Closed listing
Customer Service Representative (Prime Design)
- Montreal, QC, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Experience
- Minimum of 3 years of experience in a similar role.
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Ranger Design is seeking a dynamic and customer-focused Customer Service Representative to join our team, supporting Prime Design, a leading provider of ladder racks and upfitting solutions. Operating within the commercial vehicle and fleet solutions industry, Ranger Design and Prime Design help tradespeople, service fleets, and transportation professionals maximize vehicle safety, organization, and productivity. This role will initially focus on supporting Prime Design operations, with planned progression to develop expertise across both brands, contributing to a collaborative team dedicated to delivering exceptional customer experience and industry-leading solutions.
As a Customer Service Representative, you will be the first point of contact for our customers, providing timely and effective support through phone and email communication. Your role will involve addressing inquiries, resolving issues, and ensuring positive customer experience. Strong communication skills, a professional attitude, the ability to work collaboratively with others, and strong multitasking skills to effectively manage competing priorities are essential for success in this role.
MAIN RESPONSIBILITIES:
Under the Customer Service Manager’s supervision, you will be responsible for the following:
POSITION REQUIREMENTS:
If you have the above-mentioned qualifications and are interested in this position, please send your resume (mentioning the job title) to Jennifer.schonholzer@rangerdesign.com.
Candidates for this position must be legally entitled to work in Canada, hold a valid passport for entry into United States, and will be required to show proof as such. Ranger Design does not sponsor work permit applications.
The preferred location for this role is Ranger Design’s Head Office in Montreal; however, qualified candidates located in Eagan will also be considered.
All requests will be treated confidentially.
We thank all applicants for their interest, but only those selected for an interview will be contacted.
As a Customer Service Representative, you will be the first point of contact for our customers, providing timely and effective support through phone and email communication. Your role will involve addressing inquiries, resolving issues, and ensuring positive customer experience. Strong communication skills, a professional attitude, the ability to work collaboratively with others, and strong multitasking skills to effectively manage competing priorities are essential for success in this role.
MAIN RESPONSIBILITIES:
Under the Customer Service Manager’s supervision, you will be responsible for the following:
- Handling incoming and outgoing customer service inbound calls and emails, while delivering timely and accurate support to ensure excellent customer satisfaction.
- Resolving customer product and service issues by identifying root causes, determining and communicating appropriate solutions, coordinating corrective actions, and ensuring timely resolution.
- Initiating, processing, and following up on Return Material Authorizations (RMAs) to ensure efficient and accurate resolution.
- Processing estimates, orders, order verification, applications and requests. Includes reviewing, entering and validating customer orders, replying with order verifications, and processing credit card orders.
- Demonstrating strong technical skills with the ability to interpret product specifications, vehicle configurations, and technical drawings to accurately support customer inquiries, quote preparation, and order processing.
- Attracting potential customers by answering product and service inquiries, suggesting information about other products and services including other Work Truck Group brands.
- Managing customer complaints and issues by maintaining accurate database records ensuring timely follow-ups.
- Handling incoming leads, conducting outbound calls to address their questions, and converting them into potential business opportunities.
- Identifying opportunities for process and service improvements to enhance customer experience and operational efficiency.
- Maintain a high level of professionalism while fostering positive rapport with each customer.
- Other duties as assigned.
POSITION REQUIREMENTS:
- Minimum of 3 years of experience in a similar role.
- Bilingual proficiency in both oral and written French and English is required.
- Experience working with Salesforce (CRM) and Syteline (ERP) systems.
- Strong technical aptitude, including the ability to interpret technical drawings and vehicle specifications.
- Excellent analytical, quantitative reasoning, problem-solving, creativity, and strategic skills.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.
- Comfortable working in a high-volume environment.
- Demonstrated ability to prioritize tasks and manage time efficiently.
- Effective collaboration and teamwork with other departments is essential.
- Professional and tactful demeanor.
- Occasional travel to Minnesota will be required during the onboarding phase for training purposes, followed by periodic visits as needed to support ongoing collaboration, training, and business objectives.
If you have the above-mentioned qualifications and are interested in this position, please send your resume (mentioning the job title) to Jennifer.schonholzer@rangerdesign.com.
Candidates for this position must be legally entitled to work in Canada, hold a valid passport for entry into United States, and will be required to show proof as such. Ranger Design does not sponsor work permit applications.
The preferred location for this role is Ranger Design’s Head Office in Montreal; however, qualified candidates located in Eagan will also be considered.
All requests will be treated confidentially.
We thank all applicants for their interest, but only those selected for an interview will be contacted.
More about this job
Responsibilities
Respond to customer inquiries by phone and email, resolve product and service issues, process RMAs, estimates, and orders, and provide technical support using product specifications and vehicle configurations. Manage leads and complaints, maintain accurate records, coordinate follow-ups, and identify opportunities to improve customer experience and operational efficiency.
Requirements
Requires at least three years of experience in a similar role, written and spoken proficiency in French and English, and experience with Salesforce and Syteline. Candidates should have strong technical, analytical, communication, and organizational skills, be proficient with Microsoft Office, and be able to travel occasionally to Minnesota; candidates must be legally entitled to work in Canada and hold a valid U.S. entry passport.
Skills
- Customer Service
- French-English Bilingual Communication
- Salesforce
- Syteline
- Technical Drawing Interpretation
- Vehicle Specifications
- Order Processing
- Return Material Authorizations
- Problem-Solving
- Analytical Skills
- Multitasking
- Time Management
- Microsoft Office
- Complaint Resolution
- Teamwork
Visa sponsorship
Not detected in the job text
Hiring contact
Jennifer Schonholzer
Hiring contact email
Jennifer.schonholzer@rangerdesign.com
Categories
- Customer Service & Support
- Sales
- Transportation
- Administrative
Keywords
- Customer Service
- Prime Design
- Ranger Design
- Commercial Vehicle
- Fleet Solutions
- Ladder Racks
- Vehicle Upfitting
- Salesforce
- Syteline
- CRM
- ERP
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Microsoft PowerPoint
- Return Material Authorization
- RMA
- Order Processing
- Order Verification
- Credit Card Orders
- Technical Drawings
- Vehicle Configurations
- Product Specifications
- Lead Management
- Customer Complaints
- Process Improvement
- Bilingual French and English