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Added 33 mins ago
SE
Manager, MX Sales Platform
Samsung Electronics
Mississauga, ON
- Full-time
Liaise with partner to manage the SC+ program structure and operations in DtC channel and in partner channels (national Retail, Carrier)
Added 33 mins ago
SI
Attendant, Warehouse II
Saputo Inc.
St. Marys, ON
- Full-time
…our organization. Under the responsibility of the Warehouse Manager, the incumbent will be responsible for accurately picking and packaging, staging products and loading and unloading of…
Added 33 mins ago
CI
Assistant Store Manager
Carters Inc.
Winnipeg, MB
- Full-time
As an Assistant Store Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials,…
Added 1 hour ago
HC
Account Manager, New Business
Hamilton Community Enterprises (HCE)
Hamilton, ON
- Full-time
…servicing an inherited book of accounts. Reporting to the Senior Manager, Business Development and Product Strategy, you will develop new business across the Greater Toronto and Hamilton…
Added 1 hour ago
BK
Restaurant manager
Burger King
Niagara Falls, ON
- Full-time
Added 1 hour ago
R
Gestionnaire, marchandisage visuel | Visual Merchandising Manager
RUDSAK
Montreal, QC
- Full-time
Cette personne travaillera en étroite collaboration avec les équipes de Marchandisage, Planification, Opérations Retail, Marketing, E-Commerce et les équipes en boutique afin d’assurer une…
Added 1 hour ago
J
Team Leader, Glucose
Jungbunzlauer
Port Colborne, ON
- Full-time
Reporting to the Production Manager, the job holder will primarily ensure the safe and efficient operation of the Glucose plant to meet budgeted production targets. As a member of the…
Added 1 hour ago
J
Assistant Production Manager, Canada
Jungbunzlauer
Port Colborne, ON
- Full-time
Reporting to the Production Manager, the job holder will primarily ensure the safe and efficient operation of the Glucose plant to meet budgeted production targets. As a member of the…
Added 1 hour ago
C
Toronto Eaton Centre Sales Associate
Claire's
Toronto, ON
- $17 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 1 hour ago
H
Saviynt Platform Administration and Operations Consultant
HCLTech
Canada
- Full-time
The Saviynt Platform Administration and Operations Consultant will provide ongoing administration, monitoring, configuration, and L3 operational support for the Saviynt Enterprise Identity…
Added 1 hour ago
C
Part-Time Key Holder - Claire's Sherwood Park
Claire's
Sherwood Park, AB
- $16 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 2 hours ago
F
Fairgrounds - Experience Creator
Fairgrounds
Toronto, ON
- $18 to $20 CAD / hour
- Part-time
Working closely with the Site Manager, you’ll help maintain daily operations, foster community, and uphold the energy and service standards that define the Fairgrounds experience. This role…
Added 2 hours ago
L
Manager - P&C Systems | Vancouver
lululemon
Vancouver, BC
- Full-time
The P&C Operations group provides an elevated and global people experience powered by Digital. This includes enabling CoEs through digital platforms, delivering shared services through…
Added 2 hours ago
DQ
restaurant manager
Dairy Queen
Duncan, BC
- Full-time
Added 2 hours ago
SD
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart Specialty Health Network
Calgary, AB
- Full-time
Reporting to the Director, Clinic and Specialty Programs, the Senior Manager, Specialty Pharmacy is responsible for the successful operation of our Shoppers Drug Mart Specialty Health…
Added 2 hours ago
MC
Senior Product Manager - Brokerage Clearing and Settlement System
Moomoo Canada
Toronto, ON · North York, ON
- Full-time
We are seeking an experienced Product Manager to lead the design and evolution of brokerage clearing and settlement systems supporting the Canadian securities market. This role sits at the…
Added 3 hours ago
PV
Store Manager
Pet Valu
Rosetown, SK
- Full-time
…and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds,…
Added 3 hours ago
MS
Merchandise Manager PT
Michaels Stores
Winnipeg, MB
- Part-time
Store - WINNIPEG-GARDEN CITY, MBThe Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards.…
Added 3 hours ago
MS
Merchandise Manager
Michaels Stores
Saskatoon, SK
- Part-time
Store - SASKATOON, SKThe Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role…
Added 4 hours ago
BR
Assistant Manager - Robson Centrepoint
Banana Republic
Vancouver, BC
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 4 hours ago
BR
Assistant Manager - S Edmonton Common
Banana Republic
AB · Edmonton, AB
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 4 hours ago
Technical Product Manager - Geomembrane and Specialty market
Intertape Polymer Group (IPG)
Truro, NS · NS
Title: Product Manager - AgGeo & Specialty market
Added 4 hours ago
BI
Filling Operator - Midnight shift (Sunday to Thursday 23:00-7:00)
Baxter International Inc.
Alliston, ON
- Full-time
Baxter is known for its speed and high-quality product. Our manufacturing operations are around-the-clock to meet the needs of our customers. Our high-caliber talent works through the…
Added 4 hours ago
UO
Urban Outfitters Assistant Manager
Urban Outfitters
Richmond, BC
- $24 CAD / hour
- Full-time
An Assistant Manager supports the service experience, visual processes, and business operations to achieve an engaging and inspiring store environment. The Assistant Manager thinks and acts…
Added 5 hours ago
HR
QA/QC Engineer
Hitachi Rail
Mississauga, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…

Closed listing

Safe Fleet

Customer Service Representative (Prime Design)

Montreal, QC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Jan 31, 2027
Experience: Minimum of 3 years of experience in a similar role.
Posting language: English
Posted: Sep 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ranger Design is seeking a dynamic and customer-focused Customer Service Representative to join our team, supporting Prime Design, a leading provider of ladder racks and upfitting solutions. Operating within the commercial vehicle and fleet solutions industry, Ranger Design and Prime Design help tradespeople, service fleets, and transportation professionals maximize vehicle safety, organization, and productivity. This role will initially focus on supporting Prime Design operations, with planned progression to develop expertise across both brands, contributing to a collaborative team dedicated to delivering exceptional customer experience and industry-leading solutions.

As a Customer Service Representative, you will be the first point of contact for our customers, providing timely and effective support through phone and email communication. Your role will involve addressing inquiries, resolving issues, and ensuring positive customer experience. Strong communication skills, a professional attitude, the ability to work collaboratively with others, and strong multitasking skills to effectively manage competing priorities are essential for success in this role.

MAIN RESPONSIBILITIES:

Under the Customer Service Manager’s supervision, you will be responsible for the following:

Handling incoming and outgoing customer service inbound calls and emails, while delivering timely and accurate support to ensure excellent customer satisfaction.
Resolving customer product and service issues by identifying root causes, determining and communicating appropriate solutions, coordinating corrective actions, and ensuring timely resolution.
Initiating, processing, and following up on Return Material Authorizations (RMAs) to ensure efficient and accurate resolution.
Processing estimates, orders, order verification, applications and requests. Includes reviewing, entering and validating customer orders, replying with order verifications, and processing credit card orders.
Demonstrating strong technical skills with the ability to interpret product specifications, vehicle configurations, and technical drawings to accurately support customer inquiries, quote preparation, and order processing.
Attracting potential customers by answering product and service inquiries, suggesting information about other products and services including other Work Truck Group brands.
Managing customer complaints and issues by maintaining accurate database records ensuring timely follow-ups.
Handling incoming leads, conducting outbound calls to address their questions, and converting them into potential business opportunities.
Identifying opportunities for process and service improvements to enhance customer experience and operational efficiency.
Maintain a high level of professionalism while fostering positive rapport with each customer.
Other duties as assigned.

Requirements:

POSITION REQUIREMENTS:

Minimum of 3 years of experience in a similar role.
Bilingual proficiency in both oral and written French and English is required.
Experience working with Salesforce (CRM) and Syteline (ERP) systems.
Strong technical aptitude, including the ability to interpret technical drawings and vehicle specifications.
Excellent analytical, quantitative reasoning, problem-solving, creativity, and strategic skills.
Strong interpersonal and communication skills.
Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.
Comfortable working in a high-volume environment.
Demonstrated ability to prioritize tasks and manage time efficiently.
Effective collaboration and teamwork with other departments is essential.
Professional and tactful demeanor.
Occasional travel to Minnesota will be required during the onboarding phase for training purposes, followed by periodic visits as needed to support ongoing collaboration, training, and business objectives.

Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the nature of the business and the need to interact with US sites, clients and customers.

If you have the above-mentioned qualifications and are interested in this position, please send your resume (mentioning the job title) to Jennifer.schonholzer@rangerdesign.com.

Candidates for this position must be legally entitled to work in Canada, hold a valid passport for entry into United States, and will be required to show proof as such. Ranger Design does not sponsor work permit applications.

The preferred location for this role is Ranger Design’s Head Office in Montreal; however, qualified candidates located in Eagan will also be considered.

All requests will be treated confidentially.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

About employer

More about this job

Responsibilities

Respond to customer inquiries by phone and email, resolve product and service issues, process RMAs, estimates, and orders, and provide technical support using product specifications and vehicle configurations. Manage leads and complaints, maintain accurate records, coordinate follow-ups, and identify opportunities to improve customer experience and operational efficiency.

Requirements

Requires at least three years of experience in a similar role, written and spoken proficiency in French and English, and experience with Salesforce and Syteline. Candidates should have strong technical, analytical, communication, and organizational skills, be proficient with Microsoft Office, and be able to travel occasionally to Minnesota; candidates must be legally entitled to work in Canada and hold a valid U.S. entry passport.

Skills

Customer Service
French-English Bilingual Communication
Salesforce
Syteline
Technical Drawing Interpretation
Vehicle Specifications
Order Processing
Return Material Authorizations
Problem-Solving
Analytical Skills
Multitasking
Time Management
Microsoft Office
Complaint Resolution
Teamwork

Visa sponsorship

Not detected in the job text

Hiring contact

Jennifer Schonholzer

Hiring contact email

Jennifer.schonholzer@rangerdesign.com

Keywords

Customer Service
Prime Design
Ranger Design
Commercial Vehicle
Fleet Solutions
Ladder Racks
Vehicle Upfitting
Salesforce
Syteline
CRM
ERP
Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Return Material Authorization
RMA
Order Processing
Order Verification
Credit Card Orders
Technical Drawings
Vehicle Configurations
Product Specifications
Lead Management
Customer Complaints
Process Improvement
Bilingual French and English

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