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S M Software Solutions Inc

Solutions Designer – Senior - RQ11310

Toronto, ON, Canada

Job type: Internship
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11310

We are seeking a Senior Solutions Designer with strong experience in Oracle Siebel CRM and Adobe AEM technologies. The successful candidate will be responsible for designing technology solutions, translating business requirements into functional and technical designs, developing application flows, and creating business architecture artifacts.

Role Snapshot

Job Title: RQ11310 – Solutions Designer – Senior
Client: Ministry of Public and Business Service Delivery and Procurement
Location: Toronto, Ontario – Onsite
Estimated Start Date: July 20, 2026
Estimated End Date: March 31, 2027
Business Days: 33.00
Extension: Probable after the initial mandate
Hours: 7.25 hours per day
Security Level: No Clearance Required
Work Arrangement: 5 Days Onsite

Must Have

At least 7+ years of experience designing solutions with Oracle Siebel CRM or Adobe AEM technologies.
Experience developing business design documents, functional requirements, and non-functional requirements.
Experience developing high-level application flows to support business requirements.
Experience developing functional design documents.
7+ years of experience in Siebel and Adobe AEM solution implementation.
Demonstrated experience creating and updating business architecture artifacts.

Nice to Have

Experience with the Public Sector Transfer Payment (Grant) Model would be an asset.
Experience ensuring that corporate QA standards are followed and maintained would be an asset.

Description

Responsibilities

Undertake the design of hosting technology solutions based on the client's service specifications, standards, policies, best practices, and cost models in order to meet client application business requirements and project/initiative deliverables.

General Skills

Knowledge of integrated networking technologies, mainframe, midrange server, enterprise storage and SAN, and personal computer system technologies.
Knowledge of related best practices, OPS directory/messaging standards, standard facilities infrastructure/architecture management, facility service delivery processes, infrastructure policies, procedures and direction, cost models, and procurement processes.
Ability to gather client business requirements, corporate I&IT information mandates, client information technology strategic plans, environment, and standards.
Ability to participate in the development of solutions and provide advice on short- and long-term solution service development activities.
Knowledge of leading-edge technology design criteria, security and recovery procedures, and preparation of technical specifications for installation, testing, and performance of integrated, multi-service systems.
Ability to assess performance and capacity of existing systems, make recommendations for improving performance, and develop technical documentation.
Experience planning, migrating, implementing, and sustaining large, complex system development projects.
Knowledge of technology developments, trends, and new products to evaluate their application to client short- and long-term technology requirements.
Basic knowledge of project management methodology, such as PMBOK, analytical tools, and processes.
Conceptual and analytical skills to assess and evaluate client needs and conduct cost/benefit analyses for new technology requirements in planning and designing solutions.
Experience designing and developing large, complex, highly available, mission-critical server applications.
Experience with systems evaluation to assess conditions, technical performance, and capacity of existing systems and determine the need and feasibility of expansion, renovation, or replacement.
Excellent analytical, problem-solving, and decision-making skills.
Strong verbal and written communication, interpersonal, negotiation, and teamwork skills.
A team player with a track record of meeting deadlines.

Experience And Skill Set Requirements

Technical Solution and Development Skills – 40%

At least 7+ years of experience designing solutions with Oracle Siebel CRM or Adobe AEM technologies.
Experience developing business design documents, functional requirements, and non-functional requirements.
Experience developing high-level application flows to support business requirements.
Experience developing functional design documents.
Experience creating detailed process flows and developing high-level screen designs that map process steps to actual views in software solutions.
Experience with solutions and designs incorporating user experience and accessibility (WCAG/AODA).
Experience conducting user research and usability testing.
Experience developing user personas and user journey maps.
Experience analyzing user feedback and designing solutions to address user issues and pain points.
Experience creating wireframes and high-fidelity mock-ups using UI prototyping software such as Figma or Adobe XD.
Experience researching and applying industry best practices.
Demonstrated experience developing use cases, including business/system use cases, and identifying and documenting business rules.
Demonstrated experience with the creation and analytical process of business requirement documents.
Demonstrated experience identifying risks and providing solutions.
Demonstrated experience creating quality assurance plans and writing test cases.
Experience working on Oracle Policy Automation (OPA)/Oracle Intelligent Advisor (OIA) is a strong asset.

Technology Skills – 35%

Demonstrated experience with change management methodologies.
7+ years of experience in Siebel and Adobe AEM solution implementation.
Demonstrated experience documenting test strategies, scenarios, and plans for User Acceptance Testing (UAT).
Demonstrated experience creating and updating business architecture artifacts.
Demonstrated experience with Rational Unified Process (RUP).
Experience developing application view visibility and CRUD (Create, Read, Update, Delete) matrices.
Experience developing application screen mock-ups and screen flows and translating screen designs and workflows into wireframes and/or prototypes.

Soft Skills – 20%

Strong written and verbal communication skills.
Ability to develop and present new ideas and conceptualize new approaches and solutions.
Excellent interpersonal relations and demonstrated ability to work effectively with others in teams.
Demonstrated ability to work effectively with functional and technical teams.
Demonstrated ability to participate in a large team and work closely with other individual team members.
Proven analytical skills and systematic problem-solving abilities.
Strong ability to work under pressure, meet aggressive timelines, and adapt to change.
Demonstrated ability to work well and communicate effectively with clients, bridging client business requirements to technical teams.

Public Sector Experience – 5%

Experience with the Public Sector Transfer Payment (Grant) Model would be an asset.
Experience ensuring that corporate QA standards are followed and maintained would be an asset.

How To Apply

If you are interested and your profile matches the requirements, please send the following mandatory documents to hrsmss@smsoftconsulting.com by Wednesday, September 30, 2026, at 10:00 AM EST.

Mandatory Documents

Updated Resume in Word format
References
Expected Hourly Rate
Visa Status
LinkedIn ID

Without the mandatory documents, we cannot submit a candidate.

If you are interested in learning more about this opportunity, or if you know someone who may be interested, please feel free to forward this opportunity to them.

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Note

This position is listed as Onsite. The resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00 AM and 5:00 PM, excluding lunch breaks, Monday to Friday, at the identified OPS office location.

5 Days Onsite
Email is the best way to reach us.

You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

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More about this job

Responsibilities

Design hosting technology solutions that meet client business requirements, standards, policies, and project deliverables. Translate business needs into functional and technical designs, application flows, business architecture artifacts, and supporting documentation.

Requirements

Requires at least 7 years of experience designing and implementing solutions with Oracle Siebel CRM or Adobe AEM, along with experience producing business and functional design documents, requirements, application flows, and business architecture artifacts. Candidates should also have experience with UX and accessibility, user research and testing, prototyping, QA and UAT documentation, and strong communication and teamwork skills.

Skills

Oracle Siebel CRM
Adobe AEM
Solution Design
Functional Requirements
Non-Functional Requirements
Application Flows
Business Architecture
User Experience
Accessibility (WCAG/AODA)
User Research
Usability Testing
Figma
Adobe XD
User Acceptance Testing
Rational Unified Process
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Oracle Siebel CRM
Adobe AEM
Oracle Policy Automation
Oracle Intelligent Advisor
Figma
Adobe XD
WCAG
AODA
User Experience
Accessibility
Business Requirements
Functional Requirements
Non-Functional Requirements
Functional Design Documents
Application Flows
Business Architecture
User Research
Usability Testing
User Personas
User Journey Maps
Wireframes
High-Fidelity Mock-Ups
Use Cases
Business Rules
Quality Assurance
User Acceptance Testing
CRUD Matrices
Change Management
Rational Unified Process

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