Client: Ministry of Public and Business Service Delivery and Procurement – RQ11834
We are seeking a highly experienced
Senior Business Analyst with 10+ years of experience in business analysis, enterprise transformation, modernization, and service delivery projects. The ideal candidate will possess strong expertise in Agile and Waterfall methodologies, business requirements gathering, business process reengineering, stakeholder engagement, business modelling, and project delivery. The successful candidate will work closely with business stakeholders, technical teams, Product Owners, and project leadership to translate business needs into functional and non-functional requirements, facilitate workshops, manage product backlogs, conduct feasibility studies, develop business cases, and support enterprise-wide I&IT initiatives while ensuring alignment with Ontario Public Service (OPS) standards and methodologies.
Role Snapshot
- Job Title: RQ11834 – Business Analyst – Senior
- Client: Ministry of Public and Business Service Delivery and Procurement
- Work Location: 777 Bay Street, Toronto, Ontario, Canada
- Work Arrangement: Onsite – 5 Days per Week
- Estimated Start Date: November 16, 2026
- Estimated End Date: March 31, 2027
- Business Days: 95.00
- Extension: 254.00
- Hours: 7.25 hours per day
- Security Level: No Clearance Required
Must Have
- The Hiring Team will only review candidates with 10+ years of experience.
- Strong experience with Agile and Waterfall methodologies.
- Experience developing functional and non-functional requirements and leading and facilitating in-depth workshops to elicit, review, document, and confirm business requirements, business process reengineering, business models, business rules, and user interface design to create the technical framework/specifications for development of business solutions and/or infrastructure services or platforms.
- Experience with Microsoft Office applications, including PowerPoint, Excel, Visio, and Azure DevOps / Jira.
- Experience with Enterprise Transformation, Modernization, and service delivery-related projects.
- Experience/familiarity with forecasting and budgeting-related documents.
- Ability to interpret data, policy, and financial information to support evidence-based recommendations.
- Ability to act as a liaison between technical and non-technical teams.
Description
The Consultant would provide the following support:
Responsibilities
- Provides holistic leadership across business analysis, project outcomes, and teams of business analysts, aligning their expertise with Agile methodologies and ensuring effective collaboration.
- Interacts with business stakeholders and subject matter experts to understand their requirements through gathering, documenting, and analysing business needs and requirements.
- Prepares and advises on business analysis policies, processes, best practices, and standards to promote a comprehensive and consistent business analysis practice.
- Fosters effective communication between the team, Product Owner, and stakeholders, ensuring a clear understanding of goals and requirements.
- Manages and grooms the product backlog based on user needs and prioritization input.
- Acts as a single point of contact for business analysis, Agile leadership, and team coordination, minimizing communication gaps, reducing the risk of misinterpretation, and promoting more effective project outcomes.
- Prepares training materials and conducts training sessions on project delivery methodology in accordance with established guidelines.
- Leads presentations and demonstrations of solution design and build for consultation groups and stakeholders.
- Creates and reviews user flows and user stories, ensuring they meet the overall product vision and maintain consistency across features.
- Supports QA, UAT, Architecture, and technical activities to facilitate compliance with quality and enterprise standards.
- Supports Agile practices and encourages continuous service improvement.
- Identifies gaps and improvement opportunities to enhance process flows and customer experience journeys.
- Responsible for product planning and execution throughout the product lifecycle, working closely with the Product Owner, including:
- Gathering and prioritizing product and customer requirements.
- Defining the product vision.
- Ensuring that the product supports the company's overall strategy and goals.
- Translates product strategy into detailed requirements and prototypes.
- Interacts with business stakeholders and subject matter experts to understand their requirements through gathering, documenting, and analysing business needs and requirements.
- Monitors progress, resolves problems, and reports regularly to management and stakeholders.
- Conducts discovery, cost-benefit analysis, and prototyping.
- Scopes and prioritizes activities based on business and customer impact.
- Works closely with business and IT teams to deliver solutions with quick time-to-market and optimal resources.
- Identifies dependencies with other teams and determines how to manage those dependencies without impacting team progress.
- Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
- Interacts with business stakeholders and subject matter experts to understand their requirements through gathering, documenting, and analysing business needs and requirements.
- Prepares and advises on business analysis policies, processes, best practices, and standards to promote a comprehensive and consistent business analysis practice within the organization.
General Skills
- Knowledge and experience with Agile Information and Information Technology (I&IT) methods and techniques associated with the development and implementation of enterprise architecture frameworks.
- Strong communication, facilitation, negotiation, consensus-building, and problem-solving skills.
- Demonstrated commitment and proven ability to effectively manage stakeholder relationships and navigate organizational approval processes.
- Knowledge of and experience with Agile methodology, including the ability to educate others.
- Experience facilitating relationships between the Agile team and Product Owner and maintaining a safe working environment for the team by helping with conflict resolution.
- Experience leading Agile methodology and development teams in self-organization and identifying and filling gaps in the framework.
- Experience mentoring and coaching teams on removing impediments.
- Experience capturing feedback and documenting sprint reviews to administer project goals and improve team performance.
- Leads and conducts business analysis to assess clients' business problems and opportunities and documents business requirements in a manner that enables I&IT solutions to be determined.
- Develops strategies, prepares business cases and cost-benefit analyses, and conducts feasibility studies for business I&IT initiatives.
- Experience leading requirements gathering, developing documentation, including presentations and briefing notes, and conducting stakeholder engagement.
- A team player with a track record of meeting deadlines, managing competing priorities, and demonstrating client relationship management experience.
- Leads and conducts business analysis to assess clients' business problems and opportunities and documents business requirements in a manner that enables I&IT solutions to be determined.
- Applies reengineering concepts to promote business improvements through alternative and cost-effective service delivery approaches.
- Leads and conducts business analysis at varying levels of detail appropriate to the project and its phases, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies.
- Develops strategies, prepares business cases and cost-benefit analyses, and conducts feasibility studies for business I&IT initiatives.
- Develops sound processes for requirements gathering, including but not limited to JAD sessions, interviews, mock-ups, etc.
- Conducts business modelling, use case modelling, conceptual and logical data modelling, process and data flow modelling, use case surveys, business rules definition, and non-functional requirements definitions for assigned projects.
- Monitors progress, resolves problems, and reports regularly to I&IT management and stakeholders.
- Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up.
- Experience developing strategies, preparing business cases, and conducting cost-benefit analyses.
- Experience conducting requirements gathering, developing documentation, including presentations and briefing notes, and conducting stakeholder engagement.
- Experience using Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope.
- Awareness of emerging I&IT trends and technologies.
- Excellent analytical, problem-solving, and decision-making skills, verbal and written communication skills, interpersonal skills, and negotiation skills.
- A team player with a proven track record of meeting deadlines.
Required Skills
- Project Methodology certifications such as Agile Coach, Scrum Master, Lean Six Sigma Black Belt, Green Belt, Yellow Belt, etc.
- Knowledge of Ontario Public Service decision-making and project implementation processes is considered an asset.
Desirable Skills
- Experience using information retrieval packages.
- Knowledge and understanding of Information Management principles, concepts, policies, and practices.
- Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions.
- Experience with a wide range of business analysis methods, tools, and techniques, such as business functional modelling, business event modelling, and business process mapping.
- Experience with structured, object-oriented, and Agile methodologies for user requirements.
- Experience developing performance measures for business analysis evaluation and subsequent follow-up.
- Knowledge and understanding of the Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards.
Experience And Skill Set Requirements
- Business Analysis and Technical Skills – 25%
- Experience leading and conducting business analysis for business projects to assess clients' business problems or opportunities and document technical business requirements to meet functional requirements.
- Experience developing context diagrams, use cases, and use case models.
- Experience developing business service blueprints, user stories, technical and business process flows, process maps, data flow diagrams, and customer journey maps.
- Experience creating systems diagrams.
- Experience writing business cases and conducting options analysis.
- Experience developing cost-benefit analyses and conducting feasibility studies for business I&IT initiatives.
- Experience developing functional and non-functional requirements, leading and facilitating in-depth workshops to elicit, review, document, and confirm business requirements, business process reengineering, business models, business rules, and user interface design to create the technical framework/specifications for development of business solutions and/or infrastructure services or platforms.
- Experience developing performance measures for projects and lines of business.
- Hands-on experience developing effective use cases and user stories.
- Business Analysis
- Leads and conducts business analysis both on an ongoing basis and for business projects to assess clients' business problems or opportunities, document technical business requirements to meet functional requirements, and ensure alignment with OPS project management and related methodologies.
- Applies reengineering concepts to promote business improvements through alternative, cost-effective service delivery approaches. Conducts ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed planning of business analysis activities, business modelling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements, identification of significant changes in requirement documentation, and maintenance of approved business requirements.
- Develops strategies, prepares business cases and cost-benefit analyses, and conducts feasibility studies for business I&IT initiatives.
- Oversees ongoing production support and configuration management.
- Leads and participates in the process for requests for proposals, with a focus on client requirements and evaluation of vendor responses for I&IT business and/or infrastructure solutions.
- Leads and facilitates in-depth workshops to elicit, review, document, and confirm business requirements, business process reengineering, business models, business rules, and user interface design to create the technical framework/specifications for development of business solutions and/or infrastructure services or platforms.
- Develops performance measures for business analysis evaluation and conducts follow-up assessments to ensure compliance with client cluster and corporate I&IT strategies, policies, and priorities.
- Manages problem identification and resolution activities to ensure timely resolution of production problems.
- Experience – 25%
- Experience working on large- and medium-sized projects as a Business Analyst or Functional Consultant.
- Experience with enterprise business architectural concepts to ensure that recommended technologies are consistent with OPS standards.
- Experience developing business cases from start to finish.
- Experience with the software development life cycle, software design, development and integration, database concepts, user interface design principles, change management, quality assurance, risk management, disaster recovery planning, and business continuity planning to develop solutions and/or infrastructure services that satisfy business needs.
- Experience conducting business analysis reviews, recommending options and changes, and developing contingency provisions.
- Experience providing technical leadership, functional business analysis, and architecture expertise to project staff, colleagues, and clients.
- Experience in service delivery management, portfolio management, program/project management, and resource management to manage business analysis services for clients and provide recommendations on clients' I&IT business and infrastructure needs.
- Knowledge of all aspects of business analysis, including enterprise-level and client program-area business analysis and modelling expertise; related business analysis tools, technology, processes, and methodologies; and business analysis-related technical and business planning.
- Knowledge of I&IT Cluster and corporate policies, directives, guidelines, and procedures related to service delivery processes, enterprise business architecture, current trends, and technologies related to business-driven IT solutions to provide practical expertise to meet business needs, ensure traceability of business requirements to I&IT solutions, and ensure compliance with OPS I&IT policies and standards.
- Knowledge of clients' policies and programs, business goals and objectives, plans, issues, and resources, and their linkage to business needs to identify partnership opportunities, match technology solutions to business requirements, and provide advice on the application of I&IT.
- Knowledge of enterprise business architectural concepts to ensure that recommended technologies are consistent with OPS standards.
- Knowledge of the software development life cycle, software design, development and integration, database concepts, user interface design principles, change management, quality assurance, risk management, disaster recovery planning, and business continuity planning to develop solutions and/or infrastructure services that satisfy business needs.
Analysing And Problem-Solving Skills To
- Assess clients' business requirements and identify the best technology solutions from among alternatives to ensure clients' expectations are satisfied in a cost-effective manner, both for individual issues and longer-term overall requirements.
- Evaluate directions, trends, standards, and policies in a complex and evolving environment using multiple sources of guidance; identify requirements, develop options, and make recommendations on general and specific information architecture and data management issues.
- Plan, coordinate, and lead all phases of assigned business analysis, process improvement, architecture, or infrastructure projects or services within risk, time, and resource constraints to meet client needs.
- Ensure the quality of business solution recommendations and implementation and ensure integration with enterprise and cluster standards and directions.
- Conduct business analysis reviews, recommend options and changes, and develop contingency provisions.
- Provide technical leadership, functional business analysis, and architecture expertise to project staff, colleagues, and clients.
- Communication Skills – 20%
- Strong communication skills to prepare documentation, including but not limited to reports, reviews, and assessments.
- Ability to present ideas and suggestions clearly and effectively in a user-friendly manner while maintaining a high level of customer service to both internal and external clients.
- Ability to communicate designs and development in a clear and understandable manner.
How to Apply
If you are interested and your profile matches the requirements, kindly send the following mandatory documents to
hrsmss@smsoftconsulting.com by
Friday, November 13, 2026, at 10:00 AM EST.
Mandatory Documents
- Updated Resume in Word format (Mandatory)
- References (Mandatory)
- Expected Hourly Rate (Mandatory)
- Visa Status (Mandatory)
- LinkedIn ID (Mandatory)
Without the mandatory documents, we cannot submit a candidate.
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Additional Information
- Work Arrangement: Onsite – 5 days per week.
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