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Added 12 mins ago
E
Braze Architect
EXL
Canada
- Full-time
EXL is a global data analytics and digital operations and solutions company. We partner with clients to improve business outcomes and unlock growth, combining deep domain expertise,…
Added 1 hour ago
Manager, Enterprise Solutions Engineering - Canada
NetApp, Inc.
Vancouver, BC · Toronto, ON
We’re looking for a Manager of Enterprise Solutions Engineering to lead NetApp’s Enterprise SE team across Canada. Reporting directly to the VP and GM of Canada, this leader will own…
Added 1 hour ago
K
Technical Analyst
Kyndryl
Victoria, BC · Regina, SK
- Full-time
Recommends (to senior staff) appropriate technical and/or procedural solutions to meet client needs.
Added 1 hour ago
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Generative AI Engineer
Zodiac Solutions, Inc
Toronto, ON
- Full-time
…remediation recommendations, and maturity assessments.• Create executive-ready assessment reports, roadmaps, and presentation materials.• Provide strategic guidance on secure AI adoption,…
Added 1 hour ago
WC
Director, Strategic Account Management - Research Services (Bilingual)
Walmart Canada
Mississauga, ON
- Full-time
…significant area of the business, with accountability for people, client experience, research excellence, capacity, commercial performance, and sustainable…
Added 1 hour ago
D
Business Development Manager | GTA
Digicast
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- Full-time
Collaborate closely with Producers, Project Managers, and Technical Directors to design tailored technical and production solutions aligned with client expectations.
Added 1 hour ago
H
Transportation Engineer
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- Full-time
…infrastructure or pioneering next-generation transportation solutions, your contributions will help define the future of mobility. This isn’t just a job, it’s a chance to lead progress,…
Added 2 hours ago
DS
In-person Instructor, Data Science and Data Literacy (part-time contract)
Data Society
Toronto, ON
- Part-time
- Contract
At Data Society Group, we provide the highest quality, leading-edge, industry-tailored data and AI training and solutions for Fortune 1,000 companies and federal, state, and local…
Added 2 hours ago
EM
Senior Consultant - Cyber Security
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Toronto, ON
- Full-time
Run cyber incident response engagements. Lead or co-lead client-side IR for material events: containment strategy, forensic coordination, regulator and law-enforcement notification timing,…
Added 2 hours ago
SL
Executive Assistant
Smythe LLP
Vancouver, BC
- Full-time
Smythe LLP (Smythe) is looking for an organized and proactive Executive Assistant to support our Assurance Practice Group Leader in Downtown Vancouver.
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S&
SEO Manager
Saatchi & Saatchi Canada
Toronto, ON
- Full-time
Client collaboration: Support client communication across performance updates, strategy evolution, and opportunity discovery. Proactively surface risks, anticipate challenges, and recommend…
Added 3 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
- Full-time
City Wide, the nation's leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you…
Added 3 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
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City Wide, the nation's leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you…
Added 3 hours ago
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Data Integrity Lead
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Toronto, ON
- Full-time
…consistently applied across the account. The role operates as a client‑facing governance and assurance function, providing independent data quality oversight while enabling automation and…
Added 3 hours ago
PG
SEO Manager
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J
Senior Vice President, Capital Markets Project Finance - DG Solar Company
J&T
Toronto, ON
- Full-time
Our client is a fast-growing developer, owner and operator of community solar, distributed generation and energy storage assets in the US. They are hiring a Senior Vice President to lead…
Added 4 hours ago
C
Senior Customer Engineer, Digital Native - Vancouver BC
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BC · British Columbia, Canada
- Full-time
…Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. . Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical…
Added 4 hours ago
A
Technology Strategy & Transformation Consultant
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Ottawa, ON · Toronto, ON
- Full-time
…reinvent and improve every business. Our mission is to help client business executives disrupt their industry and utilize technology to capture market…
Added 4 hours ago
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Salesforce Technical Lead - Financial Services Cloud
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Montréal-Est, QC · Montreal, Quebec
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PG
Director of Account Management
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Added 5 hours ago
KM
Services and Solutions Sales Executive - Konica Minolta Business Solutions
Konica Minolta Business Solutions U.S.A., Inc.
Burnaby, BC
- $62,800 to $90,276 CAD / year
- Full-time
The Services and Solutions Sales Executive (SSE) is the local branch subject matter expert relative to the Solutions, and Professional Service strategies of the Konica Minolta Business…
Added 5 hours ago
AR
Controller
Accu-staff Resource Systems Enterprises LTD
Vaughan, ON
- $100,000 to $150,000 CAD / year
- Full-time
With operations spanning Asia, Europe, and North America, our client's business offers the scale, diversity, and innovation of an international market.
Added 5 hours ago
KM
Services and Solutions Sales Executive - Konica Minolta Business Solutions
Konica Minolta Business Solutions U.S.A., Inc.
AB · Edmonton, AB
- Full-time
The Services and Solutions Sales Executive (SSE) is the local branch subject matter expert relative to the Solutions, and Professional Service strategies of the Konica Minolta Business…
Added 5 hours ago
E
Controller / Contrôleur
Everguard
Mount Pearl, NL
- Full-time
Everguard Fire Safety is a multi-industry fire and life safety services and solutions company offering comprehensive products and solutions, globally recognized partners, installation,…
Added 5 hours ago
E
Controller / Contrôleur
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- Full-time
Everguard Fire Safety is a multi-industry fire and life safety services and solutions company offering comprehensive products and solutions, globally recognized partners, installation,…

S M Software Solutions Inc

RQ11744 – UX Designer – Senior

Toronto, ON, Canada

Internship

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Job details

Job type: Internship
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11744

We are seeking a Senior UX Designer with extensive experience in user-centred design, service design, user research, interaction design, and accessibility for complex transactional digital services. The successful candidate will lead the design of enterprise platform features and onboarded government services, ensuring Ontario businesses can access and manage services through a consistent, intuitive, inclusive, and accessible experience. The role involves conducting user research, developing user journeys and service blueprints, creating wireframes and prototypes, performing usability testing, and collaborating with multidisciplinary teams to deliver practical, accessible, and reusable design solutions.

Role Snapshot

Job Title: RQ11744 – UX Designer – Senior
Client: Ministry of Public and Business Service Delivery and Procurement
Work Location: 222 Jarvis Street, 5th Floor, Toronto, Ontario, Canada
Work Arrangement: Onsite – 5 Days per Week
Estimated Start Date: November 9, 2026
Estimated End Date: September 28, 2027
Business Days: 225.00
Extension: Probable after the initial mandate
Hours: 7.25 hours per day
Security Level: No Clearance Required

Must Have

Experience leading design for complex transactional services.
Experience developing journeys, service blueprints, wireframes, prototypes, and interaction specifications.
Knowledge of the Accessibility for Ontarians with Disabilities Act (AODA) and Web Content Accessibility Guidelines (WCAG) requirements.

Description

The Senior UX Designer leads user-centred and service design for enterprise platform features and onboarded government services, ensuring that Ontario businesses can access and manage services through a consistent, intuitive, inclusive, and accessible experience.

The role plans and conducts user research, journey mapping, service blueprinting, information architecture, interaction design, prototyping, usability testing, and accessibility evaluation across account, profile, dashboard, form, workflow, notification, document, delegation, and service-discovery experiences.

Working with users, ministry partners, product managers, business analysts, architects, developers, accessibility specialists, and testers, the Senior UX Designer translates evidence and service needs into practical designs and reusable patterns. The role supports implementation through detailed specifications and design reviews, validates delivered experiences, and contributes to the ongoing maturity of the enterprise platform design system and enterprise service experience.

Experience

Experience leading user experience and service design for complex transactional digital services.
Experience planning and conducting user research, stakeholder interviews, contextual inquiry, usability testing, and design validation.
Experience creating personas, journey maps, service blueprints, information architecture, wireframes, prototypes, and detailed interaction designs.
Experience designing account-based experiences, dashboards, forms, workflows, notifications, document interactions, and service discovery.
Knowledge of user-centred design, service design, interaction design, content design, and design-thinking methods.
Experience designing accessible services in accordance with AODA and applicable WCAG standards.
Experience applying enterprise design systems, reusable components, and consistent interaction patterns.
Experience designing responsive experiences for desktop, tablet, and mobile devices.
Experience collaborating with product managers, analysts, developers, architects, accessibility specialists, and testers.
Experience presenting research findings, design options, and recommendations to business and executive stakeholders.

General Skills / Duties

Plan and lead user research, service design, interaction design, and validation activities.
Identify user needs, behaviours, pain points, accessibility requirements, and service expectations.
Develop personas, journeys, service blueprints, information architecture, wireframes, prototypes, and design specifications.
Design consistent experiences across enterprise platform capabilities and onboarded services.
Facilitate co-design workshops, design reviews, and collaborative working sessions.
Conduct usability and accessibility evaluations and translate findings into design improvements.
Maintain traceability between user needs, business requirements, and design decisions.
Support developers and testers to ensure accurate implementation of approved designs.
Contribute reusable patterns, standards, and components to the enterprise platform design system.

Experience And Skill Set Requirements

User-Centred and Service Design Experience – 35%
Experience leading design for complex transactional services.
Experience developing journeys, service blueprints, wireframes, prototypes, and interaction specifications.
Experience translating research findings into implementable designs.
User Research and Usability – 25%
Experience conducting research, usability testing, synthesis, and design validation with diverse user groups.
Accessibility and Design Standards – 20%
Knowledge of AODA and WCAG requirements.
Experience applying enterprise design systems and accessible interaction patterns.
Communication and Collaboration – 20%
Excellent visual, written, verbal, facilitation, and presentation skills.
Experience collaborating with multidisciplinary Agile teams and senior stakeholders.

How to Apply

If you are interested and your profile matches the requirements, kindly send the following mandatory documents to hrsmss@smsoftconsulting.com by Thursday, October 29, 2026, at 10:00 AM EST.

Mandatory Documents

Updated Resume in Word format (Mandatory)
References (Mandatory)
Expected Hourly Rate (Mandatory)
Visa Status (Mandatory)
LinkedIn ID (Mandatory)

Without the mandatory documents, we cannot submit a candidate.

WhatsApp Group

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Additional Information

Work Arrangement: 5 days onsite per week
Email is the best way to reach us.

You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

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More about this job

Responsibilities

Lead user research and service design for complex government transactions, creating journeys, blueprints, prototypes, and accessible interaction designs across enterprise platform features and services. Collaborate with multidisciplinary teams to validate designs, support implementation, and contribute reusable patterns to the enterprise design system.

Requirements

Requires experience leading UX and service design for complex transactional digital services, including research, usability testing, journey mapping, prototyping, and detailed interaction specifications. Candidates should know AODA and WCAG requirements and be able to collaborate effectively with multidisciplinary teams and senior stakeholders.

Skills

User-Centred Design
Service Design
User Research
Usability Testing
Journey Mapping
Service Blueprinting
Interaction Design
Information Architecture
Wireframing
Prototyping
Accessibility
AODA
WCAG
Design Systems
Responsive Design
Stakeholder Collaboration

Visa sponsorship

Not detected in the job text

Keywords

User-Centred Design
Service Design
User Research
Contextual Inquiry
Usability Testing
Design Validation
Personas
Journey Mapping
Service Blueprinting
Information Architecture
Interaction Design
Wireframes
Prototypes
Accessibility
AODA
WCAG
Enterprise Design Systems
Reusable Components
Responsive Design
Account-Based Experiences
Dashboards
Forms
Workflows
Notifications
Document Interactions
Service Discovery
Co-Design Workshops
Agile
Design Specifications
Government Services

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