate mitigation strategies are put in place.
- Ability to balance competing priorities, manage expectations, and ensure that business analysis activities are completed within defined timelines.
- Familiarity with quality assurance methodologies and testing processes, including user acceptance testing (UAT), ensuring business requirements are validated against system functionality before deployment.
Communication and Interpersonal Skills – 20%
- Demonstrated ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments.
- Ability to present ideas and suggestions clearly and effectively in a user-friendly manner, ensuring complex information is easily understood by both technical and non-technical audiences.
- Maintain a high level of customer service when interacting with internal and external clients, addressing concerns promptly and professionally.
- Skilled in conveying design concepts and development processes in a clear, understandable manner to diverse stakeholders.
- Proven capability to adapt to changing requirements and navigate dynamic business environments, maintaining focus and efficiency.
- Strong ability to analyse complex business problems logically and systematically, developing innovative and effective solutions.
- Demonstrated effectiveness in working closely with cross-functional teams, including developers, QA specialists, and business stakeholders, to achieve common project goals.
How to Apply
If you are interested in this opportunity and your profile matches the requirements, kindly send the following mandatory documents to
hrsmss@smsoftconsulting.com by
Monday, October 12, 2026, at 10:00 AM EST.
Mandatory Documents
- Updated Resume in Word format
- References
- Expected Hourly Rate
- Visa Status
- LinkedIn ID
Without the mandatory documents, we cannot submit a candidate.
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