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S M Software Solutions Inc

Software Developer – CRM – Senior - RQ11661

Toronto, ON, Canada

Job type: Internship
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11661

We are looking for a highly experienced Senior Software Developer – CRM to support the configuration, development, integration, and implementation of Microsoft Dynamics 365 solutions for Ministry registration and permit workflows. The ideal candidate will have strong experience with Dynamics 365, Microsoft Power Platform, Azure, Dataverse, low-code and custom development, Dynamics CRM Customer Service Workspace, .NET, C#, JavaScript, DevOps, and cloud technologies.

Role Snapshot

Job Title: Software Developer – CRM – Senior
Req. Number: RQ11661
Client: Ministry of Public and Business Service Delivery and Procurement
Work Location: 40 St. Clair St. W, Toronto, Ontario
Work Arrangement: Onsite
Estimated Start Date: September 21, 2026
Estimated End Date: March 31, 2027
Business Days: 135
Extension: Probable after the initial mandate
Hours: 7.25 hours per day
Security Level: No Clearance Required

Must Have

Experience with Agile methodologies.
Experience with Dynamics 365, Microsoft Power Platform, and Azure solution design.
Working knowledge of Dynamics interoperability, integration, and capability with other Microsoft cloud technologies.
Working knowledge of both low-code development and custom development on Dynamics 365.
Experience with cloud platforms such as Azure, Dynamics 365, and Power Platform.
Experience with Dynamics CRM Customer Service Workspace, Agent Experience Profile, Session Templates, Workstream, and Routing.
Experience with custom Web API development, ASP.NET, .NET Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines, etc.

Nice Have

Prior OPS or Public Sector experience.

Description

The Ontario Ministry of Environment, Conservation and Parks (MECP) Species at Risk Branch (SARB) is responsible for the administration and issuance of Registrations under the new Species Conservation Act (SCA), 2025.

The objective of this project is to build a modern online Registration system for both external and internal users.

Technology Stack

Microsoft Dynamics CRM – Back office
MuleSoft – Middleware
Java/React – Public-facing portal

This position is to configure MS Dynamics 365 for Registration and Permit workflows for Ministry back-office staff and integrate this back office with the portal (Java/React) using MuleSoft middleware.

Experience And Skill Set Requirements

Technical Skills – 40%

Experience with Agile methodologies.
Experience with Dynamics 365, Microsoft Power Platform, and Azure solution design.
Working knowledge of Dynamics interoperability, integration, and capability with other Microsoft cloud technologies.
Working knowledge of both low-code development and custom development on Dynamics 365.
Working knowledge with Dataverse design and development.
Working knowledge of development in Azure technologies.
Working knowledge of .NET, C#, and JavaScript.
Working knowledge of DevOps, task boards, pipelines, etc.

Experience – 40%

Experience with cloud platforms such as Azure, Dynamics 365, and Power Platform.
Experience with Dynamics CRM Customer Service Workspace, Agent Experience Profile, Session Templates, Workstream, and Routing.
Proficiency in all cloud service models: SaaS, PaaS, and IaaS.
Certifications in Dynamics 365 and Azure are preferred.
Experience with Agile methodologies, including using Kanban/task boards.
Extensive experience developing in Dynamics 365 Customer Service, including:

Case Management
Knowledge Management
Customer Service Workspace Configuration
Power Platform
Power Apps, including Model-Driven App, Power Pages, and Canvas App
Custom PCF Controls
Development and Server-Side Templating Language Liquid

Experience with both low-code development and custom development on Dynamics 365.

Communication Skills – 20%

Strong communication skills to prepare documentation, including but not limited to reports, reviews, and assessments.
Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner.
Ability to maintain a high level of customer service to both internal and external clients.

How To Apply

If you are interested in this opportunity and your profile matches the requirements, please send the following mandatory documents to hrsmss@smsoftconsulting.com by Tuesday, September 29, 2026, 10:00 AM EST:

Updated Resume in Word format – Mandatory
References – Mandatory
Expected Hourly Rate – Mandatory
Visa Status – Mandatory
LinkedIn ID – Mandatory

Without the mandatory documents, we cannot submit a candidate.

If you are interested in learning more about this opportunity, or if you know someone who may be a good fit, please feel free to share or forward this opportunity.

Please check our career site for additional opportunities.

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Note

Work Arrangement: Onsite
The resource is expected to work onsite between the standard working hours of 8:00 AM – 5:00 PM, excluding lunch breaks, every Monday to Friday, at the identified OPS office location.
5 days onsite
Email is the best way to reach us.

You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

Apply About employer

More about this job

Responsibilities

Configure and develop Microsoft Dynamics 365 registration and permit workflows for Ministry back-office staff, including Customer Service and Power Platform capabilities. Integrate the Dynamics back office with the Java/React public-facing portal through MuleSoft and support solution implementation, documentation, and collaboration with internal and external clients.

Requirements

Candidates should have extensive experience with Dynamics 365 Customer Service, Power Platform, Azure, Dataverse, and both low-code and custom development, including .NET, C#, JavaScript, and Web APIs. They should also have experience with Agile practices, cloud service models, DevOps and CI/CD, Dynamics Customer Service Workspace configuration and routing, and strong communication skills; Dynamics 365 or Azure certifications are preferred.

Skills

Microsoft Dynamics 365
Microsoft Power Platform
Azure
Dataverse
Dynamics CRM Customer Service Workspace
Agile Methodologies
Low-Code Development
Custom Development
C#
.NET
JavaScript
DevOps
CI/CD Pipelines
MuleSoft
Power Apps
Web API Development

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Microsoft Power Platform
Azure
Dataverse
Dynamics CRM
Customer Service Workspace
Agent Experience Profile
Session Templates
Workstreams
Routing
Power Apps
Model-Driven Apps
Power Pages
Canvas Apps
PCF Controls
Liquid
MuleSoft
Java
React
Web API
ASP.NET
.NET Core
Entity Framework
Azure SQL
DevOps
CI/CD Pipelines
Agile
Kanban
SaaS
PaaS

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