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Added 56 mins ago
AG
Passenger Service Agent
Alliance Ground International
Richmond, BC · YVR Airport
- Part-time
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you’ll ensure our traveling customers are kept well-informed and are in the right place at the right…
Added 2 hours ago
A
Intermediate Software Engineer
AltaML
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
…libraries or AltaForge - supporting the AltaForge Clients and Same-Agent-Across-Clients north…
Added 2 hours ago
Q
Software Engineer
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- Contract
…the quality of their work. You’ll review generated code and agent behavior, determine whether solutions are technically correct, identify failure modes, and create the evaluation signals…
Added 2 hours ago
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AI Engineer (Python)
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Director of Software Development R&D - AI
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…EDA's generative and agentic AI capabilities, including multi-agent workflow orchestration, autonomous design-space exploration, natural-language tool control, and AI-powered design…
Added 4 hours ago
S
AI-Native Customer Experience Associate (Mandarin and English)
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Toronto, ON · Etobicoke, ON
- $42,000 to $48,000 CAD / year
- Full-time
This is a new customer experience seat. We want it to run on AI tools from the start, and you build that setup alongside the small team that makes the Snaplii app and our AI agent payments.
Added 5 hours ago
GC
Senior Forward Deployed Engineer
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
…technical delivery role. You design, build, and operationalize AI agent workflows and intelligent automation solutions - embedded directly in client environments, working alongside their…
Added 5 hours ago
SM
Software Developer – CRM – Senior - RQ11653
S M Software Solutions Inc
Toronto, ON
- Internship
Experience with Dynamics CRM Customer Service Workspace, Agent Experience Profile, Session Templates, Workstream, and Routing
Added 5 hours ago
SM
Software Developer – CRM – Senior - RQ11500
S M Software Solutions Inc
Toronto, ON
- Internship
Experience with Dynamics CRM Customer Service Workspace, Agent Experience Profile, Session Templates, Workstream, and Routing
Added 5 hours ago
SM
Software Developer – CRM – Senior - RQ11653
S M Software Solutions Inc
Toronto, ON
- Internship
Experience with Dynamics CRM Customer Service Workspace, Agent Experience Profile, Session Templates, Workstream, and Routing
Added 5 hours ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…applications, including Large Language Models (LLMs), AI agents, agent-based workflows, document processing solutions, and human-in-the-loop review and approval…
Added 5 hours ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…applications, including Large Language Models (LLMs), AI agents, agent-based workflows, document processing solutions, and human-in-the-loop review and approval…
Added 5 hours ago
SM
Software Developer – CRM – Senior - RQ11654
S M Software Solutions Inc
Toronto, ON
- Internship
Experience with Dynamics CRM Customer Service Workspace, Agent Experience Profile, Session Templates, Workstream, and Routing.
Added 5 hours ago
SM
Software Developer – CRM – Senior - RQ11500
S M Software Solutions Inc
Toronto, ON
- Internship
Experience with Dynamics CRM Customer Service Workspace, Agent Experience Profile, Session Templates, Workstream, and Routing
Added 5 hours ago
SM
Software Developer – CRM – Senior - RQ11654
S M Software Solutions Inc
Toronto, ON
- Internship
Experience with Dynamics CRM Customer Service Workspace, Agent Experience Profile, Session Templates, Workstream, and Routing.
Added 5 hours ago
SM
Software Developer – CRM – Senior - RQ11654
S M Software Solutions Inc
Toronto, ON
- Internship
Experience with Dynamics CRM Customer Service Workspace, Agent Experience Profile, Session Templates, Workstream, and Routing.
Added 5 hours ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…applications, including Large Language Models (LLMs), AI agents, agent-based workflows, document processing solutions, and human-in-the-loop review and approval…
Added 7 hours ago
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Added 8 hours ago
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Added 11 hours ago
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S M Software Solutions Inc

Software Developer – CRM – Senior - RQ11500

Toronto, ON, Canada

Internship

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Job details

Job type: Internship
Apply by: Nov 3, 2026
Posting language: English
Posted: Oct 4, 2026

Original job description

Client: Ministry of Public and Business Service Delivery and Procurement - RQ11500

We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dataverse, Dynamics 365 Customer Service, Power Apps, Power Pages, Canvas Apps, custom PCF controls, .NET, C#, JavaScript, Web API, ASP.NET, .NET Core, Entity Framework, Azure SQL, DevOps, and CI/CD pipelines. The successful candidate will be responsible for translating technical system specifications into working and tested applications, developing and maintaining software solutions, troubleshooting technical issues, supporting implementation and migration activities, and collaborating with IT professionals and business stakeholders throughout the Software Development Life Cycle.

Role Snapshot

Job Title: RQ11500 – Software Developer – CRM – Senior
Client: Ministry of Public and Business Service Delivery and Procurement
Work Location: Toronto, Ontario, Canada
Work Arrangement: Onsite – 5 Days per Week
Estimated Start Date: November 1, 2026
Estimated End Date: March 31, 2027
Business Days: 101.00
Extension: Probable after the initial mandate
Hours: 7.25 hours per day
Security Level: No Clearance Required

Must Have

Experience with Agile methodologies
Experience with Dynamics 365, Microsoft Power Platform, and Azure solution design
Working knowledge of Dynamics interoperability, integration, and capability with other Microsoft cloud technologies
Working knowledge of both low-code development and custom development on Dynamics 365
Working knowledge of .NET, C#, JavaScript
Experience with cloud platforms such as Azure, Dynamics 365, and Power Platform
Experience with Dynamics CRM Customer Service Workspace, Agent Experience Profile, Session Templates, Workstream, and Routing
Experience with custom Web API development, ASP.NET, .NET Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines, etc.

Nice to Have

Prior OPS/Public Sector experience

Description

Responsibilities

Required to translate technical systems specifications into working, tested applications.

This Includes

Developing detailed programming specifications
Writing and/or generating code
Compiling data-driven programs, maintaining, and conducting unit tests

Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations.

General Skills

Experience in programming and analysis; specialized software package support at the specified experience level
Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
Experience in structured methodologies for the development, design, implementation and maintenance of applications
Experience in design, code, test, debug and document applications
Experience in the use of object and/or third generation language development tools
Experience in one or more programming languages
Experience in application design, latest design patterns, deployment and troubleshooting
Experience with relational and hierarchical database technologies
Experience in the use of information retrieval packages using query languages
Experience with one or more communications protocols
Experience in structured methodologies for the design, development, implementation and maintenance of applications
Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
A team player with a track record for meeting deadlines

Desirable Skills

Knowledge and experience with programming Internet-ready applications
Knowledge and experience in rapid application development (RAD) methodologies
Knowledge and understanding of Information Management principles, concepts, policies and practices
Experience with middleware and gateways
Experience reviewing, analysing, and modifying product installation scripts including encoding, testing, debugging
Ability to provide post-implementation support and resolve any post-implementation technical issues
Experience conducting design walkthrough sessions with project team
Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
Ability to provide user and system documentation as required

Experience And Skill Set Requirements

Technical Skills – 40%

Working knowledge with Dataverse design and development
Working knowledge of development in Azure technologies
Working knowledge of .NET, C#, JavaScript
Working knowledge of DevOps, task boards, pipelines, etc.

Experience – 40%

Proficiency in all cloud service models: SaaS, PaaS, and IaaS
Certifications in Dynamics 365 and Azure are preferred
Experience with Agile methodologies, including using Kanban/task boards
Extensive experience developing in Dynamics 365 Customer Service, including:

Case Management
Knowledge Management
Customer Service Workspace configuration
Power Platform
Power Apps
Model-Driven App
Power Pages
Canvas App
Custom PCF controls
Development and Server-Side templating language Liquid

Experience with both low-code development and custom development on Dynamics 365

Communication Skills – 20%

Strong communication skills to prepare documentation, including but not limited to reports, reviews, and assessments
Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients

How to Apply

If you are interested and your profile matches the requirements, kindly send the following mandatory documents to hrsmss@smsoftconsulting.com by Monday, October 5, 2026, at 10:00 AM EST.

Mandatory Documents

Updated Resume in Word format
References
Expected Hourly Rate
Visa Status
LinkedIn ID

Without the mandatory documents, we cannot submit a candidate.

WhatsApp Group

For daily job updates, you can also join our WhatsApp group using the link below:

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Note

This position is listed as "Onsite"; the resource is expected to work onsite between the standard working hours of 8:00 AM–5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

5 days Onsite

Email is the best way to reach us.

You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

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More about this job

Responsibilities

Translate technical specifications into working, tested applications, and develop, maintain, and test CRM software solutions. Troubleshoot technical issues, support implementation and migration activities, and collaborate with IT professionals and business stakeholders throughout the software development life cycle.

Requirements

The role requires hands-on experience with Dynamics 365 Customer Service, Microsoft Power Platform, Azure solution design, Dataverse, and both low-code and custom development. Candidates should also have experience with .NET, C#, JavaScript, Azure SQL, DevOps and CI/CD, Agile methodologies, and strong communication and collaboration skills.

Skills

Microsoft Dynamics 365
Microsoft Power Platform
Azure
Dataverse
Dynamics 365 Customer Service
Power Apps
Power Pages
Canvas Apps
Custom PCF Controls
.NET
C#
JavaScript
Web API
ASP.NET
.NET Core
Entity Framework

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Microsoft Power Platform
Azure
Dataverse
Dynamics 365 Customer Service
Customer Service Workspace
Case Management
Knowledge Management
Power Apps
Model-Driven Apps
Power Pages
Canvas Apps
PCF Controls
Liquid
.NET
C#
JavaScript
Web API
ASP.NET
.NET Core
Entity Framework
Azure SQL
DevOps
CI/CD Pipelines
Agile
Kanban
Low-Code Development
Custom Development
AODA

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