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Added 15 mins ago
Customer Service Representative
ArcelorMittal Produits longs Canada
Hamilton, ON
Full-time
Do you want to play a key role in our business operations and deliver an exceptional customer experience in a dynamic environment? The Customer Service Representative position could be the…
Added 15 mins ago
Operations Leader, Edmonton Engineering
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AB · Edmonton, AB
Full-time
…leadership, and as part of a planned leadership transition to support the branch's future growth and long-term business strategy, we have a leadership opportunity for an enthusiastic,…
Added 16 mins ago
Program Manager - Connecting to Careers in Biomanufacturing & Smart Manufacturing
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Added 16 mins ago
Operations Manager - Church Planting
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Added 30 mins ago
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Added 45 mins ago
Warehouse Associate & Inside Sales Representative (Full Time), Edmonton, AB
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Added 46 mins ago
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Added 46 mins ago
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Added 46 mins ago
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Added 1 hour ago
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Added 1 hour ago
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Added 2 hours ago
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Safe Fleet

Customer Service Representative (Prime Design)

Montreal, QC, Canada

Job type: Full-time
Apply by: Jan 31, 2027
Experience: Minimum of 3 years of experience in a similar role.
Posting language: English
Posted: Sep 6, 2026

Apply About employer

Applications open in a new tab.

Original job description

Ranger Design is seeking a dynamic and customer-focused Customer Service Representative to join our team, supporting Prime Design, a leading provider of ladder racks and upfitting solutions. Operating within the commercial vehicle and fleet solutions industry, Ranger Design and Prime Design help tradespeople, service fleets, and transportation professionals maximize vehicle safety, organization, and productivity. This role will initially focus on supporting Prime Design operations, with planned progression to develop expertise across both brands, contributing to a collaborative team dedicated to delivering exceptional customer experience and industry-leading solutions.

As a Customer Service Representative, you will be the first point of contact for our customers, providing timely and effective support through phone and email communication. Your role will involve addressing inquiries, resolving issues, and ensuring positive customer experience. Strong communication skills, a professional attitude, the ability to work collaboratively with others, and strong multitasking skills to effectively manage competing priorities are essential for success in this role.

MAIN RESPONSIBILITIES:

Under the Customer Service Manager’s supervision, you will be responsible for the following:

Handling incoming and outgoing customer service inbound calls and emails, while delivering timely and accurate support to ensure excellent customer satisfaction.
Resolving customer product and service issues by identifying root causes, determining and communicating appropriate solutions, coordinating corrective actions, and ensuring timely resolution.
Initiating, processing, and following up on Return Material Authorizations (RMAs) to ensure efficient and accurate resolution.
Processing estimates, orders, order verification, applications and requests. Includes reviewing, entering and validating customer orders, replying with order verifications, and processing credit card orders.
Demonstrating strong technical skills with the ability to interpret product specifications, vehicle configurations, and technical drawings to accurately support customer inquiries, quote preparation, and order processing.
Attracting potential customers by answering product and service inquiries, suggesting information about other products and services including other Work Truck Group brands.
Managing customer complaints and issues by maintaining accurate database records ensuring timely follow-ups.
Handling incoming leads, conducting outbound calls to address their questions, and converting them into potential business opportunities.
Identifying opportunities for process and service improvements to enhance customer experience and operational efficiency.
Maintain a high level of professionalism while fostering positive rapport with each customer.
Other duties as assigned.

Requirements:

POSITION REQUIREMENTS:

Minimum of 3 years of experience in a similar role.
Bilingual proficiency in both oral and written French and English is required.
Experience working with Salesforce (CRM) and Syteline (ERP) systems.
Strong technical aptitude, including the ability to interpret technical drawings and vehicle specifications.
Excellent analytical, quantitative reasoning, problem-solving, creativity, and strategic skills.
Strong interpersonal and communication skills.
Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.
Comfortable working in a high-volume environment.
Demonstrated ability to prioritize tasks and manage time efficiently.
Effective collaboration and teamwork with other departments is essential.
Professional and tactful demeanor.
Occasional travel to Minnesota will be required during the onboarding phase for training purposes, followed by periodic visits as needed to support ongoing collaboration, training, and business objectives.

Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the nature of the business and the need to interact with US sites, clients and customers.

If you have the above-mentioned qualifications and are interested in this position, please send your resume (mentioning the job title) to Jennifer.schonholzer@rangerdesign.com.

Candidates for this position must be legally entitled to work in Canada, hold a valid passport for entry into United States, and will be required to show proof as such. Ranger Design does not sponsor work permit applications.

The preferred location for this role is Ranger Design’s Head Office in Montreal; however, qualified candidates located in Eagan will also be considered.

All requests will be treated confidentially.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone and email, resolve product and service issues, process RMAs, estimates, and orders, and provide technical support using product specifications and vehicle configurations. Manage leads and complaints, maintain accurate records, coordinate follow-ups, and identify opportunities to improve customer experience and operational efficiency.

Requirements

Requires at least three years of experience in a similar role, written and spoken proficiency in French and English, and experience with Salesforce and Syteline. Candidates should have strong technical, analytical, communication, and organizational skills, be proficient with Microsoft Office, and be able to travel occasionally to Minnesota; candidates must be legally entitled to work in Canada and hold a valid U.S. entry passport.

Skills

Customer Service
French-English Bilingual Communication
Salesforce
Syteline
Technical Drawing Interpretation
Vehicle Specifications
Order Processing
Return Material Authorizations
Problem-Solving
Analytical Skills
Multitasking
Time Management
Microsoft Office
Complaint Resolution
Teamwork

Visa sponsorship

Not detected in the job text

Hiring contact

Jennifer Schonholzer

Hiring contact email

Jennifer.schonholzer@rangerdesign.com

Keywords

Customer Service
Prime Design
Ranger Design
Commercial Vehicle
Fleet Solutions
Ladder Racks
Vehicle Upfitting
Salesforce
Syteline
CRM
ERP
Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Return Material Authorization
RMA
Order Processing
Order Verification
Credit Card Orders
Technical Drawings
Vehicle Configurations
Product Specifications
Lead Management
Customer Complaints
Process Improvement
Bilingual French and English

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