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Added 3 mins ago
AC
Full-time Finance and Operations Manager
Algonquin College
Ottawa, ON
- Full-time
…Resources, Procurement, Marketing and Communications, Facilities, Information Technology Services, the Students' Association, Campus Ministries, government and community partners. The role…
Added 3 mins ago
M
Manager / Senior Manager, AI Model Risk Oversight & Challenge
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Manulife is seeking an experienced Manager / Senior Manager, AI Model Risk Oversight & Challenge, to provide independent second-line oversight and effective challenge of AI model risk…
Added 3 mins ago
M
Manager / Senior Manager, AI Model Risk & Operational Risk Oversight, Global Risk
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Manulife is seeking an experienced Manager / Senior Manager, AI Model Risk & Operational Risk Oversight to provide independent second-line oversight and challenge of AI-enabled solutions…
Added 3 mins ago
M
Senior Manager, Data Risk Oversight
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Manulife is seeking an experienced Senior Manager, Data Risk Oversight, to build the frameworks, standards, methodologies, and tools that enable effective data risk management and oversight…
Added 29 mins ago
GR
Senior Manager, Property Operations & Projects
Greenway Realty Inc
Stratford, PE
- Full-time
We are seeking a Senior Manager, Property Operations & Projects to take ownership of the day-to-day performance of our growing 275-home residential portfolio. This role is about ownership,…
Added 29 mins ago
RH
Creative Production Manager
Robert Half
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Production Manager leads the people and production environment responsible for executing approved client programs. This role owns capacity, allocation, production standards, operational…
Added 32 mins ago
P
Business Development Manager
PSD
London, ON
- Full-time
The Business Development Manager is responsible for identifying, developing, and qualifying new business opportunities across the government technology market in Canada and the United…
Added 1 hour ago
SE
Senior AI Data Engineering Specialist
Schneider Electric
Montreal, QC
- Full-time
Join a new Montréal-based team and help transform product information, semantic models, documentation, scripts, and operational data into reliable foundations for AI-enabled applications.…
Added 1 hour ago
Senior Program Leader - Planned Project Services
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
…individual to join our family at Toronto Community Housing! As a Senior Program Leader, you’ll utilize your expertise and knowledge to contribute to the ongoing efforts of Toronto Community…
Added 1 hour ago
FH
Senior Business Analyst
Fraser Health
Surrey, BC
- Full-time
Support the Portfolio Manager and team by providing senior-level business analysis expertise, mentoring, knowledge sharing, and guidance on business analysis practices and deliverables.
Added 1 hour ago
FH
Senior Business Analyst
Fraser Health
BC · Surrey, BC · Fraser Health, British Columbia
- Full-time
Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for…
Added 1 hour ago
K
Senior Manager, Supply Chain Transformation and Integrated Planning
KPMG
Montreal, QC
- Full-time
We are seeking a Senior Manager to join our Supply Chain Transformation team to lead transformation and advisory programs aimed at redesigning supply chain planning processes, operating…
Added 2 hours ago
CI
Manager of Scientific Communications
Calian in Space & Technology
Ottawa, ON
- Full-time
The Manager of Scientific Communications will Develop the medical content of the Standard Response Document needed by Medical Information Associates to respond to external medical…
Added 2 hours ago
MS
Executive Assistant/Office Manager
MPA Society
Vancouver, BC
- Contract
The Executive Assistant/ Office Manager plays a critical role in supporting the Executive Director, Board of Directors, and organizational operations. This position provides high-level…
Added 3 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…model. You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the…
Added 3 hours ago
GL
Talent Acquisition Manager (Corporate & Technical)
goeasy Ltd.
Mississauga, ON
- Full-time
goeasy is looking for a Talent Acquisition Manager to lead recruitment across our corporate and technical portfolios. This role will be accountable for managing end-to-end searches,…
Added 3 hours ago
S
HIS Conversion and Go-Live Manager - Temporary Full-Time - Project REACH - 2026-17882 (2026-17882)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Project Director of Training, Conversion & Go-Live, the Manager, HIS Conversion & Go-Live is a senior operational leadership role responsible for developing and executing…
Added 3 hours ago
SP
Business Strategy Senior Manager - Canadian Public Sector Experience Services
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
…Professional Services, the team is seeking a Business Strategy Senior Manager for Canadian Public Sector. The Business Strategy Senior Manager is responsible for ensuring overall delivery…
Added 4 hours ago
IE
Sr. Manager Organizational Design and Change
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Senior Manager, Organizational Design and Change Management will partner with leaders and teams to strengthen IMAX’s organizational effectiveness. This role will assess structures,…
Added 6 hours ago
KC
Senior Manager, Supply Chain Transformation and Integrated Planning
KPMG Canada
Montreal, QC
- Full-time
We are seeking a Senior Manager to join our Supply Chain Transformation team to lead transformation and advisory programs aimed at redesigning supply chain planning processes, operating…
Added 6 hours ago
Senior Project Manager
City of Vancouver
Vancouver, BC
The Project Manager position acts as the owners’ representative for civic capital projects, including new construction, major additions and renovations. These projects may be delivered…
Added 6 hours ago
M
Senior Security Engineer, Detection and Response
Marqeta
Remote, Canada
- Full-time
- Remote
As Marqeta's Senior Security Engineer on the Security Operations and Response team, you will lead incident response for North America and shape how we detect and respond to threats using…
Added 6 hours ago
TH
Sr Forecast Analyst 1 Year Contract
The Home Depot Canada
Toronto, ON
- Full-time
The Senior Forecast Analyst has responsibility for the analysis and maintenance of the system sales forecast which is a key input into organizational planning processes. The analyst should…
Added 7 hours ago
SM
RQ11685 – Software Developer – Back End – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Back-End Software Developer with extensive experience in IBM mainframe technologies, PL/I programming, IMS databases, DB2 for z/OS, XML processing, and…
Added 8 hours ago
EC
Event Senior Technical Lead - Niagara Falls
Encore Canada
Niagara Falls, ON
- Full-time
…lead and technical specialist and reports to an Operations Manager, Operations Director, or Director of Event…

Closed listing

S M Software Solutions Inc

RQ11723 – Solutions Designer – CRM – Senior

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Nov 11, 2026
Posting language: English
Posted: Oct 12, 2026

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Original job description

Archived listing. The details below describe a past opening.

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11723

We are seeking a Senior Solutions Designer – CRM with extensive hands-on experience in designing, developing, configuring, supporting, and maintaining Salesforce solutions. The ideal candidate will have expertise in Salesforce Experience Cloud, Salesforce Dynamic Forms, Lightning Web Components (LWC), and Velocity platform capabilities, including Flex Cards, Data Raptors, Integration Procedures, Calculation Matrices and Procedures, Omni Scripts, and the Velocity Data Model. The successful candidate will contribute to complex CRM implementations, system integrations, accessibility compliance, technical documentation, testing, and application enhancements while ensuring alignment with business requirements, architecture frameworks, security standards, and Ontario Public Service (OPS) guidelines.

Role Snapshot

Job Title: RQ11723 – Solutions Designer – CRM – Senior
Client: Ministry of Public and Business Service Delivery and Procurement
Work Location: 5700 Yonge Street, Toronto, Ontario, Canada
Work Arrangement: Onsite – 5 Days per Week
Estimated Start Date: November 2, 2026
Estimated End Date: October 5, 2027
Business Days: 598.00
Extension: Probable after the initial mandate
Hours: 7.25 hours per day
Working Schedule: Monday to Friday, between 8:00 AM and 5:00 PM, excluding lunch breaks
Security Level: CRJMC

Must Have

Demonstrated hands-on experience designing, supporting, developing, maintaining, and configuring Salesforce solutions.
Salesforce Certified Experience Cloud Consultant certification.
Experience with Velocity platform capabilities, including:

Flex Cards
Data Raptors
Integration Procedures
Calculation Matrices and Procedures
Omni Scripts
Velocity Data Model
Salesforce.com Lightning Web Components (LWC)

Experience with Salesforce Dynamic Forms.
Experience implementing solutions compliant with the Accessibility for Ontarians with Disabilities Act (AODA).

Description

Deliverables

The successful candidate will be responsible for the following deliverables:

Ensure accessibility standards are met in accordance with AODA.
Design hosting technology solutions based on the client's service specifications, standards, policies, and best practices.
Plan, implement, and support complex CRM systems.
Document processes and technical designs and update build books.
Configure and integrate Salesforce with other applications using web services or other mechanisms.
Ensure application solutions are developed and implemented in accordance with business requirements.
Design, develop, and implement web applications that work across modern browsers, various platforms, and mobile devices.
Conduct research and assess options for technical design issues.
Contribute to design and development project plans, including work breakdown structures and resource estimates.
Ensure unit testing meets expected functionality requirements.
Support user acceptance testing (UAT) and defect management.
Ensure compliance with architecture frameworks, system standards, and Agile Development Methodology.
Apply leading-edge technologies and design criteria, including usability, security, and privacy for web and mobile applications.
Provide knowledge transfer and documentation as prescribed by the Project Manager and Manager.
Develop and maintain system design models, program code, technical documentation, and specifications.
Ensure application solutions are developed and implemented in accordance with business requirements.

Experience And Skill Set Requirements

Public Sector Experience - 5%
Maintain and support healthcare systems, including Long-Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, and systems compliant with Ontario Healthcare Reporting Standards (OHRS).
Understand personal health information protection legislation and its application to healthcare systems containing personal health information.
Salesforce Experience - 30%
Design and configure Salesforce solutions using hands-on implementation experience.
Hold Salesforce certifications, including Platform Developer I, Omni Studio Developer, Experience Cloud Consultant, and Administrator.
Develop and maintain Lightning Web Components (LWC).
Configure and implement Salesforce Dynamic Forms.
Design, Analysis, Development and Configuration - 35%
Support, develop, maintain, and configure Salesforce solutions.
Configure and troubleshoot Salesforce implementations and integrations with subsidiary systems in development and production environments.
Integrate Salesforce with other applications using web services and other integration mechanisms.
Design and support prototypes and proof of concepts.
Perform root cause analysis to troubleshoot and resolve defects, incidents, and technical issues.
Document build books, collaborate with implementation teams, and define performance measures for new environments.
Conduct fit-gap analysis between high-level requirements and Salesforce Public Sector capabilities.
Perform diagnostics and identify appropriate approaches to incident management.
Implement solutions compliant with the Accessibility for Ontarians with Disabilities Act (AODA).
Work with Velocity platform capabilities, including Flex Cards, Data Raptors, Integration Procedures, Calculation Matrices and Procedures, Omni Scripts, Velocity Data Model, and Salesforce Lightning Web Components (LWC).
Integrate Salesforce with internal applications.
Apply knowledge of Salesforce security settings, governor limits, and platform limitations.
Implement Continuous Integration and Continuous Delivery (CI/CD) practices in Salesforce projects.
Work in Agile environments using epics, user stories, features, and story points.
Apply knowledge of MuleSoft integration technologies.
Management and Communication Skills - 15%
Demonstrate strong verbal and written communication skills.
Apply effective interpersonal and negotiation skills.
Engage stakeholders using strong consulting and relationship management skills.
Monitor project progress, resolve issues, and report regularly to business and I&IT management decision-makers.
Develop and support training and communication materials for large-scale system implementations.
Collaborate effectively as a team player and consistently meet project deadlines.
Analytical and Problem-Solving Skills - 15%
Apply excellent analytical, problem-solving, and decision-making skills.
Demonstrate strong troubleshooting and analytical capabilities.
Analyse and resolve issues involving system applications, hardware, software, and telecommunications.
Provide application fixes to support user acceptance testing (UAT) and deployment activities.
Support testing and deployment processes to ensure successful implementation.
Demonstrate motivation, flexibility, attention to detail, creativity, and perseverance.
Apply strong organizational and multitasking skills while consistently meeting strict deadlines.

How to Apply

If you are interested and your profile matches the requirements, kindly send the following mandatory documents to hrsmss@smsoftconsulting.com by Wednesday, October 14, 2026, at 11:30 AM EST.

Mandatory Documents

Updated Resume in Word format (Mandatory)
References (Mandatory)
Expected Hourly Rate (Mandatory)
Visa Status (Mandatory)
LinkedIn ID (Mandatory)

Without the mandatory documents, we cannot submit a candidate.

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Additional Information

This position is listed as Onsite. The resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00 AM and 5:00 PM, excluding lunch breaks, every Monday to Friday inclusive, at the identified Ontario Public Service (OPS) office location.

Extension/Amendment Attestation: Extensions are permitted only to the extent of unused contract days and/or remaining contract funds. No additional funds will be added beyond the maximum contract value, including any extension options set out in the original Statement of Work (SOW).

HSC may exercise its option to extend the SOW beyond October 5, 2027, provided that the Master Service Agreement is extended. Any such extension shall be on the same terms, conditions, and covenants as those contained in the SOW.

Email is the best way to reach us.

You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

About employer

More about this job

Responsibilities

Design, configure, develop, integrate, and support Salesforce CRM solutions, including Experience Cloud, Dynamic Forms, Lightning Web Components, and Velocity capabilities. Ensure accessibility, security, and architectural compliance while documenting technical designs, supporting testing and deployment, and collaborating with stakeholders and project teams.

Requirements

The role requires hands-on Salesforce solution design and implementation experience, Salesforce Experience Cloud Consultant certification, and experience with Velocity capabilities, Lightning Web Components, Dynamic Forms, and AODA-compliant solutions. Candidates should also bring strong integration, troubleshooting, Agile delivery, communication, and analytical skills; public-sector and healthcare systems experience is included in the requirements.

Skills

Salesforce
Salesforce Experience Cloud
Salesforce Dynamic Forms
Lightning Web Components
Velocity Platform
Salesforce Integration
AODA Accessibility Compliance
Salesforce Configuration and Development
MuleSoft
CI/CD
Agile Development
Technical Documentation
Testing and Defect Management
Troubleshooting and Root Cause Analysis
Stakeholder Communication
Healthcare Systems

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Salesforce OmniStudio Developer
Salesforce Administrator
Experience Cloud
Dynamic Forms
Lightning Web Components
Velocity Platform
Flex Cards
Data Raptors
Integration Procedures
Calculation Matrices and Procedures
Omni Scripts
Velocity Data Model
MuleSoft
AODA
Ontario Public Service
Healthcare Systems
Electronic Medical Records
Hospital Information Systems
Ontario Healthcare Reporting Standards
Personal Health Information Protection
Web Services
CI/CD
Agile Development Methodology
User Acceptance Testing
Accessibility Compliance
Salesforce Security
Governor Limits

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