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Added 5 mins ago
RB
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S M Software Solutions Inc

RQ11648 – Business Analyst – Senior

Toronto, ON, Canada

Internship

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Job details

Job type: Internship
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 11, 2026

Original job description

Client: Ministry of Public and Business Service Delivery and Procurement - RQ11648

We are seeking a Senior Business Analyst with extensive experience in business analysis, requirements gathering, requirements management, business process modelling, stakeholder engagement, systems re-engineering, workflow optimization, data analysis, and IT solution development. The successful candidate will work closely with business stakeholders, subject matter experts, IT teams, and external vendors to analyse business needs, define requirements, develop process models, support digital transformation initiatives, and ensure alignment with OPS methodologies and governance frameworks.

Role Snapshot

Job Title: RQ11648 – Business Analyst – Senior
Client: Ministry of Public and Business Service Delivery and Procurement
Work Location: Toronto, Ontario, Canada
Work Arrangement: Onsite – 5 Days per Week
Estimated Start Date: September 21, 2026
Estimated End Date: March 31, 2027
Business Days: 135.00
Extension: Probable after the initial mandate
Hours: 7.25 hours per day
Security Level: No Clearance Required

Must Have

Proven experience in gathering, analysing, and documenting data, system, and business requirements.
Expertise in Business Analysis working vision diagrams and swim lane diagrams.
Ability to define use cases, user stories, and acceptance criteria for IT solutions.
Ability to effectively liaise between business users, IT teams, and external vendors.
Experience leading requirements workshops, JAD sessions, and stakeholder interviews.
Experience with:

JIRA
Confluence
Azure DevOps for requirements tracking and project collaboration

Experience with:

Visio
Lucidchart
MIRO for process modelling and workflow visualization
Figma

Description

Responsibilities

Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analysing business needs and requirements.
Prepares and advises on business analysis policies, processes, best practices, and standards to promote a comprehensive and consistent business analysis practice within the organization.

General Skills

Leads and conducts business analysis in order to assess client’s business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined.
Applies re-engineering concepts to promote business improvements through alternative and cost-effective service delivery approaches.
Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies.
Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives.
Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mock-ups, etc.
Conducts business modelling; use case modelling; conceptual and logical data modelling; process and data flow modelling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects.
Monitors progress, resolves problems, and reports regularly to I&IT management and stakeholders.
Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up.
Experience developing strategies, preparing business cases and cost-benefit analysis.
Experience conducting requirements gathering, developing documentation, including presentations and briefing notes, and conducting stakeholder engagement.
Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope.
Awareness of emerging I&IT trends and technologies.
Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
A team player with a track record for meeting deadlines.

Desirable Skills

Experience in the use of information retrieval packages.
Knowledge and understanding of Information Management principles, concepts, policies, and practices.
Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions.
Experience with a wide range of methods, tools, and techniques for business analysis such as:

Business functional modelling
Business event modelling
Business process mapping

Experience in structured, object-oriented, and Agile methodologies for user requirements.
Experience developing performance measures for business analysis evaluation and subsequent follow-up.
Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.

Experience And Skill Set Requirements

Data & Business Analysis & Requirements Management – 35%

Strong analytical skills for identifying business problems and proposing solutions.
Experience in systems re-engineering and workflow optimization.
Experience with database analysis and SQL language.

Stakeholder Engagement & Communication – 25%

Excellent documentation and presentation skills for communicating business needs to technical teams.
Strong negotiation and facilitation skills to align diverse stakeholder interests.

Technical & Tools Proficiency – 15%

Hands-on experience with data and business analysis tools, including:

SharePoint
MS Teams for document management and team collaboration

Familiarity with data-driven decision-making tools such as:

Power BI
SQL
Advanced Excel

Knowledge of ERP, CRM, or Cloud-based business solutions is an asset.

Systems Optimization & Digital Transformation – 20%

Experience leading systems re-engineering initiatives to improve efficiency.
Ability to identify automation opportunities and workflow enhancements.
Understanding of Agile (Scrum, Kanban) and Waterfall methodologies to support IT teams.
Strong problem-solving skills with a focus on data-driven decision-making.

Public Sector (OPS) Experience – 5%

Prior experience working in Ontario Public Sector (OPS) or other government environments.
Familiarity with OPS governance frameworks, including:

Stage Gate
ITIL
Security policies
Other applicable governance frameworks

Understanding of OPS procurement, regulatory compliance, and service delivery models.

How to Apply

If you are interested and your profile matches the requirements, kindly send the following mandatory documents to hrsmss@smsoftconsulting.com by Tuesday, October 13, 2026, at 10:00 AM EST.

Mandatory Documents

Updated Resume in Word format
References
Expected Hourly Rate
Visa Status
LinkedIn ID

Without the mandatory documents, we cannot submit a candidate.

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Note

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You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

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More about this job

Responsibilities

Lead business analysis activities to identify business needs, gather and document requirements, model processes, and define IT solution requirements. Collaborate with stakeholders, subject matter experts, IT teams, and vendors to support systems re-engineering, workflow improvements, and digital transformation in alignment with OPS methodologies and governance.

Requirements

Requires extensive senior-level business analysis experience, including requirements management, process modeling, systems re-engineering, data analysis, and stakeholder facilitation. Candidates should be proficient with requirements and modeling tools, able to communicate effectively across business and technical teams, and familiar with Agile and Waterfall approaches; Ontario Public Sector experience is an asset.

Skills

Business Analysis
Requirements Gathering
Requirements Management
Business Process Modeling
Stakeholder Engagement
Systems Re-engineering
Workflow Optimization
Data Analysis
SQL
Use Case Modeling
Agile Methodologies
Business Case Development
Cost-Benefit Analysis
JIRA
Confluence
Azure DevOps

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Requirements Gathering
Requirements Management
Business Process Modeling
Swim Lane Diagrams
Use Cases
User Stories
Acceptance Criteria
JIRA
Confluence
Azure DevOps
Visio
Lucidchart
Miro
Figma
SharePoint
Microsoft Teams
Power BI
SQL
Advanced Excel
Systems Re-engineering
Workflow Optimization
Digital Transformation
Agile
Scrum
Kanban
Waterfall
JAD Sessions
OPS Governance
ITIL

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