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S M Software Solutions Inc
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Toronto, ON
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S M Software Solutions Inc

Software Developer – CRM – Senior - RQ11654

Toronto, ON, Canada

Internship

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Job details

Job type: Internship
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Client: Ministry of Public and Business Service Delivery and Procurement - RQ11654

We are seeking a highly experienced Senior CRM Software Developer with strong expertise in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dataverse, .NET, C#, JavaScript, DevOps, and cloud technologies. The successful candidate will be responsible for translating technical systems specifications into working and tested applications, developing and maintaining software solutions, troubleshooting technical issues, and collaborating with IT professionals throughout the Software Development Life Cycle.

The ideal candidate will have extensive experience with Dynamics 365 Customer Service, Customer Service Workspace, Power Platform, Model-Driven Apps, Power Pages, Canvas Apps, custom development, low-code development, Azure, DevOps, CI/CD pipelines, and Agile methodologies.

Role Snapshot

Job Title: RQ11654 - Software Developer - CRM - Senior
Client: Ministry of Public and Business Service Delivery and Procurement
Work Location: Toronto, Ontario, Canada
Work Arrangement: Onsite – 5 Days per Week
Estimated Start Date: September 21, 2026
Estimated End Date: March 31, 2027
Business Days: 135.00
Extension: Probable after the initial mandate
Hours: 7.25 hours per day
Security Level: No Clearance Required

Must Have

Experience with Agile methodologies.
Experience with Dynamics 365, Microsoft Power Platform, and Azure solution design.
Working knowledge of Dynamics interoperability, integration, and capability with other Microsoft cloud technologies.
Working knowledge of both low-code development and custom development on Dynamics 365.
Experience with Dynamics CRM Customer Service Workspace, Agent Experience Profile, Session Templates, Workstream, and Routing.
Experience with custom Web API development, ASP.NET, .NET Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines, etc.

Description

Required to translate technical systems specifications into working, tested applications.

This Includes

Developing detailed programming specifications.
Writing and/or generating code.
Compiling data-driven programs, maintaining, and conducting unit tests.
Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations.

General Skills

Experience in programming and analysis; specialized software package support at the specified experience level.
Ability to collaborate with IT Professionals throughout the Software Development Life Cycle.
Experience in structured methodologies for the development, design, implementation and maintenance of applications.
Experience in design, code, test, debug and document applications.
Experience in the use of object and/or third generation language development tools.
Experience in one or more programming languages.
Experience in application design, latest design patterns, deployment and troubleshooting.
Experience with relational and hierarchical database technologies.
Experience in the use of information retrieval packages using query languages.
Experience with one or more communications protocols.
Experience in structured methodologies for the design, development, implementation and maintenance of applications.
Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
A team player with a track record for meeting deadlines.

Desirable Skills

Knowledge and experience with programming Internet-ready applications.
Knowledge and experience in rapid application development (RAD) methodologies.
Knowledge and understanding of Information Management principles, concepts, policies and practices.
Experience with middleware and gateways.
Experience reviewing, analysing, and modifying product installation scripts including encoding, testing, debugging.
Ability to provide post-implementation support and resolve any post-implementation technical issues.
Experience conducting design walkthrough sessions with project team.
Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
Ability to provide user and system documentation as required.

Additional Skills For Oracle Software Developer

Experience in conducting impact assessments on Oracle E-Business application customizations and extensions.
Strong conversion experience in Account Receivable Collection modules.
Strong programming skills in Oracle database, PL/SQL, SQL, XML, Unix shell scripts and Oracle Data Integrator.
Proved business knowledge of General Ledger, Accounts Receivable, Collections, Accounts Payable and Inventory Modules of Oracle E-Business.
Great knowledge of Oracle E-Business table structure related to GL, AR, Collections, AP, INV and FND.
Strong knowledge of SQL tuning and using partition tables.
Demonstrated experience and understanding of data warehouse, ETL methodologies and OBIEE.
Demonstrated work experience on Java and Oracle Application Development Framework (ADF) will be a great asset.
Strong verbal and written communication skills and leadership abilities to be able to oversee the quality assurance of the project from technical perspective.

Experience And Skill Set Requirements

Technical Skills – 40%

Working knowledge with Dataverse design and development.
Working knowledge of development in Azure technologies.
Working knowledge of .NET, C#, JavaScript.
Working knowledge of DevOps, task boards, pipelines, etc.

Experience – 40%

Experience with cloud platforms such as Azure, Dynamics 365, Power Platform.
Proficiency in all cloud service models: SaaS, PaaS, and IaaS.
Certifications in Dynamics 365 and Azure are preferred.
Experience with Agile methodologies, including using Kanban/task boards.
Extensive experience developing in Dynamics 365 Customer Service, including:

Case Management
Knowledge Management
Customer Service Workspace Configuration
Power Platform
Power Apps
Model-Driven Apps
Power Pages
Canvas Apps
Custom PCF Controls
Development and Server-Side Templating Language Liquid

Experience with both low-code development and custom development on Dynamics 365.

Communication Skills – 20%

Strong communication skills to prepare documentation, including but not limited to reports, reviews, assessments.
Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients.

How to Apply

If you are interested and your profile matches the requirements, kindly send the following mandatory documents to hrsmss@smsoftconsulting.com by Tuesday, October 6, 2026, at 10:00 AM EST.

Without mandatory documents, we cannot submit a candidate.

Mandatory Documents

Updated Resume in Word format (Mandatory)
References (Mandatory)
Expected Hourly Rate (Mandatory)
Visa Status (Mandatory)
LinkedIn ID (Mandatory)

WhatsApp Group

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https://chat.whatsapp.com/KCmWoqPlxWvAZmyXLcd8or

Important Note

This position is listed as "Onsite"; the resource is expected to work onsite between the standard working hours of 8:00 AM–5:00 PM, excluding lunch breaks, every Monday to Friday inclusive at the identified OPS office location.

Email is the best way to reach us.

You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

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More about this job

Responsibilities

Translate technical specifications into working, tested applications, and develop, maintain, document, and test CRM software solutions. Troubleshoot software issues and collaborate with IT professionals and stakeholders throughout the software development life cycle, including implementation and migration activities.

Requirements

Requires extensive senior-level experience with Dynamics 365 Customer Service, Power Platform, Azure solution design, Dataverse, and both low-code and custom development. Candidates should also have experience with .NET, C#, JavaScript, Azure technologies, DevOps and CI/CD, Agile methodologies, and strong communication and problem-solving skills.

Skills

Microsoft Dynamics 365
Microsoft Power Platform
Azure
Dataverse
.NET
C#
JavaScript
DevOps
CI/CD Pipelines
Agile Methodologies
Dynamics 365 Customer Service
Power Apps
Model-Driven Apps
Power Pages
Canvas Apps
Web API Development

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Microsoft Power Platform
Azure
Dataverse
.NET
C#
JavaScript
ASP.NET
.NET Core
Entity Framework
Azure SQL
DevOps
CI/CD Pipelines
Agile
Kanban
Dynamics 365 Customer Service
Customer Service Workspace
Case Management
Knowledge Management
Power Apps
Model-Driven Apps
Power Pages
Canvas Apps
PCF Controls
Liquid
Web API
Low-Code Development
Custom Development
Cloud Computing

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