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Added 8 mins ago
Insurance Claims Liability Specialist
Modern Niagara
Ottawa, ON · Vaughan, ON
Full-time
The Insurance Claims & Liability Specialist manages insurance claims and supports risk management initiatives across Modern Niagara's operations. This role works closely with business…
Added 22 mins ago
Specialist, Community
BrainStation
Toronto, ON
Full-time
As a Specialist, Community, you’ll play a key role in shaping how BrainStation engages with professionals and organizations across Toronto. Focused on the fields of AI, Data, Design,…
Added 22 mins ago
Customer Support Specialist
MEDFAR
Montreal, QC
Full-time
…exploiting the full potential of technology. Supported by a large community of medical experts and focused on clinical success and patient safety, MEDFAR was the first company to certify a…
Added 22 mins ago
Technical Specialist, Real Property Management
Defence Construction Canada
Ottawa, ON
Full-time
The Technical Specialist, Real Property Management, provides real property management services to support the delivery of Client-Partner real property projects and programs. The incumbent…
Added 38 mins ago
Information Systems Specialist, Network Support
London Public Library
London, ON
Full-time
Reporting to the Director, Information Technology Services, the Information Specialist, Network Support contributes to the accomplishment of the London Public Library’s vision, mission and…
Added 38 mins ago
Animal Care Specialist
Semex
Kemptville, ON
Full-time
We are currently looking for an Animal Care Specialist to join our Housing Team. Reporting to the Animal Care Supervisor, the successful candidate must have a good knowledge of livestock…
Added 38 mins ago
Donor Care Specialist
Semex
Saint-Hyacinthe, QC
Full-time
We are currently seeking a Donor Care Specialist. The successful candidate will report to the Farm Manager. Their primary role is to perform operations related to the physical well-being of…
Added 38 mins ago
Designer - Intelligent Integrated Systems
Smith + Andersen
Toronto, ON
…projects in Canada. The work we do has meaningful impact on the community by contributing to landmark projects such as hospitals, transit stations, community centres, federal and provincial…
Added 53 mins ago
Wound/Ostomy Specialist
Michael Garron Hospital
Toronto, ON
Full-time
The role of Specialist, Wound Ostomy acts as an expert consultant and advisor to the MGH Community including nursing and physicians in the treatment of ostomies, fistulas, and complex…
Added 53 mins ago
Drug Access Facilitator
Michael Garron Hospital
Toronto, ON
Temporary
…and reimbursement and will actively engage with government, community and private agencies that provide medication financial assistance. Similar positions to this maybe known a Drug Access…
Added 53 mins ago
Drug Access Facilitator
Michael Garron Hospital
Toronto, ON
Full-time
…and reimbursement and will actively engage with government, community and private agencies that provide medication financial assistance. Similar positions to this maybe known a Drug Access…
Added 53 mins ago
Clinical Nurse Specialist
Michael Garron Hospital
Toronto, ON
Temporary
The Palliative Clinical Nurse Specialist (ILTCP- Integrated Long Term Care Palliative Program) will provide expert nursing care education for a specialized client population (adults > 65…
Added 53 mins ago
Investment & Retirement Specialist
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
We are looking for a Investment & Retirement Specialist to join the Freedom Experience team. This is one of the fastest growing areas within Canada Life.
Added 53 mins ago
Talent and Organizational Development Specialist
Irving Oil
Saint John, NB
Full-time
As a Talent and Organizational Development Specialist, you will lead and support initiatives that strengthen organizational capability, employee growth, and talent readiness across Irving…
Added 1 hour ago
Clinical Nurse Specialist, Birth Unit
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager of Birth Unit, the Clinical Nurse Specialist (CNS) will join other CNS's in the Women's and Newborn Health Program as an expert Registered Nurse who promotes…
Added 3 hours ago
VMO - General Practice - Anaesthetics - Griffith Base Hospital (Apply via eCredential)
Murrumbidgee Local Health District (MLHD)
Griffith, ON
Temporary
…Hospital, Base and District Hospitals, Multi-Purpose Services and Community Health…
Added 3 hours ago
MLHD - Staff Specialist - Anaesthetics - Griffith Base Hospital (Apply via eCredential)
Murrumbidgee Local Health District (MLHD)
Griffith, ON
Full-time
Position Classification: Staff Specialist/Senior Staff Specialist
Added 3 hours ago
Care Partner
VMCH
Mulgrave, NS
Full-time
Own your portfolio, build real relationships - flexible, community-based case management
Added 3 hours ago
Care Partner
VMCH
Pakenham, ON
Full-time
Own your portfolio, build real relationships, flexible, community-based case management
Added 3 hours ago
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for…
Added 3 hours ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
…innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we…
Added 3 hours ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
Title: Advanced Applications Blow Molding Specialist
Added 3 hours ago
Customer Success Representative | Betty CA
Betty
Calgary, AB
$55,000 to $60,000 CAD / year
…committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment…
Added 5 hours ago
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
Carstairs, AB
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 hours ago
Family Practitioner/General Practitioner
Health Match BC
Prince Rupert, BC
Full-time
…connectivity to and from the communities and primary care and specialist support will be planned and coordinated to ensure you’re supported in your care delivery in remote…

Safe Software

Community Specialist II – Technical & Knowledge

Remote, Canada

Pay: $74,000 to $84,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3+ years of experience in technical content creation, community management, customer engagement, or online communications.
Posting language: English
Posted: Sep 9, 2026

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Original job description

Safe Software is hiring a Community Specialist II to support the technical side of our FME Community. You'll help create educational content (tutorials, how-tos, KB articles), support automations that keep the community running efficiently, and use tools like Gainsight to help track community health. This role suits someone who's as comfortable digging into the back end of a tool as they are writing content for an end user - and who genuinely enjoys connecting with our users and customers and building real relationships with them along the way.

About The Team

The Community Team works to build a strong and connected FME community that fosters collaboration, feedback, and knowledge exchange across close to 50,000 users in our online community. We create, support, and manage programs that drive user engagement like the Early Adopters product feedback program, Special Interest Groups, and FME Breakfast of Champions in-person meetups. We also manage online forums, design fun and creative ways for users to learn about FME and connect with each other, and create content that keeps members informed. You'll join a friendly and supportive team that works closely with Product, Customer Success, and Marketing to amplify the voice of the community.

What You'll Be Doing

Write technical content: how-tos, tutorials, KB articles, blog posts tied to new FME features.
Support community automations and workflows using FME Flow, Gainsight, Slack, and community platform tools.
Help monitor community health using Gainsight/CRM data and report on trends.
Edit and enhance content written by others.
Moderate technical discussions and flag content needing correction.
Participate in FME events and programs such as Breakfast of Champions, Special Interest Group meetups, and community webinars.
Create and support creative technical engagement initiatives: Develop fun, interactive ways for FME users to learn and participate, such as technically interesting contests, challenges, community activities, and other hands-on experiences.
Support training content testing and technical Q&A.
Support technical special projects as needed.
Use AI tools to support content development, research, and community workflows, while applying sound judgment to review outputs for accuracy, quality, and appropriateness.

Qualifications, Skills, and Competencies

Safers come from a variety of backgrounds with a diversity in skills and knowledge. That said, we find that those who are most successful in this role have experience with the following areas.

Required skills:

3+ years of experience in technical content creation, community management, customer engagement, or online communications.
Comfortable learning and writing about a technical product.
Strong communication and editing skills - able to help improve others' writing for clarity and accuracy.
Ability to coordinate and support events and programs.
Creative thinker, with an interest in coming up with new ways to engage users and grow the community.
Curiosity about the back end of how the community works, with room to grow into supporting and managing community automations.
Detail-oriented, with an eye for spotting content or discussions needing moderation.
Experience working cross-functionally with internal teams.
Enthusiasm for helping others and supporting a positive user experience.
Comfort experimenting with AI tools and identifying thoughtful ways to use them to improve how you work, while maintaining accuracy and good judgment.

Desired skills / Bonus points:

Experience with community platforms, CRM tools, or Gainsight (or equivalent).
Experience building or supporting automations/workflows.
Familiarity with FME or data integration/ETL tools specifically.
Light scripting ability for automation work.
Interest in learning about data integration and FME technology.
Familiarity with JavaScript, HTML, CSS, and JSON, and experience working with APIs.

What Will Help You Succeed in This Role

Curiosity about how technical products work under the hood.
Ability to translate technical complexity into clear, useful content.
Comfort learning back-end systems (automations, CRM data) alongside front-facing content work.
Clear communication skills and the ability to build rapport with users.
Attention to detail and care in managing tasks and content.
Openness to feedback and a collaborative approach to teamwork.
Willingness to learn new systems, tools, and subject matter.

What You Can Expect

When you choose a career with Safe Software, you’re also choosing…

Meaningful Work: Make a profound impact across our business, workplace and data integration product.
A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!

About Safe Software

Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity.

With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.

Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

Our Commitment to Diversity and Inclusion

Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion.

We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status.

Should you require accommodations during the recruitment process, please contact [email protected].

Notice Regarding Use of Automated Tools in Hiring

At Safe Software, we use automated tools to help us process applications and identify qualified candidates. These tools may assist in screening resumes and summarizing interview content based on the information you provide. This helps our team review applications efficiently while ensuring every candidate is considered based on the requirements of the role.

Please be assured that the final hiring decision is always made by a member of our team. For more information on how we protect your privacy, please see our policy. If you have questions about this process, please contact us at [email protected].

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More about this job

Responsibilities

The Community Specialist will create technical educational content and manage community engagement programs to foster user collaboration. They will also support community automations and monitor community health metrics using CRM and platform data.

Requirements

Candidates must have at least 3 years of experience in technical content creation or community management with strong communication skills. Proficiency in technical writing and an interest in learning back-end automation tools are essential for success in this role.

Skills

Technical content creation
Community management
Customer engagement
Technical writing
Editing
Event coordination
Automation
Data integration
CRM
Gainsight
FME Flow
JavaScript
HTML
CSS
JSON
API

Benefits

Profit sharing
RRSP/TFSA matching
Paid time off
Annual learning budget
Training programs
Flexible working hours
Extended health benefits
Dental benefits
Lifestyle spending account
Counseling benefits
Parental leave top-up program
Paid seasonal days off

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

FME
Technical Content
Community Management
Automation
Gainsight
CRM
Slack
Data Integration
ETL
JavaScript
HTML
CSS
JSON
API
Technical Writing
Customer Success
Product Feedback
Webinars
Content Moderation
AI Tools
Cross-functional Collaboration
User Experience
Knowledge Base
Tutorials
Blog Posts
Workflows
Technical Support
Community Health
Engagement Initiatives
Software

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