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Added 11 hours ago
Senior Help Desk Support & System Administrator
Strategic Group
Calgary, AB
The Senior Help Desk Support & System Administrator is responsible for delivering advanced technical support while owning the day-to-day administration of the organization’s core server,…
Added 17 hours ago
CO
Network Administrator – Information Technology
City of Methuen
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
A minimum of three (3) years of experience as Network Administrator or equivalent. Four-year degree in the field of computer science and/or equivalent work experience. Project management…
Added 17 hours ago
PC
Project Administrator
PEI College of Family Physicians
Charlottetown, PE
- Part-time
The Project Administrator provides administrative and logistical support for the Province-Wide Small Group CME and Peer Support Program for Family Physicians in Prince Edward Island.…
Added 21 hours ago
G
Bilingual Account Manager - Small Business Consulting, Gallagher Benefit Services
Gallagher
Ottawa, ON
- Full-time
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel…
Added 1 day ago
HM
office administrator
HT Media Group
New Westminster, BC
- Full-time
Co-ordinate and plan for office services such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, maintenance and security services
Added 1 day ago
MG
Technical Analyst, Database
Michael Garron Hospital
Toronto, ON
- Full-time
Reporting to the IT Manager – Technical and Client Services, the Technical Analyst is responsible for the effective provisioning, installation, configuration, operation, security, access…
Added 1 day ago
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Art Services Technician
Art Gallery of Ontario
Toronto, ON
- Full-time
Under the direction of the Senior Art Services Technician and/or Manager, installs and dismantles works of art in gallery spaces as well as temporary artist installations for events.…
Added 1 day ago
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Senior Mechanical Estimator
Worley
Calgary, AB
- Full-time
…consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and…
Added 1 day ago
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Senior Mechanical Estimator
Worley
AB · Edmonton, AB
- Full-time
…consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and…
Added 1 day ago
TI
Salesforce Delivery Lead
Techpros IT Solutions Inc.
Brampton, ON
- Full-time
Company Description Techpros IT Solutions Inc. provides end-to-end technology services and support, helping organizations modernize and optimize their IT environments. The company delivers…
Added 1 day ago
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Senior Salesforce Analyst, Marketing Delivery
TD
Toronto, ON
- Full-time
4+ years of experience in direct marketing, campaign management, marketing analytics, consulting, agency, financial services, telecom, or another high-volume marketing environment.
Added 1 day ago
FC
Administrateur(trice) de contrats de Sous-traitance / Subcontract Administrator
Flatiron Construction Corp
QC · Quebec City, QC
- Other
Are you a detail-oriented professional with a knack for navigating complex contractual landscapes? As a Subcontract Administrator, you will be primarily responsible for coordinating the…
Added 1 day ago
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Estimating Administrator
PTW Energy Services
Nisku, AB
- Full-time
Minimum 3 years' experience in an administrative role (estimating or construction/project experience preferred).
Added 1 day ago
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Manager, Campus Security Operations and Systems
Douglas College
New Westminster, BC
- Full-time
…and facilities through the oversight of contracted security services, crime prevention initiatives, emergency response support, communications, reporting and administration in collaboration…
Added 1 day ago
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Business Intelligence Database Developer
Workers Compensation Board of Manitoba
Winnipeg, MB
- Full-time
Ensures the business intelligence applications and databases are pro-actively maintained and available for Business and Project teams to use.
Added 1 day ago
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Construction Site Administration
Kiewit
AB · Edmonton, AB
- Full-time
Kiewit Energy Canada is seeking a Construction Site Administrator to support operations at our Edmonton Mod Yard. This role is embedded in an active construction environment and is critical…
Added 1 day ago
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Senior Estimator
Worley
Calgary, AB · Edmonton, AB
- Full-time
…consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and…
Added 1 day ago
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Coordinator, People & Culture
Upper Canada Collage
Toronto, ON
- $55,622 to $73,004 CAD / year
- Full-time
…responsive, effective, and people centered human resources services. This role serves as the primary point of contact for all recruitment activity, employee documentation and…
Added 1 day ago
Supply Chain Document Administrator (Permanent)
Babcock
Victoria, BC
Working for us, you’ll help ensure that Canada’s critical services and assets are readily available, reliable, and capable for our defence and civil customers and contribute to Babcock’s…
Added 1 day ago
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Supply Chain Document Administrator (Permanent)
Babcock Canada Inc.
Victoria, BC
- Full-time
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Added 1 day ago
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Procurement Student – Winter 2027
AtkinsRéalis
Mississauga, ON
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…are assigned depending on the business needs in support of Project and…
Added 1 day ago
Warehouse Administrator
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Logan Lake, BC
We are seeking a detail-oriented and organized Warehouse Administrator to join our Care & Preservation team at Highland Valley Copper. This multi-year construction project is expected to…
Added 1 day ago
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Office Administrator
Aecon Group Inc.
Sherwood Park, AB
- Full-time
Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Added 1 day ago
AS
Contracts Administrator
ATCO Structures
Sudbury, ON · Coniston, ON
- Full-time
We are seeking a Contracts Administrator to join our dynamic, supportive, and mighty team. Reporting to the Contracts Manager, Contracts Administrator is responsible for the coordination…
Added 1 day ago
A
Contracts Administrator
ATCO
Cookstown, ON
- Full-time
We are seeking a Contracts Administrator to join our dynamic, supportive, and mighty team. Reporting to the Contracts Manager, Contracts Administrator is responsible for the coordination…

Closed listing

S M Software Solutions Inc

RQ11723 – Solutions Designer – CRM – Senior

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Nov 9, 2026
Posting language: English
Posted: Oct 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11723

We are seeking a Senior Solutions Designer – CRM with extensive hands-on experience in designing, developing, configuring, supporting, and maintaining Salesforce solutions. The ideal candidate will have expertise in Salesforce Experience Cloud, Salesforce Dynamic Forms, Lightning Web Components (LWC), and Velocity platform capabilities, including Flex Cards, Data Raptors, Integration Procedures, Calculation Matrices and Procedures, Omni Scripts, and the Velocity Data Model. The successful candidate will contribute to complex CRM implementations, system integrations, accessibility compliance, technical documentation, testing, and application enhancements while ensuring alignment with business requirements, architecture frameworks, security standards, and Ontario Public Service (OPS) guidelines.

Role Snapshot

Job Title: RQ11723 – Solutions Designer – CRM – Senior
Client: Ministry of Public and Business Service Delivery and Procurement
Work Location: 5700 Yonge Street, Toronto, Ontario, Canada
Work Arrangement: Onsite – 5 Days per Week
Estimated Start Date: November 2, 2026
Estimated End Date: October 5, 2027
Business Days: 598.00
Extension: Probable after the initial mandate
Hours: 7.25 hours per day
Working Schedule: Monday to Friday, between 8:00 AM and 5:00 PM, excluding lunch breaks
Security Level: CRJMC

Must Have

Demonstrated hands-on experience designing, supporting, developing, maintaining, and configuring Salesforce solutions.
Salesforce Certified Experience Cloud Consultant certification.
Experience with Velocity platform capabilities, including:

Flex Cards
Data Raptors
Integration Procedures
Calculation Matrices and Procedures
Omni Scripts
Velocity Data Model
Salesforce.com Lightning Web Components (LWC)

Experience with Salesforce Dynamic Forms.
Experience implementing solutions compliant with the Accessibility for Ontarians with Disabilities Act (AODA).

Description

Deliverables

The successful candidate will be responsible for the following deliverables:

Ensure accessibility standards are met in accordance with AODA.
Design hosting technology solutions based on the client's service specifications, standards, policies, and best practices.
Plan, implement, and support complex CRM systems.
Document processes and technical designs and update build books.
Configure and integrate Salesforce with other applications using web services or other mechanisms.
Ensure application solutions are developed and implemented in accordance with business requirements.
Design, develop, and implement web applications that work across modern browsers, various platforms, and mobile devices.
Conduct research and assess options for technical design issues.
Contribute to design and development project plans, including work breakdown structures and resource estimates.
Ensure unit testing meets expected functionality requirements.
Support user acceptance testing (UAT) and defect management.
Ensure compliance with architecture frameworks, system standards, and Agile Development Methodology.
Apply leading-edge technologies and design criteria, including usability, security, and privacy for web and mobile applications.
Provide knowledge transfer and documentation as prescribed by the Project Manager and Manager.
Develop and maintain system design models, program code, technical documentation, and specifications.
Ensure application solutions are developed and implemented in accordance with business requirements.

Experience And Skill Set Requirements

Public Sector Experience - 5%
Maintain and support healthcare systems, including Long-Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, and systems compliant with Ontario Healthcare Reporting Standards (OHRS).
Understand personal health information protection legislation and its application to healthcare systems containing personal health information.
Salesforce Experience - 30%
Design and configure Salesforce solutions using hands-on implementation experience.
Hold Salesforce certifications, including Platform Developer I, Omni Studio Developer, Experience Cloud Consultant, and Administrator.
Develop and maintain Lightning Web Components (LWC).
Configure and implement Salesforce Dynamic Forms.
Design, Analysis, Development and Configuration - 35%
Support, develop, maintain, and configure Salesforce solutions.
Configure and troubleshoot Salesforce implementations and integrations with subsidiary systems in development and production environments.
Integrate Salesforce with other applications using web services and other integration mechanisms.
Design and support prototypes and proof of concepts.
Perform root cause analysis to troubleshoot and resolve defects, incidents, and technical issues.
Document build books, collaborate with implementation teams, and define performance measures for new environments.
Conduct fit-gap analysis between high-level requirements and Salesforce Public Sector capabilities.
Perform diagnostics and identify appropriate approaches to incident management.
Implement solutions compliant with the Accessibility for Ontarians with Disabilities Act (AODA).
Work with Velocity platform capabilities, including Flex Cards, Data Raptors, Integration Procedures, Calculation Matrices and Procedures, Omni Scripts, Velocity Data Model, and Salesforce Lightning Web Components (LWC).
Integrate Salesforce with internal applications.
Apply knowledge of Salesforce security settings, governor limits, and platform limitations.
Implement Continuous Integration and Continuous Delivery (CI/CD) practices in Salesforce projects.
Work in Agile environments using epics, user stories, features, and story points.
Apply knowledge of MuleSoft integration technologies.
Management and Communication Skills - 15%
Demonstrate strong verbal and written communication skills.
Apply effective interpersonal and negotiation skills.
Engage stakeholders using strong consulting and relationship management skills.
Monitor project progress, resolve issues, and report regularly to business and I&IT management decision-makers.
Develop and support training and communication materials for large-scale system implementations.
Collaborate effectively as a team player and consistently meet project deadlines.
Analytical and Problem-Solving Skills - 15%
Apply excellent analytical, problem-solving, and decision-making skills.
Demonstrate strong troubleshooting and analytical capabilities.
Analyse and resolve issues involving system applications, hardware, software, and telecommunications.
Provide application fixes to support user acceptance testing (UAT) and deployment activities.
Support testing and deployment processes to ensure successful implementation.
Demonstrate motivation, flexibility, attention to detail, creativity, and perseverance.
Apply strong organizational and multitasking skills while consistently meeting strict deadlines.

How to Apply

If you are interested and your profile matches the requirements, kindly send the following mandatory documents to hrsmss@smsoftconsulting.com by Wednesday, October 14, 2026, at 11:30 AM EST.

Mandatory Documents

Updated Resume in Word format (Mandatory)
References (Mandatory)
Expected Hourly Rate (Mandatory)
Visa Status (Mandatory)
LinkedIn ID (Mandatory)

Without the mandatory documents, we cannot submit a candidate.

WhatsApp Group

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Additional Information

This position is listed as Onsite. The resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00 AM and 5:00 PM, excluding lunch breaks, every Monday to Friday inclusive, at the identified Ontario Public Service (OPS) office location.

Extension/Amendment Attestation: Extensions are permitted only to the extent of unused contract days and/or remaining contract funds. No additional funds will be added beyond the maximum contract value, including any extension options set out in the original Statement of Work (SOW).

HSC may exercise its option to extend the SOW beyond October 5, 2027, provided that the Master Service Agreement is extended. Any such extension shall be on the same terms, conditions, and covenants as those contained in the SOW.

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You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

About employer

More about this job

Responsibilities

Design, configure, develop, integrate, and support complex Salesforce CRM solutions, including Experience Cloud, Dynamic Forms, Lightning Web Components, and Velocity capabilities. Ensure accessibility, security, and architecture compliance while documenting technical designs, supporting testing and deployment, resolving issues, and collaborating with stakeholders.

Requirements

The role requires hands-on Salesforce solution design and implementation experience, Salesforce Experience Cloud Consultant certification, and experience with Velocity capabilities, Lightning Web Components, Dynamic Forms, and AODA-compliant solutions. Candidates should also bring integration, troubleshooting, Agile, CI/CD, communication, and analytical skills; additional Salesforce certifications and public-sector healthcare experience are specified in the requirements.

Skills

Salesforce
Salesforce Experience Cloud
Salesforce Dynamic Forms
Lightning Web Components
Velocity Platform
Salesforce Integration
AODA Accessibility Compliance
Salesforce Configuration
CRM Solution Design
MuleSoft
CI/CD
Agile Development
Technical Documentation
Troubleshooting
User Acceptance Testing
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Salesforce Experience Cloud
Salesforce Dynamic Forms
Lightning Web Components
Velocity Platform
Flex Cards
Data Raptors
Integration Procedures
Calculation Matrices
Omni Scripts
Velocity Data Model
Omni Studio Developer
Salesforce Administrator
MuleSoft
AODA
CRM
Web Services
CI/CD
Agile Development Methodology
User Acceptance Testing
Accessibility Compliance
Salesforce Security
Governor Limits
Public Sector
Healthcare Systems
Electronic Medical Records
Hospital Information Systems
Ontario Healthcare Reporting Standards
Personal Health Information Protection

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