Customer service representative jobs in Ottawa, ON and nearby

Within 25 km

Group jobs by employerEmail me new jobs Save this search

Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
TI
Customer Service Representative
Techtronic Industries Canada Inc.
Ottawa, ON
- Full-time
Must possess effective business communication skills, initiative, and organizational skills
Added 1 month ago
TI
Customer Service Representative
TTI, Inc.
Ottawa, ON
- Full-time
Must possess effective business communication skills, initiative, and organizational skills
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
CF
Bilingual Customer Service Representative
Commission for Complaints for Telecom-television Services (CCTS-CPRST)
Ottawa, ON
- Full-time
As a Customer Service Representative, you will be the first point of contact for all customers by answering live calls and responding to written communication. You will be providing…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
S
Customer Service Agent 2- Part Time- Perm-Bilingual- Ottawa Walkley
Serco
Ottawa, ON
- Part-time
Must hold a valid Ontario Class G driver’s licence
Added 1 month ago
C
Client Service Representative [Hourly]
CIBC
Ottawa, ON
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 2 months ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 2 months ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 2 months ago
CF
Talent Pool: Customer Service Representative
Commission for Complaints for Telecom-television Services (CCTS-CPRST)
Ottawa, ON
- Full-time
As a Customer Service Representative, you will be the first point of contact for all customers by answering live calls and responding to written communication. You will be providing…
Added 2 months ago
JR
Bilingual Customer Service Representative
Jumpstart Refugee Talent - Partner
Ottawa, ON
- Full-time
Our employer partner, Banking Industry is currently looking to add an experienced Bilingual Customer Service Representative to their team!
Added 2 months ago
On-Site Customer Service Representative
NTT DATA Services
Ottawa, ON
The Inbound Customer Service Representative supports customers of a telecom provider by handling inquiries about account related questions for internet, Wi-Fi, and home connectivity…
Added 2 months ago
Customer Service Representative (On Site)
NTT DATA Services
Ottawa, ON
The Inbound Customer Service Representative supports customers of a telecom provider by handling inquiries about account related questions for internet, Wi-Fi, and home connectivity…
Added 2 months ago
TM
Customer Service Representative
TWO MEN AND A TRUCK®
Ottawa, ON
- Full-time
Provide outstanding customer service on all calls and online inquiries
Added 2 months ago
Customer Service Representative
R W Tomlinson
Ottawa, ON
We are seeking a motivated and versatile Customer Service Representative to provide exceptional customer service while supporting key operational functions. This hybrid role is primarily…
Added 2 months ago
SC
Customer Service Representative
Spicers Canada
Ottawa, ON
- Full-time
We are currently looking for a full-time Customer Service Representative located in Kitchener, Ottawa or Vaughan, reporting to the Customer Service Manager.
Added 3 months ago
TB
Customer Support Representative - India
Twist Bioscience
Ottawa, Ontario
- Full-time
…execution of their daily activities and ensuring product or service meets regulatory requirements, customer requirements and the established QMS/ISMS policies and…
Added 2 months ago
Customer Service Representative
U-Haul
Ottawa, ON
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…

Saand

Bilingual Customer Service Representative

Ottawa, ON, Canada

Full-time

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2–3 years of customer service experience in a manufacturing or technical environment, or equivalent experience with a strong willingness to learn
Posting language: English
Posted: Jul 28, 2026

Original job description

Job Description

Title:

Bilingual Customer Service Representative

Department:

Sales / Customer Service

Reports to:

General Manager

Shift:

Day, 8:00am to 4:30pm

Purpose of position:

The Bilingual Customer Service Representative serves as the primary point of contact for customers, ensuring accurate order processing, timely communication, and a high level of customer satisfaction. This role requires strong attention to detail, technical understanding of Saand products, and effective coordination with internal teams to support successful project execution.

This position is designed as a growth role, offering opportunities to take on increasing responsibility over time and develop toward a future Customer Service Lead / Supervisor role based on performance, capability, and business needs.

Duties & Responsibilities

Customer & Order Management

Contact and communicate with customers via phone and email to support orders, deliveries, and inquiries
Review, analyze, and vet incoming customer orders for completeness and accuracy in accordance with established standards and protocols
Check and proofread orders to ensure pricing, specifications, and delivery details are correct
Assist customers with order tracking, expediting, and delivery coordination
Enter / Log customer complaints, credits, and RMAs with complete and accurate information from the customer’s perspective

Technical & Project Support

Develop and maintain technical knowledge of Saand products, including benefits and product comparisons
Read and interpret technical drawings and specifications to support accurate order processing
Support project-related orders through coordination with project managers, purchasers, and internal teams
Participate in customer account visits, including project discussions and alignment of customer schedules with internal capacity planning

Internal Coordination & Problem Solving

Coordinate interdepartmentally with Production Scheduling, Shipping, Engineering, IT, and A+W Support to resolve order-related issues
Troubleshoot processing challenges and identify solutions that support customer expectations and internal efficiency
Communicate potential order issues proactively to outside sales representatives and collaborate on solutions
Assist outside sales representatives to ensure alignment and overall customer satisfaction

Ownership, Standards & Continuous Improvement

Take ownership of assigned customer accounts and orders from entry through delivery
Identify recurring issues or inefficiencies and escalate improvement opportunities
Support department standards and best practices through consistent execution and teamwork
Participate in continuous improvement discussions related to customer service and order processing

Team Support & Development Exposure

Assist with training, knowledge-sharing, and onboarding support for new or less experienced team members as experience grows
Act as backup support within the customer service/order entry workflow as required
Demonstrate professionalism, collaboration, and accountability as a contributing member of the team

Work Experience Requirements:

2–3 years of customer service experience in a manufacturing or technical environment, or equivalent experience with a strong willingness to learn
Fluency in English and French, written and oral, is mandatory
Working knowledge of MS Office and sales order/ERP software with strong keyboarding skills
Ability to read and understand technical drawings and diagrams is an asset
Knowledge of the glass industry (tempering, IG, laminated, fabricated glass) is an asset
Strong attention to detail with excellent organizational and time-management skills
Proven customer service orientation and problem-solving ability
Ability to establish priorities, work collaboratively as part of a team, and respond with appropriate urgency

Growth & Development Opportunities

Progressive ownership of customer accounts and complex orders
Exposure to process improvement initiatives within Customer Service and Order Entry
Opportunities to support training and informal mentoring of team members
Cross-functional collaboration with Sales, Production, and Scheduling
Development pathway toward a Customer Service Lead / Supervisor role based on performance and readiness

Education Requirements:

Post-secondary education

Apply on workforcenow.adp.com About employer

More about this job

Responsibilities

The Bilingual Customer Service Representative acts as the primary point of contact for customers, managing order processing, tracking, and inquiries. They also coordinate with internal departments like production and engineering to ensure accurate project execution and resolve order-related issues.

Requirements

Candidates must have 2-3 years of customer service experience in a manufacturing or technical environment and be fluent in both English and French. Proficiency in MS Office and ERP software, along with the ability to interpret technical drawings, is required.

Skills

Customer Service
Order Processing
Bilingual
Technical Drawing Interpretation
Problem Solving
Communication
Time Management
Attention To Detail
ERP Software
MS Office
Project Coordination
Manufacturing Knowledge
Data Entry
Teamwork
Account Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Bilingual
Manufacturing
Technical Drawings
ERP Software
MS Office
Project Support
Order Entry
Glass Industry
Tempering
Laminated Glass
Fabricated Glass
Production Scheduling
Shipping
Engineering
IT Support
Account Management
Continuous Improvement
Order Tracking
RMA
Customer Satisfaction
Problem Solving
Time Management
Team Collaboration

Report this job

Hiring at a glance

Advertised starting pay

Where work happens

Customer service representative jobs in Ottawa, ON and nearby

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative