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Added 1 month ago
MI
WEB DEVELOPER ( Mat Leave Coverage - 19 months)
Merrithew International Inc.
Scarborough Bluffs Park, ON
- Full-time
Reports to: Senior Web Developer, Information Technology
Added 3 months ago
M
NEW AI Deployment Strategist
Mistral
Montreal, Quebec
- Full-time
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems - across high-stakes…
Added 1 month ago
Junior Software Engineer-Global Payments Engineering
Scotiabank
Toronto, ON
Familiarity with at least one programming language such as Java, JavaScript, Python
Added 1 month ago
Senior Full Stack Software Engineer – Acquisitions and Activation (Auth0)
Okta
Toronto, ON
…optimize the entire early customer journey - from the moment a developer signs up, to the precise second they hit their "ah-ha"…
Added 3 months ago
M
Senior Software Engineer
Morningstar
Toronto, Ontario
- Full-time
- Prior experience with Vue.js, React, or other modern JavaScript frameworks.
Added 3 months ago
P
Manager Software Engineering
PointClickCare
Mississauga, Ontario
- Full-time
Added 1 month ago
AC
Software and AI Team Lead
AXYZ CNC Routers
Hamilton, ON · Waterdown, ON
- Full-time
…one software tester while contributing as the team’s fourth…
Added 1 month ago
RS
Application Support Engineer I
Ryder Supply Chain Solutions
Toronto, ON · CAN - Toronto ON Carlingview Dr
- Full-time
Basic programming knowledge (SQL, Python, JavaScript, or TypeScript , Required
Added 1 month ago
Software Engineer
My Beacon
Toronto, ON
Experience with Go, Java, JavaScript/TypeScript, or another modern programming language.
Added 1 month ago
Software Engineer – Quality Assurance
Texas Instruments
Toronto, ON
…is comfortable working with software written in TypeScript, JavaScript, React, HTML, and CSS. As automation is key to our success, the candidate should understand best practices and how…
Added 1 month ago
SS
Community Specialist II – Technical & Knowledge
Safe Software
Remote, Canada
- $74,000 to $84,000 CAD / year
- Full-time
- Remote
Familiarity with JavaScript, HTML, CSS, and JSON, and experience working with APIs.
Added 1 month ago
RB
Senior Full Stack Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
As a senior software developer, you will work as a part of an agile team to develop automation. We are looking for diverse backgrounds and experience, with a deep understanding of software…
Added 1 month ago
TG
Développeur C++
TMX Group
Toronto, ON
- Full-time
Expérience pratique de Java, SQL RDBMS, Linux, Perl, Python et JavaScript
Added 1 month ago
EN
Senior Full Stack Developer – Generative AI & Autonomous Agents - Toronto, Canada - Hybrid (10038)
Extreme Networks
Toronto, ON
- Full-time
We are seeking an experienced Senior Full Stack Developer with deep expertise in backend systems (Java, Python, microservices) and modern UI frameworks (Angular, React) to join our…
Added 1 month ago
R
Senior Full Stack Engineer
RBC
Toronto, ON
- Full-time
As a senior software developer, you will work as a part of an agile team to develop automation. We are looking for diverse backgrounds and experience, with a deep understanding of software…
Added 1 month ago
Software Developer Full Stack Angular/.Net
Brightstar Lottery
Dieppe, NB
We’re looking for a Software Developer III Full Stack (Angular/.NET) to join a collaborative team in a senior-level, hands-on engineering role focused on designing, building, and sustaining…
Added 1 month ago
HT
Researcher-AI Agents
Huawei Technologies Canada Co., Ltd.
Markham, ON
- Contract
Web technologies and browser automation, such as HTML, CSS, JavaScript, DOM, Playwright, or browser APIs.
Added 1 month ago
FS
AI Software Developer
Flatirons Solutions
Remote, Canada
- Full-time
- Remote
Scope AR Technologies, a Flatirons Solutions subsidiary, is hiring an AI Software Developer. Scope AR creates augmented reality and content lifecycle management software that helps…
Added 1 month ago
T
Director of Software Engineering
TechBlocks
Toronto, ON · Greater Toronto Area, Canada
- $150,000 to $220,000 CAD / year
- Full-time
Hands-on experience working with Microsoft.NET, open-source stack, and current leading-edge UI and JavaScript framework
Added 1 month ago
R
Sr. Consultant, Tax Technology
Ryan
Toronto, ON · North York, ON
- Full-time
Added 1 month ago
R
Sr. Consultant, Tax Technology
Ryan
Mississauga, ON
- Full-time
Added 4 months ago
PC
Data Analyst
Paradigm Consulting
Winnipeg, Manitoba
- Contract
Strong (and demonstrable) knowledge of and experience with reporting packages (e.g. Business Objects), databases (e.g. SQL), programming (e.g. XML, Javascript, or ETL frameworks)
Added 4 months ago
PC
Data Analyst
Paradigm Consulting
Regina, Saskatchewan
- Contract
Strong (and demonstrable) knowledge of and experience with reporting packages (e.g. Business Objects), databases (e.g. SQL), programming (e.g. XML, Javascript, or ETL frameworks)
Added 1 month ago
Senior Application Security Analyst
Purolator
ON · Mississauga, ON
Strong knowledge of one or more modern programming languages (e.g. Python, Java, C++, JavaScript)
Added 3 months ago
Director, Software Engineering
MCAP
Waterloo, ON · Toronto, ON
efforts, including LLMs, agent frameworks, coding agents, and developer

Safe Software

Community Specialist II – Technical & Knowledge

Remote, Canada

Remote

$74,000 to $84,000 CAD / year · Full-time

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Job details

Pay: $74,000 to $84,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3+ years of experience in technical content creation, community management, customer engagement, or online communications.
Posting language: English
Posted: Sep 9, 2026

Original job description

Safe Software is hiring a Community Specialist II to support the technical side of our FME Community. You'll help create educational content (tutorials, how-tos, KB articles), support automations that keep the community running efficiently, and use tools like Gainsight to help track community health. This role suits someone who's as comfortable digging into the back end of a tool as they are writing content for an end user - and who genuinely enjoys connecting with our users and customers and building real relationships with them along the way.

About The Team

The Community Team works to build a strong and connected FME community that fosters collaboration, feedback, and knowledge exchange across close to 50,000 users in our online community. We create, support, and manage programs that drive user engagement like the Early Adopters product feedback program, Special Interest Groups, and FME Breakfast of Champions in-person meetups. We also manage online forums, design fun and creative ways for users to learn about FME and connect with each other, and create content that keeps members informed. You'll join a friendly and supportive team that works closely with Product, Customer Success, and Marketing to amplify the voice of the community.

What You'll Be Doing

Write technical content: how-tos, tutorials, KB articles, blog posts tied to new FME features.
Support community automations and workflows using FME Flow, Gainsight, Slack, and community platform tools.
Help monitor community health using Gainsight/CRM data and report on trends.
Edit and enhance content written by others.
Moderate technical discussions and flag content needing correction.
Participate in FME events and programs such as Breakfast of Champions, Special Interest Group meetups, and community webinars.
Create and support creative technical engagement initiatives: Develop fun, interactive ways for FME users to learn and participate, such as technically interesting contests, challenges, community activities, and other hands-on experiences.
Support training content testing and technical Q&A.
Support technical special projects as needed.
Use AI tools to support content development, research, and community workflows, while applying sound judgment to review outputs for accuracy, quality, and appropriateness.

Qualifications, Skills, and Competencies

Safers come from a variety of backgrounds with a diversity in skills and knowledge. That said, we find that those who are most successful in this role have experience with the following areas.

Required skills:

3+ years of experience in technical content creation, community management, customer engagement, or online communications.
Comfortable learning and writing about a technical product.
Strong communication and editing skills - able to help improve others' writing for clarity and accuracy.
Ability to coordinate and support events and programs.
Creative thinker, with an interest in coming up with new ways to engage users and grow the community.
Curiosity about the back end of how the community works, with room to grow into supporting and managing community automations.
Detail-oriented, with an eye for spotting content or discussions needing moderation.
Experience working cross-functionally with internal teams.
Enthusiasm for helping others and supporting a positive user experience.
Comfort experimenting with AI tools and identifying thoughtful ways to use them to improve how you work, while maintaining accuracy and good judgment.

Desired skills / Bonus points:

Experience with community platforms, CRM tools, or Gainsight (or equivalent).
Experience building or supporting automations/workflows.
Familiarity with FME or data integration/ETL tools specifically.
Light scripting ability for automation work.
Interest in learning about data integration and FME technology.
Familiarity with JavaScript, HTML, CSS, and JSON, and experience working with APIs.

What Will Help You Succeed in This Role

Curiosity about how technical products work under the hood.
Ability to translate technical complexity into clear, useful content.
Comfort learning back-end systems (automations, CRM data) alongside front-facing content work.
Clear communication skills and the ability to build rapport with users.
Attention to detail and care in managing tasks and content.
Openness to feedback and a collaborative approach to teamwork.
Willingness to learn new systems, tools, and subject matter.

What You Can Expect

When you choose a career with Safe Software, you’re also choosing…

Meaningful Work: Make a profound impact across our business, workplace and data integration product.
A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!

About Safe Software

Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity.

With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.

Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

Our Commitment to Diversity and Inclusion

Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion.

We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status.

Should you require accommodations during the recruitment process, please contact hr_dept@safe.com.

Notice Regarding Use of Automated Tools in Hiring

At Safe Software, we use automated tools to help us process applications and identify qualified candidates. These tools may assist in screening resumes and summarizing interview content based on the information you provide. This helps our team review applications efficiently while ensuring every candidate is considered based on the requirements of the role.

Please be assured that the final hiring decision is always made by a member of our team. For more information on how we protect your privacy, please see our policy. If you have questions about this process, please contact us at hr_dept@safe.com.

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More about this job

Responsibilities

The Community Specialist will create technical educational content and manage community engagement programs to foster user collaboration. They will also support community automations and monitor community health metrics using CRM and platform data.

Requirements

Candidates must have at least 3 years of experience in technical content creation or community management with strong communication skills. Proficiency in technical writing and an interest in learning back-end automation tools are essential for success in this role.

Skills

Technical content creation
Community management
Customer engagement
Technical writing
Editing
Event coordination
Automation
Data integration
CRM
Gainsight
FME Flow
JavaScript
HTML
CSS
JSON
API

Benefits

Profit sharing
RRSP/TFSA matching
Paid time off
Annual learning budget
Training programs
Flexible working hours
Extended health benefits
Dental benefits
Lifestyle spending account
Counseling benefits
Parental leave top-up program
Paid seasonal days off

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

FME
Technical Content
Community Management
Automation
Gainsight
CRM
Slack
Data Integration
ETL
JavaScript
HTML
CSS
JSON
API
Technical Writing
Customer Success
Product Feedback
Webinars
Content Moderation
AI Tools
Cross-functional Collaboration
User Experience
Knowledge Base
Tutorials
Blog Posts
Workflows
Technical Support
Community Health
Engagement Initiatives
Software

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