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S M Software Solutions Inc

RQ11732 – Training Specialist – Senior

Toronto, ON, Canada

Internship

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Job details

Job type: Internship
Apply by: Nov 17, 2026
Posting language: English
Posted: Oct 18, 2026

Original job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11732

We are seeking a Senior Training Specialist with extensive experience in adult education, technical training, audio-visual technologies, and video conferencing systems. The ideal candidate will have strong instructional design, communication, and technical documentation skills, along with the ability to translate complex technical concepts into clear, practical learning materials. The successful candidate will support the planning, development, delivery, evaluation, and continuous improvement of training programs for Justice Video Network (JVN) technologies, including e-learning modules, user manuals, on-site training, and virtual training sessions.

Role Snapshot

Job Title: RQ11732 – Training Specialist – Senior
Client: Ministry of Public and Business Service Delivery and Procurement
Work Location: 21 College Street, Toronto, Ontario, Canada
Work Arrangement: Onsite – 5 Days per Week
Estimated Start Date: November 9, 2026
Estimated End Date: October 5, 2027
Business Days: 233.00
Extension: 142.00
Hours: 7.25 hours per day
Security Level: CRJMC

Must Have

Hands-on technical expertise and deep familiarity with audio-visual and video conferencing hardware and platforms.
Strong writing skills for creating training materials and user manuals, with excellent attention to detail.
A scenario-based and practical teaching style incorporating real-world use cases.
Ability to translate complex technical terminology into plain, easy-to-understand language.

Description

The successful candidate will coordinate and provide leadership for the planning, design, development, delivery, evaluation, and support of training programs and materials for Justice Video Network (JVN) technologies. This includes e-learning modules, training manuals, user guides, and other learning resources to support technology users.

The role requires delivering on-site and virtual training to JVN end-users, coordinating the development of graphic user interface designs and user acceptance test cases, and coordinating user acceptance testing activities.

Key Responsibilities And Required Experience Include

Training Needs Assessment, Analysis and Planning.
Training Design, Development and Evaluation.
Training Delivery and Administration.
Business Analysis and User Acceptance Testing.
Reviewing control system graphic user interfaces based on business requirements.
Developing interactive e-learning modules.
Applying knowledge of adult education principles and practices, including learning needs assessment, program design, and development strategies and methods.
Demonstrating experience with software applications, including word processing, spreadsheets, presentation software, web-based facilitation tools and practices, and e-learning software.
Delivering motivational training to various technology users.
Preparing and delivering reports, training materials, and associated communication products.
Tailoring training delivery methods to meet the needs of different user groups.
Demonstrating experience with Adobe Captivate.
Understanding AODA requirements for interactive e-learning materials and written manuals.
Having at least 5 years of audio and video conferencing technology experience.
Having at least 10 years of adult training experience.

Experience And Skill Set Requirements

Training, Business Analysis and E-learning Modules Creation Skills - 30%
Deliver in-person training to groups and individuals.
Deliver remote training to groups and individuals.
Demonstrate strong oral and written communication skills.
Apply effective interpersonal, consultative, and facilitation skills.
Prepare and review paper-based and electronic training materials, support materials, and user manuals.
Technical Skills - 35%
Demonstrate proficiency in video conferencing technology, including both hardware and software.
Possess experience and familiarity with audio and video technology, including:

Cameras.
Displays.
Microphones.
Audio amplification equipment.
Audio and video input and output connectors.
Touch panel controllers.

Communication - 30%
Ability to explain complex concepts in a clear, concise, and engaging manner.
Strong presentation skills for delivering training sessions to diverse audiences.
Active listening skills to understand learner needs and respond appropriately.
Confident speaking style with appropriate tone and pacing.
Proficiency in creating training materials, guides, and documentation that are easy to understand.
Ability to write clear and professional emails and reports.
Skilled in facilitating discussions and encouraging participation.
Empathy and adaptability to different learning styles and cultural backgrounds.
Skilled in asking probing questions to assess understanding and encourage critical thinking.
Public Sector Experience - 5%
Minimum of 5 years of public sector experience.

How to Apply

If you are interested and your profile matches the requirements, kindly send the following mandatory documents to hrsmss@smsoftconsulting.com by Wednesday, October 21, 2026, at 1:00 PM EST.

Mandatory Documents

Updated Resume in Word format (Mandatory)
References (Mandatory)
Expected Hourly Rate (Mandatory)
Visa Status (Mandatory)
LinkedIn ID (Mandatory)

Without the mandatory documents, we cannot submit a candidate.

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Note

Onsite - 5 days per week.

Email is the best way to reach us.

You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

Apply About employer

More about this job

Responsibilities

Plan, design, develop, deliver, evaluate, and continuously improve training programs and learning materials for Justice Video Network technologies, including e-learning, manuals, and user guides. Deliver on-site and virtual training, and coordinate graphic user interface design, user acceptance test cases, and testing activities.

Requirements

Requires at least 10 years of adult training experience, at least 5 years of audio and video conferencing technology experience, and at least 5 years of public sector experience. Candidates should have hands-on audio-visual and video conferencing expertise, strong instructional design and communication skills, experience with Adobe Captivate, and knowledge of AODA requirements for learning materials.

Skills

Adult Education
Training Needs Assessment
Instructional Design
Training Delivery
E-Learning Development
Adobe Captivate
Video Conferencing Technology
Audio-Visual Hardware
Technical Documentation
Business Analysis
User Acceptance Testing
Accessibility (AODA)
Facilitation
Communication
Presentation Skills
Public Sector Experience

Visa sponsorship

Not detected in the job text

Keywords

Justice Video Network
Adult Education
Training Needs Assessment
Instructional Design
E-Learning
Adobe Captivate
AODA
Video Conferencing
Audio-Visual Technology
Cameras
Displays
Microphones
Audio Amplification Equipment
Audio and Video Connectors
Touch Panel Controllers
Technical Documentation
User Manuals
Business Analysis
User Acceptance Testing
Graphic User Interfaces
Web-Based Facilitation
Training Evaluation
On-Site Training
Virtual Training
Public Sector

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