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S M Software Solutions Inc

UX Designer – Senior - RQ11683

Toronto, ON, Canada

Job type: Internship
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11683

We are seeking a Senior UX Designer with extensive experience in user experience design, user research, usability testing, responsive and mobile-first design, Agile/Scrum methodologies, and UX design tools. The successful candidate will be responsible for supporting UX delivery across Discovery, Alpha, Beta, and Live phases while applying user-centred design practices and the Ontario Digital Service Design playbook.

Role Snapshot

Job Title: RQ11683 – UX Designer – Senior
Client: Ministry of Public and Business Service Delivery and Procurement
Location: 87 Sir William Hearst Ave., M3M 0B4, Toronto, Ontario – Onsite
Estimated Start Date: October 5, 2026
Estimated End Date: March 31, 2027
Business Days: 123.00
Extension: 134.00
Hours: 7.25 hours per day
Security Level: No Clearance Required
Work Arrangement: Onsite

Must Have

Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
Ability to iterate your designs and solutions efficiently and intelligently.
3+ years of relevant experience in participating in complex projects (products) of different sizes, ensuring alignment to plans, best practices and incorporating user-centred design processes and agile (Scrum) methodologies.
Expertise in UX software such as Justin Mind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus.

Description

Senior UX Deliverables

General

There are four (4) distinct delivery phases in which user experience designers (task based I&IT consultants) produce deliverables following Ontario Digital Service Design playbook, which outlines the standard process for user experience design.

Delivery Phase 1) Discovery

Before building a solution, a project team needs to find out whether users need it and whether other solutions exist. The UX Designer’s responsibilities during this phase are to build an understanding of the problem space/statement, the long and short-term business goals, and the user and business needs.

Deliverables

Facilitate the Kick-off meeting with the project team to produce such outputs as:

Business Model Canvas
5 Whys
User Personas
Stakeholder Mapping
Strategy Map
Short- and Long-Term Goals
Fears and Challenges
Problem Statement

Facilitate user research activities to produce such outputs as:

User interview topic Maps, a summary of interrelated topics for the user interview
User Interview Scripts to plan and guide user discussion
User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview
User research findings report

Inception (Science Fair Day):

Showcases the work and key findings from this stage to stakeholders outside of the core project team
Aligns entire team (business, technical) on what the next steps will be
Planning activities for next phase (Alpha)

Other deliverables typically delivered in this phase include:

User Storyboard to communicate a story through images displayed in a sequence of panels that chronologically maps the story’s main events.
Technical Service Blueprint, a diagram that displays the entire process of service delivery including support systems by listing all the activities that happen at each stage, performed by the different roles involved
Defined business Key Performance Indicators (KPIs)

Delivery Phase 2) Alpha

Alpha is about testing hypotheses and experimentation. The purpose of Alpha is to determine how to meet the user needs that were identified in discovery. This phase is an opportunity to quickly test different approaches with users before building a service.

Deliverables

Optionally conduct Google Ventures five (5) Day Design Sprint (or variation). This sprint is a five (5) day process for answering critical business questions through design, prototyping, and testing ideas with customers.
Produce “clickable” prototypes of multiple possible solutions.
Validate "clickable” prototypes with users through usability testing sessions and produce research findings report.
Iterate (improve) on “clickable” prototypes with insights garnered from research findings report.
Identify and document existing processes or policies that will need to change to support the new product or service.
Produce a business proposal to justify funding for the next phase (Beta).
Define a clear vision for the solution that will be built in Beta.
Create a plan and prioritized list of features to be completed in the Beta phase.
Define user solution, and delivery of KPIs.

Delivery Phase 3) Beta

The goal of Beta is to build a real service that works well for a larger group of people. The prototypes that were developed and tested during Alpha are used to build a Minimum Viable Product (MVP) for deployment in a live, user-facing environment. Executed within the context of Scrum methodology, the UX Designer performs the following Agile ceremonies: Stand-up meetings, Sprint Planning, Backlog grooming, Reporting, Acceptance, and Retrospective.

The designers are at the spearhead of this methodology, creating and validating user stories for the developers (typical) one iteration ahead.

Deliverables

User Story Creation and Validation

Participates in deciding which priority to tackle.
Sketching workshop to create visual representation of ideas or user flows.
Create designs.
Enhancements made to designs.
User Interviews (for validation).
Synthesising individual and overall interview findings.
Enhancements to designs made from synthesis.
Get product owner sign off and input story into backlog for future iteration planning.
Rinse and repeat for each feature, function within a given iteration.
Conduct accessibility compliance testing of the solution within each iteration.
Conduct regular usability testing sessions on the MVP built as part of the Beta phase.

Delivery Phase 4) Live

Live begins when the service has reached a point of maturity and all of the main features in the backlog have been built. While most people understand the purpose of live, it’s not always given the attention and resources it deserves.

Continuous improvement is one of the core principles of service design and that’s what live is all about. The goal is to continuously monitor, research, test and iterate for as long as the service is active.

Deliverables

Continue to facilitate user research activities to produce such outputs as:

User interview topic maps, a summary of interrelated topics for the user interview
User interview scripts to plan and guide user discussion
User interview synthesis (collection, aggregation and analysis) of written observations recorded during each interview
User research findings report

Conduct regular accessibility compliance testing of the live build as improvements are released.
Conduct regular usability testing sessions on the live build.
Analyse usage analytics and user behaviour patterns to track and measure key performance indicators.

Experience And Skill Set Requirements

User Experience Design – 40%

Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
Ability to iterate your designs and solutions efficiently and intelligently.
3+ years of relevant experience in participating in complex projects (products) of different sizes, ensuring alignment to plans, best practices and incorporating user-centred design processes and agile (scrum) methodologies.
Degree or diploma in graphic design; degree or certification in usability, human-computer interaction, and technical writing a plus.
Experience in facilitate User Research and Usability testing. Accessibility compliance testing is a plus.
Experience in facilitate User Research and Usability testing activities to produce such outputs as:

User Interview Topic Maps
User Interview Scripts
User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview
User Research Findings Report

Relationship Management – 20%

Demonstrated experience in communication and mediation skills with business teams and core team members to ensure Client projects (products) are progressing according to schedule.
Experience with strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – Discovery, Alpha, Beta, Live or similar delivery methodologies.
Ability to deliver on a (project) product with a balanced team (product owner, user experience designers, developers) by participating in Agile (SCRUM) delivery methodologies.

Technical Skills – 30%

Expertise in UX software such as Justin Mind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus.

Soft Skills – 10%

Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.
Strong interpersonal and negotiation skills.
Strong presentation, verbal and written communication skills.
Excellent analytical, problem-solving and decision-making skills.

How To Apply

If you are interested and your profile matches the requirements, please send the following mandatory documents to hrsmss@smsoftconsulting.com by Wednesday, September 30, 2026, at 11:00 AM EST.

Mandatory Documents

Updated Resume in Word format
References
Expected Hourly Rate
Visa Status
LinkedIn ID

Without the mandatory documents, we cannot submit a candidate.

If you are interested in learning more about this opportunity, or if you know someone who may be interested, please feel free to forward this opportunity to them. Please check it out on our career site.

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You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

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More about this job

Responsibilities

Deliver user-centred UX design across Discovery, Alpha, Beta, and Live phases, including research, prototyping, usability testing, and iterative design improvements. Collaborate with product owners, developers, business teams, and stakeholders in Agile/Scrum delivery, while supporting accessibility testing and ongoing service improvement.

Requirements

Requires extensive UX design experience, strong mobile-first and responsive design expertise, and at least three years of experience on complex projects using user-centred design and Agile/Scrum methods. Candidates should have user research and usability testing experience, proficiency with UX design tools, and strong communication, collaboration, analytical, and problem-solving skills; a graphic design degree or diploma is specified, with usability, HCI, or technical writing credentials as a plus.

Skills

User Experience Design
User Research
Usability Testing
Responsive Design
Mobile-First Design
Agile
Scrum
Prototyping
Accessibility Testing
Stakeholder Communication
Figma
Sketch
InVision
Axure
Adobe Creative Cloud
HTML5

Visa sponsorship

Not detected in the job text

Keywords

User Experience Design
User-Centred Design
User Research
Usability Testing
Responsive Design
Mobile-First Design
Agile
Scrum
Ontario Digital Service Design Playbook
Discovery
Alpha
Beta
Live
Prototyping
Minimum Viable Product
Accessibility Compliance
User Personas
User Stories
Business Model Canvas
Key Performance Indicators
Figma
Sketch
InVision
Axure
Adobe Creative Cloud
Justinmind
Zeplin
HTML5
CSS3
JavaScript

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