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Added 8 mins ago
Digital Marketing & Design Specialist
GURUS Solutions
Montreal, QC
…turn fresh ideas into practical campaigns that generate real lead growth and clear executive…
Added 8 mins ago
Lead Software Developer – Options Market Making
Squarepoint Capital
Montreal, QC
We are seeking a highly experienced Lead Software Developer to design, build, and optimize the core technology behind real-time option quote management across U.S. equity options markets.
Added 8 mins ago
B
Senior Staff Developer
Benevity
Remote, Canada
- Full-time
- Remote
As a DevEX Senior Staff Developer at Benevity, you will lead Developer Experience and SDLC modernization across our technology organization. Sitting at the intersection of hands-on platform…
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Senior Product Manager (KYC - Fraud & Risk)
Trulioo
Remote, Canada
- Full-time
- Remote
Lead cross-functional squads - Engineering, Data Science, Design, Legal, and Compliance - to deliver fraud and risk capabilities within expected timelines using agile methodologies.
Added 8 mins ago
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Demand Gen Lead
Kojo
Remote, Canada
- $75,000 to $100,000 USD / year
- Full-time
- Remote
…website, account-based and signal-based programs, and the ops and analytics underneath all of…
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Lead Full Stack Developer
Royal Bank of Canada
Toronto, ON
- Full-time
A Lead Full Stack Developer is responsible for designing, developing and maintaining legacy and "Cloud First" applications written primarily in C# and focused on .Net Core and cloud…
Added 21 mins ago
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RAI Lead
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- Full-time
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Project Financial Controller EPMO
Workplace Safety and Insurance Board (WSIB)
Toronto, ON
- Contract
Transform complex financial data into insights that inform executive decision-making.
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Senior Data Scientist – Python, PySpark & Databricks
Kelly
Toronto, ON · Greater Toronto Area, Canada
- $80 to $90 CAD / hour
- Contract
Reporting to the Senior Advanced Analytics Manager, the Data Scientist will be conducting all analytical activities related to FCRM transaction monitoring systems.
Added 21 mins ago
A
Workday Data Migration Lead
Amyantek
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking an experienced Workday Data Migration Lead to lead the end-to-end data migration for a large-scale Workday implementation and HR transformation.
Added 21 mins ago
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Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
Lead, manage and grow our Quebec P&C Actuarial Services team, including team development, client service delivery and business growth
Added 21 mins ago
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Financial Planning and Analysis Manager
Armstrong Fluid Technology
Toronto, ON · Scarborough, ON
- $110,000 to $130,000 CAD / year
- Part-time
…compensation processes, and enabling commercial leadership with robust analytics, planning, and business…
Added 21 mins ago
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Manager, RBT2 Performance Analytics and Information Management
Vancouver Fraser Port Authority
Vancouver, BC
- Full-time
Establish and lead a program-wide performance analytics function that transforms raw data into actionable insight
Added 23 mins ago
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Marketing Manager
Sinclair Supply
Edmonton, AB
- Full-time
Use marketing data, sales feedback, and campaign results to identify opportunities, recommend improvements, and establish future marketing priorities.
Added 23 mins ago
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Paid Media Coordinator (14-Month Contract)
Monos
Vancouver, BC
- Contract
Lead with empathy - Walk a mile in someone else’s shoes.
Added 23 mins ago
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IT Business Analyst
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Toronto, ON
- Full-time
Collaborate with development and QA teams to define testing strategies, prepare test data, and support User Acceptance Testing (UAT).
Added 23 mins ago
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AI Principal Architect
Nasdaq
St. John's, NL
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Lead the design and development of enterprise architecture solutions across applications, data, infrastructure, and AI - aligned with Nasdaq's strategic direction and governance standards.
Added 23 mins ago
Manager, Analytics & Process Innovation
MCAP
Toronto, ON
…processes, with a focus on process automation, quantitative analytics, data integration, reporting, and business intelligence. The role works with data from multiple sources to address…
Added 38 mins ago
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Financial Analyst
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London, ON
- Full-time
Lead the Continuing Education budget process alongside the different stakeholders.
Added 38 mins ago
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AEO and GEO Marketing Manager
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Partner with content, engineering, and data analytics teams to build a comprehensive testing roadmap
Added 39 mins ago
Logistics Engineering Specialist
Siemens
Concord, ON
…and shipping operations. The role applies engineering, Lean, data-analysis, and SAP/WMS knowledge to improve efficiency, inventory accuracy, space utilization, material availability, and…
Added 39 mins ago
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Autonomy Systems Engineering Specialist / Spécialiste en ingénierie des systèmes d’autonomie
Caterpillar Inc.
Laval, QC
- Full-time
…automation and advanced materials, ensuring Caterpillar continues to lead the industry in technological excellence and engineering…
Added 53 mins ago
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Senior Accountant
Lipman Family Farms
Exeter, ON
- Full-time
Added 53 mins ago
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Responsable du marketing produit | Produc Marketing Lead
ValPay
Montreal, QC · Saint-Laurent, QC
- Full-time
…enroll, and transactions flow. We’re hiring a product marketing Lead whose success is measured by adoption: how quickly and how deeply partners and merchants use our…
Added 53 mins ago
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CRM and Email Operations Specialist
Sports Experts
Laval, QC
- Full-time
…Go-to-Market Manager, this person will work closely with the CRM Lead, content and creative teams, as well as corporate CRM teams at Canadian Tire, to build, integrate, test and deploy…

Safe Software

Technical Support Team Lead, FME Form

Remote, Canada

Remote

$80,100 to $95,600 CAD / year · Full-time

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Job details

Pay: $80,100 to $95,600 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 1-2+ years experience in a leadership role (or equivalent experience).
Posting language: English
Posted: Oct 8, 2026

Original job description

Safe Software is seeking a Technical Support Team Lead to join our growing Customer Success team. In this role, you’ll lead a group of technical specialists who support customers using FME Form. Your focus will be on coaching the team, helping them grow, and ensuring customers receive consistent, high-quality support.

You’ll also collaborate across departments to improve customer experience, advocate for product enhancements, and drive knowledge sharing across the FME community.

About the Team

The Customer Support team works with organizations around the world to ensure success with the FME platform. Within this team, the FME Form group provides timely and expert technical support. We collaborate with Sales, Product, and Development teams to advocate for improvements and enhance the customer experience. We’re a collaborative, mission-driven team that values empathy, knowledge sharing, and continuous learning.

What You’ll Be Doing

Team Leading (Primary Focus):

Lead the team to successfully meet support objectives.
Set team objectives, conduct regular 1:1 check-ins, and support goal-setting through ongoing feedback and coaching.
Act as an escalation point for complex customer issues and support the team in resolving them.
Collaborate with other teams where needed to ensure customers get the best support possible.
Review knowledge base content from the team and provide feedback and direction.
Identify and implement process improvements to enhance customer support.
Maintain active communication with the Director of Customer Support and the VP, Customer Experience.
Identify the skills that are needed to improve the team, including the training of existing staff and hiring new members for the team.

Product Support:

Work within support tickets to provide product support to customers.
Engage with the Product Managers to provide expert knowledge on customer feedback and requirements to relevant teams.
Collaborate with sales teams to understand customer needs and provide technical support during the sales process.
Foster technical relationships with the development teams to help them understand pain points within the product.
Work with the Community team to ensure that questions are answered promptly.

Events:

Contribute to customer-facing events such as the Partner Summit and User Conference, including technical support and on-site engagement as needed.

Knowledge:

Work alongside the team to share solved problems with the user community through our blog, knowledge articles, or webinars.

What We’re Looking For

Safers come from a variety of backgrounds with diverse skills and knowledge. That being said, those who are most successful in this role have experience with the following:

Bachelor’s degree in a relevant field or equivalent work experience in a technical customer-facing role.
3-5+ years working with technical products in a customer support capacity.
1-2+ years experience in a leadership role (or equivalent experience).
Strong creative problem modelling and solving skills.
Self-motivated and able to make decisions on the spot.
Excellent communication and interpersonal skills.
A demonstrated ability to learn and adapt quickly.
Ability to work well independently and with others.
Experience with support tools such as Zendesk, Jira, Confluence, or similar platforms.
Soft skills: Curious, empathetic, teamwork-oriented, clear communication, humble, proactive, passionate and innovative

What You Can Expect

When you choose a career with Safe Software, you’re also choosing…

Meaningful Work: Make a profound impact across our business, workplace and data integration product.
A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!

About Safe Software

Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity.

With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.

Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

Our Commitment to Diversity and Inclusion

Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion.

We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status.

Should you require accommodations during the recruitment process, please contact hr_dept@safe.com.

Notice Regarding Use of Automated Tools in Hiring

At Safe Software, we use automated tools to help us process applications and identify qualified candidates. These tools may assist in screening resumes and summarizing interview content based on the information you provide. This helps our team review applications efficiently while ensuring every candidate is considered based on the requirements of the role.

Please be assured that the final hiring decision is always made by a member of our team. For more information on how we protect your privacy, please see our policy. If you have questions about this process, please contact us at hr_dept@safe.com.

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More about this job

Responsibilities

Lead a team of technical specialists to provide high-quality support for FME Form while coaching staff and setting performance objectives. Collaborate with cross-functional teams to advocate for product improvements and share knowledge across the user community.

Requirements

Requires a bachelor's degree or equivalent experience along with 3-5 years in a technical customer-facing role. Candidates must have 1-2 years of leadership experience and proficiency with support tools like Zendesk and Jira.

Skills

Team leadership
Technical support
Coaching
Customer experience
Problem solving
Communication
Interpersonal skills
Zendesk
Jira
Confluence
Mentoring
Process improvement
Technical writing
Product advocacy
Data integration

Benefits

Paid time off
Annual learning budget
Training programs
Flexible working hours
Vacation
Paid seasonal days off
Extended health
Dental
Health or lifestyle spending
Counseling benefits
Parental leave top-up program
Profit sharing
RRSP/TFSA matching program
Complimentary parking
Bike storage

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

FME Form
Technical Support
Customer Success
Team Lead
Data Integration
Zendesk
Jira
Confluence
Coaching
Product Management
Knowledge Base
Customer Experience
SaaS
Enterprise Integration
Technical Troubleshooting
Mentorship
Process Improvement
Customer Advocacy
Webinars
Technical Writing

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