Customer service jobs in Canada

Explore customer service jobs in Canada. Choose a role or place to find work that fits.

Counted Sep 27, 2026

Hiring at a glance

View jobs

Open jobs: 1,806
Employers: 483

Advertised starting pay

Average starting payCAD / hour: $18.47Across 223 listings
Average starting payCAD / year: $46,936Across 39 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 2%29 listings
Hybrid: 7%125 listings
On-site: 91%1,650 listings

Not specified: <1% (2 listings)

Employers hiring include Circle K (235), Dollar Tree Stores (177), Farm Boy Inc. (173).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service jobs in Canada

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Added 2 months ago
Customer Service Agent
MCI
Sydney, Nova Scotia
Full-time
…operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across…
Added 2 months ago
CUSTOMER SERVICE REPRESENTATIVE (Full-Time)
MCI
Sydney, Nova Scotia
Full-time
CUSTOMER SERVICE REPRESENTATIVE (FULL-TIME & PART-TIME)
Added 2 months ago
Contact Centre Representative II (Experienced)
MCI
Sydney, Nova Scotia
Full-time
…operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across…
Added 2 months ago
Call Center Customer Service Representative
MCI
Edwardsville, Nova Scotia
Full-time
…operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across…
Added 2 months ago
Contact Center Customer Service Representative
MCI
Edwardsville, Nova Scotia
Full-time
…operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across…
Added 2 months ago
Sydney Customer Service Representative (Full-Time)
MCI
Sydney, Nova Scotia
Full-time
We are looking for customer service representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support…
Added 2 months ago
Customer Service Representative / Customer Care Associate
Linde
Quebec, Quebec
Full-time
Customer Service Representative / Customer Care Associate (full time)
Added 1 month ago
Retail Customer Service Representative – Pop-Up Shops (Vernon)
Okanagan College
Vernon, BC
Added 1 month ago
Retail Customer Service Representative – Pop-Up Shops (Penticton)
Okanagan College
Penticton, BC
Added 1 month ago
Retail Customer Service Representative – Pop-Up Shops (Salmon Arm)
Okanagan College
Salmon Arm, BC
Added 1 month ago
Retail Customer Service Representative – Pop-Up Shops (Kelowna)
Okanagan College
Kelowna, BC
Added 1 month ago
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Halifax, NS
Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 1 month ago
Customer Service Associate (Counter and Warehouse)
EMCO Corporation
Peace River, AB
Full-time
Added 1 month ago
Post Office Clerk, Hourly Part Time Evening
Shoppers Drug Mart
Richmond, BC
Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 1 month ago
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Richmond, BC
Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 1 month ago
Post Office Clerk, Hourly Full Time Day
Shoppers Drug Mart
Dryden, ON
Full-time
To provide prompt and superior customer service at the retail postal outlet.
Added 13 days ago
Post Office Clerk, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Calgary, AB
Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 14 days ago
Customer Service Representative
Farm Boy Inc.
Cambridge, ON
$17.6 CAD / hour
Part-time
Added 3 months ago
Customer Service Associate
Kent Building Supplies
Grand Falls-Windsor, Newfoundland and Labrador
Part-time
Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system
Added 2 months ago
BILINGUAL CUSTOMER SERVICE SUPERVISOR EVENINGS - HYBRID
Green Shield Canada
Windsor, ON
Added 23 days ago
Customer Service Representative - Ottawa (YOW) Full Time
Porter Airlines Inc.
Ottawa, ON
Full-time
Please note that this only applies to the Customer Service Representative position. If
Added 1 month ago
Post Office Clerk, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Calgary, AB
Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 3 months ago
Customer Support Representative, Advisory Services
Ontario Medical Association
Toronto, Ontario
Full-time
Added 3 months ago
Customer Service Representative - Temporary Contract
Westlake Royal Building Products
Vaughan, Ontario · Woodbridge, ON
Full-time
Responsible for processing and tracking customer orders received via phone, fax or mail. Partners with internal departments to manage customer shipments and delivery schedules. Handles all…
Added 3 months ago
Customer Service Agent 2 -Kingston - Full time- Bilingual
Serco
Kingston, Ontario
Full-time
Provides excellent customer service during the delivery all Driver Examination Services.

Saand

Bilingual Customer Service Representative

Ottawa, ON, Canada

Job type: Full-time
Experience: 2–3 years of customer service experience in a manufacturing or technical environment, or equivalent experience with a strong willingness to learn
Posting language: English
Posted: Jul 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

Title:

Bilingual Customer Service Representative

Department:

Sales / Customer Service

Reports to:

General Manager

Shift:

Day, 8:00am to 4:30pm

Purpose of position:

The Bilingual Customer Service Representative serves as the primary point of contact for customers, ensuring accurate order processing, timely communication, and a high level of customer satisfaction. This role requires strong attention to detail, technical understanding of Saand products, and effective coordination with internal teams to support successful project execution.

This position is designed as a growth role, offering opportunities to take on increasing responsibility over time and develop toward a future Customer Service Lead / Supervisor role based on performance, capability, and business needs.

Duties & Responsibilities

Customer & Order Management

Contact and communicate with customers via phone and email to support orders, deliveries, and inquiries
Review, analyze, and vet incoming customer orders for completeness and accuracy in accordance with established standards and protocols
Check and proofread orders to ensure pricing, specifications, and delivery details are correct
Assist customers with order tracking, expediting, and delivery coordination
Enter / Log customer complaints, credits, and RMAs with complete and accurate information from the customer’s perspective

Technical & Project Support

Develop and maintain technical knowledge of Saand products, including benefits and product comparisons
Read and interpret technical drawings and specifications to support accurate order processing
Support project-related orders through coordination with project managers, purchasers, and internal teams
Participate in customer account visits, including project discussions and alignment of customer schedules with internal capacity planning

Internal Coordination & Problem Solving

Coordinate interdepartmentally with Production Scheduling, Shipping, Engineering, IT, and A+W Support to resolve order-related issues
Troubleshoot processing challenges and identify solutions that support customer expectations and internal efficiency
Communicate potential order issues proactively to outside sales representatives and collaborate on solutions
Assist outside sales representatives to ensure alignment and overall customer satisfaction

Ownership, Standards & Continuous Improvement

Take ownership of assigned customer accounts and orders from entry through delivery
Identify recurring issues or inefficiencies and escalate improvement opportunities
Support department standards and best practices through consistent execution and teamwork
Participate in continuous improvement discussions related to customer service and order processing

Team Support & Development Exposure

Assist with training, knowledge-sharing, and onboarding support for new or less experienced team members as experience grows
Act as backup support within the customer service/order entry workflow as required
Demonstrate professionalism, collaboration, and accountability as a contributing member of the team

Work Experience Requirements:

2–3 years of customer service experience in a manufacturing or technical environment, or equivalent experience with a strong willingness to learn
Fluency in English and French, written and oral, is mandatory
Working knowledge of MS Office and sales order/ERP software with strong keyboarding skills
Ability to read and understand technical drawings and diagrams is an asset
Knowledge of the glass industry (tempering, IG, laminated, fabricated glass) is an asset
Strong attention to detail with excellent organizational and time-management skills
Proven customer service orientation and problem-solving ability
Ability to establish priorities, work collaboratively as part of a team, and respond with appropriate urgency

Growth & Development Opportunities

Progressive ownership of customer accounts and complex orders
Exposure to process improvement initiatives within Customer Service and Order Entry
Opportunities to support training and informal mentoring of team members
Cross-functional collaboration with Sales, Production, and Scheduling
Development pathway toward a Customer Service Lead / Supervisor role based on performance and readiness

Education Requirements:

Post-secondary education

Apply About employer

More about this job

Responsibilities

The Bilingual Customer Service Representative acts as the primary point of contact for customers, managing order processing, tracking, and inquiries. They also coordinate with internal departments like production and engineering to ensure accurate project execution and resolve order-related issues.

Requirements

Candidates must have 2-3 years of customer service experience in a manufacturing or technical environment and be fluent in both English and French. Proficiency in MS Office and ERP software, along with the ability to interpret technical drawings, is required.

Skills

Customer Service
Order Processing
Bilingual
Technical Drawing Interpretation
Problem Solving
Communication
Time Management
Attention To Detail
ERP Software
MS Office
Project Coordination
Manufacturing Knowledge
Data Entry
Teamwork
Account Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Bilingual
Manufacturing
Technical Drawings
ERP Software
MS Office
Project Support
Order Entry
Glass Industry
Tempering
Laminated Glass
Fabricated Glass
Production Scheduling
Shipping
Engineering
IT Support
Account Management
Continuous Improvement
Order Tracking
RMA
Customer Satisfaction
Problem Solving
Time Management
Team Collaboration

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