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S M Software Solutions Inc

RQ11733 – Business Analyst – Senior (Onsite)

Toronto, ON, Canada

Internship

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Job details

Job type: Internship
Apply by: Dec 8, 2026
Posting language: English
Posted: Nov 8, 2026

Original job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11733

We are seeking a highly experienced Senior Business Analyst with strong expertise in stakeholder engagement, business analysis, organizational change management, training development, and implementation support. The ideal candidate will have extensive experience working with multiple ministries, program areas, subject-matter experts, operational teams, and project stakeholders to assess existing training practices and support the transition to a new training and operating model. The successful candidate will facilitate workshops, gather and analyse business requirements, identify process gaps, assess organizational readiness, develop transition and adoption strategies, and create high-quality training and operational documentation to ensure successful implementation and sustained stakeholder adoption.

Role Snapshot

Job Title: RQ11733 – Business Analyst – Senior
Client: Ministry of Public and Business Service Delivery and Procurement
Work Location: 222 Jarvis Street, 5th Floor, Toronto, Ontario, Canada
Work Arrangement: Onsite – 5 Days per Week
Estimated Start Date: November 9, 2026
Estimated End Date: September 28, 2027
Business Days: 225.00
Extension: Probable after the initial mandate
Hours: 7.25 hours per day
Security Level: No Clearance Required

Must Have

Experience engaging diverse ministry stakeholders and building productive relationships across organizational boundaries.
Experience facilitating workshops, discovery sessions, interviews, working groups, and consensus-based discussions.
Experience gathering requirements, mapping processes, identifying pain points, and assessing impacts, risks, dependencies, and readiness.
Experience developing transition plans, implementation roadmaps, change strategies, stakeholder-impact assessments, and adoption measures.

Description

The Senior Business Analyst partners with multiple ministry stakeholders, program areas, subject-matter experts, operational teams, and project leads to assess current training practices and support the transition to a new training and operating model.

The role combines senior business analysis, facilitation, training development, communications, and change-management expertise to turn diverse and sometimes ambiguous stakeholder input into a practical path forward.

The Senior Business Analyst documents current-state processes and pain points, assesses impacts and readiness, develops transition and adoption approaches, and prepares clear recommendations for leadership.

The role creates and delivers high-quality training and operational documentation, supports knowledge transfer and post-implementation adoption, and monitors feedback and outcomes to improve the model over time.

Success is measured not only by completion of project deliverables, but by stakeholder understanding, sustained adoption, and the ability of ministry teams to operate effectively under the new model.

Experience

Experience leading business analysis, organizational change, training, or transformation activities across multiple ministries, programs, or complex stakeholder groups.
Experience engaging executives, managers, subject-matter experts, operational staff, and end users to understand current practices, challenges, business needs, and readiness for change.
Experience facilitating workshops, discovery sessions, interviews, working groups, and decision-making discussions that build consensus and produce actionable outcomes.
Experience documenting and analysing current-state training processes, workflows, roles, pain points, gaps, and dependencies.
Experience assessing business impacts, stakeholder impacts, risks, dependencies, readiness, and barriers to adoption.
Experience developing future-state processes, transition plans, implementation roadmaps, change strategies, adoption measures, and mitigation approaches.
Experience creating training curricula, presentation materials, facilitator guides, user guides, reference documents, process maps, job aids, frequently asked questions, and standard operating procedures.
Experience translating complex processes, policies, and technical information into clear, concise, user-friendly content for different audiences.
Experience delivering instructor-led or virtual training, demonstrations, knowledge-transfer sessions, coaching, and train-the-trainer activities.
Experience providing post-implementation support, gathering feedback, troubleshooting adoption issues, and improving training content and delivery methods.
Experience preparing executive summaries, briefing materials, presentations, recommendations, status updates, and implementation reporting.
Experience managing competing priorities, working independently with limited direction, and producing polished deliverables within established timelines.

General Skills / Duties

Build trusted working relationships with ministry partners, subject-matter experts, project teams, leaders, and end users.
Plan and facilitate workshops, discovery sessions, interviews, meetings, and working groups to gather information and build agreement.
Document current-state training practices, processes, workflows, roles, tools, pain points, and business requirements.
Analyse stakeholder input and supporting information to identify gaps, improvement opportunities, risks, dependencies, and readiness considerations.
Synthesize large volumes of information into clear findings, practical options, recommendations, and decisions for project and executive leadership.
Define future-state training processes and support ministries in moving from current practices to the new training and operating model.
Develop transition plans, implementation roadmaps, stakeholder-impact assessments, change-adoption strategies, mitigation measures, and progress indicators.
Create and maintain training materials, user guides, facilitator guides, reference documents, process maps, job aids, frequently asked questions, and standard operating procedures.
Ensure training and operational content aligns with organizational standards, approved processes, business objectives, accessibility requirements, and audience needs.
Deliver training, demonstrations, coaching, knowledge-transfer activities, and train-the-trainer sessions to ministry stakeholders and end users.
Provide post-implementation support, respond to questions, troubleshoot adoption issues, and recommend adjustments based on feedback and observed outcomes.
Monitor adoption progress and maintain documentation throughout implementation and post-launch support.
Prepare executive summaries, briefing notes, presentations, status reports, risk updates, and recommendations.
Communicate complex findings, implementation progress, risks, and required decisions in a concise and actionable manner.

Experience And Skill Set Requirements

Stakeholder Engagement and Facilitation – 25%
Ability to establish trust and communicate effectively with executives, managers, subject-matter experts, and front-line staff.
Business Analysis and Assessment – 25%
Ability to synthesize ambiguous or high-volume information into clear findings, practical options, and implementable recommendations.
Strong critical-thinking, problem-solving, and independent work-management skills.
Training Development and Delivery – 25%
Experience developing polished training materials, user guides, process maps, job aids, frequently asked questions, and standard operating procedures.
Experience delivering training, coaching, knowledge transfer, and train-the-trainer sessions.
Ability to translate complex business processes into clear, accessible, and audience-appropriate content.
Change Management, Communications, and Adoption – 25%
Experience providing post-implementation support, monitoring adoption, gathering feedback, and refining training and transition approaches.
Excellent written, verbal, presentation, and executive-communication skills, with a focus on sustained business outcomes.

How to Apply

If you are interested and your profile matches the requirements, kindly send the following mandatory documents to hrsmss@smsoftconsulting.com by Tuesday, November 10, 2026, at 10:00 AM EST.

Mandatory Documents

Updated Resume in Word format (Mandatory)
References (Mandatory)
Expected Hourly Rate (Mandatory)
Visa Status (Mandatory)
LinkedIn ID (Mandatory)

Without the mandatory documents, we cannot submit a candidate.

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Additional Information

Work Arrangement: Onsite – 5 days per week.

Email is the best way to reach us.

You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

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More about this job

Responsibilities

Assess current training practices and business processes across ministry stakeholders, identify gaps and readiness needs, and recommend practical future-state approaches. Develop transition and adoption plans, create and deliver training and operational materials, and support implementation through knowledge transfer, feedback monitoring, and post-launch improvements.

Requirements

The role requires extensive experience leading business analysis, change, training, or transformation work with complex stakeholder groups, including facilitating discovery and decision-making sessions and assessing processes, impacts, risks, and readiness. Candidates should be skilled in developing accessible training materials and transition strategies, delivering training and knowledge transfer, supporting adoption, and communicating recommendations clearly to leadership.

Skills

Stakeholder Engagement
Workshop Facilitation
Business Analysis
Requirements Gathering
Process Mapping
Organizational Change Management
Training Development
Training Delivery
Change Adoption
Organizational Readiness Assessment
Impact and Risk Assessment
Implementation Planning
Communications
Knowledge Transfer
Executive Reporting
Documentation Development

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Stakeholder Engagement
Workshop Facilitation
Requirements Gathering
Current-State Analysis
Process Mapping
Gap Analysis
Organizational Change Management
Organizational Readiness
Stakeholder Impact Assessment
Risk Assessment
Dependency Analysis
Transition Planning
Implementation Roadmaps
Change Strategies
Adoption Measures
Training Curricula
Facilitator Guides
User Guides
Job Aids
Standard Operating Procedures
Knowledge Transfer
Train-The-Trainer
Post-Implementation Support
Executive Briefings
Status Reporting
Accessibility
Ministry Operations

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