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S M Software Solutions Inc

RQ11705 – Solutions Designer – Senior

Toronto, ON, Canada

Internship

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Job details

Job type: Internship
Apply by: Nov 11, 2026
Posting language: English
Posted: Oct 12, 2026

Original job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11705

We are seeking a Senior Solutions Designer with extensive experience in Oracle Siebel CRM, Adobe Experience Manager (AEM), business and functional design documentation, application flows, and business architecture. The ideal candidate will have strong expertise in gathering and translating business requirements into functional and technical solution designs, developing application workflows and screen mock-ups, conducting user research, and ensuring accessibility and quality assurance standards are maintained.

The successful candidate will be responsible for designing hosting technology solutions based on client specifications, standards, policies, best practices, and cost models while supporting business requirements and project deliverables. Experience with public-sector environments, transfer payment or grant models, and corporate quality assurance standards will be considered an asset.

Role Snapshot

Job Title: RQ11705 – Solutions Designer – Senior
Client: Ministry of Public and Business Service Delivery and Procurement
Work Location: 222 Jarvis Street, Toronto, Ontario, Canada
Work Arrangement: Onsite – 5 Days per Week
Estimated Start Date: October 13, 2026
Estimated End Date: March 31, 2027
Business Days: 38.00
Extension: Probable after the initial mandate
Hours: 7.25 hours per day
Working Schedule: Monday to Friday, between 8:00 AM and 5:00 PM, excluding lunch breaks
Security Level: No Clearance Required

Must Have

At least 7+ years of experience designing solutions using Oracle Siebel CRM or Adobe AEM technologies.
Experience developing business design documents and functional and non-functional requirements.
Experience developing high-level application flows to support business requirements.
Experience developing functional design documents.
7+ years of experience in Siebel and Adobe AEM solution implementation.
Demonstrated experience creating and updating business architecture artefacts.

Nice to Have

Experience with the Public Sector Transfer Payment (Grant) Model would be an asset.
Experience ensuring that corporate QA standards are followed and maintained would be an asset.
Prior Ontario Public Service (OPS) or public-sector experience.

Description

Responsibilities

Undertakes the design of hosting technology solutions based on the client's service specifications, standards, policies, best practices, and cost models to meet client application business requirements and project or initiative deliverables.

General Skills

Knowledge of integrated networking technologies, mainframe and midrange servers, enterprise storage and Storage Area Networks (SAN), and personal computer system technologies.
Knowledge of related best practices, OPS directory and messaging standards, standard facilities infrastructure and architecture management, facility service delivery processes, infrastructure policies, procedures and direction, cost models, and procurement processes.
Ability to gather client business requirements, corporate I&IT information mandates, client information technology strategic plans, environmental requirements, and standards.
Ability to participate in solution development and provide advice on short- and long-term solution service development activities.
Knowledge of leading-edge technology design criteria, security and recovery procedures, and the preparation of technical specifications for the installation, testing, and performance of integrated, multi-service systems. Ability to assess the performance and capacity of existing systems, recommend performance improvements, and develop technical documentation.
Experience planning, migrating, implementing, and sustaining large, complex system development projects.
Knowledge of technology developments, trends, and new products to evaluate their application to clients' short- and long-term technology requirements.
Basic knowledge of project management methodologies, such as PMBOK, analytical tools, and processes.
Conceptual and analytical skills to assess and evaluate client needs and conduct cost-benefit analyses for new technology requirements when planning and designing solutions.
Experience designing and developing large, complex, highly available, mission-critical server applications.
Experience evaluating systems to assess conditions, technical performance, and capacity of existing systems and determine the need and feasibility of expansion, renovation, or replacement.
Excellent analytical, problem-solving, and decision-making skills, verbal and written communication skills, interpersonal skills, negotiation skills, and teamwork skills.
A team player with a track record of meeting deadlines.

Experience And Skill Set Requirements

Technical Solution and Development Skills – 40%
Experience creating detailed process flows and developing high-level screen designs that map process steps to actual views in software solutions.
Experience designing solutions with user experience and accessibility requirements, including WCAG and AODA.
Experience conducting user research and usability testing.
Experience developing user personas and user journey maps.
Experience analysing user feedback and designing solutions to address user issues and pain points.
Experience creating wireframes and high-fidelity mock-ups using UI prototyping software such as Figma or Adobe XD.
Experience researching and applying industry best practices.
Demonstrated experience developing business and system use cases and identifying and documenting business rules.
Demonstrated experience creating and analysing business requirements documents.
Demonstrated experience identifying risks and providing solutions.
Demonstrated experience creating quality assurance plans and writing test cases.
Experience working with Oracle Policy Automation (OPA) / Oracle Intelligent Advisor (OIA) is a strong asset.
Technology Skills – 35%
Demonstrated experience with change management methodologies.
Demonstrated experience documenting test strategies, scenarios, and plans for user acceptance testing (UAT).
Demonstrated experience with Rational Unified Process (RUP).
Experience developing application view visibility and CRUD (Create, Read, Update, Delete) matrices.
Experience developing application screen mock-ups and screen flows, and translating screen designs and workflows into wireframes and/or prototypes.
Soft Skills – 20%
Strong written and verbal communication skills.
Ability to develop and present new ideas and conceptualize new approaches and solutions.
Excellent interpersonal relations and demonstrated ability to work effectively with others in teams.
Demonstrated ability to work effectively with functional and technical teams.
Demonstrated ability to participate in a large team and work closely with individual team members.
Proven analytical skills and systematic problem-solving abilities.
Strong ability to work under pressure, manage aggressive timelines, and adapt to change.
Demonstrated ability to work well and communicate effectively with clients, bridging client business requirements and technical teams.
Public Sector Experience – 5%
Public-sector experience relevant to the role and the client's environment.

How to Apply

If you are interested and your profile matches the requirements, kindly send the following mandatory documents to hrsmss@smsoftconsulting.com by Tuesday, October 13, 2026, at 10:00 AM EST.

Mandatory Documents

Updated Resume in Word format (Mandatory)
References (Mandatory)
Expected Hourly Rate (Mandatory)
Visa Status (Mandatory)
LinkedIn ID (Mandatory)

Without the mandatory documents, we cannot submit a candidate.

WhatsApp Group

For daily job updates, you can also join our WhatsApp group using the link below:

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Additional Information

This position is listed as Onsite. The resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00 AM and 5:00 PM, excluding lunch breaks, every Monday to Friday inclusive, at the identified Ontario Public Service (OPS) office location.

5 days onsite.

Email is the best way to reach us.

You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

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More about this job

Responsibilities

Design hosting technology solutions that meet client specifications, standards, policies, best practices, cost models, and business requirements. Develop and document solution designs, application flows, screen mock-ups, and user-centered workflows while supporting accessibility, quality assurance, and project deliverables.

Requirements

Requires at least seven years of experience designing and implementing solutions using Oracle Siebel CRM or Adobe Experience Manager, along with experience producing business and functional design documents, requirements, application flows, and business architecture artefacts. Candidates should also bring strong skills in user research, accessibility, prototyping, testing, communication, and collaboration; public-sector experience and transfer payment or grant model knowledge are assets.

Skills

Oracle Siebel CRM
Adobe Experience Manager
Business Architecture
Functional Design
Requirements Analysis
Application Workflows
User Research
Usability Testing
Accessibility
Wireframing
Figma
Adobe XD
Quality Assurance
User Acceptance Testing
Change Management
Rational Unified Process

Visa sponsorship

Not detected in the job text

Keywords

Oracle Siebel CRM
Adobe Experience Manager
Oracle Policy Automation
Oracle Intelligent Advisor
Figma
Adobe XD
WCAG
AODA
Business Architecture
Functional Requirements
Non-Functional Requirements
Application Flows
Screen Mock-Ups
Wireframes
User Research
Usability Testing
User Personas
User Journey Maps
Quality Assurance
Test Cases
User Acceptance Testing
Change Management
Rational Unified Process
CRUD Matrices
Public Sector
Transfer Payment Model
Grant Model
Hosting Technology Solutions
Storage Area Networks
PMBOK

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