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Added 26 mins ago
M
RQ00825 - Network Designer - Senior
Maarut
Toronto, ON
- Contract
The Senior Network Designer will provide architecture and design expertise to strengthen network services, support integration across on-premises and cloud environments, and align solutions…
Added 56 mins ago
SP
Business Strategy Senior Manager - Canadian Public Sector Experience Services
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
…Professional Services, the team is seeking a Business Strategy Senior Manager for Canadian Public Sector. The Business Strategy Senior Manager is responsible for ensuring overall delivery…
Added 4 hours ago
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Mechanical Engineer Intermediate
TalentSphere Staffing Solutions
Ottawa, ON
- Full-time
Career Advancement: Opportunity to progress into project leadership and more senior consulting responsibilities.
Added 5 hours ago
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Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…
Added 6 hours ago
S
Intermediate Electrical Designer/Engineer
SCIEX
Vaughan, ON
- $90,000 to $103,000 CAD / year
- Full-time
The Intermediate Electrical Designer/Engineer is responsible for designing electrical hardware based on input requirements and support implementation and system integration activities while…
Added 6 hours ago
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Senior Electrical Engineer/Designer
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- $111,333 to $122,500 CAD / year
- Full-time
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Added 7 hours ago
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Project Engineer
ISL
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…Vancouver Island and we are looking for an Intermediate to Senior Civil Engineer to lead the design and delivery of municipal infrastructure and urban transportation projects from our…
Added 8 hours ago
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RQ11739 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Ten or more years of experience as a designer and developer of large-scale, multi-client web applications, or equivalent senior experience.
Added 8 hours ago
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RQ11309 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Solutions Designer with extensive experience designing and implementing solutions using Oracle Siebel CRM or Adobe Experience Manager (AEM). The ideal candidate will…
Added 8 hours ago
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RQ11744 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior UX Designer with extensive experience in user-centred design, service design, user research, interaction design, and accessibility for complex transactional digital…
Added 8 hours ago
LI
UX Designer
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Toronto, ON
- Contract
…and Business Service Delivery and Procurement, is seeking a Senior UX Designer to join their team on a full-time onsite engagement in Toronto. In this role, the successful consultant will…
Added 8 hours ago
SM
RQ11575 – Data Architect/Modeller – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Data Architect/Modeller with extensive experience in enterprise data architecture, conceptual, logical, physical, common, canonical, domain, and semantic data…
Added 8 hours ago
SM
RQ11539 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior UX Designer with experience creating intuitive, user-friendly, and visually appealing digital experiences for web and mobile applications. The ideal candidate will…
Added 9 hours ago
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Senior Architectural Designer
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Added 9 hours ago
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Added 11 hours ago
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Intermediate Electrical Designer/Engineer
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- $90,000 to $103,000 CAD / year
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The Intermediate Electrical Designer/Engineer is responsible for designing electrical hardware based on input requirements and support implementation and system integration activities while…
Added 11 hours ago
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Sr Encounter Designer (Star Wars Jedi)
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Senior Level Designer
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UX Designer
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Bas-Saint-Laurent, QC
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We are seeking a creative and user-focused UX Designer II to contribute to software design solutions across enterprise applications. The successful candidate will understand user needs,…
Added 13 hours ago
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Styliste de mode/Fashion Designer
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- $80,000 to $100,000 CAD / year
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7
Product Designer
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Remote, Canada
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As a Product Designer at 7shifts, you're building solutions that restaurants actually need. Reporting to the Senior Director, Product Design and Research, you own the full design process:…
Added 13 hours ago
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Intermediate Electrical Designer/Engineer
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- $90,000 to $103,000 CAD / year
- Full-time
The Intermediate Electrical Designer/Engineer is responsible for designing electrical hardware based on input requirements and support implementation and system integration activities while…
Added 13 hours ago
DC
Senior Electrical Engineer/Designer
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- $111,333 to $122,500 CAD / year
- Full-time
The Senior Electrical Engineer/Designer is responsible for leading the end-to-end development of analog and high-voltage power-supply modules and subsystems for SCIEX instruments, from…
Added 14 hours ago
SD
Senior UX Designer
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Toronto, ON · Queen's Park Ontario Provincial Government, Ontario
- Contract
We are seeking a Senior UX Designer to lead user-centered
Added 14 hours ago
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Senior Technical Designer
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Canada
- Full-time
CD PROJEKT RED is seeking an ambitious, highly skilled Senior Technical Designer to join the growing Cyberpunk 2 team in North America. You will contribute to achieving the vision of the…

S M Software Solutions Inc

RQ11744 – UX Designer – Senior

Toronto, ON, Canada

Internship

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Job details

Job type: Internship
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11744

We are seeking a Senior UX Designer with extensive experience in user-centred design, service design, user research, interaction design, and accessibility for complex transactional digital services. The successful candidate will lead the design of enterprise platform features and onboarded government services, ensuring Ontario businesses can access and manage services through a consistent, intuitive, inclusive, and accessible experience. The role involves conducting user research, developing user journeys and service blueprints, creating wireframes and prototypes, performing usability testing, and collaborating with multidisciplinary teams to deliver practical, accessible, and reusable design solutions.

Role Snapshot

Job Title: RQ11744 – UX Designer – Senior
Client: Ministry of Public and Business Service Delivery and Procurement
Work Location: 222 Jarvis Street, 5th Floor, Toronto, Ontario, Canada
Work Arrangement: Onsite – 5 Days per Week
Estimated Start Date: November 9, 2026
Estimated End Date: September 28, 2027
Business Days: 225.00
Extension: Probable after the initial mandate
Hours: 7.25 hours per day
Security Level: No Clearance Required

Must Have

Experience leading design for complex transactional services.
Experience developing journeys, service blueprints, wireframes, prototypes, and interaction specifications.
Knowledge of the Accessibility for Ontarians with Disabilities Act (AODA) and Web Content Accessibility Guidelines (WCAG) requirements.

Description

The Senior UX Designer leads user-centred and service design for enterprise platform features and onboarded government services, ensuring that Ontario businesses can access and manage services through a consistent, intuitive, inclusive, and accessible experience.

The role plans and conducts user research, journey mapping, service blueprinting, information architecture, interaction design, prototyping, usability testing, and accessibility evaluation across account, profile, dashboard, form, workflow, notification, document, delegation, and service-discovery experiences.

Working with users, ministry partners, product managers, business analysts, architects, developers, accessibility specialists, and testers, the Senior UX Designer translates evidence and service needs into practical designs and reusable patterns. The role supports implementation through detailed specifications and design reviews, validates delivered experiences, and contributes to the ongoing maturity of the enterprise platform design system and enterprise service experience.

Experience

Experience leading user experience and service design for complex transactional digital services.
Experience planning and conducting user research, stakeholder interviews, contextual inquiry, usability testing, and design validation.
Experience creating personas, journey maps, service blueprints, information architecture, wireframes, prototypes, and detailed interaction designs.
Experience designing account-based experiences, dashboards, forms, workflows, notifications, document interactions, and service discovery.
Knowledge of user-centred design, service design, interaction design, content design, and design-thinking methods.
Experience designing accessible services in accordance with AODA and applicable WCAG standards.
Experience applying enterprise design systems, reusable components, and consistent interaction patterns.
Experience designing responsive experiences for desktop, tablet, and mobile devices.
Experience collaborating with product managers, analysts, developers, architects, accessibility specialists, and testers.
Experience presenting research findings, design options, and recommendations to business and executive stakeholders.

General Skills / Duties

Plan and lead user research, service design, interaction design, and validation activities.
Identify user needs, behaviours, pain points, accessibility requirements, and service expectations.
Develop personas, journeys, service blueprints, information architecture, wireframes, prototypes, and design specifications.
Design consistent experiences across enterprise platform capabilities and onboarded services.
Facilitate co-design workshops, design reviews, and collaborative working sessions.
Conduct usability and accessibility evaluations and translate findings into design improvements.
Maintain traceability between user needs, business requirements, and design decisions.
Support developers and testers to ensure accurate implementation of approved designs.
Contribute reusable patterns, standards, and components to the enterprise platform design system.

Experience And Skill Set Requirements

User-Centred and Service Design Experience – 35%
Experience leading design for complex transactional services.
Experience developing journeys, service blueprints, wireframes, prototypes, and interaction specifications.
Experience translating research findings into implementable designs.
User Research and Usability – 25%
Experience conducting research, usability testing, synthesis, and design validation with diverse user groups.
Accessibility and Design Standards – 20%
Knowledge of AODA and WCAG requirements.
Experience applying enterprise design systems and accessible interaction patterns.
Communication and Collaboration – 20%
Excellent visual, written, verbal, facilitation, and presentation skills.
Experience collaborating with multidisciplinary Agile teams and senior stakeholders.

How to Apply

If you are interested and your profile matches the requirements, kindly send the following mandatory documents to hrsmss@smsoftconsulting.com by Thursday, October 29, 2026, at 10:00 AM EST.

Mandatory Documents

Updated Resume in Word format (Mandatory)
References (Mandatory)
Expected Hourly Rate (Mandatory)
Visa Status (Mandatory)
LinkedIn ID (Mandatory)

Without the mandatory documents, we cannot submit a candidate.

WhatsApp Group

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Additional Information

Work Arrangement: 5 days onsite per week
Email is the best way to reach us.

You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

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More about this job

Responsibilities

Lead user-centred and service design for complex transactional government services, from research and journey mapping through prototyping, usability testing, and accessibility evaluation. Collaborate with multidisciplinary teams to support implementation, validate delivered experiences, and contribute reusable patterns to the enterprise design system.

Requirements

Candidates need experience leading UX and service design for complex transactional digital services, including research, journey maps, service blueprints, wireframes, prototypes, and interaction specifications. They must understand AODA and WCAG accessibility requirements and be able to communicate and collaborate effectively with multidisciplinary teams and senior stakeholders.

Skills

User-Centred Design
Service Design
User Research
Usability Testing
Journey Mapping
Service Blueprinting
Information Architecture
Interaction Design
Wireframing
Prototyping
Accessibility
AODA
WCAG
Design Systems
Responsive Design
Stakeholder Collaboration

Visa sponsorship

Not detected in the job text

Keywords

User-Centred Design
Service Design
User Research
Contextual Inquiry
Usability Testing
Design Validation
Personas
Journey Mapping
Service Blueprinting
Information Architecture
Interaction Design
Wireframes
Prototypes
AODA
WCAG
Accessibility Evaluation
Enterprise Design Systems
Reusable Components
Responsive Design
Account-Based Experiences
Dashboards
Forms
Workflows
Notifications
Document Interactions
Service Discovery
Co-Design Workshops
Agile Teams
Design Specifications
Government Services

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