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Added 57 mins ago
Customer Sales and Service Representative (C.S.S.R.)
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You will coordinate with the Senior Coordinator, Fieldhouse and Rentals to have knowledge of all rentals taking place during your shift.
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Coordinator, Sales
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S.U.C.C.E.S.S.

13619 - Settlement Program Coordinator

Vancouver, BC, V6B 1R6, Canada

Compensation: $30.35 - $33.20 per hour · Full-time · Temporary

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Job details

Pay: Compensation: $30.35 - $33.20 per hour
Job type: Full-time · Temporary
Positions available: 1
Posting language: English
Posted: Oct 29, 2026

Original job description

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Integrated Services for Newcomers

Program: Settlement & Family Services - Settlement Programs

Employment Type: Temporary Full-Time (35+ hours/week)

Number of Positions: 1

Compensation: $30.35 - $33.20 per hour

Contract Duration: December 1, 2026 - June 9, 2028

About the Position:

The Settlement Program Coordinator supports and works collaboratively with Community Integration Practitioners to provide settlement services to temporary residents, naturalized citizens, newcomers, refugees, and their families within the Greater Vancouver area. This position contributes to service planning, supports the implementation of services, provides direct service delivery, and fosters development of active local referral networks for clients.

Reports to: Senior Settlement Manager

Key Duties & Responsibilities:

Develops and implements newcomer settlement service plans with settlement program staff to support effective service delivery
Delivers direct settlement services in person, by phone, online, or through outreach in the areas of Needs Assessment and Referrals, Information and Orientation, Employment-Related Services, Community Connections and Informal Language Training
Provides program orientation to new team members
Supports and trains Community Integration Practitioners to strengthen their knowledge of settlement, labour market, and immigration navigation for newcomers, citizens, refugees, and temporary residents
Provides ongoing mentoring and coaching to program staff to support effective service implementation and quality employment and settlement outcomes for clients
Stays current on changes affecting the program, including community and government services, policies, and procedures, and shares updates with staff to ensure clients receive accurate settlement information
Builds relationships with local settlement organizations, school districts, and community partners to support networking and employment opportunities for newcomers
Provides settlement assistance and support to newcomers arriving at YVR
Organizes and delivers workshops, orientations, support groups, and other regional program activities for various client groups, including refugees, families, women, youth, and skilled workers, in collaboration with program staff
Liaises with community service providers, government agencies, and other organizations in the region to develop active local referral networks for clients
Resolves disputes or complaints from clients or settlement staff and escalates issues when necessary
Submits accurate service records, statistics, and program reports to the Senior Settlement Manager within scheduled timelines
Participates in internal and external meetings, agency events, and training sessions as approved by the Senior Settlement Manager
Performs other related duties as assigned by the supervisor

Education, Training and Experience:

Bachelor's Degree in Social Sciences, Human Services, or a related field
Minimum of two (2) years' experience working with immigrants, refugees, temporary residents, naturalized citizens, and other eligible groups.
Minimum of two (2) years' experience working with diverse client groups and immigrant-related services
Experience building partnerships with employers, agencies, and other stakeholders
Experience planning and facilitating workshops and events
Experience delivering in-person and online services and special events
Knowledge of the local geographic area

Job Skill and Abilities:

Excellent written and verbal communication skills
Excellent interpersonal and intercultural communication skills
Ability to work independently and collaboratively as part of a team
Additional languages may be an asset when required to meet operational needs in serving communities with specific language requirements as this position supports a diverse newcomer families as part of our contractual obligations with IRCC and the Ministry of Post-Secondary Education and Future Skills
Excellent program and people coordination skills
Excellent resource management, time management, and organizational skills
Strong technical skills in MS Office and web-based applications, such as Microsoft Teams and Zoom
Excellent attention to detail and commitment to service delivery excellence
Excellent group facilitation skills
Ability to work with individuals and communities experiencing cultural adjustment challenges
Ability to design, promote, deliver, and facilitate orientation and educational workshops

Additional Information:

Criminal Record Check is required
Able to work evenings and weekends as required
Ability to work in multiple locations within Greater Vancouver.

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

paid time off ‘monthly wellness days’ (up to 12 days per year)
additional agency holidays (2 additional statutory holidays)
3 weeks annual vacation (starting) and up to 6 weeks (maximum)
company-funded pension (GRRSP)
extended health & dental plan
employee & family assistance programs
access to wellness programs

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested candidates please submit your application by 11:59pm, November 20, 2026

While we appreciate all applications, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Settlement Program Coordinator supports newcomer settlement by delivering direct services, facilitating workshops, and providing orientation to clients. They also mentor staff, build local referral networks, and manage program reporting to ensure high-quality service delivery.

Requirements

Candidates must hold a Bachelor's degree in Social Sciences or Human Services and possess at least two years of experience working with diverse immigrant and refugee populations. Strong communication, coordination, and technical skills are required, along with the ability to work in a multicultural environment.

Skills

Settlement services
Case management
Program coordination
Intercultural communication
Workshop facilitation
Resource management
Time management
Mentoring
Coaching
Stakeholder engagement
Needs assessment
Referral networking
MS Office
Microsoft Teams
Zoom
Attention to detail

Benefits

Paid time off
Monthly wellness days
Additional agency holidays
Annual vacation
Company-funded pension
Extended health plan
Dental plan
Employee and family assistance programs
Wellness programs

Visa sponsorship

Not detected in the job text

Keywords

Settlement services
Newcomers
Refugees
Social services
Community integration
Case management
Program coordination
Workshop facilitation
Mentoring
Referral networks
MS Office
Microsoft Teams
Zoom
Non-profit
Multicultural
Immigration
Labour market
Outreach
Reporting
Stakeholder management

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