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Added 2 mins ago
CO
Administrative Assistant 3 - Front Desk
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- Full-time
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Added 3 mins ago
FR
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VH
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UO
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UO
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Added 17 mins ago
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Added 47 mins ago
S
13624 - Tenant Support Coordinator
S.U.C.C.E.S.S.
Vancouver, BC
- Full-time
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S.U.C.C.E.S.S.

13624 - Tenant Support Coordinator

Vancouver, BC, V6A 2Z3, Canada

Compensation: $27.00 - $29.54 per hour · Full-time · Temporary

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Job details

Pay: Compensation: $27.00 - $29.54 per hour
Job type: Full-time · Temporary
Positions available: 1
Posting language: English
Posted: Nov 9, 2026

Original job description

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Community Real Estate and Asset Management

Program: Affordable Housing - Orange Hall

Employment Type: Temporary Full-Time (35+ hours per week)

Number of Positions: 1

Contract Duration: November 30, 2026 - February 1, 2027

Compensation: $27.00 - $29.54 per hour

About the Position:

Responsible for coordinating tenant relations and housing services through oversight, provision, development and action on areas such as tenant administration, supporting tenant selection and application processes; tenant mediation; tenant relations; tenant support and community building; connecting residents to internal S.U.C.C.E.S.S. services or externally in the community. Assisting tenants' experiencing difficulties with rent/utilities payment and/or processes. Tenant Support Coordinator provides tenant relations support to specifics sites and can function as the alternate representative in matters of resident relations at the RTB. Tenant Support Coordinator is included in the emergency after-hours team where tenants are impacted.

Reports To: Housing Services Manager

Key Duties & Responsibilities:

Tenant Support

Identify the needs of the tenant population through mechanisms such as needs assessment or focus group discussions
Plan, coordinate, develop and monitor programs and services that meet the needs of target groups of the tenant population
Develop monthly events calendar. Develop informational flyers for programs and events as necessary. Update building bulletin boards and post up and distribute flyers for promotion
Maintain good communication and interpersonal relationship with the public, tenants, service provider, internal department and external agencies
Recruit and supervise volunteers to assist with program and service delivery
Acknowledge concerns from tenants and resolve the issues if appropriate, and refer the matter to the next level supervisor as necessary
Conduct remote wellness check by checking fob activities to check for activities in the last 24 hours on every other Saturday. If the tenant has no activity and doesn’t answer calls, go on site to conduct physical wellness check.

Building and Housing Services

Arrange new tenant’s orientation and connect them to available services and programs; respond to related enquiries
Handle tenant issues, complaints and emergency situations as directed by the Housing Services Manager
Update and maintain tenant profile
Maintain service records, statistics and report
Report hazards, unusual occurrences, incidences and accidents
Attend meetings and perform other related duties as required by the position
Perform various inspections as needed on a regular basis, including unit inspections on a scheduled basis
Arrange the maintenance staff or the contractor for necessary repairs and maintenance
Communicate with contractors to coordinate site viewing and unit entry
Contact related public services in the event of emergency or disturbances and contacts mental health services, home care providers or residents’ families as and when needed
Responds to resident enquiries, complaints, and emergencies, and provides information and/or clarification as required and takes appropriate action
Serves notices, which may include but not limited to RTB forms, rent arrears, chargeback arrears, NSF notices, and community notices
Conducts or coordinates building maintenance as needed and on a regular basis
Participate in tenant selection procedure by performing duties such as obtaining tenant information and completing documentation as required, conduct tour for potential tenants, coordinate tenants move in/move out
Coordinate renovation for vacant suites
Under the direction of the supervisor, liaise with the community partners such as BC Housing, contractors and tradesmen as required
Attend in-service training as required
Prepare keys for new tenants. Maintain and control key system and record for the property
Collect rent and assist in annual rent review
Performs documentation processes in YARDI software
Support the process in collecting late payments or provides the payment plans for rent
Support the administrative works such as answering phone calls and front desk reception duties, handling and filing the office documents and tenant files

Education, Training & Experience:

Minimum completion of Grade 12 with two years' recent related experience or an equivalent combination of education, training and experience.
Experience in dealing with people with mental health disabilities or vulnerable people.

Job Skills & Abilities:

Ability to communicate effectively both verbally and in writing
Ability to write and read English fluently; second language is considered an asset
Physical ability to carry out the duties of the position
Ability to work independently and to organize work
Ability to identify emergencies and respond appropriately
Ability to operate related office equipment
Ability to resolve conflicts when dealing with vulnerable tenants with complex health and social issues
Strong interpersonal skills

Other Requirements:

Criminal Record Check with Vulnerable Sector Screening Required
May be required to work on weekends as needed
May be required to respond to tenant relation emergencies outside of office hours

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested candidates please submit your application by 11:59PM, November 20, 2026.

While we appreciate all applications, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Tenant Support Coordinator manages tenant relations, housing services, and community building activities while ensuring building safety and maintenance. They also handle administrative tasks, including rent collection, tenant selection, and emergency response coordination.

Requirements

Candidates must have at least a Grade 12 education and two years of recent related experience, particularly with vulnerable populations or those with mental health disabilities. Strong communication, conflict resolution, and organizational skills are essential for this role.

Skills

Tenant relations
Housing services
Conflict resolution
Emergency response
Administrative support
Volunteer supervision
Property maintenance coordination
Yardi software
Needs assessment
Interpersonal skills
Communication
Crisis management
Documentation
Rent collection
Building inspections

Benefits

Great benefits and perks

Visa sponsorship

Not detected in the job text

Keywords

Tenant Support
Housing Services
Community Building
Yardi
RTB
Property Management
Social Services
Emergency Response
Wellness Checks
Tenant Mediation
Rent Administration
Building Maintenance
Volunteer Coordination
Vulnerable Populations
Mental Health Support
Administrative Support
Site Inspections
Conflict Resolution
Non-profit
Affordable Housing

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