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Added 4 mins ago
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Operating Model and Service Transition Analyst, Contact Centre
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Closed listing

S M Software Solutions Inc

RQ11714 – Business Analyst – Senior

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Nov 9, 2026
Posting language: English
Posted: Oct 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

Client: Ministry of Treasury Board Secretariat – RQ11714

We are seeking a Senior Business Analyst / Procurement Writer with strong writing, communication, public-sector procurement, and project coordination skills. The successful candidate will be responsible for developing, reviewing, and refining Request for Bid (RFB) documents and procurement strategies, translating complex technical and legal information into clear, user-centred content, and ensuring that procurement activities align with Ontario Public Service (OPS) standards, procurement best practices, accessibility requirements, and fairness principles.

The ideal candidate will have experience in content strategy, inclusive writing, plain-language communication, digital service delivery, stakeholder engagement, procurement documentation, risk management, and facilitating reviews and approvals. This role will support the development of high-quality procurement documents that clearly define business objectives, scope, requirements, deliverables, timelines, and evaluation considerations.

Role Snapshot

Job Title: RQ11714 – Business Analyst – Senior
Client: Ministry of Treasury Board Secretariat
Work Location: 222 Jarvis Street, Toronto, Ontario, Canada
Work Arrangement: Onsite – 5 Days per Week
Estimated Start Date: November 9, 2026
Estimated End Date: August 26, 2027
Business Days: 200.00
Extension: Probable after the initial mandate
Hours: 7.25 hours per day
Working Schedule: Monday to Friday, between 8:00 AM and 5:00 PM, excluding lunch breaks
Security Level: CRJMC

Description

Responsibilities

The Senior Business Analyst / Procurement Writer is responsible for creating content in various formats that provide users with the information they need. This role involves designing, writing, and editing content intended for public consumption, including digital services, mobile applications, and Ontario.ca, the province's flagship website.

The successful candidate will document Request for Bid (RFB) requirements and procurement strategies throughout the service design cycle to produce digital content that helps people find the information they need, when and where they need it.

Key Responsibilities Include

Make government information easy to understand and use through clear, focused writing.
Research, plan, write, design, deliver, evaluate, and maintain user-centred web content.
Follow standards for inclusive, plain-language, user-centred content design.
Deliver exceptional content and positive online experiences for the people of Ontario.
Review the initial RFB draft package and support its continued development and writing.
Incorporate team feedback received on the RFB and make all required updates to RFB documents in a timely manner.
Ensure that activities follow the client's standard procurement processes while leveraging procurement best practices, tools, methods, and approaches.
Provide proven frameworks, methodologies, models, and tools.
Provide knowledge transfer, advice, coaching, and facilitation.
Prepare documents and associated briefing materials.
Review RFB documents to ensure quality and appropriate structure to successfully deliver the expected business results.
Coach and facilitate the development of scope statements, business objectives, and requirements with the project team, providing expertise and advice and ensuring the procurement opportunity is clearly identified. Ensure certainty regarding scope, timing, objectives, and other critical business information.
Ensure deliverables align with recommendations and guidance from the independent Fairness Commissioner identified by the client, supporting transparent, fair, and open procurement activities.
Provide advice on potential obstacles to vendor participation.
Ensure procurement documents clearly and appropriately explain the intended scope, requirements, and deliverables.
Identify issues, risks, and mitigation strategies throughout the procurement process.
Facilitate team reviews and approvals of draft procurement documents and make required updates.
Provide advice and knowledge transfer to identified client resources throughout the project, including leading practices that may not be part of the current OPS procurement lifecycle.
Identify risks and provide recommendations to mitigate risks throughout the evaluation process.
Participate in meetings with senior management as required.
Apply knowledge of market capabilities and conditions, similar procurements in other organizations and jurisdictions, industry trends, the available vendor pool, product and service scope, and service and pricing models to meet business objectives.
Develop options and assess implications for potential procurement approaches.
Identify critical success factors with the project team to inform procurement success.
Assist with facilitating consensus meetings.
Assist with contract award activities as required, including preparing the draft Form of Agreement (FOA).
Provide advice on the Statement of Work (SOW).
Support the team in onboarding the successful vendor, if required.

Experience

The successful candidate should demonstrate experience in the following areas:

Content strategy (RFB), inclusive writing, and user-centred design for high-quality digital experiences.
Communicating complex information clearly and concisely.
Government policies, standards, and legislation relating to digital service delivery, including the Digital Service Standard and the Simpler, Faster, Better Services Act.
SEO, journey mapping, user stories, information architecture, content auditing and evaluation, wireframing, prototyping, persona development, user research, and content testing.
French language and accessibility standards, including FLSA and AODA / WCAG 2.0 AA.
Managing multiple projects with impeccable attention to detail.
Political acuity, collaboration, and relationship management on sensitive projects.
Working in multidisciplinary teams using Agile product development tools and techniques, including Miro, Figma, Jamboard, Mural, and similar tools.
Analysing analytics, feedback, and user research findings to continuously improve services.

Experience And Skill Set Requirements

Advanced Writing and Communication Skills – 40%
Clear and Concise Drafting: Ability to simplify complex technical or legal information into plain, easy-to-understand language.
Persuasive Writing: Ability to craft compelling arguments in tender responses, executive summaries, and case studies to persuade vendors.
Technical Accuracy: Ensure that Request for Proposal (RFP) and Request for Bid (RFB) documents adhere to technical specifications.
Editing and Proofreading: Demonstrate meticulous attention to detail to ensure error-free documentation while following established guidelines.
Technical Procurement Knowledge – 30%
Tender Process Expertise: Knowledge of public-sector procurement processes, specifically those used by the Ontario Public Service (OPS).
Contractual Understanding: Knowledge of contract law, terms, and conditions to accurately reflect legal requirements in procurement documents.
Project Management and Organizational Skills – 20%
Time Management: Ability to manage multiple deadlines and deliverables without sacrificing quality.
Information Gathering: Ability to collect data from subject matter experts (SMEs) and gather information from multiple sources while documenting where the information came from and who provided it.
Deliverable Management: Ability to maintain deliverable timelines and ensure timely completion of assigned activities.
Interpersonal Skills – 10%
Collaboration: Ability to work with various parties and stakeholders to gather input and achieve alignment.
Stakeholder Management: Ability to engage with stakeholders and provide timely updates to executives.

How to Apply

If you are interested and your profile matches the requirements, kindly send the following mandatory documents to hrsmss@smsoftconsulting.com by Thursday, October 15, 2026, at 10:00 AM EST.

Mandatory Documents

Updated Resume in Word format (Mandatory)
References (Mandatory)
Expected Hourly Rate (Mandatory)
Visa Status (Mandatory)
LinkedIn ID (Mandatory)

Without the mandatory documents, we cannot submit a candidate.

WhatsApp Group

For daily job updates, you can also join our WhatsApp group using the link below:

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Additional Information

Onsite Work Requirement

The successful candidate is expected to work onsite five days per week, for 7.25 hours per calendar day, between the standard working hours of 8:00 AM and 5:00 PM, excluding lunch breaks, Monday to Friday inclusive, at the identified Ontario Public Service (OPS) office location.

5 days onsite.

Email is the best way to reach us.

You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

About employer

More about this job

Responsibilities

Develop, review, and refine procurement strategies and Request for Bid documents, translating complex technical and legal information into clear, accessible, user-centred content. Coordinate stakeholder reviews and approvals, manage procurement risks, and ensure documents align with OPS standards, fairness principles, and business objectives.

Requirements

The role requires advanced writing and communication skills, knowledge of public-sector procurement and contractual requirements, and strong project organization and stakeholder collaboration. Relevant experience includes inclusive digital content, accessibility standards, Agile multidisciplinary work, user research and content design, and managing multiple deadlines with meticulous attention to detail.

Skills

Plain-Language Writing
Procurement Documentation
Public-Sector Procurement
Content Strategy
User-Centred Design
Stakeholder Management
Project Coordination
Contractual Knowledge
Risk Management
Editing and Proofreading
Requirements Gathering
Accessibility Standards
Agile Product Development
Information Architecture
SEO
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Request For Bid (RFB)
Request For Proposal (RFP)
Procurement Strategy
Ontario Public Service (OPS)
Digital Service Standard
Simpler, Faster, Better Services Act
FLSA
AODA
WCAG 2.0 AA
SEO
Journey Mapping
User Stories
Information Architecture
Content Auditing
Wireframing
Prototyping
Persona Development
User Research
Content Testing
Agile
Miro
Figma
Jamboard
Mural
Statement Of Work (SOW)
Form Of Agreement (FOA)
Fairness Commissioner
Contract Law
Risk Mitigation
Vendor Evaluation

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