Client: Ministry of Public and Business Service Delivery and Procurement - RQ11639
We are seeking a
Senior UX Designer with extensive experience in
UI/UX and Product Design, user research, usability testing, Agile delivery, accessibility, AI-assisted user experiences, business process analysis, and stakeholder engagement. The successful candidate will design intuitive, accessible, and user-centred digital experiences, including AI-assisted workflows that support information gathering, analysis, planning, content development, human review, validation, and approval of AI-generated content.
Role Snapshot
- Job Title: RQ11639 – UX Designer – Senior
- Client: Ministry of Public and Business Service Delivery and Procurement
- Work Location: 777 Bay Street, Toronto, Ontario, Canada
- Work Arrangement: Onsite – 5 Days per Week
- Estimated Start Date: October 1, 2026
- Estimated End Date: March 31, 2027
- Business Days: 120.00
- Extension: Probable after the initial mandate
- Hours: 7.25 hours per day
- Security Level: No Clearance Required
Description
Responsibilities
- Design intuitive, accessible, and user-friendly interfaces.
- Design AI-assisted workflows that support information gathering, analysis, planning, and content development activities.
- Design user experiences that clearly support human review, validation, and approval of AI-generated content.
- Create wireframes, mock-ups, prototypes, process flows, and design specifications.
- Conduct user research, interviews, workshops, and usability testing.
- Translate business requirements into user-centred designs.
- Design and test experiences across desktop, tablet, and mobile devices.
- Collaborate with product owners, business analysts, developers, and curriculum experts throughout the project lifecycle.
- Gather user feedback and continuously improve designs based on testing and business needs.
- Ensure designs meet accessibility standards and support inclusive user experiences.
- Create and maintain design documentation, design systems, and reusable UI components.
- Elicit, document, and validate business requirements, user needs, and process requirements.
- Analyse current and future-state business processes and identify opportunities for improvement.
- Develop user stories, use cases, business rules, and functional requirements.
- Facilitate workshops and stakeholder sessions to gather requirements and build consensus.
- Support requirements traceability and ensure solutions align with business objectives.
Experience And Skill Set Requirements
UI/UX and Product Design – 45%
- Experience as a UX Designer, UI Designer, Product Designer, or similar role.
- Experience designing user interfaces and digital experiences for web-based applications.
- Experience creating user journeys, service blueprints, process flows, wireframes, mock-ups, and interactive prototypes.
- Experience designing responsive applications for desktop, tablet, and mobile devices.
- Experience translating business and user requirements into user-centred designs.
- Experience designing intuitive workflows for complex business processes.
- Experience applying a product mindset and user-centred delivery approach through discovery, design, validation, release, and continuous improvement.
- Experience working collaboratively within Agile product teams to define MVPs, validate assumptions, and support product roadmaps.
- Experience developing personas, user groups, journey maps, task flows, and user-needs statements.
- Experience designing end-to-end services, including digital and non-digital interactions, notifications, support processes, and exception scenarios.
- Experience validating concepts and solutions through prototypes prior to development.
- Experience designing AI-assisted user experiences and workflows.
- Experience designing interfaces that support human review, validation, and approval of AI-generated content.
- Experience designing applications that comply with AODA and WCAG accessibility requirements.
- Experience applying the Ontario Design System or similar design standards.
- Experience creating and maintaining design systems, patterns, and reusable UI components.
- Experience embedding privacy and security by design principles into user experience design.
User Research and Usability Testing – 20%
- Experience planning and conducting user research, interviews, workshops, and usability testing.
- Experience managing end-to-end research activities, including participant recruitment, testing, analysis, and reporting.
- Experience gathering and analysing user feedback and translating findings into design improvements.
- Experience recruiting and engaging representative user groups, including users with accessibility needs.
- Experience conducting qualitative and quantitative research.
- Experience developing and executing usability testing plans.
- Experience conducting accessibility testing using manual and automated approaches.
- Experience supporting screen-reader testing using tools such as JAWS, NVDA, or VoiceOver.
- Experience using accessibility evaluation tools such as axe, WAVE, or similar technologies.
- Experience validating designs through iterative testing and research-informed decision making.
Agile Delivery and Technical Collaboration – 20%
- Experience working in Agile delivery environments using Azure DevOps, Jira, or similar tools.
- Experience translating research findings and business requirements into user stories, functional requirements, and backlog items.
- Experience gathering, documenting, and validating business and functional requirements.
- Experience conducting business process analysis and current-state/future-state assessments.
- Experience developing user stories, use cases, and business process models.
- Experience contributing to sprint planning, backlog refinement, sprint reviews, and retrospectives.
- Experience breaking user experience and design work into implementable delivery increments.
- Experience testing concepts and assumptions early within the design process.
- Experience supporting MVP delivery while maintaining accessibility, privacy, and user experience requirements.
- Experience working closely with developers to ensure designs are implemented successfully.
- Understanding of front-end technologies including HTML, CSS, JavaScript, and Angular.
- Experience designing secure and user-friendly workflows involving role-based access, approvals, notifications, and information management processes.
Communication, Facilitation and Delivery Coordination – 10%
- Strong communication, facilitation, and stakeholder engagement skills.
- Experience facilitating discovery sessions, workshops, requirements discussions, and design reviews.
- Experience working within multidisciplinary delivery teams.
- Experience collaborating with business users, product owners, subject matter experts, developers, accessibility specialists, privacy advisors, and security teams.
- Experience coordinating UX activities, dependencies, and deliverables across multiple stakeholders.
- Experience documenting requirements, design decisions, research findings, and recommendations.
- Experience presenting research findings, design recommendations, risks, and decisions to both technical and executive audiences.
- Proven ability to manage competing priorities and meet project deadlines.
Desirable Skills – 5%
- Experience designing AI-enabled applications, AI assistants, AI agents, or conversational interfaces.
- Experience designing human-in-the-loop workflows and review processes.
- Experience designing applications supporting document management, content review, document generation, or knowledge management.
- Knowledge of responsible AI principles, including transparency, accessibility, privacy, and human oversight.
- Working knowledge of the Ontario Digital Service Standard, including user research, service design, accessibility, iterative delivery, privacy, security, and performance measurement.
- Experience within the Ontario Public Service or broader public sector.
- Experience working on education, learning, knowledge management, or content management platforms.
- Experience designing applications for large and diverse user groups.
How to Apply
If you are interested and your profile matches the requirements, kindly send the following
mandatory documents to
hrsmss@smsoftconsulting.com by
Tuesday, October 13, 2026, at 1:00 PM EST.
Mandatory Documents
- Updated Resume in Word format
- References
- Expected Hourly Rate
- Visa Status
- LinkedIn ID
Without the mandatory documents, we cannot submit a candidate.
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