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13620 - Housing Services Coordinator
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S.U.C.C.E.S.S.

13620 - Housing Services Coordinator

BC, Canada
Vancouver, BC, V5Y 0C9, Canada

Compensation: $27.25 - $32.41 per hour · Full-time

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Job details

Pay: Compensation: $27.25 - $32.41 per hour
Job type: Full-time
Positions available: 1
Posting language: English
Posted: Oct 29, 2026

Original job description

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Community Real Estate and Asset Management

Program: Affordable Housing - Multiple Locations

Employment Type: Permanent Full-Time (35+ hours per week)

Number of Positions: 1

Compensation: $27.25 - $32.41 per hour

About the Position:

The Housing Services Coordinator is responsible for maintaining occupancy across affordable housing properties through vacancy marketing, applicant screening, eligibility assessment, leasing tenant onboarding, move-in and move-out administration, and rent reviews. The position serves as a primary contact for prospective tenants and supports consistent, accurate, and compliant tenanting processes.

Reports to: Housing Services Manager

Key Duties and Responsibilities:

Vacancy Management and Advertising

Advertises and markets vacant units through approved channels
Maintains accurate vacancy listings, waitlists, and applicant records
Responds promptly and professionally to inquiries from prospective tenants, referral agencies, and community partners
Schedules and conducts property and unit showings
Coordinates the tenanting process to support occupancy targets and minimize vacancy periods

Applicant Screening and Eligibility Assessment

Receives, reviews, and processes housing applications and supporting documents
Assesses applicant eligibility against applicable program guidelines, operating agreements, and funder requirements
Verifies income, household composition, residency status, and other required eligibility information
Conducts applicant interviews or clarification meetings as required
Completes applicant screening and reference checks in accordance with organizational policy
Documents assessments, decisions, and recommendations accurately and confidentially
Communicates application outcomes and next steps to applicants

Lease Preparation and Signing

Coordinates unit offers, applicant acceptance, and pre-leasing requirements
Prepares tenancy agreements, addenda, and related documentation
Meets with approved applicants to review and sign tenancy agreements
Explains tenancy terms, building policies, tenant rights, and tenant responsibilities
Confirms receipt of required deposits, documents, and information before move-in

Move-In and Move-Out Administration

Coordinates move-in and move-out dates with tenants and relevant internal teams
Conducts move-in and move-out condition inspections and complete required reports
Provides tenant orientation and information about building services, procedures, and amenities
Ensure keys, access devices, and required tenancy documents are issued or returned
Maintains accurate records of tenancy commencement, termination, and unit occupancy status
Processes security deposit documentation and refunds in accordance with applicable requirements

Rent Reviews and Tenancy Records

Conducts annual and periodic rent reviews in accordance with program and funding requirements
Collects and verifies income and household information required for rent calculation
Calculates tenant rent contributions and process rent adjustments where applicable
Communicates rent changes and documentation requirements clearly to tenants
Maintains complete, accurate, and confidential applicant and tenant files
Prepares tenanting, leasing, occupancy, and rent review reports as required
Processes rent cheques with the use of cheque scan equipment

Building Premises and Compliance

Conducts at minimum weekly walk-throughs of premises, including the parkade, to ensure tenant compliance with building policies, rules and regulations
Serves tenants with warnings and RTB notices when required
Attends RTB hearings and serves as a witness when required
Assists with providing access to vendors and trades people to the building or units in order to conduct their scope of work
Responds to emergencies during working hours
Assists with the arrangement of, and seeking donations for, tenant activities that foster a sense of community within the building
Ensures compliance with H&S regulations and policies, including inspections and hazards control and report

Education, Training and Experience:

Diploma or degree in property management, business administration, social services, housing management, or a related field, or an equivalent combination of education and experience
Experience in affordable housing, residential leasing, property management, or tenancy administration
Knowledge and experience with residential tenancy requirements and affordable housing eligibility processes
Experience assessing tenants’ applications and verifying eligibility
Experience preparing and administering residential tenancy agreements
Proficiency with Microsoft Office and tenants or property management systems
Knowledge and experience with Yardi are an asset
Knowledge of the Residential Tenancy Act, Strata Property Act, and other related legislations and regulations
Knowledge of BC Housing Management Commission programs is an asset
Knowledge of community and social service programs for vulnerable populations is an asset

Job Skills, and Abilities:

Strong customer service and interpersonal skills
Strong verbal and written communication skills
Strong attention to detail and accuracy skills
Strong organizational, documentation, and record-keeping skills
Strong relationship-building skills with internal and external partners/stakeholders
Ability to solve complex issues with tact and diplomacy
Ability to work in a fast-paced environment
Ability to take initiative and be proactive on issues
Ability to multitask and prioritize work effectively
Ability to work independently and as a part of a team

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

paid time off ‘monthly wellness days’ (up to 12 days per year)
additional agency holidays (2 additional statutory holidays)
3 weeks annual vacation (starting) and up to 6 weeks (maximum)
company-funded pension (GRRSP)
extended health & dental plan
employee & family assistance programs
access to wellness programs and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested applicants should submit their application by 11:59PM, November 16, 2026

While we appreciate all applications, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Housing Services Coordinator manages occupancy by marketing vacancies, screening applicants, and overseeing the leasing process. They also conduct move-in/move-out inspections, perform rent reviews, and ensure building compliance with regulations.

Requirements

Candidates must possess a diploma or degree in property management, business, or social services, along with relevant experience in affordable housing or residential leasing. Proficiency in Microsoft Office and knowledge of tenancy legislation are required.

Skills

Property management
Tenant relations
Leasing administration
Applicant screening
Eligibility assessment
Conflict resolution
Record keeping
Customer service
Communication
Attention to detail
Organizational skills
Microsoft Office
Yardi
Residential Tenancy Act compliance

Benefits

Paid time off
Monthly wellness days
Additional agency holidays
Annual vacation
Company-funded pension
Extended health plan
Dental plan
Employee and family assistance programs
Wellness programs

Visa sponsorship

Not detected in the job text

Keywords

Housing Services
Property Management
Affordable Housing
Residential Leasing
Tenancy Administration
Vacancy Management
Applicant Screening
Eligibility Assessment
Lease Preparation
Move-in Inspection
Move-out Inspection
Rent Review
Residential Tenancy Act
Strata Property Act
Yardi
Microsoft Office
Social Services
Compliance
Community Development
Non-profit

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