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Added 14 hours ago
Business Analyst
Public Service Delivery
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…implementation, and maintenance of IT enhancements that meet client and staff needs. Investigate and analyze problems or issues raised by staff and clients, determine appropriate actions,…
Added 16 hours ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11715
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RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11715
Added 1 day ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11715
Added 1 day ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11715
Added 1 day ago
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S M Software Solutions Inc

RQ11715 – Business Analyst – Senior

Toronto, ON, Canada

Internship

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Job details

Job type: Internship
Apply by: Nov 23, 2026
Posting language: English
Posted: Oct 24, 2026

Original job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11715

We are seeking a Senior Business Analyst with extensive experience leading business analysis for large, complex digital and I&IT initiatives. The ideal candidate will have strong expertise in requirements elicitation and management, business-process modelling, service design, stakeholder engagement, Agile delivery, and implementation support. The successful candidate will work closely with business stakeholders, policy teams, vendors, and technical teams to translate legislative, regulatory, policy, operational, and business needs into clear and actionable business and solution requirements while maintaining end-to-end requirements traceability throughout the project lifecycle.

Role Snapshot

Job Title: RQ11715 – Business Analyst – Senior
Client: Ministry of Public and Business Service Delivery and Procurement
Work Location: 222 Jarvis Street, 5th Floor, Toronto, Ontario, Canada
Work Arrangement: Onsite – 5 Days per Week
Estimated Start Date: November 2, 2026
Estimated End Date: September 28, 2027
Business Days: 230.00
Extension: Probable after the initial mandate
Hours: 7.25 hours per day
Security Level: No Clearance Required

Must Have

Experience working with vendor-based solutions, including collaborating with vendors to define requirements, assess solution fit, and support implementation.
Experience collaborating with policy teams to assess emerging legislative, regulatory, and policy changes and translate them into business and solution requirements.
Experience leading business analysis for large, complex digital or I&IT initiatives.
Experience eliciting, documenting, validating, and managing business, functional, non-functional, data, and reporting requirements.
Experience developing business-process models, use cases, user stories, acceptance criteria, data requirements, and traceability matrices.
Experience facilitating requirements workshops with business, policy, operational, legal, privacy, security, and technology stakeholders.
Ability to maintain requirements traceability throughout design, development, testing, and implementation.

Nice to Have

Prior Ontario Public Service (OPS) or public sector experience.

Description

Responsibilities

Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
Interacts with business stakeholders and subject matter experts to understand their requirements through gathering, documenting, and analysing business needs and requirements.
Prepares and advises on business analysis policies, processes, best practices, and standards to promote a comprehensive and consistent business analysis practice within the organization.

General Skills

Leads and conducts business analysis to assess clients' business problems and opportunities and documents business requirements in such a way that I&IT solutions can be determined.
Applies re-engineering concepts to promote business improvements through alternative and cost-effective service delivery approaches.
Leads and conducts business analysis at varying levels of detail appropriate to the project and its phases, aligning with the OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies.
Develops strategies, prepares business cases and cost-benefit analyses, and conducts feasibility studies for business I&IT initiatives.
Develops sound processes for requirements gathering, including but not limited to Joint Application Design (JAD) sessions, interviews, mock-ups, and other techniques.
Conducts business modelling, use case modelling, conceptual and logical data modelling, process and data flow modelling, use case surveys, business rules definition, and non-functional requirements definitions for assigned projects.
Monitors progress, resolves problems, and reports regularly to I&IT management and stakeholders.
Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up.
Develops strategies and prepares business cases and cost-benefit analyses.
Conducts requirements gathering, develops documentation including presentations and briefing notes, and conducts stakeholder engagement.
Maintains awareness of emerging I&IT trends and technologies.
Demonstrates excellent analytical, problem-solving, and decision-making skills, along with strong verbal and written communication, interpersonal, and negotiation skills.
Works effectively as a team player with a track record of meeting deadlines.

Experience

Experience leading business analysis for large, complex digital or I&IT initiatives.
Experience eliciting, documenting, validating, and managing business, functional, non-functional, data, and reporting requirements.
Experience developing business-process models, use cases, user stories, acceptance criteria, data requirements, and traceability matrices.
Experience facilitating requirements workshops with business, policy, operational, legal, privacy, security, and technology stakeholders.
Experience analysing current-state processes and designing improved future-state processes.
Experience supporting product backlogs, prioritization, sprint planning, testing, and implementation activities.
Experience identifying gaps, assumptions, constraints, dependencies, risks, and impacts.
Experience supporting privacy assessments and documenting personal-information flows and business uses.
Experience supporting user experience research and design activities.
Experience working with government registries.
Experience collaborating with policy teams to assess emerging legislative, regulatory, and policy changes and translate them into business and solution requirements.
Experience working with vendor-based solutions, including collaborating with vendors to define requirements, assess solution fit, and support implementation.
Experience preparing executive-level materials, recommendations, options analyses, and status updates.

General Skills / Duties

Plan and lead requirements elicitation and analysis activities.
Document business requirements, functional requirements, non-functional requirements, user stories, acceptance criteria, and business rules.
Develop current-state and future-state business-process models.
Maintain requirements traceability throughout design, development, testing, and implementation.
Facilitate workshops, interviews, walkthroughs, and requirements-validation sessions.
Support backlog refinement and prioritization.
Coordinate business input into user experience, privacy, security, architecture, data, and testing activities.
Assist with test planning, test-case development, defect triage, and business acceptance testing.
Assess operational impacts and support implementation-readiness activities.
Prepare decision materials, presentations, reports, and recommendations for senior stakeholders.

Experience And Skill Set Requirements

Business Analysis Experience – 35%
Experience leading business analysis on large-scale digital initiatives.
Experience documenting requirements, process models, user stories, business rules, and acceptance criteria.
Experience maintaining end-to-end requirements traceability.
Process and Service Design – 20%
Experience analysing and redesigning complex business processes.
Experience developing current-state and future-state models.
Experience supporting user-centred service design.
Delivery, Testing, and Implementation – 25%
Experience working in Agile, iterative, or hybrid delivery environments.
Experience supporting backlog management, testing, defect resolution, and implementation readiness.
Experience coordinating deliverables across business and technical teams.
Communication and Stakeholder Management – 20%
Excellent facilitation, writing, presentation, negotiation, and problem-solving skills.
Experience engaging senior executives and diverse stakeholder groups.
Ability to translate effectively between business and technical audiences.

How to Apply

If you are interested and your profile matches the requirements, kindly send the following mandatory documents to hrsmss@smsoftconsulting.com by Monday, October 26, 2026, at 10:00 AM EST.

Mandatory Documents

Updated Resume in Word format (Mandatory)
References (Mandatory)
Expected Hourly Rate (Mandatory)
Visa Status (Mandatory)
LinkedIn ID (Mandatory)

Without the mandatory documents, we cannot submit a candidate.

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Note

Work Arrangement: Onsite – 5 days per week.

Email is the best way to reach us.

You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

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More about this job

Responsibilities

Lead business analysis for complex digital and I&IT initiatives, eliciting and documenting requirements and modeling current- and future-state processes. Maintain requirements traceability and coordinate with business, policy, vendor, and technical stakeholders to support design, testing, implementation, and executive decision-making.

Requirements

The role requires extensive experience leading business analysis for large, complex digital initiatives, including requirements management, process and service design, Agile delivery, and implementation support. Candidates must also have experience with vendor-based solutions and translating legislative, regulatory, and policy changes into actionable requirements; public-sector experience is preferred.

Skills

Business Analysis
Requirements Elicitation and Management
Requirements Traceability
Business Process Modeling
Service Design
Stakeholder Engagement
Agile Delivery
User Stories and Acceptance Criteria
Data and Reporting Requirements
Backlog Management
Testing and Implementation Support
Privacy Assessment
Vendor Solution Assessment
Policy and Regulatory Analysis
Facilitation
Executive Communications

Visa sponsorship

Not detected in the job text

Keywords

I&IT
Business Analysis
Requirements Elicitation
Requirements Traceability
Business Process Modeling
Use Case Modeling
Data Modeling
Data Flow Modeling
Service Design
Agile
Product Backlog
User Stories
Acceptance Criteria
Joint Application Design
OPS Unified Project Management Methodology
Enterprise Architecture
Systems Development Methodologies
Business Cases
Cost-Benefit Analysis
Feasibility Studies
Privacy Assessments
Personal Information Flows
Business Acceptance Testing
Defect Triage
Vendor-Based Solutions
Government Registries
Legislative and Regulatory Analysis
Stakeholder Engagement
User Experience Research
Implementation Readiness

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